Just shady stuff... They attempted the bait and switch with me also.. like everyone mentioned. I was messaging the online sales person at 9 am about a car that they said was in stock. by 10 am I was at the dealership. They told me the car just happened to be sold yesterday.. they showed me another car literally 5$ more which I saw on the website for a few days aswell.. same color.. no big deal right? I agree.. however it started to get weird from there... we took it for a test drive and it drove ok. There was a check engine light on.. the salesman told me it was just a gas cap.. so I said. Ok, I like it. But before we go further I'd like to plug a scan tool into it. A scan tool tells you exactly what the check engine light is.. the manager comes over and said they just got the car yesterday.. and that they didn't get a chance to service it to get the check engine light off. But wait.. it was listed on the site for days.. even if not.. they list a car for sale without knowing anything about it? Let alone, let me test drive it? Nice.. so the online salesperson lied about the car in stock. the sales guy lied About the check engine light being a gas cap.. they didn't know.. and the manager lied about when they got the vehicle.. then I for some reason googled the dealership.. cars.com has them at a 4.0 dealer rating.. Yelp.. has 2 stars. With over 100 1 star reviews. All with similar stories like mine. I told them I was just going to run for a bite to eat and walked out. Very shady practices.. lying to get me into a car. Stay away from this place. read more

At first I thought I had a great experience but I later found out this was a horrible experience. There was a disgusting receptionist name Olga who yelled at me to get an Inspection 2 weeks later after the dealership which they failed to tell me this when I initially purchased the vehicle. Olga should not be allowed to speak to people in this nasty manner. Everyone at the dealership was very helpful except for this nasty receptionist Olga. She should definitely be fired! read more

If zero stars was an option that's what I would give. Complete crooks! dealership fees are absolutely ridiculous they haggle you down to the bone. In the end the fees are outrageous do not go there!!!! read more

For anyone looking to buy a car here, be aware that if you do not finance the vehicle through AMG, they will charge you around $2,000 ON TOP OF THE CAR'S SALES PRICE to cover for their lost bank commissions. I was about to travel from South Jersey to see a vehicle at their location, and am happy I found this out before I went. Others have pointed out that there are other hidden fees, so make sure you do your homework and demand that a sales manager at AMG outlines all of them for you before you go. read more

After having a terrible experience at another dealer, traveling 2.5 hours to this one was like a dream come true. I already had in mind the vehicle I wanted to see. Alan was my salesperson and it was like we were friends for years and it was my first time meeting him. There was no pressure from him to make a deal, no sales pitch, no trying to sweeten the deal with remarks about the car, absolutely no BS! AMG Auto is extremely accommodating. Everyone is friendly and helpful. This specific dealer I learned is very new (but the owners are not). If they keep this business practice up, they will be the best dealer in the state. I had some things that needed attention with the vehicle I purchased before the sale and after. Gene, the manager was incredible with resolving the issues. Any other used car dealer would have left me in the dark, not AMG! I will be back to this dealer when it comes time to buy another vehicle! read more

Very poor customer service! Still dealing with the run around with this dealership to get my plates. However I love my vehicle

I made a deposit on a car, booked my airfare, confirmed the date of pick up of the car (3 days out). They called me the next day and said they got a better offer and sold the car. Monkey business operation! Don't buy from them!!! read more

We purchased our first Mercedes at AMG. Thanks Dan, Haneef and the rest of the staff! Will be back to do business again!

I needed to purchase a specific car on short notice and was told AMG Auto would hold the car for me for one day. I told them that I would be traveling to New Jersey to purchase the vehicle. After multiple confirmations that the vehicle wouldn't be sold before I arrived and after purchasing non-refundable plane and bus tickets to pick up the vehicle, I received a call saying that the vehicle had been sold on the day I first inquired about it. There were four separate phone calls between myself and the dealership discussing financing and my definite intent to purchase. Each one of them took place after they had already sold the car. I don't know if they simply slipped up or if they wanted to bait me into buying something more expensive upon arrival, but either way I am out several hundred dollars because AMG Auto doesn't know how to conduct business. These people cannot be trusted and I hope to save someone the time and money - take your business somewhere else. read more

BUYERS BEWARE!!! I purchased my first vehicle from AMG Auto and it has been a nightmare ever since. First, I spent over 6 plus hours at the dealership. Then, after waiting all those hours they provided the wrong temporary plates and registration!!! In poor customer service fashion, after already leaving back to Brooklyn, they UNAPOLOGETICALLY called and asked me to return (mid-drive) to rectify their mistake. Then told me not to drive after just purchasing the car. As an alternative, I HAD TO SUGGEST for them to overnight the corrected temporary plates. They offered no incentive and no apology for their mistake! I asked for an additional key, told I would receive one, and just like my plates, I am STILL WAITING. If that wasn't enough, they still have not sent my license plates! My temporary plates expired FIVE DAYS ago and every time I call, I'm told it will be sent via fed-ex, overnight. FIVE DAYS LATER, and NOTHING. AMG AUTO has basically subjected me to my first criminal offense, with an illegal car parked on the street. Their customer service is deplorable, at best. No customer needs to be subjected to criminal activity at no fault of their own. Consider giving your business to a dealership that has better business practices and will treat their customers better than this. read more

UZO and the entire A.M.G. team provided me with excellent customer service. I had a number of requests that were handled promptly and efficiently. I would recommend A.M.G. to anyone looking for a quality pre owned vehicle. read more

After extensively doing research I traveled over two hours to look at a 2016 Mercedes GLE 350. AMG actually had numerous examples of the make and model I was interested in. I drove the car I initially was interested in and was able to reach a price point both the dealer and I were happy with. Within a few hours after detailing the vehicle, I was on my way home with a very nice car. AMG has many cars in their inventory and handled themselves in a professional manner. I would highly consider them for repeat business. Kevin, Weston, CT. read more

Within 40 days of buying this car we had to replace the transmission, the exhaust manifold, the catalytic converter, and the muffler. All told it cost us $9000 in parts and labor. When we contacted the dealership we were told it was out of warranty, they would not cover any of the repairs, and the only way they would even look at it was to Staten Island to the repair shop. Which meant it would have to be towed at our expense. We chose not to have it towed to the repair shop and instead took it to a reputable and reliable mechanic to have the work done. AMG auto should be closed down they are crooks through and through. Do not purchase a car from them ever.If I could give no stars I would. read more

I had a very easy and simple transaction selling my car. There were no hidden fees or any issues at all. Eugene was very easy going, friendly, and not pushy. I will do business again. read more

AMG auto has been the worst experience I've had with any business in a long time. First of all, they allowed my 30 day registration to lapse, leaving my car illegal with nothing I could do. The attendant on the phone told me it was fine and I could print a letter that they would provide. I researched this online and of course it is illegal and illegitimate. I had to drive out to the dealership just to get someone to respond to my phone calls about this issue. I'm still trying to get a refund for a maintenance plan that I decided to cancel because I could never get a response from them. They also set me up with a super high interest loan which the salesman told me I needed to pay at least 5 payments of. I of course paid it off immediately. Predatory, unresponsive and shady AF. STAY AWAY read more

horrible car dealership. do not buy a car from them. i bought a car 3 months ago and im still having issues to this day. they never transferred the financing to my old car when i traded it in so now my credit has been tanking for the past 3 months. i hate this place and the service is horrible. dont go here if you value your time or money. read more

Useless people to work with.They see problem with the car and still refuse to accept it for dealer warranty. Service people do not listen to customers to understand the issue. Service treat people like shit so they do not comeback to them to avail warranty repairs. They just take car in and out just for formality sake. People get fed up from them after buying car and then live with what they got. read more

Great sales people and prices. Gene was flexible enough to negotiate price bellow KBB and CarFax values, the paperwork was fast and efficient. I drove out in an excellent car in less then an hour with zero down. read more

I drove an hour to buy a Chrysler 300 that i saw on Cargurus for the price that was advertised. I brought $5000 with me and already secured financing with CapitalOne at with a 3.78% rate based on my excellent credit status. When i got there the sales person tried to sell me almost $4000 of extras that i didn't want. $1500 of it was Lojack which he said was already installed and had to be removed. That wasn't in the listing. Also was fees that i didn't understand. That should have been already included into the price. Also with out even looking at my credit offered me 5% financing through their place. I ended up storming off. read more

Made an appointment 3 days in the future to buy a range rover with low miles. Called the day of the appointment and was told the range rover was availible because the dealership is two hours from my house. Went to the bank and took out cash for the purchase and drove to the dealership. When I arrived it was a mad house. I had to wait for a salesman even know I had an appointment. When I was served I was told the range rover was sold! I asked to speak to a manager and was escorted to his office at the back of the sales floor. I was greeted by a man who stank of cheap cologne wearing clothes which barely fit. When I explained the situation I was told the car sold the day PRIOR to my arrival and that there is no process in place to call buyers who have appointments to see cars when a car is sold. Also, that the girls answering the phone have no way to check up to date inventory. He then offered to search his inventory for a similar car. I came with CASH for a range rover. He offered me two Hyundai's and a Kia! Then a Denali which was also SOLD but showing as on the property. I explained to the manager that these cars are nothing like the RANGE ROVER I wanted with low miles. He then told me "do you really think the car had that low of mileage was legitimate?". We I questioned this he said "it was very unlikely the cars true mileage was as as listed but the dealership goes by the carfax report alone.". I walked out of the dealership and told every customer I passed to RUN! Before driving another two hours home. So I spent 5 hours of my Saturday at a dealer that sells cars which they doubt show true mileage! Avoid at all costs! read more

I saw their car inventory on Truecar.com and I was interested in a 2019 suburban. I called the dealership in regards to the car to see if it was still there and they told me it was. After hearing the car was there I made an appointment for the same day to check it out. I got to the dealership after driving 2 hours only to hear that the car was sold yesterday. Amg wasted my time and gas. The only thing they could say was that they were sorry. Wouldn't wanna buy a car from them especially if they treat you like this. read more

Worst car buying experience. EVER. I have purchased over thirty cars in my life from dealers. This place is a nightmare. First the cars are priced to sucker you in the door. . My first trip to check the car out (one hour one way), we weren't even acknowledged by any employees. I emailed to set up an appointment for a time they had available. I even filled out their pre-approval online form to try and make things easier for them. I emailed them the day of the appointment to see if we could agree on a price for the car before I got there because I knew I wanted it. No email back whatsoever. So we make the second trip, we test drive it, I point out my concerns (scratches, mirror damaged, rear lift gate door damaged, cargo cover missing and one key missing) to which I'm told they will be handled. We had to come back another day to handle the financial stuff due to the banks being closed at our scheduled appt time. I get a phone call the day after saying the deal is good, everything is approved, I just need to come by and sign the papers. So I make a third trip down and the papers are a nightmare. I waited 2 hours to see the finance guy. When I finally get to see him, the sale price goes up $3020 and they try to slide in a warranty for another $2500. Then come the fees and horrible interest rates. I offered to get the financing myself through my bank and was quickly shut down. They don't want you to finance the car without them doing it because the banks give them kick backs. The car went from having a sticker in the window of $23995 to a sale price on paper of $27015. Plus the $2450 for the warranty and $250 document fee. So they had me financing an extra $6000 no one told me about. I was told to wait and they would get it worked out. I waited another hour and gave up. This is not how you do business! ***Update-The temporary tag they gave us expired before they got us out permanent plates. I had to get the paperwork and go to the DMV myself. Got the new tag on he car two and a half weeks after the temp plate expired. The car seat in my driveway for over two weeks because we legally couldn't drive it. Went to drive it with the permanent plate and the check engine light came on. I drove it to a Land Rover dealer to have it check out and they gave me a quote for $3300 fix the timing issues and another quote for $1500 to fix the horrible brakes that AMG said were "ok". DO NOT BUY FROM THIS DEALER!!!!! Do yourself a favor and look elsewhere. read more

Let me start off with this place is poorly run. No one has any idea of what's going on. People showing up to work so high they can't properly communicate and others not knowing what cars they have on the lot. I went for a used 2019 Camaro with 40k miles, everything was fine. Turns out the car had a cracked windshield as well as cracked carbon fiber side skirts and the car was in poor condition. WHY IS A CAR LISTED IF ITS NOT READY TO SELL!? So this 18 year old kid took us to the glass shop in a BMW m3 they were selling and beating the shit out of it! Take the Camaro for a test drive then leave the dealer. Called the salesperson 2 days later and never picks up the phone, finally picks up and says he has to negotiate price with his boss and apparently his boss thought a fair price was $49,000 ON an CAR LISTED AT $36,000. THE CAR DOESN'T EVEN GO FOR THAT MUCH BRAND NEW!These people don't want you to pay cash so they can make more money on finance through the bank. These are some of the sleaziest people you will meet. I will not be going back there such a waste of time! read more

Professional, friendly, courteous, knowledgeable - these are all words that describe Gene, who I purchased a 2015 C Class from. From start to finish, he answered all questions about the car, handled all the paperwork, and was able to give me an excellent price on the vehicle. To top it off, he went out of his way to drive down 1.5+ hours to deliver the car to me, AND also got me a 2nd key fob! I have interacted with many dealers in the past, and can honestly say that Gene is one of the very best. I would highly recommend him and AMG Auto, especially if you are looking for a great vehicle at a great price, from a great place. A+ read more

Bait and switch technique...they list cars on their website which they don't have and give the excuse that the phone guys are out of East Europe and they always make this mistake!!! I've checked three other Mercedes Benz CLA 250's and they ALL had some sort of damage they never mentioned (and amazingly enough don't show on the pics listed on their website). Moreover; they hit you with over $3000 in fees most of which cash penalties (yes, they penalize you for paying cash) as they need to make money off finance! read more

I really wish I could give them a big 0 this dealership should not be in business I really don't know how they are still in business I purchased a vehicle from them it has been a nightmare from day one the day of purchase on my drive home the vehicle that I just purchased leaves me stranded in the middle of the highway the vehicle is overheating and runs out of gas they did get the car towed back to the dealership they gave me the runaround for a few days I finally got my vehicle back now a month and a half Later I went to get the vehicle State inspection and to find out the vehicle is unsafe to drive someone welded the front control arm back together and both cv axles are broken I call the dealer I spoke the the manager on the phone she tells me to email him and that he'll call me right back it's been three days I still haven't heard back not only did they sell me an unsafe car but know no one wants to respond. Everyone that works there is very unprofessional just take your phone this place is a nightmare I wish I would've read the reviews before I went there! spend $88,000 on a car and now I have to fix all these problems on this car it's going to cost me over $3000!!!! Don't trust these guys!!! Worst experience of my life! read more

Made an apt, I called a half hour before to confirm the apt. Showed up and waited another half an hour to talk to sales person only to be told that the car was sold. Completely unprofessional! When I asked when it sold his only answer was "I don't know." Do not trust these people! read more

So, we just drove 2 hours to AMG and we left without any car. They were so crooked!!! What a scam!! Seriously don't waste your time...we just did and I wouldn't want anyone else too. We will go to Mercedes and spend a little more and know what we are getting. read more

This was one of the worst car buying experience ever! It was confirmed by Angie the Manager that my car would be available. I drove all the way from Brooklyn (2 hours away) only to be told the car was sold 3 days ago. They wouldn't even price match or accommodate their error. Instead they tried to up sale me $5,000 with a car that had more 15,000 miles! If you're looking for a guarantee that your car will be there to drive off the lot, don't trust it! It's just a lie to get you to come in, so that they can make more money! If I could give negative stars I would. read more

This company sold us a X5 in November of 2019. The Truck was a LEMON, nothing but problems from the start. She brought the truck back in (which is still under warranty) They looked at the Truck and it CAN"T be FIXED! They offered us another X5 BMW. This time we had it sent to BMW Dealership to have a Diagnoses test. BMW said the truck needs a new tire, FRONT BRAKES and Corroded ROTORS. This place had the NERVE to say They want US TO PAY TO HAVE THIS STUFF FIXED!!! meanwhile the old truck is still under WARRANTY and they are REFUSING to fix it! They are practicing Illegal Business at this place. Do yourself a favor and go to a REPUTABLE CAR DEALERSHIP !! They are CROOKS! The entire time they are trying to pressure us into signing a NEW Contract! Spoke to a "Manager name Michael who assured us things would be taken care of. NOTHING HAS BEEN TAKING CARE OF!!! read more

Horrible customer service.... Purchased a GL 350 2014 a month ago and still haven't got the title, every time i call and ask for the sales person called Antonio who sold the car to me they tell me he is either off today or he is with clients... i also have been trying to get in contact with Steve the manager but he is also off or with clients......they started now not to answer my calls no one is showing up so i decided to get BBB involved and soon my lawyer!! Please be aware from them they are not trusted!! read more

These people are scammers, someone with city or government power should close this place down. They abuse with costumers time. Make you go there for a price over the phone, give you some discounts and later add preparation fee, and many other fees. They even have a fee for holding the car in their lot. They made me go so many time. Its a waste of time read more

No customer service skills what so ever. Won't give you numbers over the phone because they want to rip you off when you drive hours to get there. Stay away shady people to deal with read more

The sales people are amazing but service department sucks. They sale cars with small problems then when you try to get service, it's a run around. Shut this place down asap read more

Very unprofessional and no courtesy call back on inquiries. Honestly , not sure how these people stay in business. From the start it was a pain, would never go through the full deal with these guys and to me, comes off like a mom and pop shop. Would rather get a vehicle somewhere else. The worst sales people as well ; stay away! read more

Bought a 2013 escalade here and a month later the motor went, they replaced it under warranty and made such a mess that I have had the truck 1.5 years and haven't been able to drive it more then 4 months. Currently it is in my garage where it has sat for 3 months because no one could fix it. turns out when they replaced the motor they crushed a bunch of wires and now I have to replace the wiring harness which is no small feat. Run away as fast as you can... read more

I purchased a car from AMG Auto 6weeks ago and I have not received the title to the car. The temporary plate expired so the car cannot be driven. I have been calling for a week and I cannot get anyone to seriously help me. I was told last Monday that the title would be there the next day, it never happened. I went there and there is no one in charge. I may have to sue them to get the title or my money back. read more

I had a terrible experience at AMG. I was kept waiting for over 3 hours with very pregnant wife and 10 year old daughter with assurances by salesman that internet car price would be honored if I financed car purchase instead of cash buy but it was a lie. After waiting over 3 hours AMG insisted on adding $2500 in dealer fees to purchase price which I would have to pay sales tax on also. AMG tried to push bad deal on me despite the fact I had previously purchased my current vehicle there. AMG showed no previous customer loyalty they just tried to wear me down to take a bad or mediocre at best deal. I'll never waste my time going to AMG again. read more

After I contacted them regarding a car but decided not to purchase form them given their yelp and better business reviews, they text me telling me their under new management. I asked them to please not text me again and the guy on the other end just kept texting me asking me why. read more

The worst place I ever been I made an appointment to see a car so I drove an hour to get there, Then I asked to see the car and the weren't sure if they have the car at shop or not , it seems no body care over there, even the manger was careless read more