Super friendly explain well Cristina Reyes did a fantastic job Went over the process and rates read more

Cristina Reyes was very helpful and informative in resolving my issue with setting up my new account.

Christina Reyes was a very effective and personable in examining the factors that contributed to my contended problems and took appropriate actions to help resolve them. She also connected me with another representative who could offer further assistance. read more

I spoke with Cristina Reyes, that lady was wonderful. She answered all my questions, help me get set up . At 71 years old and have dealt with many customer service reps. this company has the BEST. Each person I dealt with followed through, did what they said they would . It's a shame other companies don't follow your customer service leadership! read more

Jacquelyn was helpful in answering my questions! Thank you for your help and expertise!!

polite, efficient, addressed all of my needs. Knew jow to assist and answered all questions

Daniele G. did a great job answering my questions about our bill and the rebate program.

Simone was very helpful and outlined all my options. She was very informative which allowed me to pick the best plan for me.

Angel Hernendez, the customer service rep was indeed an angel. She listened to my concerns and addressed them with a great outcome.

I didn't notice that my rate had increased this month and I paid slightly more than I would have with PPL's rate. I called to have my rate lowered which it was and Dakota was also able to give me a rebate of $50 to offset the increase. read more

Quickly understood my question and provided a clear, accurate, and satisfactory response.

Jayden Rodriguez was very polite and professional on our call today. He was able to verify my account and turn me over to the proper department to help me get a better rate on my electricity. read more

I spoke with Angel Hernandez, who was very helpful in answering all of my questions and walking me through some steps I needed to take to get signed up for the rebate. It was one of the best customer serice experiences. read more

Avoid American Power & Gas. They charged me 18.5525¢ per kWh through my PECO bill while PECO's own price-to-compare was about 12¢ per kWh. On 2,462 kWh of usage, that cost me approximately $161 more in a single month for the exact same electricity. The sales pitch may sound like a PECO-related option, but it is a separate third-party supplier. In my case, it was an outrageously expensive one. I would strongly recommend that anyone check the "Electric Supply" line on their PECO bill before enrolling--or immediately switch back to PECO default supply if this company is listed. I feel taken advantage of. Avoid. read more

Daniele Gilbert did an outstanding job at listening, understanding, and clarifying my utililty rate situation. She was very knowledgeable and pleasant to deal with and I give her my highest commendation. read more

customer service was great, prices were competitive. You must pay attention to emails to ensure you know when the rates will change. If you miss the email, you may be unaware that your rates increased. read more

Cristina was so helpful and kind. Very pleasant to talk to. She did have to transfer me to someone else to help with what I needed, but I didn't mind. read more

I've always had wonderful service when calling American Power & Gas with any questions or concerns about my bill or account. Jayden Rodriguez 7371! helped me out with my question today and even got me a $50 Utility service voucher! read more

She was very friendly yet professional. She answered all my questions and advised me how to go forward. I, highly recommend her!

Cristina did a good job. Everything is so complicated. She did her best to explain. what else to say?

Snakes in the grass. Called you every other week trying to get you to bundle your gas and electric. Once the term contract was over, my electric rate DOUBLED, and was higher than PPL's rate by almost .07 KWH. read more

he was very helpful and nice. he took care of my concerns and needs very fast. he did a very good job.

Their electric rate is cheap, but they have way too many obnoxious sales calls and emails.

I love this place. I have had nothing but a great experience using them. Great service and rates, I found their costumer service to be spot on. read more

Their customer service agent are SO RUDE when you call to cancel. I will NEVER go back, I will NEVER recommend. Beware of companies that treat you badly. I'm glad to be rid of them read more

Started out with a great rate for our gas bill. The rep said the rate had never increased in the 5 years he worked there and assured me it wouldn't go up anytime soon. The first month was exactly what he said. The second month it more than doubled. I tried to get in contact with the rep but he apparently couldn't speak with me because he was in the "enrollment" department not customer service. They agreed to send me the difference from what they initially said and cancel our account. We will see if they actually do. Read the other negative reviews. They are definitely a dishonest company. read more

Great company! the upper management are kind & fair. Employees are treated well, perks & games are a constant thing and people treat each other well. There is also a stress on being drug free! The product of the company & honestly with clients is just as important as the employees to management. Quality & care are leading characteristics of AP&G. read more

With utility rates being at an all-time high, I began utilizing 3rd party power suppliers offering lower rates than Med-Ed had been. My house is 100% powered by electricity including my heat pump, hot water heater, etc. That said, my bills during the winter have been extremely high. My last supplier increased my rate so I decided to shop for a new company to supply my power. I received an insert in with my latest Met-Ed bill from American Power & Gas LLC. They were offering at that time, a lower rate than Met-Ed. Met-Ed's current rate was and still is about 8 cents per kilowatt per hour. American Power & Gas' customer service agent "Rich" swore up and down to me that their rate would NEVER be higher than Met-Ed's and that I should keep my eye on the Price to Compare section of my bill each month. He said that should it ever go higher, I should call him right away as he left me his direct extension. In December, American Power & Gas supplied my power at about 9 cents per kilowatt per hour. Obviously it was higher than Met-Ed's rate so I attempted to call "Rich", whereas I was told this person does not exist and his extension was invalid. At this point I'm angry and should have canceled services with American Power right there and then. But I was assured by another customer service rep that my rate should be at about 6.5 cents per KWH for January. Well, I opened my January bill yesterday only to find that the total amount due was $1,811.03! That's right, eighteen hundred dollars! Normally my January bill using Met-Ed's rates is anywhere from $600 - $800 depending on the temperatures and how much I am using the heat. I began looking my bill over and found that my usage was an estimate based on last year's consumption in January of 6,640 KWH. Sure that seems like a lot, but remember, my entire home is powered by electric, including my hot water heater and grinder pump. I also found that American Power & Gas LLC had increased my rate from 9 cents to 25 cents per KWH!!! At this point I didn't even realize it was due to the 300% increase and when I called up American Power and spoke to "Raquel" who seemed quite shocked herself about how high my bill was, she suggested that I get on an Equal Payment Plan with Met-Ed to spread out my payments. She said because American Power & Gas does not offer payment plans, having them as my supplier is actually hurting me. After getting off the phone, that's when I realized the enormous increase, so I called them back to complain. I then spoke to another representative. The first thing I asked her, "what is my current rate?" Could you believe that she came back and told me 9 cents!!! That's when I said "no for my most current bill". She proceeded to inform me that it was .25 cents per KWH and that due to the "Polar Vortex" they had to increase my rates. She assured me that Met-Ed and every power supplier will be doing the same, increasing everyone's rates by more than 100 percent by March and pointed me to a government-run website where I could find more information. This site www.eia.gov did not show me these prospected increases, just that fact that customers may see at maximum a 25% increase across the US. American Power & Gas had obviously ripped me off! I did find another blog online where another customer of theirs was ripped off by nearly the same increase. I wish there was something that could be done to rectify my bill and readjust my rate for January. I am going to have a very difficult time paying this bill. Please do not use American Power & Gas LLC if you don't want to end up screwed! read more

This Company does a lot of things for the community, their employees, and most importantly for their customers! In my experience the customer service department does everything they can to answer your questions politely, and their rates are super low! read more

This company is amazing! They have done so many charitable activities in my area and their rates are always lower than the utility's rates.

Very disappointed with this company. I went from a $400 bi monthly bill to a $1900 a monthly bill. These people lie and promise you rates they can't deliver. Worst part is when I called to cancelled the customer rep admitted they couldn't compete with my local suppliers rates. What a Shocker!!! Only wish I could give them a Zero rating...... read more

Best call center in the industry, that i have experienced. I have worked at many different call centers and this is by far different. It is not the boiler room environment you experience at most sales rooms. They actually train you thoroughly and the training is consistent. You know exactly what the product is and how it works before you are released to sell. The management is fun and they have a lot of games and spiffs that can really make your pockets heavier. Top reps are making 2500$ average a week, i am more on the 1000$ average but it is more than i ever made. Even their base pay is enough to make a living, and then if you want more you are given the tools and means to get a grip of the opportunities they offer and make what you want to make. The company is expanding so growth is imminent. Never had late or bounced checks, which is more than i can say of other call centers. Environment is fun and most coworkers are upbeat and ready to make money. read more

American Power & Gas is a great place to work. It is a fun environment where Management makes sure that every single employee is producing to their fullest potential. Employees here have an amazing opportunity to make really good money as well as many chances of promotion within the company. I have worked for this company for over 13 years now and this is one of the only places I know of where training is ongoing. Not only employees are trained when they first start working with us but it never stops. There is a team of Managers and Executives whose only purpose is to make sure our staff makes it and succeeds. I love this place! Very stable and fun! read more

Saved me $16 a month on my bill. Trisha was very polite and showed me how to move from Direct Energy without any fees. Would however suggest that they make the bill evidence process available using some online app like other electricity providers. read more

I have been working here for about 1 year and I plan on staying for many more. It is really important for me to work at a place that not only pays well, but that is filled with good people. They care about their staff and they also care about the community, donating a lot to the pet organization Frankie's Friends, Toys for Tots, Habitat for Humanity and others. Knowing that my company gives back so much to the community makes me know that what I am doing not only benefits me and my career but also benefits others greatly. read more

I am super pleased with American Power & Gas. I was nervous to switch utility companies, but the customer service was great, and they did a really good job of explaining things to me. I would recommend them to anyone looking to switch. The rates very consistent and the bill is simple to understand. read more

I've been working here for about 2 years and I can say this is the best company I have worked before. People here are super nice and friendly. you can grow in all aspects. read more

SCAM!!! PLEASE READ!!! Absolutely terrible! We were given a GUARANTEED Fixed Rate of .13 cents kilowatt per hour. First bill come charged .06 kph, second month charged .13 kph (the rate guaranteed), and third month comes with .20 kph!! We call and are being told "it's not a guaranteed rate, it's a variable rate." When I asked to speak with the person whose name I had written down and the extension, no such person existed. Then I'm told the calls are recorded and they can play the conversation saying it was a variable rate. I told them to play it and she changed the subject. They continue to talk over you which makes you more aggravated! Low and behold, we cancelled the service and now were told that it takes 1-2 billing cycles to be removed. Which gives them more time to jack up your "Variable Rate" and rip you off even more!!! PLEASE READ THE REVIEWS AND DON"T FALL FOR THIS SCAM!!!!!!! read more

I am currently employed at American Power and Gas and have been so for over a year now. I love this place and all of the people in it! I have received so much support throughout my whole journey...from starting on the sales floor and now working in customer service. I would not change a thing about my time at American Power and Gas and I look forward to a long future ahead! read more

This company is offering a 25% rebate at the end of 12 months of being with them. Wow! sounds great!!! also, offering an initial 4.99 cent rate per kwh, wow! Well be prepared to get screwed after your first month. It went from 4.99cents to, 11.48cents month 2, and 14.56cents month 3!!! holy crap this is dishonest and outrageous. If you want to be screwed for 11months a year and pay almost triple the current rates then go right ahead and stick with them. The rebate won't come anywhere near adding up to the extra money they will charge you. I will gladly stick with Titan Gas & Power or even Penelec alone. I can't believe they are taking advantage of people the way they do and not enough bad reviews. I hope this review helps everyone make the best decision and that would be to avoid this company and their extremely high rates. I promise you will be disappointed. My bill went from $200 to $550. read more