I have rented a property managed by AMI for the past 9 years, and they have been amazing to work with. The staff is always kind, professional, and helpful. Throughout my time as a tenant, I have never had any significant issues. Whenever a maintenance problem arose, they addressed it promptly and efficiently. Their responsiveness and commitment to their tenants have made renting with them a great experience. I highly recommend AMI to anyone looking for a reliable property management company. read more

Tamra and Curtis have been so professional and attentive to all of our needs! I really appreciate how fast my maintenance requests get handled! read more

Property management companies can be hit-or-miss, so I wanted to take a moment to share a positive experience with AMI Property Management. Whenever I've needed something, they've been quick to respond and really easy to communicate with -- especially when it comes to maintenance. Requests have been taken care of promptly, and I've never felt like I had to chase anyone down. It's clear they have solid systems in place and they actually follow through. Overall, AMI has been dependable and straightforward to work with, and I'd recommend them to anyone looking for property management in the San Diego area. read more

Employee attitude needs great improvement. Response to inquiries are always defensive.

If I could give this place zero stars, I would. We had the "privilege" of working with Sandy for the past year on our rental. When the lady would answer, wish was rarely, she had no idea what was going on at all. She was always extremely rude and condescending. We ended up buying a place because we no longer wanted to ever have to deal with a rental company after this one... attached is a photo of her being extremely unprofessional saying me SO was "bugging" her when all he was doing was calling with questions and for updates, in which she never could answer read more

AMI Property Management - Sandy being unprofessional - Property Management Near Me - La Mesa, California

I am in tears writing this after I was just called and harassed by the AMI employee Curtis. I reached out to the company this morning to find out why the power went out on the entire property after several tenants were walking around outside trying to figure it out and I was met with disrespect and rude behavior from Sandy who is the president of AMI. After speaking with another individual who manages property's they took it into their own right using the first amendment to write a review about the company and how their behavior was not one of a company that should manage properties, I was not aware of the post until I received a call from Curtis being harassed, and being told they needed to take the post down. A third party who is not me utilized their first amendment right which is not cause to call and harass someone pressuring them to remove a post they did not make. I tried to explain the interaction I was in this morning but was cut off numerous times and my situation was referred to as a "bummer" by Curtis. It was not the power being out that was the issue, that is out of their control, the issue was the disrespect, unwillingness to provide helpful information in regards to their property and the use of unprofessional language. I have had an unpleasant encounter prior to this but I let it slide and I was going to ignore the way I was spoke to today until they went out of their way to call and harass me after a post I didn't write was put up. I am long term tenant who has never had any complaints, missed or late payments and I keep my apartment in great condition so to be spoke to and treated so poorly is disheartening. Long term tenants should not be treated this way nor should anyone be allowed to speak to others the way I was spoke to, it was not the tone of a working professional it was the tone of someone who got caught in the wrong and is now placing the blame elsewhere, speaking over you and picking apart what you're saying to benefit them instead of listening to understand. I love my apartment and it's location and will continue to live here but unfortunately the management company is unprofessional and you live in fear that if you disagree with them they will kick you out. (I did speak to law enforcement and a tenant attorney to ensure they could not evict me over this or my review) Try to limit your interactions with AMI all together and just live in peace. It's unfortunate that I can't trust that when I need them to act like a management company that I can call and they will help me. They have made that very clear and other tenants had warned me of this behavior when I moved in prior to any of these interactions. I have noticed a common trend with the yelp reviews posted by prior tenants and people who utilized this management company over the last 10 plus years and all remarks are very similar in how their behavior was unprofessional and unsatisfactory. I don't think that many strangers would come to yelp and lie. But take this post with a grain of salt everyone's experiences are different! read more

ZERO STARS. DO NOT RENT WITH AMI. Sandy Frost the literal PRESIDENT of ami properties is by far the most unprofessional, unreliable, disrespectful person I have ever spoken to EVER. She mentioned she had 40 years of experience but her customer service skills and professionalism says otherwise. Called in for an elderly lady from one of her units because she doesn't speak English, right off the bat she reacts to a simple complaint with an attitude. She got VERY rude and loud, she would speak over me and hung up on me. Apparently she acts this way with most of her tenants.. How as a president of a company are you THIS unprofessional and disrespectful, was at a loss of words by how HORRIBLE she is. Wish I recorded the conversation so you guys can see how NASTY she is. Welp, you're warned of AMI and Sandy Frost BTW I called in for a 90yr old who only speaks Vietnamese because a big trash bag was left right under her window and it was collecting flys, maggots, roaches, and rats. That was it. read more

At this point I could start a club with all the people AMI has screwed that lived in my building alone. There are just too many horror stories to ignore at a certain point. Tenants have had to spend money on lawyers only to have cases against them literally thrown out....of course after they already spent a grand on legal fees. I have lived here 3.5 years and the unit below me has the 5th resident(s) since I moved in. The FIFTH...in less than 4 years. To say the turn around is fast would be an understatement. They reason why I stayed so long is because I AM NEVER HERE. But even if you are the quietest, neatest most absent tenant ever (me!), AMI will find a way to harass you, text you nonsense on a regular basis, not follow through on emails / letters. The only way I can be here less to avoid this misery is to move out, which I am now doing. YOU HAVE BEEN WARNED! read more

I have been living at an AMI Property for the past year. I have enjoyed my experience! It was super easy and smooth to move-in and the staff at AMI are so friendly. Curtis is always available to help and answer any questions that you may have. read more

Horrible. The worst. I've been a renter for over 20 years and they are the worst yet. Raised rent for no reason after renting for 5+ years. No returned calls, emails, or letters. Poor maintenance team that is hard to get a hold of. Poor upkeep on property. Lost my rent check and tried to charge me a 10% late fee. They don't take cash. AMI please get it right. People hate the way you do business. Long term tenants should be rewarded not punished. My rental property needs work and I am not going to call you and wait weeks for a response. No parking, homeless people sleeping on the property, noisy neighbors, no upkeep, no improvements. Why exactly did you raise the rent? Worst ever. Get a clue. Retire please. You are obviously old and over it. Someone who actually cares about their job can replace you in a heartbeat. read more

AMI is the first CA company i have rented with, but having moved from Brooklyn, NY I am an experienced renter. the initial process of renting the apartment went smoothly and was taken care of really well. we had no issues with the rental company. however, now that we have been in the apartment some months some issues have come up. namely, a completely unresponsive property management system. we have had a plumbing/construction issue that has been ignored now for 2 weeks - no answer to voicemails. now a circuit just went out and i cannot get a single person on the phone and i have no confidence that my calls or messages will be answered. i will be spending the weekend with no power in my bathroom and half of my kitchen out. all that needs to be done is to flip the circuit, but i still cannot get even an answer as to where the circuit breaker is (not in the apartment - i've been all over it) even in my worst apartment in Brooklyn, i have never had such terrible response time. renter beware. read more

THE ONLY REASON we didn't file a lawsuit, is because it would've costed quite a lot. The first company I've encountered in SoCal that truly embodies the "pseudo professionalism" trend. Had issues with utilities not being paid, was told it was a roommate issue, was issued a eviction, then told that it was a void sent? Doesn't even make sense. The company took sides after telling me initially it was between myself and the long time roommates whom it would appear have had an arrangement made to be able to get away with breaking lease rules but not being evicted. DO NOT TAKE THE RISK, don't count on this company. read more

When you need to leave a message for the owner or the owner leaves you one. It will take them month if they actually to deliver the message.

I have been in an Apt for 5 years managed by them. Overall I have had a good expieriance with them but ihe property n the past they have made some follys and put me in bad situaations. The Good: Online ability to pay-rent with monthly reminders Hours of operation are adheard to Front Desk staff is well mannored and curtious They are close to me Most departments are very responsive to inquireies. The Bad: Maintanace Department has at some times been hard to reach, a few times I had to wait days for a reply from Voicemails I have left. Thankfully I know the owner of the land so I just got that route. The upper level management has been rude a few times to complaints turning me into the bad guy. Now I just ignore problems in light of having to find a new residence. They lost my rent check 2 times and put me on the hook for a late fee. Coincidentally they changed the policy the 2nd time that rent could not be left under the door as some thefts had been taking place. (I was not refunded the money) They dont seem to check the property often to see "How things are" I have some issues I just bottle up. Again I kn ow the owner so I ignore them. Overall: I have had several property managemnts over there and this one rates higher (yes even with the issues) they can make your life miserable if they want to and Im thankful for that. read more

THEY ARE HORRIBLE. BEWARE. -They let people into our home we WE STILL WERE LIVING THERE. -They do NOT help with any issues. Our house had termites crawling through our ceiling and they were dropping on our bed - AMI denied it and did nothing but patch up the holes in the ceiling. - The maintenance requests were rarely completed and half assed. - The place IS NOT cleaned before move in. The carpets are not cleaned unless the tenant before does it. - They are just trying to make money - Steve Fink is horrible. - Run away, run far far away from this company and any of their properties. They are going to rip you off. read more

Maybe I am a little bias because this is the first company I rented from in San Diego but I liked AMI. There was one rude woman there but the rest of them were always nice and helpful. The few issues I had were addressed very quickly. They did a thorough walk through of my apartment and told me what needed to be cleaned in order to receive my full deposit back minus shampooing (the apt can almost always get it done for less than you can). Best of all, I didn't have to worry about getting a three day pay or quit notice on my door on the third of the month because I forgot to pay rent. Thanks AMI, I actually miss you at this point. read more

I love AMI Property Management! I have been a tenant since February 2010 and still live in my apartment. In fact everyone within my complex has been there as long as I have if not longer. They have always treated me great. Everyone in the office is helpful and anytime I have ever had an issue, they come right away to resolve it. Maintenance team has always been very responsive so it's surprising to read some of the other comments. I always highly recommend AMI whenever any of my friends are looking for suggestions for places to live. read more

Horrible company , took Deposit for the apartment, and then said that you can't settle because he's already delivered.

Please do not make the mistake I made by moving into one of their properties. They are unprofessional and lack any sense of customer service. Terrible with all maintenance issues. read more

I would give them zero stars if I could. Very rude, never knew what was going on. We were excellent tenants, always paid rent on time, very clean and not noisy. When we moved in the screens on the windows weren't even secured and some of the mini blinds were literally hanging off the windows. There was a gigantic table in our tiny kitchen that they never cleared out. And in the closet...a shower curtain rod on the floor instead of a sturdy wood pole. I had to call multiple times to get anything fixed, and when anything was fixed it was WAY later. We also had a flooding problem in the bathroom, it was disgusting. Sewage coming up into the tub and all over the place - ended up there was a clog near the shared laundry. My boyfriend had to hose the bathroom down with bleach because they didn't have anyone come out to clean up. And then we had to endure about 3 days of a dehumidifier. It was difficult to use the bathroom because of how hot the toilet seat got. At that point we really could have bailed on our lease for uninhabitable living conditions. If you rent from them make sure you write everything down and take pictures!! Know your rights as a tenant. Check out: http://www.dca.ca.gov/publications/landlordbook/index.shtml I was so happy when the building's owners switched to K & R Properties. They are awesome. AMI sucks big time. read more

I rented from this company years ago, and I concur. When there are obvious problems with a property, they like to punish the the teller of bad tidings. I agree with Louise-- they are very good about getting you into the apartment smoothly and efficiently. After that, they will only take care of as much as they can get away with. read more

My suggestion is to steer as far clear as possible from this business. We had the dire misfortune of renting from these people, out of sheer desperation, when a roommate flaked on us, with 4 days left on our 30-day notice to move out. They claimed they had not even viewed the property before we viewed it, and although the kitchen was "redone", everything else was in a word half-assed. The brand new light fixtures in the bathrooms, have non-functioning electrical sockets. The initial "redo" of the rear bath shower resulted in a faulty faucet, which literally broke off upon first use, and we were unable to turn off the water in that shower. It took them 6 days to send someone out to fix it. The kitchen window had no screen. I discovered by default, that the kitchen faucet leaks from the counter where it is mounted. In the garage, the light did not work. An electrician came out and it took him 2 days to figure out the problem. I'm not entirely sure he completely figured it out, because he ended up bypassing the light switch next to the exterior entry door. And there was rodent droppings in a cabinet in the garage, which I mentioned to the office, but it was dismissed as being very old. I took them at their word. That was not the case however, and within 1 month, there was a significant rodent presence. That is not the worst thing. In October, I became debilitatingly ill, and my daughter was laid off. This resulted in asking if we could use the "extra" month's deposit to apply towards December's rent. Instead of even entertaining this, we were served unlawful detainer paperwork. At court, we agreed to pay all back rent, and requested a "pay and stay" arrangement. This company however, would not grant any provisions whatsoever. So in order for us to stay, we had to agree to pay January's rent by 1/24/17, February's rent by 2/1/17, and December's rent by 2/28/17, and were expected to comply with the March rent as usual. We both had jobs and income to support this arrangement, Until we did not. Though we struggled, we paid the $6,585 by 2/28/17. We were still struggling, by the first of March, the next day, and it took us 8 more days to come up with the $2,195 for March, but we did it. This was after were were issued a 3-day pay or quit on 3/4/17, Today, 3/13/17, they returned March's payment to us, saying it was 1 day after the 3-day expired, Really dude? I asked him why, all he said was, "your file is with the attorney". I am still battling my illness, but am working despite this, as is my daughter. I just don't understand why someone would be so hateful, especially in San Diego. read more

I called to get a reference from them for my new apt and it was like pulling teeth! Judy and Sandy were a little helpful, but this other lady was horrible. Didn't even want to help me or suggest an alternative. I guess on Fridays they don't help people or even care to do so. This lady needs a new job because customer service is NOT her strong point. Super rude. I would not suggest renting from this place. read more

I have been a tenant for just over 2 years. All I can say is, "CAVEAT EMPTOR"!! The receptionist in their office is very friendly and professional in person and they've never raised my rent, so that's why i gave them 1 star. However, every time I've contacted them by phone they either failed to respond in a timely manner or just plain pretended that our conversation never happened. read more

I have rented fro AMI twice. Once in 2010 and again in 2013-14. The deposits make it easy to get into a place. The apartments are cute and funky and the neighborhoods are awesome. The rents are the cheapest in downtown so that was nice. They were always helpful and kind. When I had an issue with my stove the maintenance man was there the next day and took care of the problem and a few other things that he saw, that I missed. I moved out of state and that is the only reason I left them. I got my entire cleaning deposit back, of course I busted my hump to make sure the place was clean but a lot of places keep part of your deposit anyway. If i ever move back to San Diego, I will rent form them again! read more

So far, so good. Perhaps all the negative reviews catalyzed a turnaround in service quality. I just moved into one of their apartments and the process has been quite smooth. Everyone has been very friendly, especially Sandy. I received the apartment in great condition. I hope my positive experience continues. read more

So I waited to write my review, I've been at my new spot for about a week and had a toilet leak when we first moved in. They came the next day and replaced the whole toilet! Turned out it was really old but it was super fast. Plumber Jose was very nice and professional as well. I had some other issues like the door stoppers were missing, loose paneling on the front door, again they came next day. Ignacio did the repairs and was super fast and friendly!"!' And each time they came at their scheduled time!!! Also I like that I can pay online, people who complain about being charged a late fee are crazy, it says it in the lease and why wouldn't u pay online??? Anyhow staff is really nice, Judy and Nicole are sweet, in all I'm happy thus far. They get shit done fast. read more

Finally had my stove fixed and its working great again! Find myself having to call in at times in order for things to get replaced but it DOES happen. ; ) read more

Do not this is a good management co they do not look into problem when notified, or do they return phone calls or emails. We are paying them to collect rent it seems like. Live in whispering pines, and feel they are useless. read more

The office nanager Sandy is rude, said she doesn't rent to my kind.... WTF is that supposed to mean?!? I tried reporting her, but since it was verbal i had no proof! My x lived in a unit they have in North Park & they gave the place a face lift, but it's not safe walking up the stairs, they're definitely not up to code, the railing is lose and wabbles from the 2nd ~ erd floor, plumbing sucks, when u shooter the water ribs from under the stairs & green slimmy gunk forms down there. They will lie & cherge u for damages like paint after living there 3yrs saying it smelt like smoke, we dont know how when neither of us smoked! If u report them and Steve or Sandy find out it was u, good luck because they do retaliate against u & make living there stressful... If there's a cheaper way to fix something they always go that route instead of fixing things properly. Rents r cheap for a reason, their slim lords and only make units look presentable and u don't discover things until you're locked into a leader with them. Shady shady read more

They seem to lose rent checks very often and then try to charge you a late fee. Even lost one that was handed to the receptionist. The owners are rude, especially the sister. Maintenance never got there in a timely manner or when they said. Owner finally dumped them, but he was even worse. read more

how can i pay online for AMI property management? help !!!!!!!

AMI property management blames issues on the owner of the property. They know about issues with apartments yet they continue to rent them. They will say "my hands are tied the owner doesn't want to pay for it." That is not my problem as a tenant. I pay for a functional apartment not one that has water dripping in through the ceiling. 4 out of 6 tenants have water coming into their place. This has been an issue for At least a year and a half on one side of the house. The owner of property management told me they fixed the roof above the tenant on that side. Blue tarps do not count as fixing a roof. They do the bare minimum so they can say they have tried to fix it. Plaster has fallen 3 different times now from the front porch where water has come through. They just put up new plaster instead of fixing the leak. I don't care if it is the owners fault or theirs. I have been told to call the city by AMI. Their lack of being able to put pressure on the owner to fix the problem reflects poorly on them. They have continued to rent out apartments in the house that they knew had serious issues. If this is their best effort, it is pathetic. "Fixed the roof" HA! 3 out of 5 of one of the tenants rooms is leaking. My kitchen light stopped working when the water went into it. They are going to send an electrician out to inspect the light. However, the plastic on the roof will only hold so much water before it pours in again, just ask my neighbor. My microwave is ruined. I have been forced to move due to lack of maintenance to my house. I am supposedly going to get my whole deposit back, but I don't care. What about the safety hazards like a collapsing support beam, health risks like the mold that was created by water coming in. "Their hands are tied." I would love to pay for an independent inspection but I am already having to come up with moving costs. Here is where they are at fault. They continue to rent to new tenants that are unaware of the serious issues until it is too late. MORE to COME! read more