Matt and Johnny are honest and trustworthy professional Auto Mechanics. Excellent customer service…read more Took me nine years of living in Vegas to find them. They give an honest estimate for the job with a great 2 year warranty.

A very quick respond and great price! Easy to comunicate…read morewith will definatly call them again.

Shout out to Joe the assistant manager at this place nice guy so polite and helped us with our…read moreissue no problems and just such a good help! Thank you again!

I went in for brake pads and to get my rotors resurfaced possibly. Unfortunately they were too far…read moregone but the technician in the back DJ knew his stuff and did what he could. The customer service was top notch and I'll definitely be back next time

Shout out Larry S for going above and beyond with assisting on a battery swap on Friday 8/7 in the…read moreafternoon. Truly going above and beyond!!

I came in to have my car battery tested, suspected I may need a new car battery. I called ahead and…read morespoke with Paul, he said they do battery testing so I came in. I ended up working with Antonio, he tested my battery and said it was due for replacement. I went ahead and purchased a new car battery here. I was set to do the repair myself in the parking lot, Antonio mentioned that he can do it for me free of charge. So that was actually More than I anticipated. Thank you, Antonio. One thing worth mentioning, In terms of battery selection there was a pretty big jump between the cheapest battery for about $85 and then the next one up was $180. A little more selection in that price gap would be exactly what I'm looking for. All in all, I would highly recommend this place, if my mom was having car trouble, I would send her here.

Needed a battery and the store was empty with no customers. They had 3 employees and one said he…read moredidn't have time to change it. I came to Autozone on Jones st in Vegas and they were much nicer and swapped it out quick. Will never go to an Oreilleys again.

If I could give a million stars, I would. I only realized one of my my headlights was out last…read morenight and realized that wasn't a skill that's in my wheelhouse. I called earlier to see if maybe they would put the headlight in and they said maybe which was fair. I went there and he picked out the lights and actually took the time put the lights in for me. I know they were busy, so I truly truly appreciate it. I believe his name was Marco. Please give him a raise as he is amazing! I will definitely come back here instead of going to AutoZone just for the service! And never got impatient or worked up even though I was useless to help!

This place offers NO customer service. I asked a genuine question about a car part and the worker…read morejust blank stared at me! He offered no help and no customer service. I then HAD TO ASK if he could help me and he shrugged me off and mumbled "yea" and did not take me serious at all! I'm spending hundreds and he did not care about his service. I immediately left due to the lack of service and attentiveness. I then shopped at the other location 10 min from this location and was immediately helped out in the best service ever. This Napa has NO CUSTOMER SERVICE. SPECIFICALLY THE HISPANIC GUY WITH THE MUSTACHE!!!

More detailed review to come however, Luke and Liz were more than helpful. They were fantastic not…read moreonly answering my questions, but finding solutions problems I didn't think I could fix five stars across-the-board NAPA auto parts FTW. I was an AutoZone guy, but no more Napa is the place to be... more detail to come

Bernard was really helpful. I could tell he was busy when I called but after a short hold, he told…read moreme he would be able to help me when I made it into the store. Once I arrived, luckily, it was him that was able to assist me. He took a look at my battery and resolved my issue. Always good to see a phone call translate into a good in person experience. Definitely recommend.

I've lived in Summerlin for close to 2 decades. I've never thought twice to shop anywhere else. The…read moreradiator in my car cracked and one of the nice gentleman at the counter advised me, we decided the best approach would be to switch several parts out from the radiator, water pump, thermostat, even the resivor cap. Quite a sale right? It was recommended that purchased extra things including, a hose clamp vise and extra coolant and other things I might need. $800 dollars later, in walked away from Autozone prepared to complete this job. I was able to complete the job without using some of the coolant and the extra tools. Today I attempted to return an extra thermostat, and the hose clamp tool that I didn't use. Manger Chris L. L told that I used the item. Despite the fact that it was new, my hoses had been switched to 8mm Phillips head. There was no attempt or desire to help me or come to a compromise. I pleaded than clearly I purchased extra things with the confidence that I would return them should I not need them. I said; as a manager this feels like an exception opportunity, he said I needed the packaging. I pleaded again saying I spent over $800 with this project with the extra trips, all to Autozone. He condescendingly asked if I needed anything else. This town is full of auto parts stores. What a terrible way to lose a life long customer for $20. God bless you, Chris. I hope you make better decisions go forward when it comes to taking care of the customers who take care of you.

I spoke with John upon entering the business. Very professional. Told him the problem I was…read moreexperiencing on the road. He asked if I had an appointment. I told him I did not. I had driven in from another state to help my son and his family in an emergency. John was able to fit me in the schedule same day thankfully. After the inspection, he went over all that was needed and explained what was most important and how much it would cost. We were able to determine what was most important to take care of first. I am very thankful for John's understanding of my situation. Thank you so much. We need more friendly people in this world. God bless you John TJ Latchison

**3 1/2 Hours for a 45-Minute Appointment -- and Check Your Invoice Carefully**…read more I rarely leave negative reviews, but this experience deserves one. I grew up in the automotive repair business. My parents owned successful repair shops for 40 years, so I'm very familiar with how shops operate, how long routine services generally take, and the terminology. I've also worked in a customer-service-based industry myself for 29 years. I understand that businesses get busy and things run behind. What happened at this Pep Boys was far beyond simply "running behind." I arrived at the Flamingo and Jones location at **9:15 a.m. for a scheduled appointment**. I had spoken with Tim the day before, and I want to make it clear that **Tim was great**. He was helpful, professional, and made the appointment for me. I needed three straightforward things: have them check a tire that had been patched at another Pep Boys location because my tire-pressure sensor was going off, rotate my tires, and change my oil before I left town. When I checked in with Lina, I was told it would take approximately **45 minutes**. Given the services being performed, that sounded reasonable. Even if it had taken 60-75 minutes, I wouldn't have had an issue. **I was there for 3 hours and 30 minutes.** When I finally asked Lina why it was taking so long, I was told they were finishing a vehicle ahead of mine. If the shop is that far behind, don't schedule my appointment for 9:15 and then tell me 45 minutes. Tell me the truth. I could have arranged a ride home, gone to lunch, or planned accordingly instead of sitting there for half a day. The lack of a proper waiting area made it even worse. There were essentially two high-top tables, with low chairs brought over from the neighboring business. I had planned my morning around the **45-minute estimate I was given**, not nearly four hours. Then I was told by the mechanic that my oil filter was on too tightly and that if he broke the housing, **I would have to pay for it**. I asked to see it and made it clear that I understood exactly what he was talking about. There are tools and proper procedures for dealing with this situation. Interestingly, I never heard another word about it. But the part that concerned me most came when it was time to pay. The tire patch from the other Pep Boys location turned out to be fine, which Tim had communicated. Yet when Lina presented my bill, I was still being charged the original amount. I asked to see an itemized breakdown. I'm very glad I did. I was still being charged in connection with the tire, and the oil-change coupon I had found online while sitting there for hours had not been applied. **Tim had to correct the invoice and apply the coupon. My bill went from approximately $180 to $120.** That is a **$60 difference**. This is exactly why customers need to look carefully at their invoices before paying. I knew what questions to ask because I grew up around automotive repair shops. I can't help wondering how many customers who don't have that background would simply have handed over their credit card and paid the original amount without questioning it. My biggest issue, however, was Lina's overall customer service. During the 3 1/2 hours I was there, her attitude and communication were consistently poor. There was no sense of urgency, no meaningful update about the delay, and no apparent concern that a customer who had been promised 45 minutes had now been sitting there for hours. If you're running three hours behind, **communicate that to your customer**. Give them the opportunity to leave and come back. And when you prepare their invoice, make sure they're being charged correctly. Tim was the bright spot in this experience and deserves credit for being professional and ultimately correcting the invoice. Unfortunately, the rest of the experience reinforced exactly why I normally avoid Pep Boys. **If you use this location, confirm how long your vehicle will actually take, arrange a ride rather than waiting, and carefully review every line of your invoice before you pay.**

these guys always have great parts at a great price. I'm fixing up my 1972 el camino and they had…read morethe majority of the parts I needed in stock and the rest of the parts a few day out. they delivered the parts to my house. very knowledgable staff and extremely willing to help. thanks partsco

My rating is based on how rude the customer service representative was when I answered the phone. I…read moreasked for pricing for a heat guard for a Ford F-150 and she states, "Oh we don't have that part, have a nice day!" however it was her delivery like she was pissed off that I called. Also I didn't get a chance to ask if they had other parts I needed because of my experience.

A guy at work recommended this shop and I am SO glad he did !!! From the time I made the…read moreappointment to the time they completed the service, there was total transparency and honesty !! I am not very mechanical. The tech showed/ taught me about how brakes work ! He gave me measurements on the rotors and what the safety requirements were. I got to see what they were talking about during the process as they pointed out stuff on my car. I also learned about metal lathes and brake fluid evacuators. I had gotten an estimate from a heavily advertised shop that starts with an M. Their price was exactly 1/2 of that quote. Friendly and fast service. Excellent ac in waiting room. The BEST auto shop I have ever been to in my life !!

Got me in at the appointed time. Promised to diagnose what the issue was in 10 min. Took less than…read morethat. Explained EXACTLY what the issue was, told me EXACTLY what the out the door cost was. Did not try to scare me or upsell me on things not needed. Told it me it would done in 90 minutes and was done in 45 minutes. Under promised. Over delivered. The cost was a fraction of what I was afraid it would be. It has been a week and no issues. Here is the only issue. Not a huge issue, which why I am keeping this a 5 star review. The waiting room is sorely needing some "clean and bright" detail, but that only tells me that they are busy and if they are busy, they must be doing a hell of a job. I will take it. If you are reading this because you have brake issues DO NOT hesitate. Get an appointment. Get your car in. You will appreciate not getting screwed over. I came over from Henderson to have my car looked. I am glad I did. I will be back. Excellent!!!!!!

I've brought my Mercedes S550 to European Motor Cars several times and have always had a great…read moreexperience. Shelina is incredibly friendly, helpful, and makes the whole process easy. The technicians are knowledgeable, thorough, and really know their foreign cars. Great service, great people, and a shop I trust. If you drive a European or foreign car, this is the place to go. Highly recommend! John I

Had a major service recommendation performed by EMC, including oil service, fuel induction, brake…read morefluid, A/C, spark flags, transmission, rear differential, cabin air filter, and car wash ! Running great after 2-months since 4/16/26 service - [this comment is dated 6/19/25]. Highly recommended for BMW scheduled services !