My experience with this store is not to be taken lightly. I've been in retail management for many…read moreyears and the customer service I received from Bev and Brandon is the best I've ever been treated ANYWHERE! I woke up to a dead battery and had to get my car jump started. I called around and no one could match their price or many places weren't even available as it was Memorial Weekend. Bev assured me she could talk me through changing the battery right at the store. They normally are too busy to help so store policy is that they don't assist in changing batteries, which I totally understand, but Bev went through the trouble of pulling up a YouTube video and getting me started. Brandon was just as helpful as we had to go through several steps to gain access to the battery. Once the battery was out I was able to take over and get the new battery installed myself, with their tools no less! I was traveling for work and this experience at the Grandville NAPA was a memorable one indeed. I'll never go anywhere else if I need parts or advice because I know I'll be taken care of. Let's hope their supervisors take care of Bev and Brandon so they can continue to grow the business in a time where the economy is in trouble, inflation is out of control, and customer service often seems non existent! I could not have left happier!

First time my brother and I have made a stop at this Napa store. It's a bit hidden in a place that…read moreI probably would not have known about if I didn't have to look for an auto parts store. We were greeted by Mike and he was very helpful in what we needed to change our brakes. He even talked to my other brother on the phone to make sure we have everything needed to have a successful change of breaks. If I were him, I would probably think that we were some newbies that he should try to sell us as many things as possible, but he didn't. I even asked him about some wiper blades for my car and he treated me with such generosity. I've gone into auto parts store before and I get treated like a girl that doesn't know what she's talking about. Granted this time, I've only come in to get wiper blades which shouldn't be hard, but still. Mike was very nice and friendly and because of that, I would come back.

Advertised prices do not match up with what they try and bill you for. Horrible buisness ethics &…read morevery rude staff. 2 of my friends dealt with them in this same exact way.. buyer beware.

I went in looking for a fuse, with the old fuse in hand. No one seemed to know what to do when it…read morewasn't in stock, the old bald guy Chris was no help. His fragile masculinity weighs heavy upon his shoulders making him incapable of talking to other men without feeling the need to be rude to uphold his 'man-hood' lmao just go to Oriley Auto Parts. Don't waste your time here.

Absolutely the best and customer service top notch. Had a full Blue Ox system installed on new…read morevehicle. Even made corrections to the RV.

I walked into the store looking to buy a hitch for my new 2020 Palisade. Nobody came to help me. I…read moreinquired about hitches and they assumed they new what I wanted. They didn't ask any questions or offer options. When I asked about the stealth hitches (since they are a dealer) they assumed it was out of my price range. During this time of COVID I was wearing my mask. They were not nor did they offer to put one on. Very poor service. I will not recommend them.