Called on Thursday to request delivery. I'm a new customer, tank gauge is broken and I am out of propane. They said, we'll mark it urgent and come out between 12/13 and 12/15. They didn't. On Monday. 12/16, called customer service in Ohio, who said not sure if the Oxnard office works over the weekend or not. My delivery is now scheduled for 12/16. Complete waste of a weekend and I've already paid for the propane. Absolute worst. Oh, no one at Amerigas customer service works over the weekend. read more

Spoke with 5 different people in Kenya about an undated letter arriving in my PO Box this week to remove me from automatic shipments after 17 years with no reason given. So, having between 10-20 gallons of propane I had to ask for 24 hour delivery. It is 300 dollars for 24 hour delivery on the "will call," which is now my designation without any notice. I called the resolution department (in Kenya) and was on hold for 1 hour and they hung up. Unable to sign up for an online account because Amerigas has my X-husband's old e-mail on the account. I called to update it, they said they would, and actually have not so far. It is impossible, it seems, to get in contact with a human to rectify this unfairness. What has happened to this company? They tout customer service while taking as much money from you as they can. They take the money up front!!! They want a credit check after 17 years and I have always paid my bill on time. Who do they think they are all of a sudden? One thing that might have prompted this ridiculousness is that I declined a smart meter on the tank. Hmmmmm? read more

Customer service is out of the country and representatives don't understand English or Spanish very well. They do not have the ability to communicate properly with customers and resolve issues. They do not have anyone to speak to for helping with billing. read more

They have extremely bad service and over charge for their propane. Shop around! It took them 4 days to fill my tank after I called them and they were supposed to keep it filled. Absolutely the worst business! read more

I could not get a local representative to answer a question. We got a new dryer, and in the past AmeriGas helped with propane conversion. After two lengthy conversations with someone from another country, I was given the number for Angie's referral service. So disappointing. read more

Go out of business. Your company has no sympathy for your customers. Leaving families to go with out propane for over one month. During the coldest rainiest times. Promises to service your customers are not kept. read more

These people are criminals. My family and I have been without propane for 2 weeks now, we cannot cook or do laundry or take a hot shower. We have spent HOURS on the phone without answers as to why our propane has not arrived, and we already paid $500. They said it would be here a week ago and it has still not arrived. Every time we call they transfer us continuously, and no one has an answer for us, and they can't tell us when it will come. This is absolutely outrageous and frustrating, this company doesn't care about their customers. We have been customers for years and they have completely disregarded us and made us feel completely in the dark. I just want to take a shower. As soon as we get out gas we are discontinuing our account. read more

No stars is what they deserve. DO NOT sign up with them. Worst company I've ever dealt with ever! We've been waiting for our propane six weeks now we've called a dozen time because we aren't own out of gas. They couldn't be more incompetent or unprofessional. There aren't many choices up here on the mountain. And one of their service men needed to pull our stove out our stove has wheels but this idiot instead put an eight inch scrape in our customs wood floors. They really suck. read more

Amerigas has very poor customer service. They are not responsive. They do not honor commitments. They don't communicate. They are not very helpful. Lots of I am sorry but not much else. read more

They deserve zero stars. With auto renew we were without propane for a more than a week and every single day they would claim to be on their way. Pathetic and pitiful. read more

This company is completely incompetent they make promises not follow through then they show up and make excuses why they are not willing to fill up their tank with their gas although they let it run out out read more

AmeriGas Propane - This company is completely incompetent, I pre-paid for propane and have run out, three weeks later we still get the runaround. - Propane Near Me - Oxnard, California

Nasty company. Dishonest. IF you must stay with them, get everything they promise in writing. If you're smart, go to a company like AAA. They're honest and fair. Amerigas is the worst company I have ever had the displeasure of dealing with. Good riddance. read more

I placed an order on December 4th, today is December 21st, there is no order, the house is cold and there is nothing for heating, I called twice, they said they would deliver within 24 hours, they cheated twice and didn't deliver. What can you say about them? I don't want to deal with incompetent liars, I will terminate the contract with them. read more

WARNING! Stay as far away as you can from this company. Customer service is horrible and the price per gallon is outrageously priced. I highly recommend looking into AAA PROPANE as I switched over from AmeriGas after a horrible encounter with an employee and the company who still harasses me to this day. AAA Propane's prices are a fraction of AmeriGas and the drivers are very friendly as well as fast delivery. Wish I would've researched how awful AmeriGas is before I spent 3 years dealing with the nightmare. read more

This is the most pathetic inept company I have ever experienced, in particular the Westlake office manager, Buddy, who brings new meaning to the word "incompetent." The driver caused property damage and Buddy hasn't responded to the many phone calls and emails to reimburse us. Instead, we get late fines on our bill for subtracting the cost of the damage. After 22 years, we are doing what all our neighbors have already done and cancelling our service with Amerigas and switching to Expo Propane. I don't know how Amerigas stays in business or how Buddy is still employed. No wonder they have a one star rating on Yelp. read more

Terrible company can't deliver on time even in emergency situations they create. Seriously look elsewhere.

Worst service ever. DO NOT USE. Extremely overpriced, impossible to deal with, and can't get our tank refilled with 3 young kids in the house. Disgusting customer service. Moving to AAA in Oxnard. read more

This company has horrible customer service and is no longer competitive in their pricing. They are not letting me cancel! they are continuing sending me past due notices but won't sell me the tank that they want to charge me to have them pick up. This is a bad company! read more

we been customers for many years. The service use to be great till they decided to do the automated service. Not only is the automated service so annoying but to top it off you get somebody from another country that does not understand what you're trying to tell them. Horrible service They deserve zero stars. Will be looking for a new company. read more

Beware of this company of con games & lies. Full time residences will go for weeks w out propane- they have no problem keeping customers on a shoestring of false delivery dates. Shop around- this company should be going out of business. Trust in 2022 read more

We ordered propane online 9 days ago from Amerigas using their guidelines for timely delivery. We had weather in the 20's with high winds. We completely ran out 4 days ago and called but were told we weren't eligible for an emergency delivery as we had already placed an order. Today we were told we were 13th in line for delivery and they were on #6 at 10am. At 4 pm we called and told they were still enroute to deliver to us. No delivery.....we depend on propane for heat water and cooking. We didn't change because we're in escrow closing February 9th I'm appalled it's considered a private company and not a utility and that they can get away with treating people like this and no governing board. We're both over 65. read more

If you'd like terrible service just contact this company, they are using old fashion gauge and it is really easy to play with it and make it look like it is full, we have a smaller tank at our home that just burnt down that would last us about three months for about $400, but at this rental we are at , with a slightly bigger tank it only lasted a month and we called two weeks ago, still don't have any propane, can't use the heater in the house and we are taking two minute showers and jumping out as fast as possible. They are supposed to show up tomorrow but we've been hearing that for a week now. Not only that but they charged us three times what we're used to ...How does 1500.00 sound for one month? Kind of suspect and a terrible strain on our money situation since everything we owned burnt down. Please, please, please make sure that any company you use has a digital gauge I will try and include a link to all the wonderful ways propane companies can steal your money. http://info.combinedenergyservices.com/blog/are-you-getting-the-fuel-oil-or-propane-youre-paying-for read more

Propane Tank Wanted an old tank to convert to a smoker. Got the run around from the front office gal, then went out and got some help. Went home with 2 tanks instead of 1. Very happy. read more

RIPOFF ALERT - BUYER BEWARE They have good service and get you filled up. Here is why they get one star: When I fill my car with gas I expect to pay a price per gallon that is within market. The same applies to when I buy a gallon of milk. The same should apply with propane. After many years of service, I realized that they have billed me many thousands of dollars at a rate of just under $5.00 a gallon for propane. Propane costs approximately 2.30-2.50 a gallon on the open market as I write this. The feeling of being blatantly ripped off compelled me to write this and alert others. They are going to be losing a large amount of business from their pricing practices with no opportunity to get it back. Very unfortunate for other customers who have yet to catch wind of this. read more

Put a minus in front of that star. Amerigas is hands down the worst company ever. I'm canceling my account with them and calling the fraud department at my bank tomorrow because they took my payment and did not provide the promised goods and services. We are out of propane now and they missed two delivery windows. We called and got the guy who doesn't know how to work a phone. Then after being disconnected, we called and got the girl who doesn't speak English. They can come and get their rusty junk out of my yard. Switching to Phelan Gas tomorrow . read more

A year after closing our AmeriGas account they started billing us for refills. It took several months to reconcile. It is well known that AmeriGas is also overcharging for propane fills. Most people I know are using USA Gas or AAA now. read more

I continue to try to get someone at Amerigas to remove their propane tank from my property!! No one even answers my calls or emails - this after disconnecting our tank WITH NO NOTICE - they are just the worst company I've dealt with in years!! Does anyone know what governmental agency we can complain to??? It's simply NOT OK for this company to get away with storing their tank on MY property!!! read more

My business has been working with this company for over a year until they apparently got sold to a larger company. Now, even though I "allegedly" have scheduled deliveries, they frequently don't deliver at all. When you call to inquire about it, you get frequently "dropped" by their customer service team and have to spend multiple hours on the phone dealing with their poor customer service team Just to get the delivery that they originally promised they would provide. Then, when they promise they will call back to discuss their service, they don't. They are by far the absolute worst company on Yelp and I look forward to finding another company to work with for propane services. read more

The company has recently switched to a national hotline and service is even worse than before with the incompetent local office. Choose another propane provider... seriously. read more

We have been Amerigas customers for many years, but our propane tank is almost empty and we have been trying to get it filled for almost a week now, which is ridiculous! We are on the Auto-Fill program, but almost every year we run out during the coldest weather. Today is Monday; last Wednesday my husband went online to request a delivery and was happy to see that it was supposedly already scheduled. When the truck didn't come, he placed a request on the website, sent an email AND called the office, all to no avail. We are wearing extra layers and doing without showers and laundry, but when he called first thing this morning was told that the truck found our driveway blocked (untrue), and that tomorrow would be the earliest possible delivery unless we paid a ridiculous emergency fee, which we have no intention of doing because this is NOT OUR FAULT! You're not the only propane company in the area; it might be time to change providers. read more

Called three times about installing 500 gallon propane tank at our home, told three times I would get an email with their proposal...still waiting after over two weeks so have moved on. If their sales/service team is this inept, you shouldn't trust any other part of their company. read more

I have been calling them going on around 15 days now, without any luck of getting propane to my house. It was either yes they will be there today or it is 7 to 10 days... They can really test your patience, specially when it is raining, cold and you have no warm water or a heater. When I called, i had 20 percent... now, zero read more

I've been a customer for 17 years. The service has been good, and all the service people were very helpful, the few times I did run out of gas they came out quickly. Because of that I was not paying very much attention to the prices I was paying. Due to a discussion on "Nextdoor" I took a look at my last bill. Oh my God! They were charging me $4.69 per gallon for my last fill. The bill was over $1100. I called around and the competitors were charging between $2.40 and a little over $3/gallon. Furious I called them, and they apologized and offered to match the $2.40 price...with a two-year contract! I trusted them to charge me a reasonable price even if it might be a little bit over the competition, but instead they chose to gouged be charging almost 100% over the competition. Needless to say I've canceled my service with them, And gone with AAA Propane. They're offering $2.40 without a contract. They say it does fluctuate somewhat but based on what people say has stayed in the mid-two dollar for range the last year. Edit: just got topped off by AAA for The first time, $2.25 per gallon. This is two months after AmeriGas charged me $4.69. STAY AWAY FROM AMERIGAS OR MAKE SURE YOU NEGOTIATE A PRICE BEFOREHAND. DON'T TRUST THEM TO CHARGE A FAIR PRICE. read more

I have had trouble with Amerigas twice. I found that they were charging me TWICE the going rate so I had a discussion with the regional manager who promised it would never happen again. A year later I caught them doing the same thing. I called and they promised to have the manager call me back. He never did. BOTTOM LINE: RIP-OFF (TWICE THE COST OF OTHER PROVIDERS) AND POOR SERVICE. WHO NEEDS THIS. CALL WESTERN PROPANE. read more

I agree with Brenda S.--it's a miracle this company is still in business. I signed up for automatic refills and ran out of propane four times (after being promised it would NEVER happen again after the first, second, and third times)--my tank always seemed to run out on weekends or at night when the office was closed, and they never called back when I left a voice message. Each time I ended up calling the national office and then waiting for hours (usually having to miss work) waiting for the delivery. For the last three deliveries they have drastically overcharged me--when I call to have them check my bill (that is, when someone actually answers the phone) they admit their mistake and adjust the charges, only to repeat the same mistake the next time. If I hadn't called each time I get a bill I would have paid hundreds of extra dollars in erroneous charges. A week ago I called and asked to have my gas turned off since I was moving, and they still haven't read the tank and sent me a final invoice. I stopped by my former house yesterday and the gas is still on, heating the water tank. I've called and left messages and of course no one calls back--and they're only open Mon-Fri from 9 to 4. Good luck getting someone on the phone if you have a regular job and can't make phone calls during those hours. If you have a choice of ANY other propane company, go with them (I had no choice at my previous address--the tank was already on the property). If you sign up with Amerigas, you're in for endless incompetence and aggravation. read more

WORST SERVICE EVER!!!! Over charged me on every invoice, ran out of propane, and terrible service! DO NOT USE THEM!!! read more

Tina is the worst customer service rep ever. After Wildfires, the charge to light pilot lights is $160. $99 for a service trip and $61 for the pilot service. Took 5 days to arrange service visit even if I was buying propane. DO NOT USE! read more

Stay away from this company unless you want endless hassle when things go wrong! I leased a large propane tank (320gal) from AmeriGas. After my home burned to the ground in the Woolsey Fire, the tank needed to be removed and it leaked propane for 6 months. I called multiple times every month for both problems. They sent a technician out several times telling me the leak had been fixed, only for the smell of leaking propane to remain. SEVEN months after the fire, the leak was finally fixed. Then came the problem of having the tank removed which was AmeriGas's property. They sent inspectors out and after saying it would be removed (for 6 months) they decided in month 7 that 'it is impossible to remove the tank because they did not have the equipment (a crane) to remove it safely". So I suggested they either rent a crane or hire a contractor to do the job but they refused saying that it was my responsibility to do so ( my responsibility to pay for removing their leased tank!!) Because the damaged tank is holding up the sale of my property, I was forced to pay a crane operator who stated the job was "fairly easy" and the tank was removed. I anticipate them taking another 6 months to come pick it up from my driveway! I should also mention that AmeriGas continued to bill me for propane refills made after my home had burned to the ground. Stay away from this company. If this is how they treat a wildfire survivor who lost everything they owned - just imagine how they'll treat you! read more

Company charged me hundreds of dollars over what I should have paid, promised a refund, took almost 2 months to receive it, nightmare experience! read more

They have a great price per gallon of propane, but that's where it ends. It is very difficult to get propane from them at the Oxnard location. I work for a company that rents travel trailers and we use apx. 1,200 gallons a year, but 50% of the time I stop in for gas they are closed up. So I end up going to their competitor. read more