Cold called me a few months ago. Explained I don't have a chimney and am not interested in their services and to please remove me from their list. I've since received 5-10 more calls from them, and most times the sales person is incredibly polite. But today... a woman called me and just jumped directly into her push. When I asked who she was calling for she rudely said "the home owner". Eventually giving me a name. I began explaining again that we don't have a chimney and before I could say take me off your list she rudely said "WELL CLEARLY YOU'RE NOT INTERESTED" and hung up on me. Rude, pushy and a terrible way to earn customers. This company is a complete scam and I would caution anyone from doing business with them. read more

Going to throw my hat in the ring here with a 5 star review. I received a cold call for chimney sweeping. Out of character for myself I accepted the offer (2x chimneys for $130 total). The service was actually really, really good. No complaints whatsoever. Friendly staff, took their time, even cleaned out my third decommissioned chimney for free! read more

Had a puff back and I called for service and they came immediately and resolved the problem.

Not too good with them. Hired them to do my big old beach house in Greenwich and they got soot all over my Persian rug. Wearing dirty shoes. Later I called another sweep and he said they overcharged me and my 2 biggest chimneys did not even need a cleaning. Imagine that? They told something was wrong when it was right. I would not use them again for my house. read more

Scammers Cold calls for chimney cleaning goes to your house and sold an elderly man whom I know personally a chimney liner when one was already installed by a previous contractor attempted to take a 86 year old man for 1800$ read more

Cold-call solicitors, predators of the elderly who don't know or can't confirm any of the "work" they claim to want to perform. Avoid.

Avoid at all costs. They come in to your house and explain things that need to be done to your chimney which may be untrue. We got a 2nd opinion and found out majority of the work being done was not needed. Do not pay them a deposit as you will lose it due to the multiple addresses they state they operate in... DO NOT EXIST. You can't mail in a refund request (which is archiac), if you can't mail it to a legitimate address. Unfortunately, they also call you from different numbers. Fraudulent company that scams unsuspecting people. STAY AWAY. read more

Called for an estimate for chimney work . Set date with office they were great on the appointment time . Very professional neat and clean went over estimate in Detail. Hired them very pleased with the work. I recommend this team to anyone looking for chimney work read more

Unrelenting robocallers! When you call to complain and ask why they have called you a hundred times, they are annoyed by your call and ultimately hang up on you! THEY are annoyed! When they make their unrelenting robocalls, they don't even honestly display the name of their business. In an attempt to shield their cold robocall pitch, the call is simply displayed as "Old Greenwich, CT." This tells me all I need to know about this business. read more

This company is honest, fair and professional. I had my chimney cleaned and capped by this company and they did a phenomenal job from start to finish. I had another company (not this one) told me that I had to pay extra and provide scaffolding for the capping job. But this company did the same job without mentioning anything about the scaffolding; they were able to do the job without it. Also, they looked at the white trimming of the house and suggested that white coated cap would look much better. I could tell this company really cares about customer service and made sure that the job is done beautifully. The whole process was prompt, easy and no fuss! I highly recommend this company for chimney/masonry work. read more

Rude! I received a call offering a sale price for a chimney cleaning. While the representative was on the phone, I asked my husband. As soon as I said, "No, than....", she hung up. No "thank you for your time". No "good-bye" just click. read more

cold called from this place. after politely saying twice no thank you, he persisted after which i said "i gotta go". then he laughed as if to mock me. how does this make an individual feel? thanks but no thanks - not only are they unwelcoming cold callers but are rude in the process. read more

I spoke to guy named John on the phone, he was very rude right off the bat but i get everyone can have a bad day...whatever, against my better judgement i still scheduled an appointment for them to come and look at my chimney. Crew shows up an hour late (of course) and proceeds to have an attitude when questioned about it. Long story short, these idiots damaged my gutter with their ladder and try to rip me off with a absurd estimate price. Thank the lord I contacted another company to get a second opinion. I wound up saving a few hundred dollars, and their still dodging my calls about my busted gutter. Don't waste your time with these clowns. TL;DR: Rude assholes show up late, break my gutter, and try to rip you off...stay away!!! read more

I have been trying to for since February 2020 to get someone to come and inspect my chimney that has a lifetime warranty for the work done. I get that covid happened and I have not even tried to have someone come during the months of March 2020 to January 2021. HOWEVER, I have been trying since then. No one answers, no one returns the dozens and dozens of calls I have made. EVERY SINGLE line whether scheduling, customer service, maintenance, etc goes to Samantha .. I guess she is the jack of all trades? I finally get a live person and ask to schedule an appointment and they start to proceed but when I give my address in NJ they say oh we aren't coming to NJ right now because we have people with covid in the office????????????? So if I live in NY covid isn't a factor? this has literally been going on since September 2021. Every time I actually get someone this is what I am told. They get as far as my address and all of the sudden the covid card is pulled. Now I dont wish anyone to have covid and I am sure some people in the office had it .. but why can they service some one in NY but not NJ? Also, when I have a chimney fire or a carbon monoxide (god forbid) issue will they be liable? They were able to take my NJ money but cant honor their contract and are riding the Covid train for 2 years? You all know who I am ... call me back this is ridiculous. read more

This company showed up at an elderly relatives home last March. Said they were in the neighborhood. (which they were) I happened to show up as they were telling the homeowner she needed $1,900 worth of work. I paid the twenty dollar "get your foot in the door" cleaning and told them we no longer needed their service. Shortly thereafter the regular oil company cleaned the furnace as part of the yearly maintenance contract. The flue wasn,t reinstalled properly from the chimney cleaning and had to be fixed by the oil company. Now in December, nine months later they called again and made an appointment to clean it again. Still trying to cancel the appointment however get a "mailbox full" recording and the website will not load to e mail them. I may have to stay at the house that day to tell them to get lost when they arrive. read more

I responded to a cold call offering a chimney and gas flue cleaning the next day for $60. While I was on the phone, I googled the company and saw the positive reviews and accepted the offer. I asked for the serviceman to come between 12-2. The next day at 9:58 AM my doorbell rings, just as I was about to get on a conference call. I answered the door, explained the situation and the service tech said, no problem, that hi guy was just going to get up on the ladder and that they needed access to the basement. I said, "no problem" and unlocked the side door to the basement and got on my call while they extended the ladder and got to work. An hour later, I ended my call and got out to the front of the house to find nobody there. They had never entered my basement or home. I called the office. The receptionist sort of chuckled and said she would call the serviceman, Rick S., and find out where he was and call me back, That return call never came. So what am I left to think? Scam? Not worth their time? Who knows. Poor business ethics, unprofessional and a waste of my time. I tried to leave a review on their website the day of this appointment. After submitting my complaint/experience the computer generated response stated my review would be posted shortly. That never happened either. No big surprise either. Buyer beware with this company! read more

Thank you so much to America's choice maintenance! I was so pleased with the work done at my home I would definitely recommend this company to friends and family. Gina the office manager was so accommodating friendly and most importantly trustworthy. So happy I chose to use this company and will definitely be a returning customer. read more

I am writing this review for my friend who got a call for chimney cleaning and made the mistake of agreeing to them coming. THIS company is scamming people! They claimed she needed alot more work than just a cleaning which would be thousands of dollars! Luckily she got a second opinion from a reliable company and told them they will not be scamming her. Please people Do not let this company in your door or on your roof unless you have money to burn. read more

***HEADS UP NEVER USE THE CHIMNEY COMPANY "AMERICA'S CHOICE"*** I'M VERY UPSET... Today the chimney company "America's Choice" SCREWED us over AGAIN... The owner John came over last Saturday and said "he was going to do the right thing and have his company call us to make a date ASAP to come and fix what they did wrong". NEVER GOT A CALL... We called on Thursday to see what was going on and they said "oh we never saw this note". Then she proceeds to read off the note. She said "oh well it's to cold to come out today, if it's 32 degrees or lower they don't work". They made an appointment for today between 12-1 to come and wrap the liner and put on the cap. At 1:45 my husband called and they said "oh Samantha said she left you a message last night they will not be coming and re-scheduled for Monday @ 12". MIND YOU SHE NEVER CALLED OR LEFT A MESSAGE BECAUSE THE ONLY NUMBER THEY HAVE, IS HIS CELL PHONE. This company IS A VERY BAD BUSINESS and the last 6 times we had them come fix other things they didn't fix right, Samantha would give me/us the runaround. Also pulled the "oh I called and left a message" gig again. AT THOSE TIMES SHE WAS CALLING MY CELL PHONE. Mind you NOW THE DAY THEY RESCHEDULED FOR IS GOING TO BE IN THE SINGLE DIGITS. SO IM SURE THEY WILL BE RESCHEDULING AGAIN. OH AND JUST SO YOU KNOW TODAY IT IS 38 DEGREES OUT. IF I COULD GIVE THIS COMPANY A NEGATIVE 10 I WOULD. read more

Just wanted to take a moment to share an amazing experience from start to finish. We were looking to convert from oil to gas and didn't know what that would entail. We scheduled an appointment to meet with a rep so he could inspect the chimney and then educate us with a step by step process. The day of, the owner, Lawrence came to my house. The weather was ugly. It had snowed and he was there early ready to assist us. He was attentive, caring and showed genuine interest to make sure all of our questions were answered. I did not feel I was being sold products or services that I did not need. We did consult with other companies to compare our options. Ultimately we decided to go with America's Choice because they they cared enough to take the time to make sure we homeowners knew what needed to be done and gave us upfront and honest cost. A sincere Thank you to the whole company and Lawrence for making us feel comfortable throughout the whole process. I will recommend you to anyone who may need your services. read more