Bernard was really helpful. I could tell he was busy when I called but after a short hold, he told me he would be able to help me when I made it into the store. Once I arrived, luckily, it was him that was able to assist me. He took a look at my battery and resolved my issue. Always good to see a phone call translate into a good in person experience. Definitely recommend. read more

I've lived in Summerlin for close to 2 decades. I've never thought twice to shop anywhere else. The radiator in my car cracked and one of the nice gentleman at the counter advised me, we decided the best approach would be to switch several parts out from the radiator, water pump, thermostat, even the resivor cap. Quite a sale right? It was recommended that purchased extra things including, a hose clamp vise and extra coolant and other things I might need. $800 dollars later, in walked away from Autozone prepared to complete this job. I was able to complete the job without using some of the coolant and the extra tools. Today I attempted to return an extra thermostat, and the hose clamp tool that I didn't use. Manger Chris L. L told that I used the item. Despite the fact that it was new, my hoses had been switched to 8mm Phillips head. There was no attempt or desire to help me or come to a compromise. I pleaded than clearly I purchased extra things with the confidence that I would return them should I not need them. I said; as a manager this feels like an exception opportunity, he said I needed the packaging. I pleaded again saying I spent over $800 with this project with the extra trips, all to Autozone. He condescendingly asked if I needed anything else. This town is full of auto parts stores. What a terrible way to lose a life long customer for $20. God bless you, Chris. I hope you make better decisions go forward when it comes to taking care of the customers who take care of you. read more

AutoZone - Radiator, water pump, tensioner. - Auto Parts & Supplies Near Me - Las Vegas, Nevada

Autozone Staff are awesome, also thankful to Anthony who helps me today to fix my brake light. You make my day! Gob bless you and everyone.

Everyone was helpful, I picked up what I needed and left in a few minutes. Love how the staff comes out to help their customers too!

I went here on a rainy Sunday to replace one of my windshield wipers. I was greeted by one of the Salespeople when I walked in and assisted. He looked up my account and found out which type of windshield wiper would fit my vehicle. He and the manager also assisted me by removing the old one and replacing it with the new windshield wiper. Thank you for the great customer service! read more

AutoZone - Auto Parts & Supplies Near Me - Las Vegas, Nevada

The assistant store manager is rude and has a major attitude. Never made eye contact with us - he muttered something, and when I asked him to repeat what he had said the slowly and quietly over enunciated the syllables of "phone number". We went outside, he tested the battery and went back inside without saying one word to us. Then came back a few minutes later and said "I'm still waiting on you." We followed him, he did something on the computer, said "sign", handed me a piece of paper and walked away again. Dishon replaced the battery. He was kind and courteous. Liam walked by us as he was going in to start his shift and greeted us. He was friendly. The sign on their front window is deceitful. I had an issue with the same employee about one year ago, when he'd not accept a return without a receipt - which was discredited by customer service when they looked up my account and promptly provided me with the receipt number, stating they could have done the same at the store. At the time, customer service stated they would escalate the case and have someone else contacting me, and I never heard from anyone. read more

AutoZone - Auto Parts & Supplies Near Me - Las Vegas, Nevada

I came in for an engine check today, and Liam was fantastic. He was professional, knowledgeable, and managed to help me figure out my issue while still being courteous to everyone else. His positive attitude really lifted my mood and made a stressful day much better. read more

Jerodd was awesome. He was extremely helpful and upbeat while testing and changing my battery.

I had a headlight that went out. I came in not knowing what lightbulb to get for my car. Sasha helped find that info out and was very friendly. I was in and out within 10 minutes. Overall great service. Thank you. read more

Order engine, air filters online. When I went to install, they were not necessary as they were practically brand new. When I went to return them to the store, they said my online order and receipt wasn't enough. I needed a transaction number. I showed them the order and the fact that I had paid shipped and received, but this wasn't enough. They just lost a customer. read more

Needed to get a headlight bulb. The staff was knowledgeable and friendly. He took the time to help me find the right bulb. Everything took less than 5 minutes from start to finish! read more

I came in with my friend because her battery was fried. Ramone was very polite and helpful as soon as we walked in. He was able to find the right battery and after payment installed it for us. I feel like he went above and beyond. Customer service was 1000/10 read more

The employees here were rude. Two of the employees gave me a hard time when attempting to process a return from an item that I had purchased about 2 hours on that same day. Employee Alan and the other African American guy. The African American guy was all sarcastic and rude, they need customer service training. I was frequent customer here but I will not be returning here. read more

Sometimes it can be intimidating to go into an auto shop when you have little knowledge on cars. Sasha was so kind, patient and helpful. She helped me out my windshield wipers on in the rain with a smile on her face. read more

Glenn was extremely helpful and took his time assisting me. I had my car battery checked and when Glenn confirmed it wasn't the battery, he took his time assessing and kept searching to see why the car wouldn't turn on. Turns out the terminal was loose and he went ahead and grabbed the proper tools to not only tighten, but I can tell he did extra to secure it wouldn't have any connective issues anytime soon. It was after 8pm and even asked me to restart my car a few times to triple check before I was on my way. I felt confident and at ease leaving the store. Glenn was pleasant, knowledgeable and again so helpful and I will definitely be back for any products and assistance. Thanks again, Glenn!! Store # 5917 read more

Customer service is horrible and rude. Accidentally bought the wrong jumper cables for a truck and they were for cars and wouldn't credit for right ones or refund. Disgusting manager read more

I can't say enough nice things about this location! Anything vehicle-related I need, these guys are there to help! They don't always have the best prices, but it's worth it for the best advice. They not only help get you the best part, but will install it, too! They can't do all repairs, but will try their best to help you out! I'm very happy this location is convenient & helpful! read more

Came into this location for some wiper blades and fluid. Christopher Lopez helped us out and went above and beyond to make sure we were taken care of. We will definitely come back to this location. read more

Came in cause my car was having issues starting. Alan G. instantly identified that my battery was dying and swapped out my battery in less than 5 minutes! I've never met an AutoZone employee that was so well versed in cars that he even predicted that my car would do an initial stall after having it's battery swapped. Thanks Alan G. for your time and expertise! read more

I wanted to give a star because of this guy in the picture that was so rude and not nice at all. I came to buy a new battery and he right away said we have been doing this all day long and I am not going to do it , we don't have to, this is just a courtesy so you can buy it but you have to install it yourself. I was about to leave cause I don't know to do it my self but , There was a very nice lady that works there too and she heard everything and came to me and said "I'll be happy to help you install it" she was very very nice and welcoming and I tried to give her tip but she refused to take it. read more

AutoZone - Very rude - Auto Parts & Supplies Near Me - Las Vegas, Nevada

When i walked in the manager greeted me and asked what i needed. During the recent rainstorm, one of my wipers fell off so needed to replace both windshield wipers. He looked up the code and informed me that i needed a 19 inch and 24 inch and picked the right blades. Then he asked another staff to install this right away. While paying the cashier was really pleasant and cross sold but i hardly buy auto parts. Just prior to leaving the manager shook my hands to say thank you for shopping at this location. Tried to tip the staff who installed the wipers and he refused to accept. For sure i will come to this location for my future auto supplies. read more

Needed some new windshield wipers and mine were super old and busted. Walked in and everyone was super nice and friendly. Jarodd helped me cash out and put my new wipers on and filled up the wiper fluid fast and easy. read more

Went in to replace my truck battery. Celeste was working the counter and gave me all the options. She then came out and swapped the old battery out for the new one in record time. Well done! read more

I went down to AutoZone today to complain about my battery which was installed new in November 2023. First of all, they claimed they had no record of me receiving the battery in November. This battery was a replacement for one that I had bought in 2024 in February. Secondly, I was told that even if you put a brand new battery in a car, if you leave, it sit for more than a day, it won't start. I told him that was absolutely ridiculous. On top of that, their attitude toward me was one of you don't know what you're talking about. I know cars, and I know that batteries if Aron and a driven car can last from three weeks to a month. And overall bad experience. read more

autozone, zombiezone. customer service/ zero...joke!!! roll dice. zero on returns anything!!! break plastic defective product - good luck...treat you like shit!!! nice when you purchase. dirt when you try to return a product!!! read more

AutoZone - AUTOZONE, ZOMBIEZONE. CUSTOMER SERVICE/ ZERO...JOKE!!! ROLL DICE. ZERO ON RETURNS ANYTHING!!! DEFECTIVE PRODUCT - TREAT YOU LIKE SHIT!!! - Auto Parts & Supplies Near Me - Las Vegas, Nevada

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The manager inside this store " Christopher Lopez" is a very nasty unprofessional person that doesn't know a lot about his job he sold me wrong Fuse for my car & before I paid for them I asked if this was the right type and he reply was "all Fuse go on Cars" after I asked the previous employee to look up the right type of fuses and I was told that will take too long but yet the box has different car brand names on them and I didn't see the one that say Chevy on it so with his & her answer I purchased them and to my surprise they are the wrong ones so I went back and returned them within 15mins time of purchase and he was very rude and distasteful about it when I told him he was wrong he then told me that I can't return them because the package was open I then said but how can I see if the part fits if I don't open the box & if your employee didn't want to look up the right type of fuses because she said it will take to long to look up he got even nastier and said well I'm just going to take it back this time even though he sold me the wrong part then I said well how are people supposed to see if they have the right parts if you guys don't want to look anything up & giving out the wrong smart Alec information so now I can't return it because you guys made a mistake read more

This AutoZone has a crew that's always extremely helpful, and provides all the resources I need to resolve all of my auto needs.

Glenn helped me earlier today and he has great customer service, I can tell he can easily get along with people well and he made sure everything was okay with my battery. read more

Chris and Celeste are the best! They really helped me out with my dead battery. 10/10 would recommend this auto zone

We've been to this location many times over the years. We typically go to local auto parts shops for items that we need quickly, are liquid, and are cheaper [when compared to buying online]. Most of the time we've patronized this location it had what we were needing. The customer service has been consistently good. The store has been consistently clean and well organized. They don't always have exactly what we're searching for, but enough to keep us coming back for certain items. read more

My battery gave out!! went to get it replaced, my warranty was expired, but I had a very friendly experience with two gentlemen, that helped me with the quick swap/install of my battery!! Quick and easy, even on these hot summer days! read more

My car battery died, came in at 5:50 who is able to talk to the guy. I was in an out in five minutes with a new battery!

I bought wind shield wipers that were extremely expensive ($123.50 for my 2 cars). I thought that was crazy but I blamed inflation. Then I went to Costco and found great wipers for $24 for both cars. I tried to bring them back but they kept on giving me the runaround. Excuses including they need the exact register that I had bought them from and the exact date because I didn't have the receipt. I did provide the correct information but they said they couldn't find it so they would give a store credit. Immediately thereafter I went home and found the receipt which confirmed the information I gave them was correct but they refused to return the purchase to my credit card. Overall it seemed very dishonest I will not be doing business here again. read more

Needed a new battery for my 2010 Toyota Camry, the little young lady(I believe her name is Sieana) at the counter listen to my concerns and very helpful., she went out a tested my battery and told me that's time for a new battery. She got the same battery for me inside and she kindly installed it for me and cleaned the terminal also,that's what you call a 5 Star service, great job young lady... read more

Tyler and Jarodd were completely outstanding. Kind, patient, efficient, and super knowledgeable. They helped multiple people inside and outside the store, leaving EVERYONE happy. Great job!! Highly recommend this business! read more

I bought two sun visor extenders....when I got home I unwrapped one to see if it would fit my sun visor ...not even close , poor design. I immediately went back to return the both of them...they would only accept the one I didn't open.... What a rip off... how am I supposed to know if they fit... Management needs to reconsider about their return policy...Go to O'Reilly or Amazon... forget this place...NEVER will I ever buy anything from them!!! K M A... read more

I've stopped at this AutoZone when I've needed small things for my cars. I am not a do it yourself kind of person so it's always for something easy. My xTerra has a burned out stop light bulb and I went here yesterday to get a replacement. Having watched a YouTube video on changing the bulb, I felt like I was Super Mechanic as I sauntered in the store. I found the booklet with the list of cars and found the number bulb I needed. The gentleman who was at the counter verified my choice and I got the correct replacement. I then asked him about changing the license plate bulbs to LED bulbs. He came outside to my car, got down on the ground, and showed me how easy it is to change them. I bought the two LED bulbs. I have always found the people who staff the store to be very helpful like this. They go above and beyond to help. Now if the guy would just bring me a socket set, I'd be able to change the bulb for which I went. OK, I'll borrow a socket set from a hiking friend. And, I'll continue to stop here for this kind of minor thing. read more

AutoZone - The store. - Auto Parts & Supplies Near Me - Las Vegas, Nevada

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Oh HELL NO! This gone be long, but it's going to make your blood boil. Where to even start? So my car battery died. It's the desert. It happens. I found it dead about 3:30pm. I have to scramble. I am in a weird situation because my wife is immunocompromised. I have to, at all costs, avoid getting covid-19, because giving it to her would basically kill her. This sill come into play soon. I am freaking about the battery because she has doctors she has to go to and I have to take her. She can't drive for medical reasons. I MUST GET A BATTERY. I found that AutoZone delivers batteries the same day if you order by a certain time. I think it was 6pm. Anyway, I ordered before 5:50pm. Within probably 20 minutes, I got an email saying my delivery was on the way. Well, it wasn't. They have this app that shows you where the driver is. It shows the picture of the driver and their name. So, it showed the guy and his name and said he'd be here in like 17 minutes. I looked a bit later and it was a different guy and it said he would be here in I think 12 minutes. You can see on the map where their car is. I was watching it. Well, some time went by. I looked at the app. Now it's a third person. A female. Ok, I thought to myself. This is interesting. It said she was I don't know 7 minutes away or something. She wasn't. Awhile later, A FOURTH PERSON! She was 17 minutes away. I could tell by looking at the map that she was at the AutoZone I had ordered the battery from. I kept looking and it kept saying 17 minutes for awhile. I looked a bit later. It said she was 2 minutes away. She wasn't. For over 90 minutes, it was saying she was in the same place, 2 minutes away. By now it's getting to be about 8pm. The app has a little widget where you can "text the driver". I did. Asked if she was lost? I knew she wasn't because the place on the map where it said she was for like 90 minutes, is somewhere where there is nothing. It's the middle of a street where you can't just stay. No houses, the street is lined by a wash and on the other side are businesses. I have yet to receive an answer from the driver and it's over 90 minutes since I texted. Anyway. I called the store. Asked them what was happening. The guy who answered acted like he knew who I was because I said, "I ordered a battery to be delivered and, I explained to him the 4 different drivers and the weird map thing going on with the app. He replied in the most condescending and rude way, "Well what name is the order under." I told him, (My brother-in-laws name), because I used his credit card for the order. I stay at his house when he and my sister are away, so I can watch their dogs. So that's where I am and have been since my battery died. They are not around so they can't help me. Anyway, the guy says to me, (and you know how you can tell when someone is being a smart-ass on the phone), well, we don't have an order under that name. He didn't have time to check. He sad it immediately after I told him the name. I said, Ok check under (I gave him my name). He said to me, as if I was some kind of asshole, he says, "Well, that's not the name the order is under". MEANING, he knew who I was, knew the name on the credit card AND knew that it was I who ordered the battery. HE HAD NO TIME TO CHECK. His answers were instant and he was having a good ol' time punishing me for the order name not being the same as the credit card. You know how you can tell on the phone when someone is being a jerk? In the meantime, I said, "Where is the battery?" Long story short, hee TOLD ME the battery ain't coming. BECAUSE THE NAME ON THE ORDER WAS NOT THE SAME AS THE NAME O THE CREDIT CARD! Guess what IS THE SAME? The billing address and the shipping address. BECAUSE THE CREDIT CARD AND THE HOME BELONG TO THE SAME PERSON! The reason my name is on the order is because it's the name on my autozone rewards account. I don't log in under my bro in laws account. Capice? I asked for a supervisor. He AGAIN VERY CONDESCENDING said, "I am the supervisor". The way he said it, I swear he might as well have said, "FUCK YOU, ASSHOLE!!!!". Because, that's what it sounded like. I said, Ok, who is your boss? He told me a name. I asked for a number. He gave it me. I said I would call her, and I hung up. Of course her number went to voicemail, so I left a rather angry message. I don't usually do ANGRY. I usually start off nice and if I can't get something to happen, it escalates from there. I have worked MANY years in customer service and I am aware that honey attracts bees more than vinegar, so I like to treat people with respect. However, if they treat me like a child, or some kind of asshole, and don't take the time to listen to someone who is really in need of the service, I will go off! So apparently there's a word limit on reviews. RESULT: I have no battery. My wife will miss a doctor's appointment for a screening that may save her life. She has waited 6 months to see this doc. read more

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I purchased a battery cost me $250. 2 weeks later it left me stranded. Couldnt get it to jump or charge with external charger. I ended up having my jeep towed to jeep dealership. They checked alternator which was working perfectly. i called autozone and they told me no refunds on their crap battery they sold me . Learned my lesson never buy a batteru from Autozone unless you enjoy pissing away your money! read more

I needed to stop by to get new windshield wipers for a road trip the next day. I went in, got my car info into their search bar, immediately found the right sizes and one of the guys went out to help me with installing them. This autozone was attentive to their customers. They're friendly and genuinely want to help you. I like that they give more advice and detailed info to what you're asking. Talk about great customer service. The guy was kind enough to ask if I wanted to keep the old ones. He gave me information on the different kinds and brands in the store as well. Very thorough lol. If you guys want attentive service and genuine people. Go to this autozone on Sahara! You wont get dissappointed. Keep it up guys! read more