I came to Castle Air Conditioning with high expectations--after all, they boast excellent ratings…read moreand I'd received a glowing personal recommendation from my neighbor. At first, everything looked promising: communication was clear and professional, from the technician (who was servicing my neighbor's unit) to the receptionist and even the owner. I signed on for a semi annual maintenance plan and scheduled service for one of my outdoor units. We set an appointment for later that week, with a two hour arrival window between 8AM and 10AM. I stated a time closer to 9 AM would be safer for me and the owner assured me that's when they'll be there. I took time off work to and messaged at 8:00AM to let them know I was available sooner than anticipated. I heard nothing back. As the appointment window closed, I reached out again--only to receive a reply nearly 30 minutes later. The owner informed me that the company vehicle was still at the mechanic, they needed to drive it home, and wouldn't arrive at my place for another hour. At no point was there an apology for missing the appointment or for the lack of communication. I understand that delays happen, but clear communication and a simple apology would've gone a long way. 1 star added for the pre appointment communication and the informative in person chat with the technician.

These guys are absolute crooks. Their pricing is way over market. I called them when my AC stopped…read morecooling. The owner Josh came out for about an hour and put in refrigerant. He gouged me on the refrigerant charging $130 per pound. He charged me for 8 pounds but didn't actually put in 8 pounds. He never checked for a leak so 2 days later I my AC stopped working again. I got 2 different AC guys out who found the leak within 10 min of being at my house. I was pissed, I called Castle back and they came out only to say they could give my a $360 on the initial charge, but they wanted to charge me another 4K to actually fix the problem. The other AC company, a more honest one, was willing to fix the problem for $1500. This company totally stole and had my waste my money. They are crooks. STAY AWAY.

These guys are fantastic. They are honest and reasonably priced. I've used them for over 10 years…read moreand have never had them try to up-sale any part of my HVAC system. They fix or replace only what is needed. They always respond quickly and I wouldn't use any other AC repair service.

I asked them to check my rental property A/C that was not work properly…read more They stopped by and told me the coil has a leak and nor repairable and they asked for $3,400 to replace it. When I asked about the part number they said we don't know and also they refused to provide labor and materials break down. At the end they charged me $275 for Nothing. I hired another company and after inspection they said the outside condenser was dirty and they clean and serviced the AC and replaced the filter for $190. They're not a honest company and I'll clam this on the contractor license board .

Daniel, our technician, quickly identified problems in both of our furnaces and repaired them…read moreimmediately. He was thorough, fast and friendly. He arrived at the beginning of the service window we were given and couldn't have been better. We heartily recommend Service Pros.

Service Pros have always been top notch with customer service, communication and professional work…read more I've had systems installed and repair/warranty issues come up and they have always been reliable, and provide great value for the work. Thanks to Daniel and Jennifer for the wonderful service!

I appreciated Vixiene's honesty in not trying to get us to buy new AC units to replace our 20 year…read moreold ones. Per our request, he raised our AC units with additional concrete slabs, redid the outside piping and insulation and serviced our AC units. Very happy with his work and would recommend this company for all your AC and HVAC needs!

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C…read morerelated! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone!

I called Miguel to get a second opinion and quote for replacing the fan blower motor in my upstairs…read moreHVAC. Despite me calling him fairly late in the day (12:30 PM), he was at my house in less than two hours, inspecting the unit and checking on the availability of the new motor at the local warehouse. His quote to replace the motor was competitive, and he even included a tune up of my downstairs unit in the price. He had everything fixed and in good working order by 6:00 PM. I would do business with MJS again!

I had Miguel come to my house to check out why my upstairs unit wasn't cooling. It's cooling now. I…read moream a very happy camper, and I will be calling Miguel when I need him again. I was very pleased with the service from MJS.

After Harvey we had these folks come out and make sure the units had not been damaged as we failed…read moreto shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined. Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions. Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved.

PROS: - Polite people who tried to be helpful…read more CONS: - The quote could have been provided over the phone. - Didn't confirm requested work scope over the phone. - Requesting an $80 non-refundable deposit and then offering an unreasonable estimate soured my opinion of Air Express/McWilliams (~$1,300 offered vs ~$519 from a competitor). I requested a quote for home modifications to enable use of a portable backup generator: 1. Panel interlock switch. 2. A/C soft start kit to reduce the number of amps required to start. 3. Add a tee, valve, and quick connect to the natural gas line to allow the generator to run on gas. In order to get a quote, they said I needed to have somebody stop by. $80 charge to visit. I agreed and set up an appointment, with intention to accept their quote. They seemed like a high quality company to me. When the Air Express/McWilliams rep arrived, he provided a $1,300 quote for the soft start kit from beside his truck. He never even looked at the A/C. Compare this to ~$519 and ~$600 from two other service providers (Air Oracle was the cheapest). I said that this was far more expensive than other quotes, and asked why the price was so much higher. The rep simply mentioned that Air Express/McWilliams is a big company with high overhead. I'm willing to pay more for value, but if the only difference is company overhead, then my answer is "no". I went with Air Oracle instead to do the soft start kit install. It was an excellent experience from start to finish and I appreciated that they confirmed my generator will be able to start the A/C now. It was such a good experience that I will likely sign up for their annual maintenance package. Regarding the panel interlock switch, the Air Express/McWillams rep told me that they don't do electrical work. He mentioned that the dispatcher included something like this in the work request, but he wasn't sure exactly what I needed. This could have been a great time to call me prior to the appointment. While at my home, the rep kindly provided the contact info for an electrician. Instead, I went with a company called Lee Services. They will install next week. Their quoted price was competitive in comparison, and I have a lot of confidence that everything will be done to local code requirements. Finally, the Air Express/McWilliams rep said that changes to the gas line would require a second visit at additional cost. I declined and went with Tony's Plumbing. Excellent service; they went over the work and confirmed local requirements to have it done properly. They also confirmed that my line would be able to provide enough gas for the generator to run at the rated capacity. So really, Air Express/McWilliams set up an appointment without confirming they they understood my requested work scope. They also didn't tell me that they couldn't do all of the requested work prior to the appointment. After the visit I received an email asking for feedback on my visit. The email link sent me to a web page that offered to have someone contact me to make things right. I explained the situation on the web form and asked for my $80 back one week ago. No reply. I don't like to provide negative reviews, and am sure that Air Express/McWilliams would want to make things right by refunding my $80 deposit. Perhaps they need more time to get back to me. I'm hoping that all who read this take note to get as much information on the phone as possible so you're not surprised.

What an amazing group! First class organization. Best HVAC team ever! Showed up at the last minute…read morein the middle of Summer! These guys are life savers! Best AC techs in all of Texas!

Wow! I can't say enough good things about this company. Professional and quick response. Showed us…read moreeverything that needed to be fixed in the attic. Great explanation and very thorough. Would recommend them again and again.