As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

This real estate company managed the apartment I rented for 6 years. I moved out leaving the unit…read morein better condition than I found it, having freshly painted it myself every two years, and I barely bothered them for anything during my entire time residing in the unit. When I decided to move out, I emailed asking what I needed to do in order to leave, and they said I must give 30 days notice. (I was several years beyond my one-year lease and was living month-to-month.) After finding a new apartment a few weeks later, I emailed to give my notice and was informed I had to give 30 days from the first of the month -- new information I hadn't received despite specifically asking them previously. I requested they let me leave in 30 days anyway because I had been a tenant so long, was month-to-month, and they had given me incorrect information, but they refused and, not only that, began advertising the unit for availability far beyond my requested move-out date -- essentially forcing me to pay rent beyond my desired date. I instead listed the unit for immediate availability and hand-served them several viable tenants in one day. Even though I did their job for them, they tried to go around me, offered the unit to tenants who had already applied for my desired move-out date, and gave them a lease for one month later, then tried to make me pay to return the unit to "move-in ready" despite the prospective tenants agreeing to take the unit immediately and as-is (which I had in writing and signed by them at the open house). This situation could have been simple, quick, and pleasant, and instead they did everything in their power to attempt to keep my deposit and force me to pay rent I didn't have to pay. It wasn't until I threatened legal action that they returned my deposit in full. Frank Emmet does not value their good tenants, and some of their office staff seem to care very little about people -- namely Sonya and Clara. I'm not sure how difficult working in an office and preparing leases can be, but they are quite comfortable sitting at a desk not being bothered. I have been a renter for 17 years and lived all over the world, and this is by far the worst move-out experience of my rental career. In fact, this experience was so upsetting and stressful that I instead decided to buy my own home. Surprise: I didn't use Frank Emmet Realty. I am giving this company 3 stars only because their maintenance staff was excellent the few times I needed them, and they ultimately returned my deposit in full.

Why one star? Because I can't go lower...This company is terrible. The apartments are not…read moremaintained, they are unresponsive. There was a major leak in the building, our kitchen ceiling fell in and their response was slow and incomplete. The water damage travelled into the living room and after multiple visits to clean up, they neglected to finish the work. After several calls and two missed appointments, the living room ceiling was repaired. Do Not Rent From This Company.

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

I am a tenant and really appreciate the attentiveness NLR always shows when I raise a concern. I…read morealso appreciate the fact that the service people they send to make repairs and highly experienced and reliable, plus they tend to be local small business people. A recent example: my AC went out on a Saturday during the brutal heat wave (110 heat index). Fiona at NLR kept in contact with me all day and was able to have a repair person at my house that evening. He diagnosed and fixed the problem within 30 minutes. I was so relieved and am very grateful for her support.

I have been a resident at 322 Baldwin for 5 years and have never had an issue that was not…read moreaddressed professionally and with a quick turnaround. It really feels like home.

Insufferable management. Old apartments which need renovated. Major water leak took over a week to…read moreeven find the root cause and while the apartment is uninhabitable they refuse to help at all or give any empathy other than fake corporate language and finding out the least they can do and get away with. I have paid a "non compliance fee" when their policyvalidator considers a new start date as a lapse in coverage even though never one day did I not have renters insurance.

If you like living in a slumlord property where your requests for service are ignored, you…read moreconstantly live in a poorly managed property where no one really cares, come to Linwood Apartments.

DO NOT RENT FROM THIS COMPANY!!! Greenwood Manor, with the…read moreProperty Manager of LeTisha G. is GARBAGE!!! She is very unprofessional, can't conduct business properly. The building is infested with rodents, and when I tried to contact the PM, they continue to give me the run around. They have never fixed any of the issues that were listed on my initial inspection sheet, they only put bandaids on the concerns. Maintenance is very poor. It's horrible to spend this amount of money monthly and have to live in conditions like this. Do not trust them!!! Run, don't consider this place, it's a ROACH HAVEN!!! We have even tried to contact the higher company to try to get out of our lease because of the health concerns of the rodents and other issues around the apartment, they just stop answering your phone calls and continue to collect your rent. WORST PLACE TO LIVE IN THE WORLD!!! COULD PROBABLY BE BETTER IF THEY HAD PROPERTY MANAGERS THAT WERE CONCERNED ABOUT THE PROPERTY AND LESS CONCERNED ABOUT COLLECTING A CHECK!!!

EASE manages my condo in DC and does an amazing job. Very communicative and they rarely have any…read moredowntime between tenants. Couldn't be happier with their services.

They are straight rude and money scammers. The terrible communication and responses were…read moreunprofessional. I hoping to get a refund of my application fee. As you see Matt stated I was refunded but I did not receive a refund. Also, I was told the owner moved forward with an applicant but you'll are still taking people's money.

I've never come across a more incompetent company. Thankfully I'm not dealing with them regarding…read moremy home (dear Lord thank you); my coop association contracts out the parking space fees to them. They never sent me a bill, then I have to deal with my Coop Association (River Place) harassing me for a 'late payment'. OK well I've never received a bill! Can I call someone? I get Zalco Realty's number but of course their phone system is set up so that you can't speak to anyone - they're hiding from all the angry customers. Somehow I got the name of the woman there that I need to speak to (bear in mind the whole time all I'm trying to do is give them money!! I just want to pay my damn bill!). I sent her an email, and after a couple days she responds with a mostly incoherent email telling me to talk to her colleague who's CC'd on the email (she isn't in fact), and then they don't respond to my previous three emails simply asking for an invoice so that I can pay my bill. At this point it's clear that Zalco Realty are an incompetent unprofessional bunch, but I'm going to talk to my Coop Association so that hopefully they choose a better business to work with when Zalco's contract is up for renewal.

Not that they care that they have an awful rating but they SUCK…read more They cashed my check for HOA on Nov 15 (it was delivered on Nov 1) and then had the gall to CHARGE ME the HOA assessment PLUS LATE FEES at the end of the month. Ridiculous. They have bad service - if they have service as all. Our maintenance people clearly hate their jobs and only some of them are good at them. All I can say is investigate your HOA association before buying a place and avoid buying any place with Zalco. They raised my HOA - even though NOTHING has improved, in fact things are worse - every year.

May have been a competent company at one point, but certainly no longer. In the 18 months we…read moreworked with Ed, his company mismanaged the lead inspection process (costing us thousands), mistakenly charged us for maintenance and repair that was the tenant's responsibility, failed to coordinate with our HVAC company on maintenance and payment, failed to remit monthly payment for the correct amount due, and failed to coordinate and communicate with me regarding the renewal process for the tenants. I would avoid.

I've been using Edward as a property manager since July 2020 (i've used 4 different firms over the…read morepast 15 years). I found him after interviewing about 9 firms, and then went with him after speaking with 5 of his references that he provided. He was very transparent when I first connected him and he would quickly answer questions about his management style, company and staffing profile. Perhaps the worst part about Edward is that its hard to find anything negative about him (LOL). He's just the most even keeled person I've ever dealt with... He deals with everything in a calm, paced manner. He's definitely not pushy, and treats everyone with respect, and has the gray matter to anticipate and work through problems before embers turn into flames (and we've had many embers thrown at us over the years, so he's battle tested at this stage in my eyes). One example: a few years back, the unit he was managing for us had a heating issue. The parts were on back order (early pandemic related shortage), and without asking, he went through multiple hoops to try to procure the parts needed, and then checked the weather report and because of an upcoming temperature drop he went ahead and provided backup heating device to the tenant to head-off a potential heating emergency before it happens. Lets roll the clock forward: While your mileage may vary, for me, I have had several documented occasions when I sent him an email near midnight and he responds within 3 or 4 minutes afterwards. I think one time I sent him an email way later than that which was meant for the next day, and he immediately responded. IIRC, I scolded him slightly for not prioritizing sleep over a low priority email from me LOL... but that's just how he's wired. His demeanor also extends to how he hires his staff. Again, the people he's brought on seem very even keeled and are active listeners. Also, it appears he's scaling his company in a methodical fashion. When I first spoke to him 5 years ago, I think he had about 200 properties they were managing. I know he's grown beyond this, but I haven't felt any difference in the orchestration of the work. This was a huge problem for me with a previous firm where as they grew, the wheels came off. Also, with his being a registered agent in Maryland, I'm already set on using him if we hit the market for anything. He's also served as an honest sounding board a few times we considered moving on something.

Aurelia, Thank you so much l for giving me the estimate on…read moremy rental property. You were so pleasant and kept me up to date with the entire process and provided detailed information. Aurelia is very professional and I highly recommend her for your real estate and rental property needs!

Aurelia is a true professional and takes care to listen to my needs and concerns about my property…read more I would recommend her to anyone that is considering to rent out their property that doesn't want or know how to deal with the headaches that come with it