I purchased a Ruger SR556 several years back. I found it to be a bit heavy so I wanted a lighter version AR. Didn't know exactly where to start so I shopped around relying solely on information from retailers and the Internet. After visiting four of their competitors, I made my way to Ammo Bros. Alex and Kyle did their due diligence qualifying my purchase. They assessed wants, needs and budget to make sure I understood available options. They also went into detail with upgrades and accessories. Left the store purchasing a DDM4V7, Acog optic, Trijicon offset RMR and an upgraded Giessele trigger. Couldn't be happier with my purchase. I feel I've made a lifetime business partnership with these two. I'll definitely be back to shop. No need to go anywhere else. They deliver the best service and have the best inventory around, trust me! read more

Rude staff not.... coustomer friendly. I didn't feel comfortable there, just got out in few mins. read more

Came in like everyone else... I was excited as always and couldn't wait to purchase my next gun. The people here are extremely dead and suck the life out of you. There's nothing more dreadful than a gun-store with uptight employees. I waited for about 20 mins to be helped and decided to take my business else-we're. You're better off going to turner's and worrier one. For a company calling themselves ammo bros... more like ammo foe... read more

Was here earlier to buy some Ammo. Theres a good variety of items in the shop. Andre who was assisting me was very helpful and respectful. #GoodService read more

Matthew was super helpful! Answered all my questions thoroughly, helped me with online purchases and just gave me the time as if I was the only one there. Thank you Ammo Bros! Can't wait for my babies to arrive read more

Ammo Bros - Home protection at a great weekly price - Sporting Goods Near Me - Ontario, California

Great customer service and knowledgeable friendly staff makes this place the only stop for all things guns. Go to Bass Pro shop if you want to get ignored for long periods of time. But at Ammo Bros they know how to treat customers. read more

As this is my first purchase of a handgun, the details can be a bit overwhelming. However, Ammo Bros has made the process really simple, which in my opinion is a pretty amazing feat considering "the times". My emails were always answered REALLY fast. And yesterday, Alberto got me all set up: DROS paperwork complete, 10-day waiting period begun, everything explained in a professional and courteous manner. He even helped me with a shopping trip 'round the store, since I needed ammo, a mag loader, gun safe-box, and more, and I had no idea about how/what to pick out. THANKS Alberto! You are the best!! read more

Being new to buying a gun I was unsure of where to go. Luckily I found ammo bros in Ontario! I was helped by a gentleman named Alex who was extremely helpful and made the whole gun buying experience easy to navigate and extremely pleasant. I will definitely go back and thanks again Alex for all your help!​ Highly recommend this place! read more

I've been in a few times over this last year and it's been an education every time. If you have questions, just ask. Not too much ego, but a good amount of pride in the sport. From hunting equipment, to the more tactical side... ammo bros provides. I've had both Anjel and Kyle there get me started with a few things as well. Wealth of knowledge. I spend too long in there read more

I went in not exactly sure what AR platform I wanted but after speaking with Alex about what I planned on using it for he gave me a few options that would best fit my needs. They options he suggested were fairly priced and he did not try to push a top dollar rifle. He also showed me some basic safety and maintenance gear and how to use it. Would highly recommend it and ask for Alex! read more

I wanted to order some lead free ammo and paid for the order in full. Originally they thought they ordered the grain I wanted but turned out it was not. No big deal mistakes happen. The guy said he would research some options it never called me back. I called them about two weeks after because I had not heard anything. They took a message for the manager but he never called me back either. Called on 02/23/19 and spoke to Samantha she was rude and short on the phone. I suggested other lead free ammo options but she kept telling me everything was sold out and I could just come pick up my money. Went to there on 02/23/19 and got to deal with Samantha again. She acted like it was a bother to come out and help the customer, when it was their issue, when they couldn't order the product. No sorry, no check back with us later, nothing making me want to come back to Ammo Bros, Ontario. Needless to say I will not be back to buy anything from them. read more

I'm going to have to give this place a low star rating and today will probably be my last time ever shopping with Ammo Bros. I'd rather pay a little bit more to get better customer service and I'd rather go to smaller businesses and give them my support. Issue 1: I went in and put down money on a Savage Arms 110 Tactical. After I got home I looked at the receipt and it said Savage Arms 100. I went online and did a bunch of research and there was no Savage Arms 100 tactical to be found. ONLY the 110. I went back in to confirm that the firearm I did in fact purchase was the 110 and the employee gave me this whole spiel about how it is the 100 that i purchased and tried to give me some BS differentials between the 110 and 100. The next time I came in to pick up another sales rep brought out the fire arm and indeed it was the 110. They even commented on it as well that it was the 110 and noticed the receipt say 100. Issue 2: Rudeness! Mainly coming from the female staff (manager and one sales rep). I was asking about specific ammo and this female employee kept shaking her head and interrupting me as i was explaining what it was. I asked her "oh so you've heard of it?" and she said "No, i just know we don't carry it." WTF kind of crap answer is that? I've never experienced any other employees being rude aside from the manager and that employee and they both just happened to be females. read more

Ran into the store real quick for some defensive ammo. Met a heavy set hispanic guy named either Alan or Alex V. Can't recall. He had multiple options of defense 9mm available. He took the time to explain the differences between the options they had. My quick run in turned into an educational class which i appreciated. Definitely will be my go to store from here on out. read more

Tattooed Tiny Tim with glasses and beard... very rude. Don't be in customer service. Was going to go buy a shot gun, asked one question. This guy was extremely rude. Walked right out read more

The process in purchasing a firearm in Ammo Bro is very efficient compared to other places I have been to. The staff is friendly and helpful. read more

Came here a few weeks back looking for some guns right off the 15 freeway.Have a variety of guns good prices unfortunately left empty handed but will be back for a future purchase read more

This is a scam company, definitely don't visit this place don't buy they're shetty stuff. They've tried to rip me off 200$ pretending that I want to cancel a contract. I've brought all the legal papers that they asked and lost all day waiting to pick up a hunting gun. At the end of tha day I had nothing just a headache. I'll sue them and fill up a complain at the consumer protection read more

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Bought 3 boxes of their .40 S&W reloads one Saturday morning. I fed my Glock 22 all 300 rounds at the local indoor range nearby - absolutely zero FTE's/FTF's. In the past, I've also used their .9 mm reloads and had the same positive experience. They have good stuff here. With the recent ammo binge, however, it's just tough to get your hands on their ammo since people buy it all out as soon as it hits the shelves. But things have gotten better in recent days. People are probably just running out of money, or they find that buying tens of thousands of rounds just to have them sit in their garages makes for very expensive (and space-consuming) paperweights. read more

Ammo Bros - .40 S&W reloads (box of 100 for $27.99) - Sporting Goods Near Me - Ontario, California

Dicks. Needs more training on customer service... go to the back slap yourself and wake up.

Let me start by apologizing to Samantha. I kinda blew up on her over the phone and used some harsh language. I was given some misinformation and unfortunately took it out on her. However, she took it in stride and went above and beyond to help me out, emailed me personally to get me the information I needed, then helped me in person when I arrived at the store. She is VERY knowledgeable and a credit to the Ontario Ammo Bros Organization. Samantha is awesome and I'll be buying my next firearm through her (Ruger PC 9mm Carbine) I purchase from Ammo Bros often, from both the Commerce and Ontario location, depending where I am on any given day. From Armalite to Zeiss (see what I did there), they have everything you need. I've joined their Facebook page so I get the flyers. Don't miss their FLASH SALES. My cousin and I recently purchase 4 pistols during a flash sale. Great deals. 5 Stars thanks to Samantha read more

Not pleased at all. I have been here on several different occasions and the customer service has always been the same. Slow and rude. You would think I would have learned. This place is local to my home, at this point I would rather drive some Dianne just to get some service. The staff is too busy taking phone calls and what appears doing shop repairs. The manager Art dismissed me and my buddy who are looking to buy and do a private party transfer. This guy is just plain rude. One delay after another! This prices are high here. At least $50 more than most gun stores. They do have a lot of ammo for sale. Maybe they can concentrate on that! But the slow staff and rudeness are just too much for me to return ever again! I could not bear returning just to sit and watch the staff talk and to do repairs on my time. read more

Ammo Bros - Waiting for service - Sporting Goods Near Me - Ontario, California

Honestly a horrific experience. They have no phone number that works. If you want a status on your gun you will sit outside in line for hours. When you finally get in, the associates are rude and condescending. No communication with those in line. Transfer prices are not great. Buying from these guys makes you feel like you are begging. read more

Overall, I had a positive experience at this shop, and would return here again. The selection of products on display is impressively comprehensive (they have VEPRs!), and the prices seem reasonable. I picked up a pair of NanoVaults (NV100s) from them for actually *less* than what they cost on Amazon.com ($25 vs. $30 each, respectively). This is an impressive feat, considering the overhead that they have to contend with as a brick and mortar shop vs. an online vendor. The Private Party Transfer experience here is not the best, but I'd say better than average. They're pretty fast (better than any Turner's, any day of the week), they don't give you any attitude (smart business move as always), and by and large, they don't play any games with you when it comes to the PPTs. Two things worth noting, however: 1) Oddly, during the PPT, they had me (the seller) fill out a form with my info. No big deal, just thought it was kind of funny because literally NO other FFL I've ever conducted a PPT at (and I've done quite a few of them over the past years) has ever had me fill out such a form as a seller. 2) My buyer was required to purchase yet another new cable lock from the shop to accompany his pistolen. No big deal either (a few more bucks), but Turner's is the only other shop I know of that so stringently articulates and enforces the requirements of any FSD that must accompany a firearm in a PPT (the seller throwing in any random aftermarket DOJ-approved cable lock w/o a receipt is apparently not kosher). Just like the original Ammo Bros in Cerritos, you cannot just walk into the store at a whim - the staff has to make an assessment of you, and then buzz you in at cage of the front entrance. I have no complaints really (gee, who could blame a Merchant of Death for having stringent security measures?), I just find the whole thing amusing. Most (though not all) of the staff here was pleasant and professional to deal with. High marks in particular go out to Louie and the nice girl at the counter (I'm pretty sure her name was Samantha). Plenty of parking is available out front. read more

DONT WASTE YOUR TIME COMING HERE!!!!! I get that everyone is trying to buy ammo and every store is short on inventory, but this is just bad customer care. Called and called and called, but only get answering machine. Arrived before opening, lots of people already waiting. I wait to find out that they are not even allowing walk in to buy. Asked how to get in and she repies to schedule appointment. Well ,they don't answer phones, the answering message doesn't say to make a appointment. Only says they are to busy to answer calls. The worker tells everyone to order online and do a store pick up. I asked if they had a certain ammo in stock, she was clueless and didn't even know. Well, I just checked online and everything shows out of stock and to go into/call store for inventory. So how do you purchase and pick up then. They easily turned away 20+ people while I was there. All I wanted to do was spend about 2k in ammo. I ended up going elsewhere and spent my money there because they know how to answer phones calls and properly inform customers of possible inventory, wait times, and cost. You need to Learn to properly run a business. Be organized. Make a inventory sheet of what you have in stock and pricing( primarily ammo since your called AMMO BROS). Get a line of customers outside. Ask each customer what they want to purchase, go down your inventory list to see if its in stock. They only get what they ask for. Inform customer if its available or not. Make sure customer is qualified to purchase that day. Use a questionnaire to determine who would not qualify. Go down the line of customers and get there information and set up a time to come back if your very busy. At the very least put a notice on your website or answering machine that you require an appointment. Why let returning customers and potential customers waste their time going to your store, just to be told your not taking walk in customers. All this within 30 mins of opening your store too. It saddens me to write this review, but bad customer service should be reported so that hopefully they learn from it. This was my go to ammo store but I will not come back here and take my business elsewhere from now on. read more

Gotta say - I see the negative reviews but I had a good experience there. I went in about 3 times and all the times I had different ppl help me and were very nice/knowledgeable. The female employees can use some smiling.. The guys were a little more knowledgeable and easier to talk to i guess now that i think about it. I got the written test/background check/purchased my first firearm there. It went all as explained. The prices could be a little high there but since it was my first gun, i went with their recommendations. I will more than likely go back to get more accessories and possibly more firearm. read more

Shitty service, never answer the phone, no sense of logical structure during covid. Place is a joke

Wish they would clear their voicemail inbox or answer the phone so one could make an appointment to get in or answer a question.

All I can say is two words describe these people who work there this is Thursday, 4 March 2021 fucking retards they have like six people working inside three customers but they make you wait outside and when they ask you what you're looking for you tell them and they say oh yeah we have it in stock so you're waiting outside and waiting outside when you're waiting outside and you get in the store do you wait again we know when inside wait inside wait inside finally get up to the counter oh we don't carry those why the fuck did you have in person at the front say that you did well maybe I'm the fucking retard for going to the shop that is notorious stupid read more

I love Ammo Bros. I remember seeing this location as a baby, during it's grand opening event. There was a tent sale and even an FNH/Walther truck. Now he's all grown up and running like a well oiled machine. I came here the other night, a Friday. To my surprise it wasn't busy at all. Sure, they were an hour and a half from closing, but that never stopped the Cerritos store from having a long wait. That night I experienced for the first time, being approached by a salesperson without having drawn a number, then just "shooting the shit" (pun intended). It was a pleasant visit, and afterwards - in the parking lot, I added the location to Yelp. They deserve it. read more

Ammo Bros - Storefront. - Sporting Goods Near Me - Ontario, California

Great service explained every question in detail short wait time found everything I need

Recently went to the Ontario store, took the FSC exam, completed the background check, then bought a Glock and ammo. It took a little more than 3 weeks from start to finish. The staff is friendly and very helpful. I do recommend making an appointment, go to their web site and select the "leave a message" option. Someone will response to your request and contact you with an appointment day and time. Follow Ammo Bros on IG for in stock updates. read more

Called to ask about taking safety firearms test Gavin remembered I called and it was two of us testing. Great customer service! Tested passed and got our cards laminated also. Definitely coming back. read more

Just stopped by to learn more about guns and the new laws coming into effect in 2017. Spoke with a gentleman named Kyle who was very kind, knowledgable, and patient with us. We learned a lot about the different guns and are going to a shooting range to try a few different out and then come back to buy one or two before the end of the year. Thanks Kyle!! read more

Ammo Bros - Stopped in to learn more about guns. Great place! - Sporting Goods Near Me - Ontario, California

The customer service has drastically change since my last review. Today I waited in the freezing cold for 3 hours for an online pick up order. Once I finally got inside the staff was extremely rude and couldn't care less about customer service. The chubby hispanic guy with a black shirt has a complex, he is very disrespectful and should be fired. I bought an item online 2 weeks ago which was pointless. The item has still not been shipped to the store yet. I've been waiting 2 weeks for nothing because it doesn't even count as the 10 day California cool off period. I was given no tracking number and just told to come back at a later time. The chubby guy refused to give me a refund because the item was purchased online. The online email and contact number is unresponsive so this makes it almost impossible to get my money back. AVOID THIS LOCATION AT ALL COST !!!! read more

You almost feel like they are doing you a favor to letting you in for a purchase. I think they are so feed up with a bunch of people who are angry customers that they don't show customers the service they deserve. read more

The wait to get inside sucks (due to Covid precautions) but the staff were all extremely helpful and always responded to my emails. I purchased my first firearm (Beretta M9A1) from them and had Ammo transferred to their store for pickup. Shoutout to Alex for getting me all set up with top notch customer service. These guys are pro 2A. Will always do business with them read more

Don't waste your time with this unprofessional business. They make you wait in line for hours & will close for the day instead of helping whomever is waiting, they will tell you to come back another day. I will never give them my business. They need serious customer service training read more

A terrible store, I bought ammunition online, but they never told me when I can pickup.I was try to contact them, no any answer!

my regret that i didn't read these reviews first!!!! bad place for business. the young lady at the register was very sweet. But the little boys in that shop are RUDE! they have a bad system for their store. DO NOT WASTE YOUR TIME, YOU WILL WAIT ALL DAY AND THEN TURNED AWAY BECAUSE THEY FAILED TO FIGURE OUT A SYSTEM FOR RECEIVING WALK INS. There isn't sufficient help and only have 2 people there, really one, because the young lady is at the register. It was my first time there and I will never be back, I'll spend my money elsewhere. Terrible Terrible Terrible read more

The new store is very nice, a lot bigger then the old shop. Everyone here is always friendly and very helpful. Most of them really know their stuff. The prices for ammo are usually really good. If you are in the market for a weapon or ammo I would suggest Ammo Bros over the big place up the street. You will get better service, better prices and easier parking. Have fun. Don read more