Customer service.. We followed Tim from Visalia when relocated to Bakersfield…read more We have been customers of Rogers for almost 45 years

Always friendly and professional staff. Beautiful jewelry. I'm there every 6 months for the…read morewarranty inspection and they have had to do a repair only once.

Was looking for a local jewelery store to have a necklace made into a ring. This was not my first…read morestop, but I am so glad I came here. Unlike the first store, they were very polite and friendly. They explained everything thoroughly and showed me different examples to help me figure out what I wanted. The price was reasonable and the work was exceptional. I would highly recommend for your jewelery needs.

Best place to buy jewelry in town!…read more Darrell, the owner is super helpful and very honest. Very patient with all my questions. I went there when I first bought the engagement ring for my fiance, went back again for the wedding bands, and will defiantly go back again for any purchases in the future.

They should put a sign that they charge for testing your gold I went in there to see if they can…read moretest my stuff they charge 5 dollars a piece what if I didn't have money too pay

If I could give zero stars, I would. My mom's chain which had deep sentimental value because it was…read morea gift from her father was lost here, and it's been over a month with no real answers. They keep saying they're "looking for it," but they're clearly not. They haven't contacted the other people who might have had access to it, and every time we follow up, it's the same line: "We're sorry, we didn't want this to happen." No action, no urgency, just excuses. The worst part? When we asked to speak with a supervisor, the girl said she was "out of town." But when we asked to speak with her over the phone, the supervisor magically came out from the back. Completely unprofessional and dishonest. This place doesn't take accountability and clearly doesn't care about their customers or their belongings. Do yourself a favor and stay far away from here. Absolutely horrible service

We brought in multiple pieces of WHITE GOLD jewelry to be repurposed into a new engagement and…read morewedding set. The items included four rings, multiple diamonds, and a 2-carat sapphire. Because we were supplying the gold and gemstones, we expected most of the cost to be labor and custom design work. We were quoted approximately $2,000 for the project. While that seemed expensive, we agreed to move forward based on the quote we were given. Then came the real problem. After nearly FOUR WEEKS of waiting with little to no communication, we were suddenly told the project would actually cost $4,000--double the original quote. The explanation given was that there had been a "misunderstanding" regarding the original price. I do not find that explanation believable or acceptable. A quote doesn't accidentally double after a month of holding a customer's jewelry. If there was confusion, it should have been identified immediately, not after weeks of wasted time. We trusted this business with valuable family jewelry and expected professionalism, transparency, and honest communication. Instead, we were left feeling misled and frustrated. The most disappointing part is that we only came here because our trusted jeweler couldn't meet our timeline. Looking back, waiting for the jeweler we already trusted would have been the better decision. Whether this was incompetence, poor communication, or a bait-and-switch pricing tactic, the result was the same: four weeks wasted and a complete loss of confidence in this business. Proceed with caution. If you choose to use this jeweler, get every detail in writing before leaving your jewelry with them.

A second visit, phone call first, Knight's Jewelers totally redeemed themselves and then some. We…read moretook a variety of stuff that needed repair, batteries and adjustments. When we returned repairs were completed and batteries changed, We enjoyed talking to staff members and did a bit of browsing. We highly recommend Knight's jewelers

I stopped by to pick up my daughter's broken bracelet. What a beautiful store! I didn't catch the…read morename of the salesperson who assisted me, but she was very kind. I took a moment to look around, and although I'm not much of a jewelry person, everything was absolutely gorgeous . 1/28/25

The lady that always helps me is named Joy and she is so amazing. I have purchased multiple items…read morean she has always been so patient and helpful. The store has a lot to choose from.

Ok so, I have a nice sword that was made in Oaxaca by the guy who made the swords for the Conan The…read moreBarbarian movie. The hand guard at the handle is an eagle biting the head of a snake. I took it up to the 5th floor because I wanted to put Ruby's in the eyes of the eagle. I sat down with Carl and we went over options, real vs manufactured, low grade vs high etc. I had a budget of $600 and he found a pair of beautiful Ruby's for $600. Perfect, I leave the sword and wait for his call. A week later Carl called me and I went straight over to pick it up. I get there and Carl has this kind of sad/anxious look on his face. That's when he hit me with it, "I quoted you the wrong price, it's $600 for each stone not $600 total". I'm now thinking I can't pay for this now and they're already installed. He then continues, I know you had a budget and if I got it right you would have turned down the $1200 price tag. So, I'm honoring my quote of $600 and here's your sword. I didn't know what to say, what do you say? I had made some extra side $ the day before that was my pocket money for the next week. I pulled out the $100 I made and handed it to him. He tried to refuse but I placed it in his hand and let go. I apologized and said that's all the money I have. He thanked me for my business and gained a customer for life that day. And a big promoter, as I love showing off the sword and telling the story. It made 2 people that I told it to go buy their watches from him.

Amazing customer service and care. I called and had…read morequestion about my Citizens Eco Drive watch and about removing a link and they were very helpful over the phone game invited me in even though I purchase the watch elsewhere. When I went in, and yes you can find them on the 5th floor like the catchy commercials, I was greeted by friendly Carl and he took great care of me and had me in and out quickly. Great experience and I know they definitely earned my business here for future purchases

I cannot gush enough about this business! There is a backstory, so hear me out!…read more My husband designed my engagement ring from a jeweler online, and we bought my wedding band through them. Therefore, getting things adjusted is no easy task online. So I've been on the hunt for a local jeweler since 2018. I first went to another place in town, to not be named. Their service was not ideal as they did not recommend adjusting my ring size, and their quoted cost of re-dipping my white gold rings seemed outrageous. So I had them adjust one band, to the 1/4 size, since that's all they would do. But I knew this wouldn't make me happy, I could feel it in my gut! Well 2 1/2 years go by and I'm still unhappy with the size and fit of my bands. Together they feel tight, almost claustrophobic, and leave indentions in my finger. Even though, alone, they fit fine. Finally I went to Houston since they have a great reputation and are near my house. The service was amazing! As soon as I walked in, the associate, I didn't get her name, explained that she had the same issue with her rings and she understood completely. She recommended going up a half size for each ring (I KNEW IT!). She even said the resizing would INCLUDE a cleaning and a dipping of my white gold. All of this was the same price, per ring, for the 1/4 resizing the other jeweler begrudgingly did years ago. They were so kind, efficient, and offered excellent customer service. I have now bragged about my experience to multiple people, hinted at some jewelry I loved to my husband ;) and will plan to be back in the future. Also, my rings SPARKLED after I got them back! Thank you, Houston!

I wanted to use my late Mother's wedding band to craft a custom engagement ring and wedding band. I…read morewas nervous to hand over such a precious heirloom, but Houston's did a phenomenal job respecting the original, but helping me create something beautiful and custom for my bride. She absolutely loves it. And then, they helped me custom craft my own wedding band. Both my wife and I are thrilled with the final results.

I had an extremely poor experience with the Rolex Service Center in Beverly Hills last year. I had…read moretaken my Submariner, which I've owned for nearly 40 years, in for service and when it was returned it wouldn't run for more than an hour or two at a time. The only good thing the service center did was suggest I take the watch to Wickersham which would then so it to the Dallas service center for repair. I was given a 5 week estimate. While it was gone I asked them to order a spare link for the bracelet. 5 weeks later, almost to the day I received a call that the watch was back and ready for pickup. I picked it up the next day but found they had forgotten to order the spare link. They apologized and said it would take a week or so to arrive. True to their word a second time the link showed up a week later. I went to collect it, got there just as they were closing, but they were ready going, installed the link and refused payment saying it was the least they could do for ask the problems I'd experienced. 7 months later the watch is still keeping perfect time. I will never take a watch anywhere else, nor will I buy another watch elsewhere.

I took an item in to have engraved, the lady at the counter explained it to me that what I wanted,…read morethey did it differently than what was existing and that it would be different than the original . Gave me the name and phone number for someone who could do it the way I wanted