This was my first time here, and it was a neat experience. I happened to find this place online…read more They basically buy all types of totaled vehicles and then sell parts from them. My car needed a new interior rear view mirror, and it's been very difficult to find a new one, even from the dealership. Low and behold, Action Auto Wreckers (and Honda Heaven). I called them to confirm that they had the part. I went down a few days later to pick it up (they pulled it from the car while I waited). I'm not sure what the relationship is, but Action Auto Wreckers is located next to Honda Heaven and the only retail front that was open when I went to pick up my part. Pro tip: Call ahead and have them pull the part so you don't have to wait. Also, the first part they pulled for me was incorrect, so make sure to double check what they give you (and ideally bring the part to them). They were happy to swap it out, but I'm glad I didn't need to drive all the way home and back here to swap it.

Pretty standard transaction. People were nice. The kid workin in the back shop was cool and…read moreanswered my questions about how my car was found etc. no One likes fees etc and there's weren't as bad as I had seen some before. It sucks that grits police reports come out so slow. It would have been 2 weeks before I got note that the car had been impounded. At $300 for the tow, $160 a day x 12 days and a $160 police release form fee (lots of typos and mis information on the checked boxes. The guys seem to be cool enough to hire independently thanks

I saw a Tiguan online and placed an inquiry with VW Sunnyvale. I'm so glad David was the one to…read morerespond and call me back. I highly recommend working with him! The test drive route was very well planned, and he was very nice to work with. He ensured that I was getting the best deal and that my family members who accompanied me were taken care of as well. The finance department was also very nice and explained the coverage on the vehicle. This is a smaller dealership, so everyone felt like family. I can go to any VW for service, but I don't mind driving all the way here because the waiting area is also very nice. Thank you David and team! I'm very happy with my car!

Stole my engine cover and performed sub-optimal service for routine maintenance. Shoddy re-assembly…read morework after parts breakdown to perform services. Avoid. Especially if you are mechanically inclined.

Terrible Experience - Avoid This Dealership…read more This place is absolutely terrible. I brought my vehicle in for a recall service, and they took far longer than they promised--multiple days beyond the agreed timeline. After picking up my car, I immediately noticed problems: the car felt off driving-wise and made strange, unfamiliar sounds. When I raised these concerns, they initially insisted the problem was somehow my fault. It later turned out they had installed another customer's rims on my vehicle! They're now demanding I return ASAP while claiming they "fixed" things that were never actually repaired. Beyond the service failures, the environment itself is unprofessional. Staff constantly badmouth customers and created an intimidating atmosphere They claim repairs are complete, but nothing gets fixed. Do your research and find a different dealer.

This review is for Brandon Naicker who was a sales associate at Stevens Creek Infiniti. We happen…read moreto drop by Stevens Creek Infiniti to look at what they had on the lot and Brandon was there. We had a lot of questions about the cars and the features of the differences between the different models and Brandon was very knowledgeable and very patient and helped us get a real clear picture of what we would be getting with each model. Brandon followed up with us over text and phone call. He wasn't intrusive but he wanted to make sure he was available for us in case you had any questions or follow-ups. We visited again to look at the cars one more time, and again, Brandon was very helpful and cheerful and made the car shopping experience the pleasant one for us. The dealership did not end up having the car that we wanted (QX 55) with the right features and colors so we did not end up buying directly from Brandon and even with that Brandon texted us saying that he was happy that we found a car somewhere else, and that his goal was to make sure we end up with the right car for us and that we were happy. That is not something you normally hear from someone who works in a dealership. Our review is several months overdue and we are not even sure as to the current status of the Infiniti dealership, but we really wish Brandon well. He was an outstanding salesman. The next time we are in the market for an Infiniti or another car that Brandon may be selling, we would be sure to go back to him first and see if he can find us the right car.

If you're going for the classic American car-buying experience, you should buy from here. But I'll…read moredo you one better;buy from Matt. That way, after you spend $50k and get home to discover parts are missing, you can jump right into the "what do you mean" game: you'll run around, get ghosted, and then, because the customer appreciation package is totally included, you'll get to enjoy the sequel. First, you'll get a couple rounds of "they're in the mail." Then, once that runs its course, you can play another round of ghosting before you're finally handed the parts department number and told to start the games over again. For additional time, effort, and fun. Yay! Stevens Creek Toyota; making car buying great again.

We stopped in here recently to look at cars as mine had recently been totaled by an idiot (a story…read morefor another time). We were helped by Trae McNeill, who was extremely helpful throughout the process. So helpful that we actually bought a car the same afternoon that we started looking! I liked Trae's easy manner and patience with our questions. When we came back to pick up the car, he was helpful and knowledgeable. The electronics in the car were all new to me but Trae's instructions got the car and me safely home! He even called to make sure we had made the trip successfully. This dealership is not the closest to where we live, but their inventory was better as was their reputation. We'd recommend them without hesitation.

Always go out of there way to make sure I get parts needed a.s.a.p…read more thank you so much

Got the part I needed friendly staff, and they know their stuff very helpful will definitely return…read morein the future for more parts

It's hard to find tire installers who can help with stretched tires. Searched up Yelp that lists…read morestretched tires and had to call them to confirm then got a No from 90% of them. I can came across Vex Motorsport where Jesse had been super responsive and too much surprise he's now located in Fremont which is where I live! Work: stretched tires install on a E93 M3. Location: Fremont shop. It's at a corner of the complex where side parking spots are available. Caution: there's a blind spot at the corner with no corner mirror and car would just drive through at decent speed assuming no one is there. So don't stand at the middle of the road and be careful. Quality 5: Great work and sent me pictures to reassure the work they'd done Cost 5: very reasonable. Provided many options that tailored to my need. Willing to take tires that I bought elsewhere and charge labor only. Customer experience 5: Will give a 6 if not a 7 if I can! Super friendly and easy to work with. Gave me flexibility when to drop off and where to pick up.

Came in last minute after texting Jesse to mount and stretch some tires. Super quick turnaround and…read morehandled the wheels with care. Great service all around, hit up Jesse for your wheel needs, would recommend!

I had a really pleasant experience with Direct Buy Motors. The entire process was smooth,…read morestraightforward, and professional from start to finish. They were honest, helpful, and easy to work with, without any of the usual pressure you sometimes experience at car dealerships. I'm very happy with the vehicle I purchased and with the way the whole transaction was handled. I would definitely recommend Direct Buy Motors to anyone looking for a used vehicle and a dealership they can feel comfortable doing business with. Thank you for the great experience! I had a really pleasant experience with Direct Buy Motors. The entire process was smooth, straightforward, and professional from start to finish. They were honest, helpful, and easy to work with, without any of the usual pressure you sometimes experience at car dealerships. I'm very happy with the vehicle I purchased and with the way the whole transaction was handled. I would definitely recommend Direct Buy Motors to anyone looking for a used vehicle and a dealership they can feel comfortable doing business with. Thank you for the great experience!

5 Stars I had an…read moreoutstanding experience at Direct Buy Motors. From the moment I walked in, the entire team was friendly, professional, and genuinely focused on helping me find the right vehicle. A special thank you goes to Mo for providing exceptional customer service throughout the entire process. Mo took the time to understand my needs, budget, and preferences, and then presented several great options without ever making me feel pressured. His knowledge, honesty, and patience made the car-buying experience smooth and stress-free. What stood out the most was Mo's dedication to making sure I was completely comfortable with my decision. He carefully explained the features of each vehicle, answered all my questions, and helped me compare different options so I could make the best choice. His professionalism and attention to detail were truly impressive. The entire team at Direct Buy Motors made the paperwork process quick and easy, and they were transparent every step of the way. It's rare to find a dealership that combines great prices, excellent inventory, and outstanding customer service all in one place. If you're looking for a reliable vehicle and a dealership that genuinely cares about its customers, I highly recommend Direct Buy Motors. Be sure to ask for Mo--he will go above and beyond to help you find the perfect vehicle. Thank you, Mo and the entire Direct Buy Motors team, for making this one of the best car-buying experiences I've ever had. I will definitely recommend you to my family and friends and will gladly return for future purchases!

Great experience so far. No pressure to upsell or tack on hidden fees which is rare now a days for…read morean auto shop. They don't throw out a flat rate but instead, they'll actually take the time to look at your car and give you an accurate quote based on what's needed. Prices are noticeably cheaper than the surrounding dealerships and they're very walk-in friendly. Family owned and super responsive over the phone. Pro tip - Pay in cash to avoid a surcharge.

Quality service! Big help when trying to save! I recommend. Service is also good! Long is very…read moredetailed about what's wrong and lets you know what the issue with your vehicle. Appreciate that!