First time gun buyer, and I didn't know what to expect. The gentleman that helped me was blunt but helpful. I probably annoyed him because I signed the wrong spot on the paper and it was near closing time. However, that doesn't take away from the process of how helpful the staff is when it comes to helping you out with your purchases or anything related to the sales of guns. Here's the process for all customers I think and first time buyers will be detailed below: Oh first thing is first, you'll need: - Have your invoice (if you order online) and let the clerk know where you ordered it from: Their website (Ammo Bros) or a third party website. This will help the clerk find the gun easier. - Picture ID (Driver's Licenses) - Secondary form of ID w/ address (Car registration, utility bill etc) - F.S.C. Card (if you do not have this, they will provide a test for you which will extend the processing time by at least 15-30 minutes. You'll need to take the test and someone needs to grade it.) 1. Sign in on the sign in sheet, and put down what you are here for. In my case, picking up a gun. If you haven't filled out any paperwork I'd put down paperwork to pick up gun or something to that effect to lessen confusion. In my case, I had to fill out paperwork, take the Firearms Safety Certification Test ($2 for a laminate copy). Then submit paperwork for a background check. This process varies (in my experience probably 1.5 hrs not including wait times). 2. The Firearms Safety Certification test is common sense (to me) and very straight-forward. Individual results may vary. 3. The background check is pretty standard but read through it carefully and make sure to fill out every line except M2 (the clerk will tell you too), it'll save them a lot of time and make the process smoother. 4. When signing papers, make sure to sign the right spot. This is the part where I messed up on and signed the "Sales" line instead of the "Transfer" line. I auto piloted at this point because I was super hungry and was still recovering from being sick. My bad! But please read before signing and ask (better to be annoying than to drag out the processing time). 5. They'll let you know when pick up the gun. Some advice: If you're picking up a gun and haven't filled out paperwork, slot at least 2 hours to do the paperwork process. Don't arrive 5 minutes before closing. They'll say 30 minutes but I think it's better to give them 1.5 hours to process. There's numerous factors: - Other customers - Paperwork processing - Murphy's law: What can go wrong will go wrong, better to be safe than sorry Overall, the store is clean, they have a number of guns in the store (I'm not really gun savvy yet). There were some missing items from the shelves but I think if you need basic things like magazines, sights, bags, containers, and gun cleaning supplies. They all should be fairly easy to find. The store is also under construction so expect loud noises like drilling and hammers. They have a bunch of different types of ammo behind the sales desk/counter. I know for sure they have 9MM since that was what I was looking to get. I'll update next week when I'm able to pick up the pistol about the pick up process. TLDR: Read the requirements of what to bring. Slot 2 hours for the paperwork process and wait times. Do not show up 5 minutes before closing (7PM). Sign the right boxes and of course read what you're signing. And sign up when you get there. read more

All the gentlemen when I walked in, were very kind, courteous, and respectful. Their company or this particular store is ran with such efficiency and kindness. They're very careful and everything they do, considering their products needs to be in delicate hands, and they go by the book and they cross her T's and dot their I's . It was nice to see how efficient and with integrity following policy. I highly recommend this company For your further hunting, fishing or whatever you may have this need for military , police -academy, and for insecurity as well. God bless, Brenda Gilliam read more

Amazing experience with these guys, Martin the Mgr. there was awesome. I explained to him my situation with their competitor in Norwalk, they will not deliver to undetermineds. Their competitors employees said to just do the background over again at $50 a pop, I even paid $50 for a live scan. I am a Ammo Brother's customer for Life now, thank you Matin and ask for him when you get there. read more

Ammo Brothers - Guns & Ammo Near Me - Cerritos, California

Leaving this review for the salesman Loren. Thank you for the phenomenal customer service from start to finish. The selection in the store was great, customer service, and what I got was a good bang for the buck. Will come back in the future. read more

Had a very easy experience at Ammo Bros. I wanted to purchase a firearm from a private party so we used this location to handle the PPT and no stone was left unturned. They explained the process and made clear the different fees and waiting period necessary from California DOJ. They also have a great selection of accessories and looked to be fully stocked shelves of whatever you could think of. I will be back soon. read more

Had some time before work today so I checked out the cerritos ammo bros. After the Santa Ana store closed, cerritos is now the fishing tackle location. Much smaller store overall compared to Santa Ana, but bigger than Ontario or riverside. Limited selection of fishing tackle. I didn't make any purchases today, nothing that I found was something that I couldn't live without. Prices are competitive for what they stock. I also perused the guns and firearm accessories section of the store. Honestly it seems like the selection is smaller in that department than it used to be, but that might just be my memory. Overall ammo bros is a good store and I will continue to shop here in the future. read more

I like to support locally owned businesses, but each time I've come here has been a complete letdown. I ignored all the negative reviews about their customer service, but they couldn't have been more accurate. They have a good selection but their bad attitudes ruin the whole experience. When you walk in, everybody makes eye contact with you but nobody greets you and they just expect you to know where to sign in to get help. Even when you do sign in, they'll keep you waiting for 30+ minutes with nowhere to sit and then help people that have signed in after you. Everybody in here acts like a know-it-all, but they can't seem to even get a simple queue process in order. And don't bother trying to call ahead of time to check their stock, they won't pickup the phone. Take your time and money literally anywhere else, Ammo Bros doesn't value it and they make that very clear with how they treat their customers. read more

This stores customer service is trash. I need their assistance and all I keep getting is Sean's voicemail. When they do answer, they keep me on hold for 30 - 45 minutes. You guys are not that busy to pick up that phone for 2 minutes to answer questions. I know I am only one customer, but one less customer for your stores. read more

Came in to buy 100 rounds of 5.56 ammo -- it was lunchtime so there was a bit of a wait but that's because they were helping a few customers with firearms purchases and the necessary paperwork is not a three minute egg recipe. I was in and out in about 40 minutes. Staff was friendly and professional. Recommended. read more

First time shooter and thanks to Phil he helped me pick a flashlight for my P365 these dudes are awesome! read more

Ammo Brothers - TLR-6 - Guns & Ammo Near Me - Cerritos, California

They don't care how many people are in line. They will swap stories with their buddies all day while you wait.

Emailed to ask question about a transfer, person who replied was rude and did not even answer my quest. Also i have been in this place in person and i have had mixed interactions most negative. Stay away and take business elsewhere. read more

Half the staff are helpful; the other half are punks. I went in to pick up my 12-gauge, and it took what felt like an hour or two. While waiting, I was with a friend, and one of the employees was talking to a couple and laughing, looking at us, saying something about how I wasn't going to get my gun anyway. One of the other employees was really nice and helped me out, told me he'd be back. While waiting One of the bearded guys, who I think was his supervisor or boss, kept giving me stink eyes. I eventually filled out the rest of the paperwork, and the gun was released to me so i guess i left with my gun anyway t(-_-t) that one employee with glasses was chill though." Selection: mid read more

Hello everyone, I normally don't leave reviews for businesses, but the experience I had at Ammo Brothers can simply put by saying great customer service. I walked in needing help on my P229 slide, Miguel and Martin were extremely helpful. They never pushed any of their products- simply made suggestions; they even recommended a local gunsmith who they thought might help. I don't know if it's under new management, but these guys are definitely better than the previous ones! They listen to the customer and don't come off as gun snobs. I'm definitely going back to ammo Brothers for my next purchase. read more

Went in an bought a Springfield hellcat mini. It was on sale so I didn't know you couldn't put 20 percent down. Couldn't find it in the policy but the rep helped me out and asked the manager who let it happen. Thankful for that! Thanks to Miguel for asking for me! Overall it went smoothly. I'd recommend this store any day. read more

The best place for all your ammo needs. 5 start review. The staff are friendly and professional. Will be back for all my ammo needs.

Had the team at Ammo Brothers handle a 10+ firearm Private Party Transfer the other day. Could not be happier with the service received as this transaction took multiple hours with the amount of firearms. As far at the price goes.....IMO they don't charge enough for what was really done and the actual time it took. Well done Gentlemen! Thank you! read more

Insane wait times, and that's always the case even when I come at different days and times. Way worse than Turner's. Been waiting more than an hour already to be helped read more

Staff was okay. Customer service can be better. Very empty selection. Fishing gear was okay. Staff need to be more patient with new gun owners. Management needs to stock up on more accessories as new guns hit the roster. I would shop here more but the selection is small. Prices on ammo is a bit pricey compared to Turners or Bass Pro. If this store steps it up I many of us would shop here more often. read more

Went in to do a Transfer and the customer service was awful. Despite the store being completely empty the clerk was rude and made us feel as if we were a bother by being there. read more

I went to the cerritos location and the clerks were very rude and did not want to be there it seems. I asked a couple questions and were given a resounding " no". My friend arrived a few minutes later and she was met with the same attitude. This is 2 pm where no one else was there. Complete empty store and now I know why. Sad to not be loving ur job!! read more

Great service, informative and caring. The prices they offer are definitely worth it. You're not only paying for the items, but you're paying for service too. read more

Ammo Brothers - Lit - Guns & Ammo Near Me - Cerritos, California

If you're looking to get ammunition expect to wait an hour... My first time coming to this shop to check out and purchase ammo and some goodies and not once has a employee acknowledged me nor mentioned about a paper to write your name waiting for a call out. I understand that employees can be busy with clients but show some energy that you want to be there lol make gun owners feel welcome there. read more

I would leave zero stars but that isn't an option on here. I hate to be that guy leaving a bad review but for anyone purchasing a handgun make sure they explain everything to you before hand about what is needed to purchase a handgun and if those document will get you out the door with your firearm in 10 days. I purchased a firearm waited the 10 days and had to refund it because the employee who was trying so hard to push the sale on me failed to explain that my vehicle registration would not allow me to take my gun home after 10 days because it wasn't active for another month or so even after paying the dmv and the employee accepting my payment and processing everything with that same vehicle registration he claimed would work. I ended up refunding the firearm and lost 158 dollars to ammo bros. Beware of them having inexperienced employees who do not know the complete process of selling firearms and beware of them trying to sell you most expensive guns. I'm glad I didn't purchase the expensive gun he offered me otherwise I would have lost a lot more money. I ended up walking out with less money in my wallet, no firearm or store credit on anything even as a courtesy for being a mistake on there end. Just take your business elsewhere my friends customer service isn't a thing for them they cared more about the money than losing a customer (yes my vehicle registration was valid it was up to date and payed to the dmv) read more

The worse customer service I'm sure it's gonna get better, but management are nice. Maybe it's just because of under construction . read more

Wow the customer service is not good. I just got off the phone with a lady who was very rude. I asked her if she could check if my gun that I ordered was still at their facility or if it was shipped to my stores location for the special order. She kept stating that I was incorrectly saying things. I gave her the benefit of the doubt. After several minutes of trying to articulate my need she then stated that the bag that I ordered did not ship. At this moment, I knew she was unhelpful, clearly out of it and did not remember why I called in the first place. I told her that I was talking about a firearm. She said that I kept saying she needed to confirm who she was talking to and that I had called earlier about a bag. I told her that I was on hold for 12 minutes and had to hang up because I couldn't wait any longer. I never talked to anyone. I had to call back. She insisted that she talked to me then eventually gave up and said she checked the back for my gun but it wasn't there. Which is odd because she went from talking about a bag to instantly checking within seconds to see no gun..? I will never buy from Ammo Brothers again and will not recommend it to anyone else. read more

They just recently remodel. Very nice and clean. Super friendly and knowledgeable staff.

Some of the staff are helpful, but the rest seems like they hate their job and want to be somewhere else. They're ALWAYS under staffed! There were 10 people waiting with 2 people at the counter being helped by 2 guys. While waiting , make sure you hold going to the restroom, because there are no restrooms available to customers. One must drive to the Del Taco at the corner- hoping you don't loose your place line. Horrible experience here- go somewhere else where your business is wanted. read more

Picked up a Holosun SCS Carry optic today. I've been looking for this optic but it was sold out everywhere. I contacted Ammo Bros on Reddit yesterday and they reserved an SCS Carry for me. I drove to Cerritos this morning, told them my name, and they brought the box out to me with my name on it. I'm so stoked! Thanks Ammo Brah's! In addition to the Holosun SCS Carry, I bought a few boxes of 9mm and was very happy with the stock available. They also gave me a 5% military discount, which isn't a ton but it's something. There were a couple new employees being trained but this wasn't a problem at all. Everyone was very respectful and helpful. There was plenty of parking and the Ammo Bros store itself was very spacious with tons of room to walk around. There were plenty of firearms for sale and a large selection of firearm accessories. I'll definitely be back. read more

Ammo Brothers - Sig Sauer P365. Holosun SCS Carry optic purchased from Ammo Brah's! - Guns & Ammo Near Me - Cerritos, California

Let's start with that they're local since I stay in cerritos, there are some days where some of the staff gets a little cranky, but I get it we're all just trying to go home so not a big deal for me since I work in Customer Service The prices that they have are OKAY, they're not the best but not the worst either their inventory is not as big as rifle gear and also does not show current inventory that they have which is okay. I do wish that they could get better pricing on their ammo tho, the firearms are fairly priced! read more

I went in with a friend to buy ammo on 11/18/2022. The reason we went was to save a couple bucks on ammo vs buying it in the range for a mark up. My friend got denied because he did not have a real ID which is acceptable but I made a comment saying "real ID is a scam anyways" messing around with my friend not being serious but the employee gave me a lecture on how it wasn't. Then when I proceed to buy ammo because I did have a valid real ID he said you know I can deny you for anything on buying ammo and said it is a straw purchase. His ego trip was crazy I would have spend the extra $20 dollars at the range then have someone lecture me and listen into my conversation.The only reason I am leaving 2 stars instead of 1 is because the girl at reception was nice a friendly. Didn't get his name but was a chubby guy with glasses maybe white/Hispanic and with a Peter griffin size build. Your employees should not be narcissistic and ego maniac because of their political views, I can always buy my stuff somewhere else or pay a premium at the range. I try to be frugal but will defiantly pay for more for good service. I will maybe consider going again because it located near the range but if the interaction is negative again I will just take my business else where! read more

Ammo Brothers - AR 15 build ! - Guns & Ammo Near Me - Cerritos, California

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I'll be honest, I wanted to like this place. I really did and had high hopes, but alas, my last visit had me feel different at the end. I walk up and am greeted with a long line out the door. Mind you, this was during Covid and I totally understand the store capacity limit and social distancing that we all had to follow. It was here that I was told to sign in. The guy asked me what I was there for and I said 9mm ammo. He sounded like he was reading a mental script because his response was automatic and almost robot-like: "we have 9mm rounds at 50 rounds a case. $85.00. Hollow- point only.". I thought well, I'm here, I may as well see what else they have. I did stay and went inside. It was a circus. People were almost panic buying ammo. There were a lot of handguns in stocks as well as parts. I also saw why the line was out the door and not moving very fast. Due to processing and having to deal with the red tape that lawmakers have enacted for firearm sales, it was taking a while. I kind of felt bad for the cashiers. I paid for my ammo and was told it would be ready anywhere from 1-3 weeks. If you're familiar with firearm sales regulations, you know why. Again, I completely understood this. Edit: unless you have purchased a firearm in the last 5 years (I have not) you will have to wait out the background check process. If you have purchased a firearm in the last 5 years, you can leave the store ammo in hand the same day. My issue is with the price gouging. I went elsewhere and spent $30 for the same amount of rounds. I didn't take any pictures because of the sensitive nature of firearms to other people. I hope you understand. It was clean and orderly inside. The staff is professional, I just wish the price for ammo was a little more reasonable. read more

Ammobros unnecessarily cost me an additional $122.10 - combine that with terrible customer service at checkout and no attempt at all re service recovery - they lost my repeat business. Their warehouse showed 5 available in stock. On 6/9 I purchased it and was promised it in store by 6/13 (they get their deliveries on Thursday) in plenty of time to DROS and pick it up before the new excise taxes. Had discussion with staff and was reassured so I didn't drive down to RifleGear who had it in stock; I decided to stick local based on these promises. 6/13 came and went. 6/20 came and went. Got a call on 6/26 (a Wednesday? Did they get it the Thursday before). DROS initiated same day 6/26 for pickup on 7/7 (actually after hours on the 6th). Check out and there it is - the excise. Ask for an explanation on their delay and I am met with indifference and a somewhat blank stare like what's my problem. Simply put - the problem is your unexplained delay - not mine - cost me an additional $122.10. No attempt at any service recovery, follow up, etc. means no repeat business. They get 2 stars because 2 out of the 4 of their staff I interacted with throughout this process were super nice and helpful. 1 was meh and the last guy to check me out was terrible. I should have gone to RifleGear... read more

This place is terrible. The time it takes you to actually get help, offsets any discount they might be offering ( even Rifle supply does a better job). I got nickle and dimed on top of the 45 minute wait for help for a cheap lock. Required or not, you can't waive it for the consistently poor wait time? DROS prior visit took over an 1.5 hours to which the desk guy said "not bad" read more

Wanted to buy a RPG and told that I cannot buy one and they are not for sale... Friendly and informative. read more

The shop is not organized. Waited in line like a fool only to find out 20 minutes later that I need it to write my name on the waiting list. They don't provide adequate sitting area or bathrooms to use while you wait. It feels like you are in urgent care waiting for someone to call you. read more

Their service, care, and recommendations were excellent. I have nothing but good things to say about my experience at Ammos Bros. They had a nice range and selections. read more

Is 0 zero an option. Unfortunately it is not. Came into the store and purchases a Springfield xdm during the promotion period. Wasn't given the promotion items at the time of the pick up. Even though the promotion was posted and the employee stated that I would be getting the gear up package. Gear up package being the 3 extra mags and the range bag. When will I be getting the promotion items for my purchase??? read more

Guys here are always informative helpful and friendly. I've bought most of my firearms and gear here and have a wide variety of selections. Prices are usually better than their competitors and usually find myself back here often than I should. Can't wait until their fishing side is done! read more

Finally cleared the DOJ & picked her up. Again Martin went above and beyond to overcome an issue and make sure that I went home with my New Sig. The level of professionalism, courtesy and making you feel like you're the only customer was beyond reproach. Thank you Ammo Bros & Martin for modeling what a Gun shop or any business should be run like. read more

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