Came in because my car's starter wasn't working. I was quoted over $500 for replacement of new starter and labor which is more than double of other shops. However, other shops were not able to work on my car until 2 days later and my family was in need of a car sooner than that. This was also exceedingly more money compared to starters found online through Walmart, Amazon, and other online shopping.
After starter replacement, the car did start, however there were new electrical issues. The tire pressure light was blinking, trunk light was on when the trunk was closed, the key remote would not work, and the lock controls on driver's side door wouldn't work unless keys were still in the ignition and the car was on. I called back the next day and told the owner of ANA Auto Lube N Tune these issues, and he requested to bring the car back.
Now back at the shop, I began to explain and show all the new issues and the owner said these issues were not related to the original starter issue even though these new electrical issues were present after starter replacement. During this dialogue, the owner was very defensive and became disrespectful implying that I was lying about these issues not present prior to initially bringing the car in.
Grudgingly, however, the owner proceeded to take a look at the car which included an additional overnight stay at the shop. Another inconvenience to my family who needed the car.
The next day I received a call back in which the same owner continued to be very rude. He explained the issue was a fuse that burned out and continued to convince the issue was not a starter issue, and therefore was not his problem. He repetitively expressed the words "how do I know this wasn't a previous issue". However, on the initial diagnostic review, there were no codes explaining any electrical issues prior to starter replacement. He then concluded the phone call with "You need to take the car as a loss or take it to someone else" and proceeded to say "You know what, just come pick up your car" and hung up on me.
When I arrived to pick up my car, the owner again very rudely tried to explain the electrical issues. He purposely locked the trunk manually to show that neither the interior trunk control or the remote control would open the trunk. Which was not the electrical issue at all. The issue was that the dashboard trunk light stayed on when the trunk was closed, not that the trunk would not open.......... As one of his associates was unlocking the trunk for me, the associate exclaimed, "This is the problem with people who don't know how to work their own cars". Obviously a remark to a paying customer that was extremely disrespectful and uncalled for.
The owner then proceeded to show me where the fuse was burned out and replaced and that he filled up all 5 tires (spare included).
In the end, the sensor / electrical issues were now all resolved even though the owner would not admit to the electrical issue in the first place. He also tried to offer to change the entire locking assembly for my car which obviously was not necessary. I think it is safe to say that ANA Auto Lube N Tune is not a business I will be returning to as well as the other 6 members of my household. They have now lost 4 potential customers when originally, this was our GO TO mechanic. read more