I had an issue with my AC, call American Star and they came out the very next day. They looked over my unit and told me that it was over 24 years old and was leaking Freon. "it was time to replace my old unit", had one of there sales guy out a couple of days later to give me an estimate. I did a little research on my own so I already had an idea on what the cost was going to be. They came in with a very fair price so I agreed for them to do the work. it was going to be very warm the up coming weekend so they sent a tech to my house to add Freon (No charge) to help me and my family get thru the very warm weekend and be as comfortable as possible. They arrived on Monday to install the new AC system, I am very please with how they handled the whole situation from helping with my old system to the installation of the new system. Could not be happier the new system its working great!! read more

I used American Star again this year to tune my furnace. Without realizing it, I was considered an early bird and was given a great price. I requested Chris Schaaf because I was so impressed with him last season. He is patient, thorough, and very professional. This company is very reliable. It's good to know I am in good hands with them. Integrity, good service, and reliability are rare these days. They have it all. I will be using them to replace my old humidifier within the next week or two and have already recommended them to a few friends. read more

Nothing quite like moving into a new home in early spring, going to turn on the aircon at the first hot day of the year - and you're still sweating even after it's been running for hours. Well, we thought it was running. After further making things worse trying to self-diagnose (our thermostat suddenly wouldn't turn on), we found magnets from the previous owners indicating they were members of ASTHC's maintenance club. The weather had cooled down so luckily we were able to have someone come over within a couple days to see what was going on. Alexa arrived a little earlier than expected after checking with us if that was cool, and promptly showed us what we had done and that she could fix it. She then inspected our a/c unit outside and let us know it had a part that wasn't working. Alexa made the effort to ensure it was under warranty and installed the spare she had on her, and cleaned it up. She also gave us some tips on how to help cool the upper floor and turn down in the in house humidity. We decided to also join the club before she started, and running over the numbers when she was done, it was well worth it for us. We look forward to having them over to make sure our heat is ready once things start to cool down, but this was a great first experience. read more

I ordered a new humidifier for the furnace from American Star and it was installed yesterday. Joe and Alexa did a great job and explained everything about it. It took about two and a half hours installation time, I have been a customer since 2010 and this company always does great work. I'm really not sure if I got a good price for the humidifier because I didn't call any other companies. The entire job was almost $800 read more

I recommend this company without any reservations. From the start, Mark did an excellent job explaining everything in detail and was extremely responsive to my needs. From the get go, I could tell they believe in quality and value their customers. Joe and Dan did phenomenal job during installation of my furnace and A/C. I was impressed by the communication and professionalism they have. read more

They came out for the spring tune up on the AC, another great job done, Chuck Alessi, was professional and courtesy

I was billed $165 for an inspection after it took place, but was never informed there was a cost when I scheduled. I was told that could be credited to the service, but was declined the credit when I bought the unit next door, which used the exact same make, model, and even date of production HVAC. I really hate to complain and leave poor reviews, but transparency is an expectation here. My wife and I definitely feel like we got hosed. read more

Chris C did an A/C cleanup and found a part that needed to be replaced. He explained everything that needed to be done and why. When he came back for the repair it was completed quickly and at the quoted price. He was very professional and knowledgeable. read more

We have been so pleased we found American Star. Years ago we were given a repair quote that was outrageous we felt it would be better to replace the unit. We decided to contact American Star and obtain another quote American Star completed the repair for less than $200. The professionalism has never changed and today Adam Carlson performed our annual cooling system check up. He explained everything he needed to do in detail. He was friendly, efficient, willing to answer every question and careful of our home. We recommend American Star to all of our neighbors and friends and have always heard good things. So nice to find a company that can be trusted. read more

It was a pleasure to have Chris C come out today. It was an AC check and tune up. He found a small thing that needed repair and took care of it. He checked my UV light and explained options as it is almost 7 years old. He was able to install new UV equipment. He took a lot of time to take care of everything, which was greatly appreciated. Thanks! read more

I was disappointed when, after my American Start furnace "tune-up", I found that the humidifier was slowly leaking. Upon further investigation, I was surprised to find that the water feed tube, which had to be handled by the technician when replacing the pad, was so brittle that it had cracked. The age and brittleness of the tube was certainly not the fault of American Star, but I was surprised that the tune-up was considered complete without notifying me of the poor condition of a component that had been handled by the technician. I called American Star to share my concerns and a return visit was immediately offered to rectify the situation. I was happy to get an appointment for the next Saturday. The technician showed up and watched me demonstrate the brittleness of the tubing as I easily broke off several small pieces. He informed me that I would not be charged for the service call, only for the part. I thought this was fair. He looked the part up in a book and quoted me a price of $75! Seventy-five dollars for a 2 feet of rubber tubing and a compression fitting seemed a bit high to me, especially since I had looked it up online and found it for $5.99 plus $8.00 shipping for a total of about $14. http://www.alpinehomeair.com/viewproduct.cfm?productID=453063530 I mentioned this to the technician and he indicated that there was nothing he could do. I mentioned that $75 was an insult to an educated customer and that I would consider $20 a fair price for the convenience, but apparently he is not empowered to work with customers in this fashion. I thanked him for his time and mourned the end of a good relationship with American Star. read more

Do not use this company. They overcharge their customers. They recently took advantage of an older family member and charged him double what other companies would charge for the exact service (we did our research). When we contacted the company, the president, AL Markewycz, sent us a very condescending email about the costs of running a business. Little does he know he is addressing 2 very successful business professionals in their own right. He obviously has to write a lot of these letters since he tried to justify even the cost of their advertising and taxes. All businesses have these costs and that is no excuse to rip people off. Unethical technicians and a rude president- take your business somewhere else. Still waiting for a polite response and a significant refund AL. read more

I have been extremely pleased with the great service I have received and still receive from American Star. They are wonderful from the front office, to Al, to his technicians. I received a very fair price for HVAC and the installation went smoothly. I also had them install a water heat when my old one went kaput. When I had a water disaster in my home and I needed my furnace and water heater removed so Servpro could tear out the drywall behind the units and then put them back. Servpro brought in another company to do the HVAC work. When their guy said he would have to cut my AC line and damage the unit to remove it I made him stop and we called American Star. Joe and his assistant Chris came out right away. No AC line needed cutting and they figured out what they needed to do without damaging or cutting anything. They removed the units with no damage, waited for Servpro to do their thing and reinstalled the units. They were not going to leave until I had heat and hot water. Extremely nice and knowledgeable. 5 Star Service!!! Won't go anywhere else. read more

American Star came to do a furnace tune up, but the problems were still there. They installed a new water heater, but the wife says it worked the same as the old one. There was not much difference after the work and install. read more

I can't say enough wonderful things about this company. My father in law has been using them for years and suggested them for us. They came out to install our new A/C and furnace quickly and gave us the lowest quote. We went to other companies for quotes and ended up right back to American Star after other company quotes were much more. I saw a negative review on here and I don't believe it. Everyone we have ever delt with here has been amazing l. I HIGHLY recommend! read more

American Star provided great service when our furnace went out. Jon was friendly and explained what was going on, and quickly got the correct part and repaired it. The front office was very responsive and easy to schedule with. read more

We have used American Star for our duct cleaning last year and it was the best thing we did. Many competitors have coupons and the cost is cheap, but you get what you pay for. They do QUALITY job and actually do a good job cleaning your ducts. They dont just do surface clean, they actually clean the ducts and improve air quality in your home. I have felt better in my own home after getting the ducts cleaned. We moved in Jan 2015 and due to winter had to wait to do ducts and we finally did and I dont regret it at all. The worker who came was respectful of my property and did a good job! read more

Our air conditioning went out just before the 90 degree weather hit. American Star came to the rescue and we didn't feel like we were taken to the cleaners because of desperation. Joe and his team came out and installed both an air conditioning unit and furnace all in one day. We were leaving to go out of town that evening and they made sure that our deadline was met. After everything was installed Joe and his team went over the operation of everything with us thoroughly and left with 10 minutes to spare for the deadline. Great service and they beat a competitor's price by $8,000! read more

I had American Star come in and replace a water heater today. The situation was difficult, since the basement was remodeled years ago when the tanks were smaller than the new ones are now. Removing the old tank and replacing it was done in a very tight place. I had a team of two: Jason and Jim, who were super efficient, neat and clean, and handled the tricky logistics perfectly. As a regular customer on a maintenance plan for my furnace and air conditioner, I benefitted from a discount as well. Very happy! read more

Joe and Chris did a great install on my new system. The lines were so straight, I asked if they used a level, which of course, they did not. Al picked a perfect system for us. I did my homework before picking American Star and it proved itself correct in the end. read more

I would Recommend American Star Total Home Care to everyone that need their Furnace, Air Conditioner or Water Heater done. You get such great service, very professional workers and when you call you always get a very helpful and caring person to assist you. I have had my air conditioner done with them. They gave me a great payment plan. I had the water heater done and they got someone out the same day with no emergency cost added on, unlike other companies that charges extra. The guys that came was so awesome. They were working on the roads in front of my house so I thought they wasn't going to want to do the work, but these guys said don't worry, we will figure it out. They park a distances from my house and carried everything they needed back an forward to my house. They even took the old water heater with them. This company has been such a blessing to me. Will be getting my furnace done next. They always do a great job and give you such a great pricing. Thanks to all the Staff of the company in Rolling Meadows read more

I manage a few properties outside of my own home and as you can imagine A/C, humidifier and furnace issues have popped up over the years usually at inconvenient times. This company is top notch when it comes to service. Most recently I worked with Adam to install a new A/C unit. He is always on time, professional, pleasant and efficient in his work. He communicates throughout the service call so you are never surprised by what is involved. Adam is knowledgable and honest. These are two traits I value when dealing with large ticket items like furnaces and A/C's. I found this company after I had a bad experience with another company on an install of a Bryant furnace in my home. I switched to American Star Total Home Comfort since they are a certified Bryant dealer. They are excellent. read more

I called American Star and they had someone out the very next day. They also worked around a time that worked for me. Adam was my technician. He was on time which is a huge deal for someone with my crazy schedule. Adam was able to fix our issue quickly. He cleaned up after any mess that the service caused. Would definitely call American Star again and higly recommend them! Make sure you ask for Adam!! read more

We contacted several companies to get pricing to replace our furnace and AC. Al, the owner, came out and gave us several options based on what we discussed with him. Although American Star was not the lowest price, we felt we were getting the best value because of the equipment he provided and his experience in the industry. On the day of the installation, a full crew came out to insure the install was done in one day. These technicians were nothing short of incredible. The furnace and humidifier fit perfectly in a very small spot. It certainly was a custom installation. I would certainly use their services again and I very highly recommend them read more

Jason was simply amazing! I would best describe him as a 5 tool individual. He was professional, knowledgeable, patient, thorough, and personable. He is the employee that every successful company strives for. I can't say enough good things about him. As a 30 year homeowner, I'm not sure I've ever seen anyone quite like him. Keep up the great work Jason, you are a credit to your profession and American Star! read more

American Star has done installations on a central air conditioner, a hot water heater, and a natural gas generator that powers the whole house in a power outage. It's not often that you get to deal with the owner of a company, but that's not the case with American Star. When you are considering having ac or heating work done, the owner Al will come out to talk with you about the job. They offer competitive pricing, technicians who show up on time, are efficient, knowledgeable, and leave no mess behind. Al will work with you to get financing at 0 %. They also offer a 24 hour phone service that you get to talk to a person, not a tape recording! They always have a technician on call so your problem can be solved quickly. I have nothing but high praise for a company that goes that extra mile to make sure you are satisfied. If your are looking for a company that does excellent work, that offers competitive pricing, and are honest, look no further than American Star. read more

Jon G., just like the rest of their team, was great when he came to fix our AC that was not cooling. American Star has been doing the maintenance and service on our HVAC for years and we are pleased with their responsiveness and the quality of their work every time. Family owned business with great work ethics. read more

This place is great for plumbing services. The basement in my house just got remodled and the plumbing service was done by American Start. They did a good job. They were really fast and the price was pretty good too-- not too high. read more

We have never had a problem with anything with American Star. I know that I can trust the company because of the owner and employees. Don Z why would a technician be able to change prices I would be concerned if they could make their own prices up. read more

Found the company through Angies List, office was polite and got me an appointment quickly. Technicians were very nice and even put boot things on when they came in so they did not mess up my house. They were also able to explain my thermostat to me and answered all my questions. My family is happy to choose them to work on our furnace. Prices were in the middle of the quotes I got with previous companies. With great service I am willing to trust my money and my furnace to American Star. read more

American Star has been my HVAC company since the Summer of 1995. They have maintained and install new equipment at my home. This past winter has been extremely cold and I needed service. The service Tech was on time, friendly and efficient. The level of service is most important. They scheduled around my work hours. The repair was completed and everything is running great. It is really great knowing you can depend on this company for service and price. I recommend to all my family, friends and colleagues. Thanks Al ! read more