First time gun owner everyone at the store was courteous buying experience was painless & professional! Will buy again from here¡

First time gun shopper! And had a great experience coming here! Service was amazing! Have to give Andres a giant shout out here! He was incredibly knowledgeable!! I will definitely be coming back!! read more

No customer service, no customer acknowledgment, very low inventory,. This place sucks I'm going to another gun store. We're at least they know you're there. read more

Our number one gun shop. Came in for ammo and walked out with an upper lol. Justin is super nice and both of the guys working are very helpful and knowledgeable. 10/10 read more

This place was fast, quick, and easy. To buy ammunition you have to go through a process. Ammo Bros makes the process a breeze. Why? Because they don't mess around like other places that take all day screwing around (B. Pro). Also, they guys at Ammo Bros are very knowledgeable about guns/ammo. read more

I come here to buy ammo for my Glock and AR! Always amazing and quick service here. Everyone here is very friendly! Huge shoutout to Rick, always providing the best service and very knowledgeable on everything about guns and educates me on how they work, best ammo suggestions, and how to clean them. Ask for him! Highly recommend this location! read more

Ammo Bros - Guns & Ammo Near Me - Riverside, California

Cool shop, good selection, prices are on the high side but the staff are super helpful. Love my KSG.

Went in bought a handgun was in and out 10 mins to start my 10 day cool down. Came back in 10 days finished the paperwork and was out in 15mins. Love the shop. Super friendly customer service. See you guys again! read more

We had the worst customer service experience at this location we were helped by a lady with a horrible attitude and cursing at other employees and she smelled really bad her breath and hair smelled we were being helped and she just left and started to do something else in middle conversation so rude I think she was the manager of this riverside and Ontario location! read more

Went into ammo bros looking for a holosun for my hellcat pro I saw one that I like I asked the employee if it could fit could fit my gun without any hesitation he easily recommended it come to find out it was a big surprise having to find out it was a aspis cut not a holosun rmsc cut so had to buy a plate and now the screws are too short, I tried to return it but they refused to do so overall terrible service. read more

This place is a joke !! First and last time I buy a firearm from this place. I have a bunch of firearms and never had I ever had an issue buying a firearm, this place is the first and only place to give me an issue. I wish I can give this place a zero !! Don't not buy from this place !! I have never ever had an issue buying a gun , all of a sudden you have a issue with my name not matching my birth certificate cause I have a middle name on my drivers license and no middle name on my birth certificate. when I asked you to give me the persons name at DOJ so I can call and ask them why the issue all of the sudden , all you do is give me a first name , this place is a joke !! I have had a ccw for 16 years and never had a problem !! I bought 2 guns in the last 120 days from the bass pro shop and this NEVER came up , bought 2 guns from Fowlers gun shop in Orange within 8 months , this never came up , I bought 1 gun at the gun show 1 year ago and this never came up !! So with that being said I think you're just being a Karen and your store is whack !! Change my name cause you said I should so it matches my birth certificate , you know how stupid this sounds. The department of justice lets nothing slide , so it's funny how you said that this one time the DOJ and ammo brothers was going to let this slide. DOJ lets nothing slide when it comes to guns !! You're just on a power trip and tried to flex your power and it didn't work cause I still came home with my gun you hotdog . read more

Ammo Bros - Guns & Ammo Near Me - Riverside, California

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I gave these guys a few chances the first experience was great everyone helped and it was easy but since then its greatly disappointed me the staff cant even keep up with what day it is ,always getting days wrong i called and they told me there was zero tax all day on everything and made sure i wasnt hearing things i confirmed with the gentleman over the phone after arriving and purchasing my items i was met with all the taxes included and the guy checking me out let me know the sale had ended a whole 4DAYS prior to my purchase so how was it confirmed over the phone that the sale was ongoing? Also was told i can pickup a firearm id purchased on a day they were closed and another after hours of closing doesn't make sense to tell me these guys are chill but thats kinda it just chill not the sharpest read more

Great friendly service! Ruben was very helpful! Great section of guns and parts! Thanks again!

Worst gun store ever, walked in to purchase a new shotgun, or at least order it. Stood there for about 35 minutes with nobody saying a word to me while one of the two workers in the entire store took his sweet time with a first time gun buyer like there wasn't 6 ppl standing around waiting. read more

About 2-3 years ago, I purchased a Trijicon HD night sights for my S&W Shield (not cheap) from Ammo Bros - Riverside. As I was about to leave, the salesperson offered to install it for free. Not questioning at the time if they had a gunsmith on-site of someone qualified to change sights, I took the salesperson up on his offer. A BIG MISTAKE that would not be realized until I had to remove my rear sight to service my Firing Pin Safety which requires the removal of the rear sight. So the other day, being a certified factory armorer and having the proper pusher tools to remove the rear sight, I was quickly shocked when I finally looked at the rear sight installation for the 1st time. It was like, "What the "F" did they do to the set screw." After scrapping off some of the bluing, which was now obviously done to hide what they did, was a set screw filled with some type of metal. Taking it to a certified gunsmith, he too was dumfounded at what they had done and unable to remove the fastener without several attempts using a drill press and a carbide bit to carefully drill out the fastener resulting in the cost of a gunsmith and the destruction of a $140 sight. Both the gunsmith and I were unsalable to figure out what they filled the set screw with but Ammo Bro's. attempt to successfully hide it was so evident but it also looked intentional which is worse. Don't let these clowns touch or modify anything even if they offer to do it free. They are salesman, that's it! I will not be returning to this store ever! Talking to my gunsmith, he mentioned that at one point he tried to get a job at Ammo Brothers but was told they don't hire gunsmiths. One more reason to never let Ammo Bros tough or modify anything. read more

Ammo Bros - The set screw filled with some metal material after some of the blueing was scrapped away. - Guns & Ammo Near Me - Riverside, California

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They have pretty decent specials throughout the year, and fairly priced on most things. I have been here many times over the last few years, and over the last year or two the service side has gone downhill. Even with only a few customers in the store, no one says hello. Everyone always seems busy doing stuff and it's always a wait even if you walked in, pick an item off the shelf and walk to the register. This last visit I was literally the 4th customer in the store, with three employees up front working, it still took over 20 mins before I was helped. Had I not already preordered and paid , I would have just walked out. I hate seeing good establishments go downhill. read more

Very helpful and Donald is willing to share his knowledge and point you in the right direction. Made the entire process of getting started very easy and engaging. read more

It was my first time here and it definitely won't be my last. I will only be purchasing firearms from this place from here on out. Katrina was very helpful and patient with me and also just had a positive attitude. I've been to many other places and had bad experiences. With rude employees but not here. I highly recommend ammo bros and cannot recommend asking for Katrina's assistance enough. read more

Great place to gather more information or get any of your 2A needs. Had a great experience and made a great purchase.

They don't want your business. They don't care. I like supporting local businesses instead of going to Bass Pro shops and getting a firearm. I have been trying to call them for three straight days during their business hours and the phone just rings and they have a voicemail that is not set up or it's full. I'm trying to buy an $1800 gun from you all I wanna know is if you have it in stock so I can head to your store and give you my money. With gun inventory being hard to come by everywhere I don't wanna waste my time in traffic. a simple phone call would give me my answer and I could do a transaction with you. You guys are supposed to be a small business that values customers, responds to consumer needs, and is friendly about it. You are failing as a business. I also actually just showed up in person about a month ago there were three people ahead of me and there was only two people in the actual store. why you guys don't allow more than 2 is beyond me. it's not even a Covid regulation it's just laziness. if I can go into a Walmart with 400 other people I think you can let more than two people in your store it's pretty big. read more

This place is a joke. The customer service sucks. There needs to be a separate line for online pick-ups and those who want to make a quick purchase. (As opposed to putting your name on some list and waiting outside like a dog). What irritates me the most is that I already know what I want and I see a bunch of old guys that are standing there at the gun counter ho-humming and being a fickle idiot about which gun they want. Shop elsewhere! read more

First time gun owner and I am very happy I stopped by Ammo Bros for my first purchase. Abraham was incredibly helpful and very attentive to my very basic questions while helping me navigate my options and pick the right handgun for me. He was never on the up-sell and his advice was wise and very reasonable. Loyal customer from now on and hope the experience stays consistent. Someone give Abraham a raise! I'm aware demand is incredibly high and supply low. I'll continue to shop here as often as possible. read more

I have been to Ammo Bros in Riverside on a few occasions and have always gotten great service and advice. As a novice, you need to have knowledgeable people helping with your purchase and not trying to sell you the shiniest most expensive thing on the shelf. I highly recommend Ammo Bros for its highly professional sales team. read more

Unbelievable how arrogant the staff is at this location. Given the situation with having a large demand for their products, the completely lost sight of customer service. The he only reason I am buying today is because no one has the products I want right now but as soon as we get back to some normalcy, their location will not have my business. A couple others were also complaining about this staff as well. And to be clear, the wait is not an issue. The arrogance, The poor communication, The rudeness and the need to get the last word in by their staff is the issue. read more

All this location has are excuse after excuses. Do what you will with this review but communication and service for this location is the worst. Ammo brothers Santa Ana has better protocols if that's what you want to call their excuses. They lost business from customers before me and I just experience what the ppl before me had. I'd rather drive an hour and find a smaller shop. This location had poor reviews before I arrived and I just thought things would have been different. read more

These guys are doing a great job!!! All the whiners leaving shitty reviews are crying because no one is answering the phone? They are on the floor helping customers like me who go there to BUY! read more

Been here like 50 times, I'm well aware of what they carry and don't carry. Needed a lower parts kit for an AR so I went on down there. Wanted to look around a bit before I picked up a kit. Guy behind the counter would not leave me alone. I think he was new. I finally give up and walk over to the counter where the same guy was working. Told him what I needed, just a lower parts kit. "We don't have those." I was a bit confused. I looked right past him at a wall filled with nothing but AR parts and accessories and he still said they didn't carry lower parts kits. Mind you, this is something that pretty much every gun store usually has regardless of whether or not they sell ARs. I almost believed him until I saw one right behind him and pointed it out. It was a no name brand and It cost well more than twice of what a better known brand should cost. Maybe it's just me, but I don't think you should be behind a counter if you don't know what's back there. read more

I am extremely disappointed with Ammo Bros. Their customer service is abysmal; the staff is unhelpful, and management is unwilling to address issues. My experience left me frustrated and unsatisfied. I'll be taking my business elsewhere, where customer service is a priority. Avoid Ammo Bros if you value a positive shopping experience. Great Place, Great Prices, and Bad customer service. read more

Guy named Don said he would save the Bedell Super Nova I wanted for me. I told him I was 30 minutes away. After driving all the way to Riverside, I get there and he had sold the shotgun to someone else already. All I got was a sorry. He said he couldn't find my number and "tried" to reach me. This place is a joke. You shouldn't treat your customers this way. If you didn't intend on keeping your word, then just tell your customers it's first come first serve. read more

Man oh man poor customer service couldn't even use the restroom... plus been waiting like 45 mins just to be able to see a firearm.... and they got a couple of people working one guy literally walking around doing nothing read more

Ammo Bros - Guns & Ammo Near Me - Riverside, California

The worse place to shop waiting time 35 minutes to an hour before someone can help you or even ask any questions.. very low and expire or out of time inventory .. read more

I bought some ammo on line on the basis that it would be quickly shipped to my local store and easy to collect. Yes, it was shipped fairly quickly and I received a notification when it was there and ready for collection - that's where it all breaks down. I have visited the store in Riverside now on 4 separate occasions at different times of the day only to be told each time there was a 2 hour wait and i would need to stay within 5 minutes of the store until I got the call that it was my turn. I get it that Covid 19 is a pain in the ass and retailers are having to modify their operations but this is a complete joke! A gentlemen arrived at the Riverside store in front of me stating he wanted to look at accessories and he was let right in. But what really did it for me was that I was told that the 8 people in front of me wanted to look at prospective weapon purchases and they couldn't be rushed! So basically, the way i read that is that they had my $140 bucks in hand for the ammo so I would just have to suck it up and wait and give priority to those who 'might' buy weapons. This system is categorically wrong and priority should be given to those that have actually made a purchase already. Ammo Bros internet sales didn't even bother to reply when i offered a solution to send it to a smaller FFL and I'd pay shipping and their surcharge to collect it rather than wait 2 hours. I ended up buying the same product from Turners and was in and out within 10 mins. Total joke Ammo Bros. read more

This is the worst run gun store around. They are quick to take your deposit and payment. After that have fun waiting in there parking lot everyday for them to call you on the never ending list they have. Been there 5 times since the purchase to pick up and still havent been able to get it. Expect to waste an entire day if you actually want to walk out of this store with anything. Go to any other gun store , this one is run by a bunch of wimps that are scared to death of covid. read more

Only allowing two people in the store at a time. Be prepared to wait out in the cold while the other folks take their sweet ass time better off going to Turner outdoors where they have like 20 people in the store at a time. Ask to come in "You've still got 2 people ahead of you" after like 30 minutes. Security entrance not too inviting for business. It's like a damn pawnshop don't think you're just gonna walk in there. Friendlier service elsewhere read more

Can't say it enough how much I dislike this store. Will pick up my order and will be the last time this store ever sees me again. Good thing they had me by the nards with my deposit because I would much rather drive further to either a different ammo bros or a different store. If time is of absolutely no concern for you then this is your place. No matter what time you visit this store expect a minimum hr wait outside. I had 5 ahead of me and its nearing 2 hrs waiting. This place sucks big time. read more

Worst experience ever showed up at 2:45 pm they said I had 12 people ahead of me waiting until 5:00 pm to check on statues. At this time there were 8 people ahead of me ridiculous I only wanted to buy ammo read more

I've been here three times with two different people accompanying me. I was alone my first visit. I'm new to gun ownership. I had some basic "bonehead" questions about making my rifles California compliant and about some accessories. The response I got was one of indifference. It didn't get to me though, I get it, dumb questions. I understand how that can be received. I made some purchases and went on my way. The following two visits were similar. Indifferent demeanor and condescending tone when speaking with them. It seemed like a "you need us, we don't need you" posture. That impression was shared with me by the folks that accompanied me before I shared my opinion from my first visit. I returned to this store because of their selection. I wanted to find a place where I could feel welcomed and continue adding to my collection since the place I used to go to closed down. Based on my experiences, ammo bros isn't going to be it. read more

Went today and checked in. Totally understand there is going to be a wait. We had 9 people ahead of us.. Was advised to go grab a quick breakfast. After shopping around at 5.11, getting lunch and waiting in the car for about 2 hours went in to see how much longer; was told we still had 4 people ahead of us. Seriously? 2.5 hours and they could only process 5 people who were buying ammo? We watched who went in and out since we were parked by the entrance. They couldn't say how much longer the wait would be, nor seem to act like they really cared. So, do they take people out of order, or are they are just highly inefficient, which means they have a terrible business model? Not worth waiting 3 plus hours to buy ammo. Went to Turner's, waited 35 minutes, was treated like we were valued customers. I'll never go back to Ammo Bros. A little update. They finally called to let us know they were ready for us. 3 hours and 42 minutes wait time. To process 9 customers. read more

I am certain most of the issue is corporate and limited staffing but with that said I have made now three trips to two different Ammo Bros and received horrible service. After shopping here since Cerritos store opened I must say this has become Gombe last place in the world I will do business with. The hours on their website are still wrong and no one answers the phone. First time I drove to Riverside from So OC to find out the store hours as they were not open. Second time called and message said the Riverside store was closed so I went to Ontario stood in line for two hours with 6-8 other people only to be told they were not going to be able to assist me as they were closing. Third trip today arrived around 3:15 was told I needed to put my name on the list and there were 11 people in front of me it is now 5:05 pm and there are still 5 people in front and they might not even be able to assist me today...wow I cannot think of worse service and communication. read more

Ammo Bros - Guns & Ammo Near Me - Riverside, California

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I've been a customer of this business for a year and spent nearly $2000 on guns and ammo and just had the worst experience with them than I've ever had with any other business in my life. I made an online ammo order with them during their Black Friday sale and referred two friends to the same sale for the same ammo. Both of them got their ammo sent to external FFLs in San Diego and Washington state within two weeks. My order was FFL'd to this location in Riverside and the online order status stayed stuck in "Inter Store Transfer". I was charged the full amount at the time of the order. I never got a single update or call regarding the order status so I went in person after a month and was told they didn't know what happened but they would let me know if it comes in. Another month goes by and I went in to pick up a separate order and asked them again about this ammo order and was told they may have oversold the ammo and there was no other update. I told them I would be willing to take any equivalent ammo (9mm 115gr factory fresh) since there were hundreds of rounds of equivalent ammo sitting right in front of me at the store and the salesman said other customers had been told about the oversold situation, the manager had refused to have other ammo price matched for the amount they had paid and were offered refunds. At this point I asked to talk to the manager and was told he wasn't there and I expressed extreme disappointment in both the situation and customer service. He said he would let the manager know. A few days later I finally get a call from the manager and was informed again about the oversold situation and that they can't change the price of equivalent ammo despite the full amount having been charged months ago. And then also revealed they might've accidentally mixed up my order for ammo to be sold for walk in purchases. I gave him a piece of my mind at this point. He told me if I had let him know sooner he could've maybe helped and then pretended as if I hadn't been to their branch multiple times, contacted their internet sales email and hadn't gotten any helpful information once in that time. Then he had the audacity to offer to sell me ammo at the current prices which were 25% higher than I had already paid for as if he was doing me a favor. These fuckers will fuck you, look you in the eye and tell you to fuck off with the absolute minimum legal required action (offer a refund) while they sell your PAID FOR goods to another customer with no remorse because the industry is backed up on supply and have a line out the door every day at the time of this writing. All while they provide 0 updates and if I hadn't complained in person, probably would've never gotten another update. I've also had a special order with down payment on a Sig P226 for over 7 months but never got a single update from Ammo Bros in that time. I've had to go to this location once a month every month just to be told they don't know anything. I've cancelled both orders and will never give this piece of shit business my time or money ever again. read more