Prompt, knowledgeable service. Ricardo was very respectful of the property and took time to explain what needs to be done. He cleaned our lines out better than anyone else. So far so good. read more

AWR has refused to cancel my service for two months. I sold my property and sent a cancellation notice 7 days before I sold the property in February. Now in April they still refuse to acknowledge my repeated attempts to cancel! I no longer own the house! I moved overseas and when I went to chat she said that she would pass on my information "for review" when I proved that I did not own the property. I have done so and STILL THEY DO NOT CANCEL THE SERVICE! I am glad I took screenshots of our chat, considering she also promised they would email it to me and never did. I am paying for service for a home I DO NOT OWN! read more

The other ratings are completely consistent with my experience. I called about a possible crack in my sewer line. AWR refused to even send someone for an inspection. I was told that because I didn't have a sewage backup, it was not covered. I was having sewer flies which suggests a crack in the sewer line. The customer service rep suggested that if there was a backup, it might have been covered but gave no details. It's obvious that AWR has no intentions of fixing anything. They are only in the business of collecting money. read more

They claim to offer emergency service, which is important with sewer line back-ups. The health hazards are obvious. We began a claim 6 days ago and cannot get them to respond to our claim as filed by the plumber they assigned to us. We have called 5 times to get information and their answering service keeps saying they will forward the information to the claims department and label it an emergency and then they will "call us back." No return calls. There is no access to the claims department-must be filtered through the answering service. We have worked with other warranty companies. It is never a simple process but this is, by far, the most unethical. One can live with a broken dishwasher for a period of time. A sewer line backing up into a basement is a health hazard and should be addressed immediately. read more

For starters I gave them 1 star because I couldn't score it any lower. The very few positive reviews they have are most likely from their friends or family. This is truly the biggest scam taking place in urban neighborhoods. Somehow they have partnerships with the local water suppliers in inner cities. They charge a monthly fee to cover water line and sewer line issues. If for some reason you have a problem, there is always a reason why your issue can't be covered. I've had issues at two of my rental units and they found a way not to cover either, after waiting over a week to get a response on my initial claims. I sent correspondence to the company president, as well as the VP of operations to help facilitate a resolution. No response whatsoever. DO NOT WASTE YOUR MONEY!!!!! Home insurance companies carry better coverage for less money. There is always a new scam to steal money from inner city residents. Don't do it!. Update. Don't believe the nonsense about them wanting your contact information so that they can help resolve the issue. I send a direct message to them with great hesitation. As I figured, they had another person call me to explain the exact same reason they couldn't pay the $1700 repair proposal. I have already called another plumbing company to make the repair for me. Again, check with your home insurance company so that you don't have to have continuous damage done while you wait for them to deny your claim. read more

I have been paying my coverage for over 6 years now, never put in a claim before as I only got it to cover my main line should it break. Well, last November my main line was backing up through my basement floor. I have been given a complete run around, hung up on, transferred, waited for days....we finally had a company fix it - we submitted a claim to American Water Resources, with video, with the origianl plumber saying the line would need to be fixed, don't use the plumbing ...we paid over $13,000 and AWR sent a reimbursement for $95. Called to dispute, I'm currently getting the run around, disconnected, transferred to the wrong departments etc. all over again. I was told to call back in 48 hours to see if they would reconsider the claim as the reason on getting less than 1% reimbursed was because the initial plumbing "opened the line"...nevermind that it says it was not fixed, that it would be backing up again and to use little to no water in the house. 48 hours later, I called again, I was told they were still reviewing it; more than 48 hours again after the same run around I was told the claim hadn't even been reopened and a supervisor is supposed to call me back. I contacted a lawyer just to see if this was a case for Bad Faith Insurance back in November - and now I'm going to pursue this because I felt like they were going to screw me over and they are. read more

THE WORST "INSURANCE" PROGRAM WITH HORRIBLE (too good a word) customer service (HA!) . & LIARS LIARS LIARS!!! It's been FOUR MONTHS, calling day after day for a resolution. They were supposed to have a supervisor call me back MANY TIMES!! l paid for a " protection plan" for years and the time I needed it, [Friday Sep 18] with SEWAGE BACKING UP INTO MY BASEMENT, I was on hold for almost 90 minutes and then was told that someone would come that day by 11 am, then at noon I called back & after being on hold for 45 minutes, was told a repairman would arrive by 2:00. at 3:00 I called back and was told it can't happen until the NEXT DAY! I finally asked them what to do as I can;t have literal crap piling up in my home and was told if I hire somebody I would get reimbursed .. I emailed a copy of my paid invoice for $238 on Monday. Sep 21.. NO REPLY .. I started calling weekly, then daily. In mid-December, I was told that it was approved but I need to sign a "settlement agreement" first... I never got it although they CLAIMED it was mailed twice!! Finally on DEC 15 I received an email (this was only after I called EVERY DAY, spent hours on the phone) with an agreement and was told NOT TO DATE IT (why not?), and sign to get my money. When I reviewed it they offered me $175.. I called to complain and was told (after 7 days of hearing b.s.) that since I generally would pay a $50 deductible anyway, it come off the amount. (In my math that's still more than 175). BUT - WHY SHOULD I PAY A "DEDUCTIBLE" IF THEY DID NOTHING?!?.. I was promised calls back from people such as Cortez Hamilton, NEVER GOT THEM!!! Every time I called a supervisor is unavailable but will call me back... I'm waiting,,,, AVOID THIS THEIVING COMPANY AT ALL COSTS!!! (Can i give NEGATIVE STARS???) read more

TERRIBLE!!! AVOID AT ALL COSTS. 0 STARS! This company is literally the absolute WORST. Just a bunch of lying CROOKS. If you're debating using them for insurance - DON'T. If you currently pay for their insurance - CANCEL IMMEDIATELY. They are the most unprofessional and untrustworthy company I have ever dealt with. Incompetent doesn't even come close to describe the minimal efforts they have put forth in my case. Otherwise I have been overlooked and ignored. Want to speak to a supervisor/manager?? Forget it. It will NEVER happen. On Wednesday we started to have a sewer back-up that started with our downstairs toilet and laundry tub bubbling. Having had a previous history of a back-up into our basement (years ago prior to having this insurance) I was very proactive in contacting AWR to get this situation addressed before it became a much bigger issue (like in the past). I filed a claim Wednesday afternoon and was told I would get a call back that day. Right before 5pm I called in and was told, no, I would not get a call that day but rather within 24h from the local contractor. Thursday morning I was able to obtain the contractor's name/number from AWR so I could be proactive in contacting them first thing to get the ball rolling. I called the numbers they provided me - the first was disconnected and the other sounded more like a personal number. The man who answered wasn't even the "plumber". It didn't even sound like a legitimate company. He then informed me that he doesn't service my area. AWR had ONE job - to find me a contractor to service my sewer and they FAILED immensely. Now we're already behind at least 18-20h since I initially filed my claim because they assigned my claim to someone who doesn't cover my area. I called AWR back around 9:30am Thursday morning and was then told there was no one available in-network and they'd have to find someone else local to contract with. I asked to speak to a supervisor at this time, and they said one was not available but would be informed to call me. I did not hear back from them until after 2pm that day. They were able to get another contractor. I again asked to speak to a supervisor and was told one was unavailable and one would call me. I confirmed with new contractor and was told that they'd be out at some point on Friday and I would learn Friday morning what specific time range. Friday morning comes and they tell me they can't come until Monday. In order to get more prompt service, I was told I needed to contact AWR to find someone sooner. I called AWR again and informed them of the situation and that our sewer was still not working and that we are a family of 6 in a house where we cannot use our facilities. Again I was told there was no one available in network and they'd need to find someone else. I asked for a 3rd time to speak to a manager/supervisor and was told no one was available and I would get a call back. The ENTIRE day went by and I heard nothing from anyone. Any attempts to call them just resulted in their automated system saying that someone would be with me shortly. I finally was able to get through after 5pm on Friday. At that point I was told that job was cancelled. I told them it wasn't cancelled, but that a Monday appointment for a sewer back up on a claim that was filed Wednesday was unacceptable and too long. I was again informed that my claim would be escalated. I requested for the 4th time to speak to a supervisor/manager and SHOCKER - NO ONE WAS AVAILABLE!! Again I was told I would be called. She also informed me that I was not put on the supervisor log of escalated claims so that I could be called (if such a log even exists. I don't know why I wasn't put on there after they first dropped the ball by contracting with someone who doesn't service my area - even though I was told at that time my claim was being escalated). I specifically asked if this is a call that would end up not happening until Monday. I was told no. That it was Friday and Monday was 3 days away. She informed me that I would get a callback Friday night or Saturday. Well, low and behold, it is now Monday at 12p. I received absolutely NO calls from AWR over the weekend. No-one to reach out and confirm a contractor. No supervisor. NOTHING. So here I am again on the phone being fed the same script. Currently on hold for over 30min waiting for a "supervisor". Meanwhile I contacted and hired someone on my own who was able to come out and jet my sewer pipe on Saturday. What choice did I have? None. NO CHOICE. I don't know how this particular issue will turn out, but all I know is once we figure this out I am cancelling my plan immediately. I will also troll whatever media posts I can until I get some response from this company because the standard calling in and/or requesting to speak to a supervisor/manager FIVE times is still not sufficient!! read more

I purchased this insurance, and when I had a claim and called them, they said I had cancelled my insurance. I had not. They looked further and said that they had actually cancelled my insurance because, they said, I sold my home and moved! (I've lived in the same place for 28 years.) Turns out they cancelled our insurance because they discovered that the name on the insurance did not match the name on the water bill. The water bill has always said "owner new" and I have always paid it. They didn't contact us--just cut us off. They were supposed to review the situation to see about reinstating me, but nobody ever got back to me. I called approximately 8 times over the course of a few weeks. Every time someone was going to get back to me. Eventually I gave up. read more

I wish that it was possible to rate this company with 0 stars!!!There services are useless! I will not be referring anyone to use American Water Resources . Although they know that my water line is in need of repair, they stated that they will not consider repair until I have total damage. read more

hi everyone i am a homeowner who had this service for a long-time . do not i mean do not add this service to your water bill its a money grab and a complete joke! the company that was sent to do work in my home disgusting customer service absolutely horrible. i live in new york ! if they tell you they are sending "liberty &water sewer llc run!! dont even bother opening your door! from one homeowner to another add homeserve to your interior and exterior sewer lines ! dont use this company at all complete waste of money and when i called they said we want to keep you as a customer . a joke ! why pay for a service that doesnt provide any service . read more

Very disappointed with American Water Resources. AWR refused to cover repairs to a sewer line that should have been covered. Not to mention the absolutely terrible customer service. Apparently, they just want to collect the annual enrollment fees knowing that they intend to deny all claims. I think the managers, supervisors and operators are trained to say "sorry that is not covered" before they send an expert out to assess the problem. What a waste of money. AWR appears to be a serious scam. I won't be suckered by this company again next year. read more

Horrible. This company is a joke! I have basically been paying them for nothing. I called to file a claim on a pipe that disconnected in my "crawlspace" (a room that a full grown man can stand straight up in that houses my water heater and furnace). The guy that took the claim said it was covered, that I had to pay them my $50 deductible, and that they would send Bailey Sewer and Water to do the repair. Well, Bailey Sewer and Water came out today. They did not even look at the issue. They said the pipe is not covered and that they do not do crawlspaces. Had he bothered to look he would of saw that it is an actual room down there. I have been on the phone arguing with American Water Resources for about an hour now. The man I have been talking to has admitted it was their mistake​​ and has finally agreed to refund my deductible. It is suppose to be returned to my debit card within two weeks. It's funny that it only took minutes for them to take it from the card. I also guess Bailey Sewer and Water made $50 to walk from my driveway to my backyard. Great business that is.​​ read more

I, unfortunately have fallen for this HORRIBLE company, their terrible customer service, their RUDE representatives and sneaky billing strategies. I live in Yonkers, New York in Westchester County. Everyone knows it is the most corrupt city in this county. Probably in the STATE. I've learned this over the six annoying years of owning my home in this now DUMP. A $650,000.00 home now probably worth nothing. I finally decided put it on the market and leave this state. Of course, thanks to the politicians that have ruined New York. So, what is all this rambling I am doing here and this county in relation to AWR ? This county made a deal with this OUTSIDE (New Jersey) company li and a very big percentage of home owners here have experienced or are currently experiencing similar and even worse issues with this lousy company. I attended a few city council meetings and this company and concerns have been bought up in conversation many times. Home owners complained about the customer service and the billing issues numerously. The people on the council including the city's mayor and the county executive know exactly what this company has been getting away with, but haven't done anything. Tells me that they have a particular interest in funds instead of the interest of their constituents. How typical... As for my personal experiences... I have been receiving "pay due" notices since day one of 2016. I pay the FULL AMOUNT every year and they send me notices all the time that become confusing and annoying. After spending nearly week to make some time of contact with their representatives. I finally got someone on the line to only experience some rude and nasty person that was having a bad. This person was condescending, and tried to patronize me (the customer) with her nonsense instead of being helpful. I had to put this lady in her place and then asked to speak to a supervisor. Can you believe she hung up on me??? I called back a few times and gave up after three attempts. This company has been also billing monthly after I paid the entire year without my consent. This week I tried to speak to someone about this (like the last five years) and of course NO REPLY. Best advance I could give on the thread is to NOT have ANYONE talk you into "needing" this company or their services, because their are NO services. Go elsewhere... As for me, I am currently going to have these morons reimburse me and I will find either another company or just do the work myself. All this aggravation is not worth it all. If I could give this company a ZERO... I would. I think a third-world country company does a better job then AWR. Sincerely, Juan Vega P.S. NO FEAR IN MY HEART. YOU SUCK! read more

It took me a very long time to get connected with a representative. I have been a customer for over 5 years, hardly ever have used the service. I was charged an inordinate amount of money from one of your plumbers who said I did not have a covered item to be repaired. Your company promised me a $50 refund , you never gave it to me. I am seriously considering ending my relationship with your company. I am not pleased at all. Joyce Stevens read more

If I could leave ZERO stars, I would. I have been waiting 3 months for a service I requested. When I initially signed up, I was told if I had any pipe issues, they'd come out and fix the situation ( I opted to cover all pipes in my home.) No one ever mentioned that I would be waiting on a contractor. Fine. But I waited and waited and waited. I called them every single week, only to be told 'that someone would be getting back to me tomorrow.' No one has ever reached out to me. I have a bathroom sink that hasn't worked FOR THREE MONTHS. I made a complaint to the Better Business Bureau, and sure enough I got an angry-sounding voicemail from 'the President', saying she knows I made the complaint, and asking me to call her back. That was last week. We have played phone tag, I have tried calling her 10+ times to no avail. I'm so frustrated. This is NOT what was sold to me when I signed up. Do not get this insurance from AWR. Not unless you want to waste significant time tracking them down to do what they said they would do. read more

Do not use this company! They are a scam and a rip off. They will make any excuse not to cover a claim and then have the nerve to tell you they are cancelling your policy. read more

I had a slow drain and possible sewer line clog.  A ticket was put in and I paid my $50.  A young man arrived and didn't even identify himself.  He asked "where is it clogged?"  I told him that it wasn't clogged and he told me there was nothing I could do for a slow drain unless there was an active backup.  His assistant, who waited outside for 30 minutes, came in and trudged sewage from his shoes down my steps and over my rug to check it out himself.  He basically told me that there was nothing they could do and that if I did have a backup, for sure my rugs would be ruined by their line clearing snake!  I called AWR regarding a refund and no one calls me back.  The company posts only their customer service number online and will not escalate anything.  Do NOT DEAL WITH THIS COMPANY.  DO NOT LET THEIR REPRESENTATIVES FROM ROOT 24 ANYWHERE NEAR YOUR HOUSE!  I am upset that American Water would recommend this disrespectful and fake service! read more

If you or your landlord uses this company beware that they will try to go against any claim. Make sure you keep track of every call and transaction because they will lie and force you to pay for days you called to turn off the water. I am so annoyed with this company they gave me a number that my landlord could call to pay his portion only to not let him and make me pay all of it despite telling me they offer landlord transfer program?! They at first claimed I never called and when I gave them my phone record they turned around and claimed that I only called for account inquiries when it was the number for turning on and off the water! read more

read all of the reviews..we ALL can't be wrong! ..and then they post a reply to your review to contact service! what a joke! ..there lies just ONE of the initial problems...they either put you on hold for hours, transfer you to other departments, or make promises to call back which never happen! read more

I would never recommend this company. Every time You need them is always a story to send a contractor specially when you already have the emergency. read more

I am canceling my "American water resources insurance"and would like my $50.00 back for a job not done. I have never dealt with a more incompetent group of people. Primary water and sewer (their contractor) are horrible, they make a mess and don't clean it up.They also did not fix my drain problem. I have been a customer of your service plans at 2 locations . I have also been a customer of the services for more that 10 years! what am i paying for, if i cant get anyone one the phone and when someone finally comes out they don't repair anything! Your 2 tier system is relatively new. when i started out you only had one level of service. it is unfair and not good business practice to bait and switch. I will tell everyone i know who has your service or is thinking about it, that it is not worth it. There is no convenience and only aggravation will come of it. Its a shame that American water resources has so disintegrated its services. read more

Please do not go with this insurance company, they will NOT provide the services promised and will give you a poor excuse not to do it. I was called by this company and told that I became a member on September 3, 2022 meanwhile my problem happened on October 16, 2022. The person that called me determined that the problem with my broken sewer pipe was there long before my claim and that they will not give me service. I could not believe what I was hearing from this person. Not only did they deceived me by telling me that they will fix the issue but then accused me of trying to defraud them. I have already advised my neighbors and Yonkers City hall of this fraudulent company. Please take the time to read the BBB complaints as they are all very similar. Research on them because they have so many lawsuits pending and this is definitely a RED Flag. I am planning to file a law suit and will keep everyone posted. read more

This company has TERRIBLE customer service. We have a contract with American Water Resources, had a septic problem that happened 5 days ago, have been trying to get something done since then. We call the service line every day, get a recording telling us to hold and someone will take the call and we WAIT FOREVER. No one ever picks up. I searched the internet for additional numbers to try to reach them, and was able to finally leave my number for someone to call back. When that person called me and I relayed the problem, the information was put into their system but I was told a claim number could not be generated, that there was some error. I was assured that I would get a call back within 2 hours with a claim number and that a service company would be able to set up an appointment then to come out to make repairs. Did I get a call back? Of course NOT. So I called the company again, surprisingly got a real person to answer, but was told we would have to start all over. I was put on hold and forced to wait some more. As I write this, I am still on hold... supposedly a supervisor is going to come on the line to help. This is not rocket science - it is taking info and recording it and setting up an appointment to get repair service! So far, I would give American Water Resources ZERO STARS! I will be more than happy to change that if we ever get any actual repair service... Now the person has come back on the line to tell me they have no service providers in our area!!!! So why do they charge for a contract with them if they cannot provide any service???? read more

This is a very unscrupulous company. I recently had to call for service on my main sewage since I have an insurance policy with them. The sent a local contractor to help me clear the blockage. Then then called me back immediately telling me that they are cancelling my policy effective immediately. They see that I may have a problem in the future and they don't want to pay for the repairs as per insurance policy. They said they will only insure me if I don't have any future problems. But why should I get a policy with them if it's not for emergency use. My suggestion to anyone thinking about using this company, please don't. You will be severely disappointed since they are extremely unethical and only want to take you money. read more

I can only confirm what everyone else has been saying: this is a mafiose grifters' outfit, which probably laces someone's pockets at City Hall. We got a 3-day order from DEP for a suspected leak and, after a day and a half on the phone, finally got AWR to send their contractors. After they drilled up the street and dug down to our line, they established that, quite conveniently, the problem was not the line but the tap or valve connecting it to the water main, which had been removed from protected repairs during the COVID pandemic (without us ever receiving a notice from AWR about this). So they said they wouldn't repair it and told us to call a private contractor, closed and paved up the hole and drove off. Obviously, when I tried to contact AWR they either cut me off or promised to call back, which they never did. If you need water and service insurance, shop somewhere else! read more

I was told by the city that I had a leak in the main water supply line running through my front yard. I spent hours over several days trying to connect with AWR to see if they would handle it. After about 3 days they said they did not have anyone in my area that could inspect and fix my problem. But they assured me that if I hired my own person to deal with the issue that they would reimburse me as soon as I submitted proof of payment. Well, a month after submitting my receipt I was told, "We have carefully reviewed your request for repayment of the out-of-pocket expenses you incurred when you hired your own contractor to perform plumbing repairs at your property. We regret to inform you that we are unable to honor your request for payment." Certainly not AT ALL in line with what I was told at the beginning of this fiasco. Dealing with American Water Resources has been a disaster from the beginning. I basically threw away the (approx) $500 I paid them for an annual membership - $500 which could have gone towards fixing the problem myself. Save yourself from being scammed and avoid AWR. read more

I would give them zero stars if I could. This is the worst customer service I've ever dealt with. I have a water line service plan with them since last year. In mid- April, I called them and opened a claim to have them send a contractor out to check a leak that the water company said is in my front yard. Am Water Resources sent out a contractor, Ultimate Drain, to come check out the leak. Two guys came, checked it out, said it doesn't look like a big issue, and said they will call with the quote. The next day, they called and said it would cost over $10k to fix the issue and it would not be covered by my service plan. I called American Water Resources and asked if they can send another contractor to get a second opinion On April 27th. Since then till now, I've been calling every few days, with no update. I asked them to send me the estimate from Ultimate, two separate times, I have still not received it. I asked to speak to a supervisor. They said they put in the request and someone will call me in 24 hours. No one called me. After following up for 3 weeks with no response or update, I got an independent contractor to come check out the leak. Their quote was a third of what the first company said. I sent that estimate to American Water Resources and asked if I can get approval to use this contractor. It's been over 5 days and I got no response from them. I called two separate times today to follow up. Both times they were unable to help me. I am worried the water company is going to shut my water down if I don't get the leak fixed. The service plans I took with American Water Resources are a total scam. Do not sign up with their plans - they will give you the run around like this without solving the issue. Waste of time calling them every few days to follow up, and waste of money! read more

do not use this company. i got water and sewer protection and they did not cover me. do your self a favor get servpro they are the best.

We have been without heat/hot water in our home since 1/30. Primary Water & Sewer were dispatched on 1/31 to resolve the issue but to no avail. Stephen refused to open up the wall in order to gain access to the bathroom plumbing to identify the source of the leak but instead falsified a report stating that the issue was due to my diverter. As such, my son and I have no heat and hot water in the home further posing additional risks to my pipes, boiler and plumbing. I have been calling American Water Resources to get another vendor out to the home but due to the storm, there is no one available. This has been a NIGHTMARE! I am very disappointed in the level of customer service provided and your ineffectiveness to provide adequate contractors willing to rectify the situation. I have phoned several times requesting to speak with a supervisor and no one has bothered to return my call or provide an alternative solution. This is by far the WORST customer service I have ever received and I am will be cancelling all subscriptions and reporting this company to the Better Business Bureau. read more

they keep their word.and they are honest and dependable.they are an excellent company.

I have a sink hole on my front lawn. I had Philadelphia Water Department come out and do a dye test, and we failed, crack in sewer and main line. We contacted our insurer, AWR, and they sent a crew out to dig up lawn and repair cracks. However, plumber they sent decided to camera drains and determined there was no leak??? We pay for insurance to get issues fixed, which is not what plumber did. He determined there was no issue, and packed up heavy equipment, and left , leaving us no paperwork in reference to his findings or video of his findings!!! The water department has given us shut off notices if issue not fixed. I called AWR and was told there is nothing they can do, because plumber found no issue?? What about sink hole and failed dye test??? . Not to mention, city's paperwork, which was sent to AWR, has noted if they show up and either find discrepancies or don't dig, they need to call city before leaving property, that didn't happen. Why are we paying for their insurance if they ignore their responsibilities to address and resolve problem??????? read more

Got insured through the Philadelphia Water Department. Had an old lead water line leak, they came out and immediately replaced water line with NEW 3/4" coper. Would recommend to any Landlords or home owners read more

This is the worst company out there in the whole world and that is saying a lot. They must pick up people from the street for their customer service because they can barely speak English and are unprofessional on the phone. They just charge you the monthly price and never show up for any of your claims or deny your claims for some bs reason... what a scam honestly. You're just ripping up your money and throwing it away by signing up with this company. This is my first review ever in my 26 years of breathing in the crisp air this planet has to offer us. I would give them 0 stars but that is not an option. Also I'm currently working and took time out of my day to write this. I would let my house flood before I filed a claim with these scam artists. This is a bigger scam than Fyre Festival was. They should be out of business. My goal for the next 4 years is to make sure the world knows how much of a scam this is. I will not rest until this is accomplished. read more

Are they crooks? I don't know. All I know is that they charged me twice ($180 X 2) for coverage. I called them and they said they would remove the second charge. They didn't. Luckily I used Visa and after initiating a case with Visa the charge was finally removed. Is that the kind of company you want to do business with? read more

American Water Resources are Liars and Fake Insurance. A couple years ago I received a letter in the mail from The City of Philadelphia. The city recommended insurance for your water and sewer line through American Water Resources. I signed up. A couple months back my drain in back of my house backed up. I called AWR. They sent 3DM Plumbing to my house. The tech ran the snake through the drain and at the end of the process, declared the clog cleared. A couple weeks later, in another rain storm, the back drain backed up again. So I called AWR and they sent 3DM plumbing again. The tech again ran the snake. Then he ran my hose in the drain for 15 minutes and the water started to back up. This was on 12/01/2020. The tech, Timothy, recommended on my receipt that a video inspection on the drainage pipe was necessary to determine what course of action would be next. Timothy said I would have to call AWR to make an appointment for the video inspection. I called AWR on 12/02/2020 to make the appointment. The rep put me on hold while she contacted 3DM Plumbing to make the appointment. The rep came back on the line and said to me, 3DM Plumbing will be out to your house to do the video on 12/02/2020. This day comes and goes, 3DM Plumbing is a no show no call. So I call AWR on Friday in the morning on 12/04/2020 asking why 3DM Plumbing was a no show the day before. She puts me on hold while she contacts 3DM Plumbing. She comes back on the line and says to me 3DM Plumbing will be out to your house between 12 noon and 4 PM today or in the morning on Monday 12/07/2020. Guess what happened? 3DM Plumbing was a no show no call on both days. I call AWR on 12/08/2020 in the morning asking why 3DM Plumbing continues to blow me off. Once again, the rep puts me on hold while he contacts 3Dm Plumbing. Comes back on the line and tells me 3DM Plumbing will out to my house today Tuesday (12/08/2020) between 12 PM and 4 PM. Guess what happened? 3DM Plumbing was once again, a no show no call. So I call AWR on Wednesday 12/09/2020 demanding to speak to a supervisor. The Philadelphia rep gives me a phone number for their office in Chicago. I speak to a person named Ralph. Explain to him the entire situation and that I'm really running out of patience. He puts me on hold so he can speak to his supervisor. He comes back on the line telling me that his supervisor has authorized an AWR employee from the Philadelphia office named Tyrone to come to my house on Thursday 12/10/2020 to evaluate the situation. Guess what happened? Tyrone was also a no show no call. American Water Resources are the biggest LIARS and SCAMMERS out there. They take your money, then when you have claim, they do the absolute minimum then LIE to you about the follow up appointments. I am also going to contact my Philadelphia City Councilman's Office with the details of this scam. I am going to strongly recommend to him that The City of Philadelphia stop sending out mailings urging people to sign up with American Water Resources because they are liars and scammers. What good is this insurance when AWR LIES to you about the follow up appointments thus not delivering on their "insurance." I am also going to go on my neighborhood Philadelphia Facebook page with my experience and recommend to my neighbors to beware of this company and recommend they do NOT sign up with American Water Resources. After that, I'm going to post my experience with American Water Resources on my twitter account for which I have thousands of followers. American Water Resources are LIARS and SCAMMERS. read more

This "insurance" company is sponsored by the city of New York, which should be ashamed. You may not even realize that you are paying their premiums on on your city water bill. I have been paying this premiums for sewage main protection to American Water Resources for years, yet when I called about a problem they denied the claim over the phone on preposterous grounds. When I called with a subsequent problem they sent a sub-contracted plumber (from Liberty Water Main) who had no interest--or, apparently, skill--in plumbing, made absurd claims (that my sewer main wasn't hooked up to the city main, for instance--totally false) designed clearly to set up a denial of claim--that was obviously the only reason the plumber was dispatched. The plumber then topped it off by leaving our house with sewage running from the pipes. When we went down to the basement a little later, our dry basement was flooded (12/9/2019) and we have videos to prove it. Two direct but polite emails to American Water Resources--which has now left me with human feces smeared on my basement floor--have as of yet received no response. I called to see if somehow my emails had gone astray--they had not, I was simply told by a minion that "the supervisors" had denied my claim and she didn't know anything else about it. These people are shameful--made worse by the fact that their services are sponsored by New York City. read more