My experience and service was Great. The service and quality of service and professional work was…read moreexceptionally great.

Our service call was handled very professionally by the contractor assigned to complete the small…read morerepairs. They did a good job, explained what they were doing and expected outcomes. The repairs were handled quickly, no mess was left behind. It was a good experience.

We couldn't be more grateful for Gavin and the team at Trillion Real Estate. Gavin patiently…read moreexplained the whole process from day one, navigating a complex probate sale with ease and keeping our stress to a minimum. To us, they are hands-down the best Realtors in the Temecula Valley. If you're looking for knowledgeable, kind, and truly professional agents, we can't recommend them enough!

I would like to commend Tyson and his exceptional team for their outstanding professionalism and…read moreexpertise. They are consummate professionals--highly knowledgeable, responsive, and diligent in keeping clients informed at every stage of the process. After an unsuccessful attempt to sell our condominium in Temecula with a previous agent, I reached out to Tyson. He responded promptly the same day, and we quickly arranged a meeting. From the outset, he demonstrated thorough preparation and due diligence. Remarkably, on the very first day the property was listed--and after the first showing--we received and accepted a full asking price offer. Tyson's skill and experience were evident throughout the transaction. He navigated challenges with confidence and precision, ensuring a seamless process from start to finish. We are truly grateful for the swift sale and for achieving maximum value for our property. His team is equally impressive. Paola was outstanding, and every individual involved contributed to a smooth and efficient experience. I wholeheartedly recommend Tyson and his team to anyone looking to buy or sell real estate. Their dedication, expertise, and results speak for themselves. We remain sincerely grateful for their exceptional service.

From the showing of the house to the signing of the lease, Lindsey was nothing but amazing. She…read morealways went out of her way to help answer our questions and has a lightening fast response time She is such a pleasure to work with and so friendly. I highly recommend West Coast Property Managers! They have excellent customer service and great people!!!

Lindsey is truly a GEM! My family and I had just traveled from WA and unexpectedly found ourselves…read morein a really stressful situation with our previous property manager. Lindsey came through for us when we needed it most! She was incredibly responsive, answered all of my questions, and even took time on her day off to meet with us and help get our application processed. Her kindness and willingness to go above and beyond made such a stressful situation so much easier for our family. We're incredibly grateful and highly recommend her!

use house match for our move to Temecula, and to say they were beyond negligent is the…read moreunderstatement of the century. After paying a nearly $5k security deposit, we discovered 4+ months into our tenancy that both our Smoke Detectors AND C02 detectors were all either faulty or defective. When we requested a thorough walkthrough with House Match of the property due to our fear of faulty wiring (we were warned by multiple electricians that the wiring was extremely funky - example: the faulty smoke detector in the office was wired to the office fan which never worked until we discovered the wiring. Linda, Amanda, Pearl, and most important, Andrew (Drew) Butterfield failed to handle any major issue with courtesy, respect, or knowledge. AVOID HOUSEMATCH AT ALL COST!!! I know Pure Property Mgmt. technically owns them now, but they're still operating the 'House Match' way and it's both negligent, and a massive drain on your finances and time. Note: see drew's comment underneath. Yes Drew, we stopped paying because you were negligent and you/your staff refused to even acknowledge our emails until we stopped paying. It's called withholding rent due to unlivable conditions your bastard. If you want a SLUM LORD go with this guy, he'll harass you then try to slander you on the internet not to mention if your house happens to go up in flames due to faulty wiring he'll see 'well that's why we require renter's insurance' - which doesn't replace lost lives you dimwit. Btw Drew, releasing private information on the INTERNET like that is a breach of privacy per the court order. I'll be sure to pass that along to them ;) As i said, Drew's is an absolute a$$. If anyone would like his private number please contact me directly. Also - he's not the business owner LOL ‼‼‼ They were recently acquired by Pure and Drew is 'upper management.'

I am currently paying full rent in a 3 bedroom 2 bath home where a pipe broke and flooded two…read morebedrooms in March. They did nothing to clean the flooding until a month later. The smell of mildew/mold in the home was unbearable. Then after the first month, two bedrooms and one bathroom were gutted. My adult son and I have been paying full rent for the use of less than half of the home for 2 months now. We have only one useable bedroom and one useable bathroom. They have very poor communication and do not return calls. Be very wary

They do not seem to work in the best interest of the property owner. The staff came across as rude,…read morearrogant, and unresponsive. They allowed unreasonable requests from tenants (or perhaps were simply looking for ways to bill more) and consistently made the owner feel like the problem. That was not the case--the owner has years of experience managing rentals and have always been fair, kind, and quick to address any issues. Instead of providing reliable support, this company was unprofessional and dismissive.

I honestly can't believe this company is even in business. Where do I even start. The lady that…read moreanswers the phone is clearly not enjoying her job as "realtor receptionist." She's condescending, arrogant, dismissive and obnoxious. You can't get ANY response in any questions you have about a listing, you just get "it's hard to say." Well maybe you should look into it, you know .. Since owners are PAYING you to manage their home. Good grief, it's no wonder some of these homes are sitting on the market for a month +. Can't communicate with them, can't get a response via email after you see a listing. They want you to BLINDLY apply and waste $$$ and have your credit pulled when 5 other people may have already applied. Unethical, incompetent, dismissive, and arrogant- DO NOT RECOMMEND DOING BUSINESS WITH THESE PEOPLE - OWNER OR RENTER.

Drew is the best! We have been with them over a year and they are great in literally every way…read more They always answer, take care of everything very quickly, and are very easy to speak to sinc ethey are so friendly. I saw there is one negative review and that was definitely for the wrong business, these guys are seriously great!

I have worked with Drew for over 7 years and he is the best in the business! Highly recommend Drew…read moreand Temecula Property Management to handle all your rentals for owners and renters!

We've been having a good experience with Benefit National after moving into a house 3 months ago…read more Valerie was amazing to show us the place and was wonderful communicating and answering any questions. The rental process was perfect. The house itself is great, though there was work that needed to be done and we knew that from the beginning. The maintenance crew has been amazing, Marc has been the best maintenance person I've ever worked with. He has meticulously repaired any issues, we've had a ceiling fan replaced, bathroom vanity replaced. We knew coming in that there would be fixes, and we we've been happy with how the response has been with any issues. Thanks to Valerie and Marc, this has been a great choice for us to rent through Benefit National.

Rented for three years. Never paid late ever, even during Covid. Moved out a week before end of…read moremonth, and BNPM was supposed to refund us for the unused days. Two months later, they are unresponsive and we are out $300. During our lease term, they were rarely very responsive anyway. They may have answered our calls or emails, but that's where the customer service ended. I'd avoid this property manager and save yourself the trouble.

When my wife and I discovered that we might have to convert our brand-new house to a rental…read moreproperty because of a work-related transfer, I had visions of the 1990's thriller "Pacific Heights" running through my mind, not to mention the numerous horror stories recounted by friends who had leased their own properties to unscrupulous renters. Thankfully, we contacted Kim and Scott, who were able to put us at ease and find a tenant who surpassed our highest expectations. That was six years ago, and since then, Kim and Scott continued to allay our concerns by placing tenants who truly handled our property with care. Even more, they did this with only one short (1 month) gap in occupancy over the entire six-year period, while making routine preventive and corrective maintenance concerns almost entirely transparent to us. When the time finally came to list that house, Scott and Kim (also licensed agents) got it on the market and found great offers almost immediately. We closed that sale today, getting the deal we wanted which included a nice discount on the sales commission that Scott and Kim offer to their property-management clients (the discount alone covered three years of management fees). Bottom line: If you're considering the possibility of renting your property, definitely talk to Grapevine first.

I currently live in a property managed by this company. I've been in this unit for 3.5 months. I…read morehave not been able to use my master bathroom shower since move in. my bathroom sink has been leaking for over a week. The dryer and refrigerator do not work. The toilet ran water from the tank the one I flushed it when I moved in. The maintenance guy actually came out to repair that and asked if the property manager had even seen the unit. I was told my unit was professionally cleaned prior to move in. It wasn't. There were old mousetraps and trash left in the cabinets. The level of filth left in my unit was horrifying. Grease is covering the ceiling of my kitchen because the stove is not vented. The blinds are falling off the windows and the window screens all have holes in them. There were streaks of blood and feces on the walls and doors of my unit. And every request I submit for repairs is ignored unless I email every day until something gets done. and that still takes weeks.

I rarely write negative reviews, but this experience warrants one. If zero stars were an option, I…read morewould choose it. As a landlord, you trust a property management company to protect both your property and your tenants. Unfortunately, our experience with the Temecula branch has been deeply disappointing. We encountered repeated delays in responding to urgent issues--most notably a plumbing leak that resulted in significant damage--along with consistent miscommunication or complete lack of follow-up. What makes this more frustrating is the contrast between the lack of responsiveness and the speed at which fees are pursued. That imbalance erodes trust quickly. Based on our experience, I cannot recommend this company and would not choose to work with them again.

We rented from pure property Management from 4 years. Their staff were not always easy to deal…read morewith. For repairs and the like they would constantly text me asking if the landlord had approved the repair when I did not have the landlord's phone number. My most recent gripe is we no longer rent from them and are constantly receiving emails that our rent is past due and that we owe them a late fee. My bigger gripe is that we moved out 31 days ago and have not received our rental deposit. We have called multiple times and we're told to respond to the email. The email is an automated one so you cannot reply to it. Obviously we now have to go through the long recourse of taking them to small claims court to get our deposit back. If anyone else has this problem, let me remind you of California's civil code 1950.5 of "bad faith" and your landlord potentially paying you twice your deposit for not sending you your deposit on time. They also waive their right to charge you any damages after 21 days. Grossly incompetent nincompoops that have no idea what the left or right hand are doing. Four years of really bad migraines hopefully over soon!

I will always be grateful for this company.. Rented from them for 7 years when it was time to…read moreleave, it was sad moment, communication I would give a 10/10. Any issues with the place they will assist right away and send the repair company. Moving out process simple instructions. Whole staff always been nice and respectful, thank you willow Street. Many blessings.

As an owner of an ADU I've been very appreciative of all the staff at Willow Street. Since I live…read morein the main house on the property I'm especially critical of the quality of tenant. Over the years I've used them three times to market the property, screen tenants and present a multitude of well qualified applications. I'm always impressed with the speed and thoroughness of contracts. I find them very professional and my calls are always answered in a timely fashion.