if you flat old tire, you have to pay for new tire. and you have a ex pass American lease also send you per week $82 extra toll added rent. read more

Been with American lease since 2015. Ask me anything, first, it was lease to own. 2014, toyota camry se. Drove to 300k, then junk it. Still with them till moment. Driving toyota electric with them now. They the best. Do yr path, clean driving record, no accident, inspection on time. And u will be fine. New drivers, take time. Patience is the key. read more

I rented a TLC vehicle from American Lease and had one of the worst customer service experiences of my career as a professional driver. The car was disabled remotely without warning, and I was denied access to make my regular weekly payment unless I first paid a towing fee for a tow that never happened. This is a predatory tactic. Communication was unprofessional and threatening. When I tried to resolve the issue calmly, they responded with intimidation and refused to offer a fair resolution. I have proof of payments made manually through their app, where entering the CVV was always required -- meaning they have no authorization to charge me beyond what I agreed to. I'm reporting this business to the TLC and other consumer protection agencies. I strongly advise other drivers to be cautious before doing business with them. There are better, more honest TLC rental companies in NYC. read more

Do Not go to this a TLC AL rental! They are a liars! Also is bad services and attitude is very bad! I saw a lot of electric car in their company's garage, but they said we didn't have any EV cars available for rent today and asked me to come back tomorrow, and then day after day. What's going on? If you don't want to rent them, why do you keep coming? they office is a long way from my home; it takes four hours round trip by subway. in fact. they are playing games with us and they made hungry sales! Also the sellers cheat me to rent another the high-priced gasoline Suv but I don't like gasoline cars ! we have to Call 311 or City TLC to Complain for consumer rights and interests read more

I have received several solicitations from them with tempting deals, and every time I've responded and given them my information, (downloading both my licenses, etc), they tell me that they will get back to me when something comes available. HAS NEVER HAPPENED IN 2 YEARS!! On one occasion when I was able to actually get them on phone, they strongly recommended showing up @ 7:00 AM for the 9:00 AM opening. I did so and waited 7 hours to be notified via email that my turn came up. This hardly can work for someone seriously looking to make a living. Pitiful example of total disregard and disrespect for drivers. read more

I wanted to inquire about potentially becoming a new customer. I NEVER will now! The "Chat" button on their main page is completely non-functional! There are no phone numbers listed anywhere on their main website page for any of their locations! You need to do some Google search detective work to find a phone number, which ends in 0000 ... very add indeed! Additionally, I just waited on hold for over 12 minutes and then was automatically hung up on! Buyer Beware on this one for sure! read more

This company is a disaster. I found AML while looking for a place to rent a TLC plated car closer to my home in BK. The initial car I rented was from the office on S. Conduit Blvd. Those 2 people were and have continued to be extremely nice during all of the interactions I've had with them at that location. During the first rental, I had to go to the main office for maintenance and ended up having to leave the car for repair early in the a.m. The service manager Roni told me that it would be ready no later than 1pm so come back then, but if I didn't come back at 1pm, someone would call me to let me know that the car was ready anyway. Since I know how troublesome car maintenance can be, I called at 1pm and the lady said it was not ready and to come at 3pm. I did them one better, I came at 4. When I asked a guy in the parking lot about my car he called Roni and Roni started getting upset in Spanish (he wouldn't say it in English to my face, they never do) b/c they were short staffed. Then Roni came over and told me that they were swamped and that my car was not ready. I said ok, and asked if I should come back tomorrow (it was no biggie b/c I planned for it). He said I should stay there b/c it would be out soon. Long story short, I've had this type of experience 3 other times w/ American Auto Lease even though, each time, Ive tried to do what I can in order to make their job easier. Ive talked to several other drivers while waiting & they've also confirmed their bad experiences. This company is a disaster. read more

5 STARS. YEAH. 5 STARS. Ignore the bad reviews. Those people giving bad reviews are effing AMATEURS. I've been their customer for several years and I've rented a few vehicles from them. The trick is to go in person to their Bronx office to deal with ANYTHING. Don't try to resolve issues over the phone or their messaging app. The professional way is to deal in person. They have always treated me like family and I have always done the same. Their staff is excellent and they are serious about their work and they will ensure that you are taken care of A to Z. DO NOT GO IN WITH A BAD ATTITUDE. YOU MUST BE POSITIVE AND WORK WITH THEM. THEY WILL TAKE CARE OF YOU, PROMISE. I've been a driver for 6 years and I have a 4.96 with Uber and I'm driver preferred. Trust me when I say that you get what you give. Go in, be serious and professional and you will get the same in return. Their office is all love and they love what they do. I love the deal that I got and I got a brand new 2018 Mercedes Metris with all my maintenance and full coverage included. You get what you pay for. This business needs money to make money. Don't be one of these whiny reviewers. Go get your car and kill it out there and you will be very pleased with the THOUSANDS THAT YOU WILL MAKE AND IT'S THANKS TO THESE BEAUTIFUL PEOPLE AT AMERICAN LEASE! BEST OF LUCK! read more

this company American lease is a bad company takes advantage of the driver want lease car for them because Uber and TLC give them so much power, first to advertise on the app and also TLC gives them so many plates which gives them a monopoly market. I experienced in their office on Long Island, and I can't believe they treated their customers like animals in a stable . you notice all the process the customers service are rude, unprofessional and dictatorial , so buy a plate March 15th2023, TLC will put out 1000 plates and you won't have to deal whit as whole in there office . read more

This place is a mad house to get a car its like a 4 hour process and they will give u a car that needs an inspection next thing you know they are calling you to return the car even if you only had it two days. I gave 2 stars bc once i got into an accident at the other persons fault and they took care of the issue instantly. read more

Don't rent from these people! People working in this establishment are dare devils, broad day light robbers and inhuman clowns. Everyone working in that place has one common mission, that is to victimize whoever comes with a disadvantaged situation. I rented a TLC Car from them and they gave me one, that is mechanically unfit to be on road. I requested to switch it with another one, they refused. according to contract agreement, minimum rental period is 2 weeks, to switch a car, i have to return the one that is on my name, to return it, i either have to wait 2 weeks, or pay 2 weeks rental fee of 900 $ and take a replacement paying 450 $ deposit. Isn't that unbelievable ????? I incurred 1400 $ loss within 3 days of renting a car from them.... Distance yourself from them. If you don't believe me, try yourself..... read more

One star is way too many for this company. İf you have no choice because Lyft, Uber and Via don't care about their drivers and you have to deal with this company, try to go to Ogden office, do not go to the one in Long island city. People are more friendly and helpful at Ogden. Long island city office is just a Sh.t show. read more

Once call the costomer service they never pick up the phone and who ever in the American lease they treat it badly

For Uber drivers who just got their TLC license, I strongly suggest you try another option. These folks leave you in the lurch and will outright lie, or say anything to make you believe they will work with you. I put a deposit on a car (only accept cash) and was told it would be ready in two days provided insurance was approved. Was asked to wait for their call. I waited, called the next day to find out my insurance was approved, and although they said someone tried to call, they didn't. (I have an iPhone, I would know if they called.) Then, after calling at 9:30 while working my NJ uber in Jersey City, they asked if I could be at their office before 11:30. I parked my car, got on a train, only to find the car wasn't even at the lot. Waited hours for the car to arrive, only to see it was filthy and smelled as if someone died in it. The carhop tells me in broken English that the car was in storage, not so bad, it's the leather. (There was no leather in this car). I hate liars. So that's three lies already: 1. We tried to call you 2. Your car is ready 3. It smells because of the leather. They take another deposit to give me a 2015 Toyota Camry, but then make me wait 3 more hours to install a camera. I hate this place. One person is nice..but they're all over stressed. Go somewhere else. read more

So I'm pretty sure I know why their (Ogden) car service car is covered in dents... Yesterday one of their drivers displayed an amazing lack of knowledge of standard driving practices. No blinker whilst weaving in and out of traffic, speeding up to nearly ram cars that were merging, flipping the bird (whilst he had passengers in the car) and other pretty terribly practices. read more

I went to American leasing in long Island and my customer service rep was Andrew Bishop he was very professional, very respectful and very helpful. I will highly recommend anyone going to the long Island office to ask for Andrew Bishop. I can say that I walk out that office a happy customer after my interaction with andrew. Sincerely Frantzdy Printemps read more

All of the leasing companies are pretty bad but these guys won't even take a call to resolve any issues. I do NOT recommend using them. You will regret it. read more

The worst place to rent a car they are rude and unresponsable and they are a thieves I rent a car for almost 7 month with high rate and I worked with uber with two weeks promotion and when I return the car to them they want me to pay 376 $ more than I payed weekly for the car they want me to pay the promotion from uber although uber already pay them before the money they are liar and thrives that want to charge you twice for the money and charge you for the ez pass full amount stay away from them they are rubbers and I will file a complaint to the consumer affairs against them read more

I have a car from this company, and I advise you not to involve yourself with them. Easy to get it but if anything happens to your car they don't fix it the right way . They don't use the original parts from Toyota they use Chinese parts . read more

This is literally the worst place to get a taxi rented these two females treated me like shit they are very rude and have the worst customer service ive ever seen in my life they speak to you in a very rude manner and it gives you lack off hope on becoming a new taxi driver and all they do is joke with eachother all day about childish things they where talking about a mango when i was here like where is your work ethics its disgusting dont ever come here i regret it so much read more

American Lease & Mgmt - Disguesting - Car Dealers Near Me - Bronx, New York

Be very careful if you're looking to Rent a vehicle from them using their eight week promotional offer. You don't pay anything upfront And the Vehicle cost is cheaper for the first 8 weeks. But just so you know, they will hit u with a huge fee when you try and return the car. They tell you it's because when taking the car u didn't pay anything up front. But not once do they inform you about this fee in the beginning when you sign up and it's not listed on the contract you sign either. I've also texted them on numerous occasions through their app asking about what my balance would be when I brought the car back and their response was "Hello, we are unable to see if you will have a balance or credit until your account is deactivated" which I find hard to believe. Their Customer service is horrible especially over their text format but they suggest that's how we should contact them. At the office the woman in the second seat on the far left who I think is a "manager" is also not very helpful actually. Actually not helpful at all read more

American Lease & Mgmt - Their promotion - Car Dealers Near Me - Bronx, New York

Worst place to deal with, very rude, arrogant and will have you waiting forever to be serviced. They speak down to you and if you don't speak Spanish you will be ignored. Customer service sucks. I hate that I even made them $2097.00 if I came to main office before leasing my vehicle I would have never gave them my business. They need training in customer service!!!!!! Never will I lease from them again read more

I rented from their LIC location 3 times already. I ran into problems every time. The only reason I went back was they are an Uber partner. They had me approved for insurance already and they were a little cheaper than other Uber partners I checked with(tower, Bugsy) Before you rent from them beware. 1) They would lie to you. One time they gave me a car around 4 in the afternnon. I told them I will take the paperwork to Uber first and come back in the morning to get the car but they said I could just uoload the paperwork to Uber. I took the car and uploaded the paperwork to Uber but Uber app said I have to wait for the paperwork to be reviewed. Next morning it was still being reviewed so I went to Uber and found out if I upload paperwork it takes 2 to 3 days to be reviewed. So I had to pay for an extra day to drive while I paid for the rental. Another time they told me to take the car for a TLC inspection which only takes 20 minutes. It took around 4 hours plus the time I had to go there and they didn't even do the inspection because the registration sticker was expired on the car. Third time they had a car for me so I took the paperwork first to Lyft and found out the car was affiliated with a Livery Base and cannot be used for Uber and Lyft ( you need to be affiliated with Black Car or a Luxury Base for ridesharing) Wasted half a day and no car. 2) They don't service or clean cars before they rent them to you and good luck if the car breaks down. Their 2 Towing service providers are never available and you could be stranded in the middle of nowhere. Good luck trying to contact the office. They don't even pickup the phone during business hours and you don't have any other way of reaching them if you run into a problem. 3) they tell you you can return the car after 1 week but if you go to return and the lot is full you won't be able to return and have to keep paying until they have room to take it back. I don't know how the competitors are but I'm going to try. Good Luck! Their cars are not read more

The level of incompetence here is staggering. 90% of the time they don't answer the phone and most of the time when they do they give you wrong information. Also got a car from them with poor tread tires and a ruined battery. For the expense they are poorly ran. read more

Don't let all the fake reviews fool you!! this company is and exploitative predatory company! They are Totally unprofessional and unorganized shame on VIA and Uber for recommending places like these! You do not make nowhere near the money that they claim and you would be working 60 to 80 hours a week in order to see a profit for yourself! The company has no intentions on anything besides profiting! They do not communicate well nor do you have anyway to get in contact with them if something serious happens! They lack customer service skills as well as communication skills. The offices are small and overcrowded and the workers are very rude. I would never recommend anyone to rent from places like theseOr even ever dare take out a lease because as you can see you'll be working yourself to death to pay 200% more than what the car value is worth! Don't be foolish or waste your hard earned money on giving these criminals your business read more

American Lease & Mgmt - Predatory pricing - Car Dealers Near Me - Bronx, New York

I just got a Mercedes metris from American lease today, I was a little apprehensive about going there because of all the bad reviews, but I was pleasantly surprised about how my experience went today. Andrew took care of me today and let me tell you he did a fantastic job. Got me in and out in a timely manner and he was totally professional. I really don't know how they got so many bad reviews because my experience today was the total opposite. Guy I went in today, he got into a accident, he returned the car got a brand new Mercedes, I mean brand brand new with no hassles at all. To Andrew, thanks so much for you help read more

I have a lease to own car with this leasing company. They have great service and have been taking care of me and my car well since I started driving for them in February 2017. I would recommend them to anyone who needs a car. read more

I had a nice experience. Good cusomer service, specially to Yannier Matos who helped me through the proccess. Very recomended.. thanks american lease read more

The worst company to deal with, Very non Responsible. Not respond to phone calls, even when they respond they put you in hold for ever and then you experience disconnection. This is in 99% of calls. No consideration for drivers whatsoever. With one word the worst company to deal with. read more

The worst place to rent a car from in the world. They are so rude, unprofessional, and they will do their best to cheat you and take your money. read more

the customer service care staff in brooklyn branch office is very poor in business transaction, and the management needs to change these two lazy lovers with new staff. they are not fit. read more

The absolute worse! Go somewhere else to rent your TLC vehicle. No customer service number if you have a question regarding your vehicle. I was told that I owed a balance AND PAID IT, yet I'm getting text messages that they are going to shut the car off until I pay it. Can't even call them to resolve the problem, they expect you to come in person!! Finally, I rented a 2016 for a few weeks under an uber promotion and then changed to a cheaper vehicle. I received a dirty and stinking car with a broken seat belt buckle and screeching brakes. The steering wheel wobbles over 40mph, I have no clue how it even passed inspection. I can go on and on- I'm returning this vehicle immediately and giving my business to someone else! read more

When I first saw the reviews for this company, I thought they were incorrect, but when I went there it was total disarray. They don't pick up the phones, every client is standing around waiting to be called without any order whatsoever, you're left waiting for hours at a time...it's amazing how this business continues to make money off people without providing professional service...an absolute disgrace...amazing new clear example of "if it ain't broke, don't fix it".....This company is lucky to be part of the taxi car rental monopoly in the Bronx...too bad they can't appreciate the clientele they're fortunate to have....the customer service is atrocious, parking impossible, expect a wait time of 2-3 hours...zero professionalism....I was given a car where the brake indicator could be heard a block away! Just because a business has been around X amount of years does not mean that it knows what it's doing, in this case it means that uninformed customers continue to come here because they just don't know any better, plenty of places with better rates and far superior customer service. read more

If you rent a car from American Lease in Queens. You have to return it to the Bronx location !!! They charge you the cash toll rates instead of ez pass rate. The quoted rental price does not include the insurance!!! When you use their car. There's a safety lock device that you have to put a code in or the vehicle won't start. You do that in the beginning of the week. My code didn't work the second week because they texted the same vehicle code. Had to drive to their location because they will not answer the phone. Then wait to be seen. There's a sign in sheet. Took 3 hours out of my day. The vehicle inspection was almost up. They text me to go to the Ogden location to fix this issue. How about you fix your car before renting it to customers American lease. It takes a full day to get a car from them. Slow!!! No wonder they aren't affiliated any longer with the ride share company that rhymes with doober. All their employees are Hispanic. How is that possible in new York where we have the most diverse population in the USA. So after returning the vehicle. They shredded all my documents. They said I owed for tolls. I paid the tolls. Now they took money from my ride share account without stating exactly why. Vehicle related charges. How vague. When you sign the lease agreement. papers. You're giving them the permission to take funds from your account. As you see I've given them 1 star when it should be 0 stars read more

No flexibility for drivers. You must pay your car Sunday or its off the next day had a problem with some cash and they practically told me to pay or fuck off not very nice with its drivers read more

I took out a vehicle at this place once, the wait was a little long but the people here in my opinion are very helpful and respectful. They explain everything very throughly, specifically, and outlined in a very professional way. The guy who helped me was named Ralph, he was very professional and respectful. At first I barely understood anything he was saying , but after he explained it to me , showed and specified everything I knew I wanted to rent from here. read more

This company is horrible the workers act like they run the place and have very poor work ethic. When u call they never pick up or if they do they pick up and hang up. This place should b shut down or workers fired read more

I am claiming deceptive practices concerning their rental payment policy. I was told to come in on Monday, 8/23, to avoid paying full price for half a week, which is itself an exploitative practice. Their recurring payment day is on a Tuesday, 8/24, and I came in the previous day under the impression and having been expressly told that I would only have to pay for a week's use of their Camry 2016 from their Tuesday payment date to the next Tuesday. This came to $441.50 after a $2.00 charge just to make the payment (another exploitative practice). I then paid for the car for a second week which was another $441.50 and the agreement was for 2 weeks minimum. This is no problem. I then put in a return event on their app because I absolutely hate the work of for-hire-vehicles which is in no way their fault. This occurred a Tuesday before 8/7 and the car was paid for up until 8/7. When they finally surveyed the car and I finally get seen, I am told I owe two extra days worth $127.52! The manager starts explaining that they count the days individually from when you technically had the car up until you bring the car back. This was never made clear, nor was this expressly stated in their contract. I will not be pursuing the money because I do not want to have more trouble than $127.50 is worth. However I find they are not entitled to this extra money because their was no agreement in said contract to recognize individual days of rent until they just so happen to say so when I brought the car back. They also decide to translate what a "day" is in their own terms STAY AWAY FROM THIS RENTAL COMPANY. Deceptive practices are abundant here and they will look at you like you're crazy for being outraged that you are not told things in advance. No customer should ever have to dig so hard to get every possible angle of the agreement expressly stated. The company and its employees should make sure to expressly state everything exactly as is legally consistent with what they expect. But this is to be expected with a company that allows its employees to come in shabbily dressed with an unprofessional demeanor as if it is a summer camp for kids who believe they were dealt the bad hand of the universe. You get what you hire and your customers will receive care correlatively of said hire. So if said hired people are less than impressive, the customers receive less than impressive service. Service in this instance is expressing all terms exactly as need be stated for absolute surety that both parties are on exactly the same terms that cannot and should not be reinterpreted by any other office locations for exploitative practices. Had I been told that this company recognizes individual days for its renting times, I would have matched the exact days that I had kept the car and not the recurring payment days that covered me to use the car in the first place. STAY AWAY. read more

I rented a car there to drive for Uber and the problems that ensued were out of this world. First I received the car with terrible tires and when I took a turn the car was making noise as if the axle was bad so I drove the car to one of two places that American Lease suggested in their contract. the Mechanic there look at rhe the car and told me that everything w2as fine and only changed the oil. A few days later in the middle of a thunderstorm my left tire gave up the tire attendant told me all 4 tire need replacement so I purchased one and ended my shift for the night the next again I went back to the same mechanic in Long island city and explained my saga the day before the attendant told me we are sorry but no tires for your car! I daid I need to speak with a manager the Manager came and told me look ! your people told me do not give new tires to these guys when they come we buy used tires so if you run out of used tires simply tell them you don't have any. so I returned the car to the main office to be fixed and also I had a minor Hit and Run accident that only affected the car cosmetically but the main thing was the tires and the axle they called me 2 weeks later to pick uop the car which was not at the lot so I waited 1 hour to get the car when the car came in it was dirty and smelly and the gas was on empty since they have a Gas station there I filled up the tank and drove off 10 minutes later the axle of the car came off while on the 87 South so I towed the car back to the shop and told them to keep it and refund my money I am still waiting....They are the worst!!!!!!!1 read more

they are no good people......why I tell why I went to the office asked one to help me to lease a car since I just start with uber. sure he said then he asked me for small deposit I gave him more than he asked me. then I said when I get my car he reply 2 weeks from now after 2 weeks I called he said give me another 2 weeks I said okay then I called the end he gave my car for somebody else after waiting for 7 weeks. you see your self if this okay with you or not. read more