Kassman Plumbing has been our go to for years because of top-notch work, all inclusive bid (no…read morehidden surprises) and especially easy and straight forward communication; Joe and team are the real deal -- recently replaced our aging tankless water heater and did their usual great job --

She really did it…read more She thought she was doing me a favor by flushing what remained of my roast chicken with broccolini down the toilet, because my 1920s Silverlake pad does not have a garbage disposal. My toilet, however, thought otherwise. CUT TO: Me trying every imaginable home remedy, pouring vinegar and baking soda and dish soap into the bowl...and the water level getting progressively higher, the water more and more murky. Time for a professional. But my normal dude had gotten out of the business. Mild panic ensued. I decided to lean on the network. I reached out to Dmitriy of Priority Appliance Repair, and he referred me to Kassman, where I reached Margo. Margo was clear, communicative (via text and voice), obviously very concerned with providing excellent service, and easily dealt with some unexpected obstacles in scheduling. She estimated that her plumber would arrive between 1 and 3. Harry got to my place around 1:45. Harry was just the kind of person you need in a crisis like this: calm, focused, and very very very good at what he does. Watching him auger the toilet felt like some sort of delicate, precise medical procedure. There is an art to knowing how to auger a toilet, and Harry is a master. 'Did she put the whole chicken down there?,' he asked, jokingly. Twenty-two seconds later, the dark pools had disappeared, and I saw the cleanest white porcelain imaginable. Harry gave the rest of the toilet a once-over. I wrote a check for $150, and he was on his way to his next call. It is now just past 2pm, and all is well. Quickest repair ever. Kassman Plumbing is absolutely as good as it gets. They are your call. Tell them I sent you.

Very professional, honest and reliable service. They were honest and prices are reasonable. I would…read moredefinitely recommend.!

Juan & Randy saved the day for us! One of our exterior faucets stopped working and a bunch of water…read morewas spewing out nonstop. Our only solution to stop it was turning off our main waterline. We called a few other plumbers and references, but they were either unavailable or didn't response. Juan (owner) immediately picked up and had his technician, Randy, at our house in less than 20 minutes. Randy was friendly, professional and informative and provided us a breakdown of what was causing the issue and the solution. No upselling, very straightforward. Took him less than 30 minutes to finish up the faucet replacement (and allowing our son to watch what he was doing) and checked out water pressure to make sure everything else was running good! A quick, but quality interaction with this company is all we needed to have them as our plumber moving forward :). A reliable, honest and excellent service company is hard to come by. So happy we ran into Rave Plumbing, highly recommend!

[[ATTENTION HOMEOWNERS - WARNING - DO NOT CALL OR ENGAGE WITH THIS SERVICE. THEY TAKE ADVANTAGE OF…read moreHONEST PEOPLE THAT ARE NOT FAMILIAR WITH PLUMBING.]] *Al & Robin Torres have been reported to the Better Business Bureau multiple times. **They have changed business names as an attempt to not have any connection to prior complaints. ***They LIED and said I needed repairs and that I have a gas leak when I did not. ****If I would have trusted them, I would have paid $10K just because Craig, John and Robin Torres wanted to take advantage of the situation and make a quick buck. * U N P R O F E S S I O N A L * * U N E T H I C A L * * U N A C C E P T A B L E * D O N O T T R U S T T H I S C O M P A N Y. Please see uploaded image(s). Based on the negative reviews, CLEARLY there is a pattern. The 5-star reviews look either fabricated or paid-for AND from my experience with these plumbers, I am NOT SURPRISED. MY STORY, if you have time to read it: I just bought a newly renovated house. I am a new homeowner. I had a gas leak in my new house when I first moved in. The gas company directed me to seek plumbers to change a broken valve and hose as they disconnected the gas. Al & Robin Torres were recommended by a realtor. I called them and someone came right away. What would have just been a simple repair from 2 plumbers, Craig and Rodrigo because an all day event with a manager, John, coming to my home. John began to explain that there was a gas leak, however it could not be accurately identified where it was with whatever magic device this company had. As a new homeowner, I took their recommendation and expertise seriously. He said they would have to come back the next day to do a loading test but it looked like they were also going to 1) recommend to change all the pipes, 2) get the city plans because they were going to have to break down some walls, or 3) if we really wanted to find out where the gas leak was, they were going to have to tear open the new flooring in the house. They did change the hose and valve that was initially recommended by the Gas Company. John said, "Do you make the financial decisions in the house? Or should we wait until you and your partner are together?" I asked, "Does it matter? How much are we looking?" He said, "Well, I will have to do the loading test and you know what, I will have to get back to you on that. Tomorrow, I'll get back to you with that." The next day, there was no loading test. The water heater was drained and left unsecured for multiple days. I was given an estimate 2 days later with lacking information. When I asked for an itemized receipt or some type of itemization for their recommendation of changing all the pipes and how much labor costs, the response I got from the owner, Robin was, "We're a contracting company and we don't do that." THE ESTIMATE THAT THEY PROVIDED IS A SHORT PARAGRAPH OF THEIR PLAN (that doesn't explain or have any pricing as to how they come up with a total amount). They quoted me $8860.00 (not counting breaking down the walls and getting the city permits). I called the Gas Company again to reassess for a gas leak. * * * THERE WAS NO GAS LEAK FOUND. * * * This plumbing company, especially all the people I interacted with (Craig, John and Robin Torres) LIED. Their recommendation was intentionally inaccurate. This is UNETHICAL. I was with no gas, no heat and initially no water (they shut off the water for reasons that are unclear) for 1 week in a new home. Robin Torres was rude at one point when I asked for the rationale of having the water heater not placed back and secured with brackets. She said, "Well, what are you afraid of, an earthquake?" regarding the water heater that was left unhooked with no safety measurements reattached. VERY CONDESCENDING and UNNECESSARY. PLEASE, PLEASE, PLEASE. GO SOMEWHERE ELSE. NO ONE SHOULD HAVE TO DEAL WITH PEOPLE THAT HAVE A HISTORY OF TERRIBLE SERVICE (price gouging, lying to customers and inappropriate communication/insulting behavior to customers). ASK YOUR FAMILY OR FRIENDS FOR RECOMMENDATIONS FROM AN ESTABLISHMENT THAT WOULD NOT DO THIS TO YOUR FAMILY OR FRIENDS.

Great service. Company goes out of their way. Fantastic customer service. Very caring family owned…read morebusiness. Not very many companies have this type of good work values anymore. Thank you Robin. You and the crew are the best.

Mike and his team are the best. Highly recommend…read more He is always available for questions and gives you an honest answer. Taylor in the office is very patient and always helpful.

Tom responded very quickly to my call and was able to resolve my issue efficiently. Additionally, I…read morehave had them replace my garbage disposal. Mike provided a lot of great information and advice about which product to choose. I never felt any pressure. I thought their fee was more than reasonable for the service provided. I have no hesitation recommending them!

Had a simple toilet leak and big Robert came out gave us a very reasonable estimate. Then came back…read morean hour later with his helper, Taco, is what it sounded like he called him. Replaced the wax ring, cleaned up the area and caulked the bottom of the toilet. Looks nice and no more leaks. Easy personality and a wealth of information at his disposal. Highly recommend calling Bona Fide plumbing. Also they have the biggest plumbing truck I've ever seen. Probably has the whole plumbing section of Ace hardware stuffed in the back.

As a local Realtor, I need to have an honest and reliable group of home maintenance providers for…read moreme and my clients. I have been working with Bonafide for over ten years and highly recommend them.

Had a leak and my home warranty company assigned the task to VJ Plumbing. They came out immediately…read morebut misdiagnosed the source of the leak. They said they were 70% sure the leak was caused by the toilet. 30% by bathtub. Warranty company did not approve the estimate somewhere around 750 so I hired another plumber to reseal the toilet at a lower cost. Come to find out, it wasn't the toilet. I was still charged the service fee for coming out by VJ Plumbing. I don't mind paying the service fee but I do mind when it is misdiagnosed and costs me unnecessary expenses. Water damage company came out and confirmed it was the bathtub when they opened up the ceiling. I think VJ is a nice guy but paying for a misdiagnosis just rubs me the wrong way.

I woke up to my gas water heater dying on me. I had a very busy schedule. I needed someone to…read morequickly replace the heater. I called several plumbers and VJ was the one that promptly answered my call and showed up to assess the heater with an estimate, of replacement. The purchase and replacement all took place in less than three hours.VJ was professional, and gave me a reasonable price. I'm very satisfied with his service.

I had visitors coming from abroad so I needed my HVAC to work as soon as possible. AES (confusing…read morebecause I believe it's Antey in Google maps) offered me a free diagnosis and they told me that I needed to replace the HVAC machines. So I had given a thought and decided to replace it. I called them on Friday afternoon to make an appointment to install a new HVAC. They came the next day, Saturday, and finished all in one day! It's some kind of next level service that we don't usually expect in the States. My only complaint is that they installed a new system so that I cannot run the AC unit while my louvered door is closed -- I will need to somehow change the door later after my guests leave. Recommended! Otherwise, friendly company, fast service as promised, paid by credit card.

Vlad from AES (Antey Engineering Systems) was here shortly after I called for service). He quickly…read moreidentified the problem with our Friedrich air conditioning system and fixed it within an hour. In addition the price was very reasonable.

Truly experts at what they do! Having worked with architects and contractors before, I've always…read morefound them to be a little rough around the edges and having major disparity in the customer service they provide. Some of them talk too much and never get the job done, some don't explain what they are doing and you get stuck with extra costs or results that don't match your vision. That being said Minas and his team at MK are true professionals - they are open and honest with their communication, are always accessible and friendly, and the end results always meet or exceed my visions! I have worked with them on four office build-outs, all of which they completed in record time and at extremely fair prices. The latest project they have worked on for me was the remodel of my home - and this review is a result of that project. The craftsmanship, detail, and attention they gave my remodel was nothing short of impressive. To be frank, after all was said and done I felt like I had underpaid. They handled everything from drawing the plans all the way through to completion. I was provided with constant updates, notified of all changes that were necessary, and given choices on every option. I am beyond pleased with everything they have done for me, and they will have my business (and that of my friends and family) for the foreseeable future. OH, I ALMOST FORGOT, when the remodel was complete they left a bottle of champagne for me on the table to enjoy in my new home!!! These guys are truly a class act!

The lady that answers the phone, the one with the African Accent, very rude. She has no regard for…read moremanners. Such a shame. #maybehireanewemployee