I would love to say the process of putting new windows in my home was perfect, but the reality is...nothing in this world is perfect. I did have issues throughout the process, however Elias and Arlene went above and beyond to make everything right and ensure I was happy. Even after the issues I experienced I am very glad that I chose American Vision Windows because of the A+ customer service I received. Today so many companies just don't care about their customers anymore, that is NOT the case with Elias and Arlene at American Vision Windows. In the end absolutely love, love, love my new windows and sliding glass door! read more

We replaced the windows in our whole house last year and have been totally pleased with their performance and quality. Today we had the last remodel window installed by Ricardo and Derrick with American Vision. What courteous, professional, and accomodating gentlemen they were! Our framers did not properly prepare the opening and these guys never batted an eye. Went ahead, fixed the probblem, installed the window, and replaced a screen on our slider, too. We have never had better windows or service from a contractor. Thank you. read more

The sales process was relatively easy. It did take a while to get the product in and when it arrived for installation, one of the doors was damaged at the manufacturer. This happened twice, so the process took much longer than expected. The installation had some issues as well, but all of this was resolved by Vincent Simplicio, their post-installation fixer. He was super responsive and did everything he could to make things right. Without him, my experience would be 2 stars. read more

Today was a very exciting day for my husband and I. We had 7 windows replaced by 3 amazingly talented young men. The job was done in minimal time and was done excellently. I would like to thank American Vision Windows for providing us with such excellent and professional installation staff. A big hip hip hooray goes out to Ricardo Shawn and Oscar the best team American vision windows has. Thank you so much fellas. Looking forward to my next installation by this awesome crew. read more

I had great experience with American Vision Windows. Rod came to the initial sales appointment and, even though I thought I knew what I wanted, he was patient and offered several alternative solutions. After deciding on a different door that better suited my needs (and my budget) Rod was on his way. He was professional and polite and patient with our unique household and three pets. After only a day or two, the masterful measuring (and design) technician, Norm, came to measure the door. Norm was friendly, professional and meticulous about his measurements. When he started to review the order, he EMPATHIZED with our situation and asked if I was 'sure' about the color of the door. (I thought I was sure!) Norm then showed me pictures of white doors/windows on brown houses, and it made me realize I wasn't really sure!! Norm's experience and helpful attitude helped me see what I could not... that a white door would have been a big mistake!! He brought in samples from his car, so I could 'see for myself', which helped me more than he will ever know. Looking forward to the door installation!!! read more

Great experience with American Vision Windows! I had just moved the the area and a Monsoon hit and due to the widows installed by the previous owners (Garage Door Glass Windows) that were not installed correctly or should have been installed in the first place my family room was flooded. I called American Vision windows for help and Elias came out the same day I called and helped me out. He was amazing and I could not have at the time had a better person in my home with me and the situation. Elias even went the extra mile and asked for one of the installers to come over on their way home and cover my window in case another storm hit or many before the new windows were installed to try and avoid anymore water damage in my home. I am grateful and thankful for him and how much he cared about about the situation after seeing it. Alicia who also had a huge hand in getting my windows on order and on time to fix this for me as soon as possible was amazing as well and I enjoyed every time I dealt with her through the process. When it came time for the installation both Josh and Hector were wonderful the install went flawless, they were very nice and professional, so informative about any questions I had and they did a beautiful job!! Thank you Elias, Alicia, Josh and Hector for everything. What a great team these people are!! read more

I just replaced the windows on my 1979 ranch home which were poorly needed. American Vision Windows gave me a very high quality product and installation at a price lower than I expected. The salesman was very easy going and worked with me to get a price that I was comfortable with. I went with the Arizona package which has made a huge difference in the comfort level inside our home. They were great at communicating and everything happened when they said said it would. The install team was clean, courteous, and professional. The lifetime warranty on the product and installation gives me great peace of mind knowing that this wasn't only an upgrade to my home but also an investment into my future as I plan on living here for a very long time. I highly recommend AVW for all of your window and door needs! read more

Communication during estimation and installation was clear and set my expectations properly. Install was on time, quick but not rushed, and the team (Mike H, Geon, and Jacob) was respectful and careful within our space. They were meticulous and made sure I was 100% satisfied before they left. The windows themselves are a great and cooler upgrade from the old (hot) frames and glass we had. Job well done from early conversations to finish. read more

We just got our windows installed yesterday. From the salesman to the install, we had a great experience. The install crew was amazing. They were respectful, friendly and cleaned up as the went. The windows looks great and I couldn't be happier. Buying windows was our 1st major expense since buying our 1st home. Thanks so much American Vision Windows for making this decision to buy windows easy and stress free. read more

Had a great experience with this company! From Elias our sales guy to our installers Ivan, Hector, Josh & Yaddiel. At install they did a great job and left the areas nice and tidy when they were through. read more

Our home is 38 years old with original windows. We needed them replaced and got 4 estimates. American vision windows sales rep was very knowledgeable and very reasonable price. They said it would take about six weeks and that's about exactly what it took they came in replaced nine windows in one day the installers were polite and efficient we are very happy with the whole process in fact my daughter is having her home done Buy them also. They covered all the carpets and furniture with plastic and cleaned up before they left. Thank you read more

We had a tub removed and changed to a walk in shower. Dale and Jared were very professional, they cleaned up afterwards and answered our questions and explained the procedure. They did a great job. read more

We had our new shower remodel and update done by Jared (Robinson) and Dale along with Chad. These men were prompt and clean and finished when they said they would. All done totally to our satisfaction and I would highly recommend them for bath remodels. read more

It is daunting to buy replacement windows - there are many suppliers, everyone claims theirs is the best, and with so many variables it can be tough to establish what a reasonable quality/price level should be (which naturally vary among buyers by need, perception of quality and of course budget). We had reps from Window World and Elite come by but AVW's Troy sold us with his knowledge and the professionalism of his presentation. The Anlin line appealed to us as it met our value/quality criteria, and offered the frame colors and other options we wanted The office staff stayed in touch throughout the process, and the installers, Job and Shawn, did an excellent job. As noted here by others, they are professional and courteous. It took them 1.5 days to install five windows and two sliding doors, and the detail work such as caulking and cleanup were excellent. Niggles: Afterwards I noted a small nick on one interior frame, and two tiles around the kitchen window got knocked loose. So not while the installation was not *perfect*, this critical aspect of a window purchase did not disappoint and we are very satisfied. Highly Recommended. read more

We contacted American vision Windows because the people that live behind us had their windows put in by American vision Windows and we thought they were great. From the start to the finish they did exactly what they said. They showed up for their appointment and our sales rep was very professional his name is Elias. His presentation was very informative. Not one crew but two crews showed up to put in our windows. They were courteous and went right to work taking out our old windows and putting in the new ones. They washed the windows when they were done and we couldn't be happier. I would highly, highly recommend this company and have recommended them to at least 3 people. read more

The company was very professional , from the sales person to the installer, They communicate with you often so you know what to expect . Really satisfied with my door , thanks read more

Gave them a chance simply based on a radio commercial. Elias was very efficient and knowing what I was looking for he gave me a price that never changed. Had them do 11 windows first time around, and then gave them the project for the remainder of my windows a year later. Crew showed up on time both times, introduced themselves to me individually, took care to protect the interior of my home, and just went about their business installing with no wasted time. Love the clean seal on the outside of each window, can't tell they were not original. Very attentive to clean up afterwards as well. Dale, Joe, Drew and Hector really managed my installations and their crews. Elias took the time to send a handwritten thank you note as well, nice old school, professional touch. Only one hiccup and a little more proactive communication would have been appreciated but so minor would not change my rating. read more

We were having some issues with an install American Vision did for us almost four years ago. It was all normal wear and tear stuff. Tanner showed up almost an hour early and fixed the issues we knew we were having plus some we didn't know about. He was supposed to be here between 9 and 10. He got everything done and was gone by 9:15. Thanks, Tanner and American Vision!! read more

I called in on Thursday evening to make an appointment with an appraiser to give an estimate on replacing the windows in my home. An appointment was made for the following Monday evening at 6:00pm. I sat at home, waiting, until 9:00pm, becoming quite frustrated. No call from anyone. I called the following morning, and was told that there was an appointment scheduled for that same time that was canceled, and that they had inadvertently canceled my appointment instead. She did apologize, but that doesn't give me back the hours wasted waiting for someone that wasn't going to show up. Not impressed. I was asked if I wanted to schedule an appointment for a later date. I graciously declined, and told them that I would take my business elsewhere, to a company that is dependable. They get one star only because no stars isn't an option. read more

In my 30 + years of experience in contracting, home renovations and dealing with sub-contractors I have never dealt with a company that makes more mistakes than AVW. American Vision Windows has a sales pitch that states very clearly that the owners of the company had a bad experience with their window purchase so they decided to open AVW so that others would not have a similar experience. I suspect the owners and I could compare notes. From the beginning of our two projects with them they have consistently had inept contractors, sales people and suppliers on our jobs. We started our 2nd project in November of 2013 and they have still not completed this project. We have lost significant time, money and aggravation over this project. (the first project was less of a problem but was only a 7 window basic replacement job... the AVW employee who initially showed up to install the windows we bought was bad mouthing AVW, not a good sign) On our second project they have mis-measured openings and then forced the window into that opening...only to have to tear out the stucco and replace it. MIs-measured openings and then tried to blame that mis-measurement on me... They installed a window that was 2" off leaving a large gap, then re-measured the opening with their "expert window measure man" (who never showed up in the beginning of the project to measure the windows properly)...and delivered a second window that was still 1/2 off...and expected me to accept it...which I did... even though the reveal on one side of the window is 1/2" more than the other and it is noticeable. They have repeatedly delivered and installed damaged windows. They have delivered and installed doors that were incorrectly ordered by them...and then sent out incorrect replacements 3 times...damaged the door frames when replacing them. They did not offer to replace the damaged door frame, instead they used pliers to bend it back in place and a sharpie to cover up all the scratches. They have brought out FIVE replacement pieces of glass on one very large window....never bothering to inspect the product before they deliver and installed defective glass each and every time. Out of 14 windows they have had to replace 8 of them once, two of them twice, One of them 5 times and counting.... They were contracted to paint the stucco that they replaced...they never painted anything. We got water damage in a bay window due to the contractor not properly sealing the job before he went home for the night. It rained and our wall and insulation got soaked, the baseboards buckled and interior paint bubbled. (they did repair this damage but neglected to re-paint the damaged material) I could go on for another full page.... but I suspect you get the picture. I have taken time off work to meet them at my home time after time....and I have been patient and not complained .....until now. (after more than 10 months) To make matters worse, last week after they installed yet another faulty window, I contacted them to discuss the final bill and the fact that they have cost me significant unpaid time off work and the manager would not discuss the bill with me unless I signed something waiving the warranty. I have sent several emails to the corporate office and have not received one reply, I have read many positive reviews and in fact one the reason we hired AVW was due to the positive reviews on Yelp. I do not share that positive experience and unfortunately would advise you to stay away from this company. Updated - Monica, from the California office contacted me and expressed regret for the problems we have experienced with AVW and their suppliers. Monica wrote off the balance of our bill (a small percentage of the total bill) to compensate us for the paint, time off work and the headaches, which was a nice offer but still did not amount to the time and frustration. I like Monica and appreciate that she stepped up and made a concession, and I do believe she cares, but that does not change my my experience with AVW and my rating for the company is still negative. The job is still not complete but Monica promised that the supplier has made extra effort to get the last window replacement right...and it will be inspected before it is delivered. read more

We had a great experience with this window company. My husband shopped around a bit and was happy with their price, for the high quality windows we were getting. He worked with them to get the windows measured, including some odd ones like a door that we were converting to a window. We had all the windows for our house custom ordered and got them in about 2 months, as estimated. They took two days for the install and I was there for the second day. The man who had done the measurements came to inspect and confirm the install was going well. The two installers were very diligent and polite. They layed down sheets so they didn't track dirt inside and were very considerate when I was on the phone for work. They answered all our questions and we were really happy with the install. The company was also very helpful. I wanted to change my form of payment and they accommodated me when I showed up at their office at the end of the day to have them dig up my paperwork. They were great to work with and the windows are wonderful. The double paned windows block out the loud street noise so well! read more

UPDATE A bit after I posted the below review, I did receive a call from the company to discuss. They were very apologetic and understanding. They did take my suggestion of not having the customer fill out the survey right away and have now instituted a mail in process instead. They also offered a Home Depot gift card (or payment to my landscaper) for my trampled plants. She also indicated she knew exactly what I was talking about on the interaction between the installers because that is their way. She did speak to them on keeping a more professional attitude while on the job site. I very much appreciated the follow up. A lot of companies do nothing with complaints even when you send it directly to them. I have already referred someone else to the company. ORIGINAL REVIEW I wanted to add a review to the actual company's website, but I could not figure it out. I'm curious where all the testimonials came from. I have mixed feelings on my experience. In the end, I think I ended up with some beautiful windows, though. My salesperson was very engaging. I felt pretty confident in my decision to go with American Vision Windows after that first experience. There was some miscommunication on scheduling the measurement, but it worked itself out fairly quickly. I started to lose confidence when I was told a specific date that my windows would be in, but never heard anything from the company four days after that date. When I called them to find out where my windows were, I was told they had just received them and they could schedule my install in 2 weeks. Since I only had Saturday install available, that was understandable. The Friday before my install, they called to reschedule to the following weekend because the rainstorm (that just occurred that day) had put them behind two days. Again, I guess that was fairly understandable, but I felt like the peon that was the easiest to push off. Luckily the installers did show up the following Saturday on the earlier side of the provided time frame. I kind of don't know what to say about the install. There were two guys, one seemed to know what he was doing, the other I had less confidence in. The job took 4 hours to install 6 windows. During the entire transaction I was never told how long the install would take, so I'm not sure if that was normal or not. The two guys actually seemed to be fighting during the entire install. I believe the head guy was joking around with the other by basically telling him he sucked. I think the other guy was genuinely getting angrier and angrier. In all honesty, I was very uncomfortable being in my own house while the install was going on. I was a bit disappointed in the cleanup of the job. I ended up having to cleanup inside the window tracks and windowsills on the inside and brush off the sills on the outside. I don't feel I should have had to do that. Before they left, I was handed a survey to review the entire process (salesperson, overall experience, install). I think that is a horrible practice that needs to be changed. I didn't want to sit there writing out a review on all of the above while the installer is waiting for me, and then hand it right back to him. What it did cause me to do is overstate my review because I'm not going to give the installers 2 stars and hand the paper back to the person I just reviewed. I can't say I would recommend this company, but I feel the way customer service has been going, it's really a tossup on what you will get from any company. P.S. I forgot to mention my plants. I have recently spent a lot of my own time and money on landscaping my backyard so this stuck out to me big time. I understand when installing windows it's difficult to pay attention to the foliage below your feet, but I think some attempt to not trample all over the plants would be very much appreciated. For example, when washing the windows, I think an effort can be made not to stand directly on top of a plant and twist your foot back and forth. I'm still hoping I do not loose a couple of plants due to the trauma they endured. read more

So I had a very unique situation and a very specific timeline. American Vision Windows was able to accommodate both. And not only were they able to accommodate my very specific needs they blew my expectations out of the water. I called for an estimate and Bob came out to assist me. He was professional yet took a personal interest in me and my situation. It was clear he wasn't going after a sale but wanted to understand my needs and help. He asked good questions, gave good suggestions, and while providing me with various options did not pressure me toward any specific one. In short, he didn't try to push and up-sell me. I HIGHLY recommend American Vision Windows. It is clear they are built around taking GREAT care of their customers. I received a verification call to let me know when they were coming out and I received a follow up call to make sure everything was excellent. It was! The technician who took care of the install was also very kind and did a great job keeping everything clean. He was friendly toward me and my kids who wanted to watch :) Everything the representatives of American Vision Windows said they would do they did with excellence and in the time frame they said. Give them a chance to earn your business. I'm confident you will be thrilled you did. read more

My husband and I had all the windows in our home replaced by American Vision back in 2016. This past fall, my husband decided to wash all our windows and sliding doors from the outside and noticed that there was an issue with the sliders in the kitchen. We called American Vision and true to their word, they said that they would replace them - free of charge! When the parts arrived they called us to schedule a date and time for their technician to come out and replace the sliders. They sent a wonderful and courteous man named Gilbert who arrived a little early and promptly took out the old sliders and put in the new ones. He even reinforced the door locking mechanism which was loose. He was efficient and neat - cleaned up everything before he left. He politely went over everything he did with me to see if it met our approval or if there was anything else we needed him to do. It was a great experience in that they stuck to their guarantee on their product and they employ great technicians to do the work! My husband and I have already recommended them to our neighbor who had his windows replaced and we will continue to do so in the future. read more

We purchased a 4' x 6' window and a 12' x 8' dual sliding door system from the Phoenix group of AVW. Both of these jobs required a subcontractor to come in and build a bulkhead to support the openings. The first bulkhead and window install went OK. The siding that was removed was not matched well and is clearly visible but its an old house and I do not expect perfection. The large 12' wide by 8' high opening was another story. This was a major job and the contractor did a fine job except the wall was not closed up or sealed properly. Scheduling was contacting us constantly before delivery but did not hear a peep after the order was placed. We had to call each time work was scheduled to get an update. The subcontractors did not know what they were responsible for until they showed up. I had to call AVW a couple times to get them to advise the subcontractors of their responsibility. The door was delivered without a plan to actually get it to the install location. I helped the large crew lift the door over a wall in order to take possession of it. The installer did not know how the door was to be installed and there was no documentation provided. A call was needed to get an installer on site to go over the installation requirements. AVW did not actually have anything to do with the actual install. Both of the screens were damaged and needed to be replaced. There was no follow up inspection to ensure all was completed correctly. We had only paid half of the $6K bill so we decided to wait to see how long it would take to hear from AVW. It took several weeks before we were contacted to pay. We brought up the screens and they were repaired. I had no idea that the wall was still essentially open along the seams of the siding. We had our first rain and water poured into the wall, filled the space above the door frame and drained through the door locking hole into my home. Water was also bubbling the paint along the top of the door. I took a video of the whole thing to show AVW of they care to see it. There is no contact form on this vendors website for support only sales. This says a lot about the amount of followup with they have with their customers and what their main drive is. I have sent in a request for contact using their sales method and will follow up with a call Monday. It is possible to make a mistake and recover so i will update this after I find out how well they recover from their mistake. *****UPDATE 07220213 AVW responded quickly to my post. They sent out the sub contractor that installed the door originally. He saw the issue with the siding that caused the issue. During the initial installation the structure had to be supported by nailing through the siding. When these supports were removed nail holes were left and the original fasteners had come loose leaving a crack along the seams of 3 pieces of siding. The complexity of the project made it possible for the final caulking to be missed. The siding has been sealed and re-nailed so that no water can get into the wall. The subcontractor has redeemed 3 of the stars for AVW. If the Phoenix branch would have followed up with me following the job this issue would have been avoided and 5 stars given. As it stands the 5th star cannot be awarded because the customer has to be more involved in the process than they should for a turnkey solution. Thank you for the rapid response and recovery. Recovery is as important if not more important to me than the mistake as we all make them. read more

I've been slowly fixing up my house and decided to add windows in the mix recenly. I didn't think the windows would make that big of a difference but I'm happy with them. The install was great and everything was done on time. The attention to detail was great and the guys cleaned up nicely. read more

I decided to go with another company. This company will do anything to get a sale. My sales Rep came to my home witch is typical . I felt uncomfortable while there. He almost seemed annoyed to be here. I told him that I would be in contact with them after I recieved another estimate. the prior day The sales rep called me during work to ask if i had recieved it. I did not It was the very next day! fast forward 3 days later The sales manager calls me and tries to sell the job and a discounted rate rather then the rate the sales rep left me with. Basically before i could get another estimate from the other company these guys were already discounting their own price?? desprite? I went with the other company they didnt hound me on the price infact i told them my experience with american vision and they matched the price. Note to american vision windows: dont haggle your own price before the customer gets another estimate, respect your clients, and maybe give these sales reps some time off . I was absolutely offended by the demeanor of this man. Every question i had he made me feel stupid for asking. He constantly sighed and overall seemed unhappy to be here. This is suppose to be a great experience i did not enjoy mine and i do not recommend them unless you want hounded to tears! read more

I highly recommend Job and Dale for their a good job on the slider they installed today. They did a good job. Thank you

Shawn, Job, and Ed did a great job installing a door in my house. They were professional and courteous.

There isn`t a zero star rating or I`d have chosen it. I contacted this company at my insurance man recommendation. I was scheduled for Thursday between 4-6 pm (10-27-16) and I got nothing! No show No call! read more

Recently bought a house and had AVW install all the windows in our house. The old windows we got with the house were horrible and really needed replacing. We live about a block away from major road and the freeway. Got the Arizona package and was concerned that the windows would not block out the noise. The Arizona package was supposed to reduce energy bills. It's been three months since we've had our new windows. The outside noise levels has been reduced considerably but I've not noticed any reduced energy bills and we've been using the air conditioner as we had before the windows were installed, and that was only for one month, so I don't really have a comparison there. I have noticed more humidity in the house. read more

I cannot remember the last time I made such a significant purchase without having zero buyers remorse. From the original sales interview to installation, absolutely no problems. The installers were extremely professional and clean on a daily basis - I walked around my home on the final day after removal of old and installation of 19 windows only to recall that I was barefooted and not one shard of glass to be found anywhere! Looking back at the windows put in is as beautiful and comforting as looking out through them. I would highly recommend American Vision and their staff to anyone entertaining window or door replacement read more

We needed two doors (Entry Door and a Titan Security Door) reinstalled today (Nov 13, 2015). The installers, Ricardo and Sean, were outstanding. Not only are they highly professional doing the install (doors fit close to perfect, look and work great), but they also put extra effort into doing detailed finish work, are very clean, on-time for the appointment and friendly. These two installers also installed a thermo pane window three weeks ago, also outstanding install. I highly recommend American Vision Windows to anyone in the valley who needs door or windows. read more

Our house was built in 1974 and had all single pane non-safety glass windows. We have considered remodeling so have put off purchasing new windows. We came to the realization that we needed to go ahead and get new windows for both heating/cooling and safety. Our salesman was new and we ended up having to change the order when the gentleman came out to measure and informed us of some code issues but thankfully, that is why they come out and make sure that the order is ok before sending to manufacturing. There were some timing issues due to our summer vacation and the size of the job. We were slightly mislead by the office scheduling that this would be a three day job and when we started to have issues, the scheduler Lindey became difficult to reach. Fortunately, there was a person in California (Jim) who called to see how the job was going and was right on it when we had an issue. He called the field supervisor (Mike) who came right over to the house instead of simply calling us and explained in detail what was entailed for the job and why it was going to take longer and be more involved due to permits and inspections. That is all we wanted - was to be informed and understand the process. The best part of this company is the workers - Sergio, his helper (I cannot remember his name), Job and Shawn were all polite and hard workers. Mike sent a second crew over to our house so that everything besides permit work could be completed that day and they stayed until it was. The second crew was just as nice and just as hard working. They were also very obliging to the fact that we had pets. We went back and forth on whether to get vinyl or metal windows. We are quite happy with these as they do not stand out anymore, we simply see through them to the view. They definitely cut the glare and most definitely the heat. There is a slight green/grey hue to them and they are somewhat reflective but not to the point that we regret our purchase. The rest of the project is scheduled for next week so hopefully all will go smoothly with the second phase as well. read more

Very happy with our American Vision Windows! We had all the windows in our home done. Everyone we came in contact with from this company was awesome and very professional! John was our salesman and he was friendly, professional and great at communication. After we selected the types of windows we wanted, they then sent another employee out and he was very diligent about measuring everything precisely. He too was very professional! As promised, the windows arrived on time and we received a call from Joanne reminding us of the day and time for our installation. We also received an email with a professional video on what to expect and how to prepare the house for installation. Sergio and his two man crew showed up on time both days and they were extremely professional. They worked their butts off the entire time they were here. No wasting time, no smoke breaks, cleaned up the mess, showed me how to open and lock windows and remove screens which by the way, seem way easier to remove then our old window screens. We love the way our white trim windows look! We are shocked at how new our 28 year old house looks! We thought it would just improve the insulation and update the look a little. It's amazing how nice and new it makes the house look! And we LOVE the rain glass in the master bathroom! Looks beautiful and no need to put ugly blinds over them. In case it wasn't obvious...I highly recommend American Vision Windows!!! read more

They have a great story, but that's about it. Unfortunately, we bought into their tall tales of expert installation with installers who are certified with some special designation - which I think might just be made up. The install was horrible. We purchased a front door and a huge picture window. We decided to go with American Vision (even though they are more expensive) because we knew the install would be critical. Pieces of trim were stuck on with double sided tape,and started peeling up within a few hours. The caulking around the window looked like my 10 year old did it, and the trim around the window started coming up withing a day. When I spoke to the office to have these items fixed, they scheduled someone to come out. They showed up with a specific work order in hand, but somehow didn't have the right tools or supplies to fix any of the issues. Very frustrating, as I had to schedule another day for another crew to come out. They also made three large holes in the outside of the roof overhang (this was a necessary part of the install), which they were going to come back and repair. We were given the follow-up work order, and told the office will call to schedule someone to come out and finish the repairs. Beware of this green follow-up work order. I'm pretty sure it goes right into the circular file. We received a few of these green sheets, and no one ever called us. I always had to call them. The fixes were barely acceptable, but we didn't want them to mess it up any worse, so we will live with the sub-par work, The holes in our overhang - surprise, we were never contacted by the office to schedule. We didn't follow up for the holes, though. After realizing their shoddy work, we decided to have our painter fix that area. read more

I bought an older block home a few years ago and have been upgrading just about everything...this year I turned my attention to the crappy windows in the house...some of them were the originals dating back 40 years.....I have talked to a few window people before and it's as bad as buying a mattress....lots of mumbo jumbo and confusion....My parents used AVW in Los Angeles when they remodeled their place...my Dad was happy with them in SoCal so I called the local AVW...Arlene one of the owners came out and gave me a bid....the bid made sense and was within my budget so I really didn't shop them against the competition...Arlene took the time to explain the difference in the windows they offer and helped to keep the costs down....I had a huge picture window on the front of the house which needed to be tempered due to its height relative to the ground....when she originally priced it the tempering was going to be $764 - Arlene suggested we do a split window...doing it this way we only had to temper the first 24 inches which meets code and the window looks great...that saved about $600..I really appreciated that .....so I sign the contract and this is where we had a few minor bumps in the road.....they explained the process.....a down payment then a critical measure...additional payment...buyer calls when windows are ordered...when they're in they schedule the install with final payment due....all that was fine but the communication during the early stages could have been better....at the end of the day I am very happy with the windows....they look amazing....totally changed the curb appeal of my house....looking forward to seeing the savings on my APS bill....the staff is friendly and courteous...the installer Brad did a great job and they did a good job on the demo and clean up....I would recommend them if you are looking to do a few windows or the entire house... read more

american vision windows. they don't care customer and I had a similar situation. installers left trash in my house and also the customer service girl knew nothing of what I asked. read more

finally, american vision has completed replacing all the windows that they previously had installed back in july. they just could not get it right. but finally the new windows are in and we are happy that it is finally over with. they made it right. would i go back through this company???NO. but i am sure they are happy about that!!! the installers this time were just perfect and did a fantastic job. this is how it should have been the first time but mishaps happen in businesses. well thanks american vision for making it right. YOU KEPT YOUR WORD. read more

I met with Jerry over a year ago to start the whole installation process. At the same time I also met with representatives from 3 other companies but was convinced that American Vision was the only way to go. Starting with Jerry, the salesman, the employees I have dealt with have gone out of their way to make my installation as painless and perfect as possible. I ordered windows in 3 different phases, and all installations have gone smoothly. I need to send a special thank you to Eric and Shawn who are the best installers one could ask for. They are a joy to have in your home, and they don't leave until they make sure the installation is perfect. Then, of course, there is Elias who has bent over backwards to make sure I have always gotten the best price possible. He is delightful to deal with and makes you feel as if he is your friend rather than someone trying to sell you windows. My windows not only meet my expectations, they go way beyond what I expected the final product to look like. They fit beautifully and open with ease. I actually spend time just staring at them and appreciating what a positive difference they have made. I cannot imagine ever using anyone else for windows or window coverings. American Vision is the best, and why would I want to settle for anything less? If anyone should like to contact me if they are still not sure who to go with, the office has my contact information, and I would be happy to share my experience. Keep up the good work! read more