So, let me first say, the ladies who came to do the cleaning were very friendly, arrived on time, and worked very hard. So the two stars are for their work. That out of the way, the owner of the business was neither friendly nor accommodating. I bought a deal on livingsocial and payed $59 for two hours of house cleaning. The ad said "This family-owned business will dispatch cleaning experts to your home in El Cerrito, Berkeley, Oakland, Albany, Kensington, Alameda, Emeryville, San Leandro, Lafayette, Orinda, Moraga, or Walnut Creek. They'll take care of wet washing in the kitchen and bathroom (including counters, appliances, sinks, showers, toilets, and more), as well as dry cleaning in living rooms and bedrooms (including dusting, vacuuming, and floor cleaning). These pros bring their own equipment and supplies, so you can put your feet up and bask in the glow of your perfectly polished abode." It also said that the service would be regularly $120. So, if you read the ad above that talks about "experts" and "these pros", you would expect more than one person to come, right? Well, so did I. And when the two ladies showed up, I was very happy. Until they told me, they would only stay for one hour, since it was two of them. OK, I thought, this is probably a mix-up and called the owner. She told me yes, it's $59 for one person and since she sent me two, it will only be one hour. To get this straight: if I would pay the regular price, it would be $120 for two hours of house cleaning by one person. Hello? She also insisted on the ad clearly stating that this deal is only for one cleaning person. Well, let me tell you: it doesn't Ah yes, she also told me it was my problem if I couldn't read the ad right. All in all: big ripoff. I was considering getting a regular cleaning service, that's why I wanted to try them out and was happy to get the livingsocial deal. Now I surely won't give them my business. read more

Bad experience - I really don't know how it could've been worse. To start off, I bought the Living Social deal and paid for 2 hours of housecleaning. I called to schedule an appointment and specifically said "These are the hours I am available." Of course, the day of the cleaning, I got a call asking for the cleaners to come at a different time. No! I booked the time I booked for a reason! I keep a tidy house, but there are things I don't do. Baseboards, windows, vacuuming under the beds and behind the furniture, dusting off the chandeliers, wiping down the inside of the fridge, microwave, cupboards, mopping the floors, etc., I just don't do that every week. When I bought a deep cleaning, that is precisely what I expected to have done, and what a deep cleaning implies - that things that normally don't get done will shine. I was shocked when my single housekeeper assigned to my house was ready to leave after only 75 minutes. Just an hour to clean my house? I take longer vacuuming! Nothing was done that I expected from a deep clean. All I got for my time was a light dusting, my kitchen and bathroom floors mopped, and some vacuuming - and that wasn't very good because I had to vacuum again, and dust again, and clean the windows and mirrors again, and do all the things she didn't do after she left. What wasn't done: guest bedroom, foyer and laundry rooms weren't even touched. Mirrors in the bathroom weren't wiped down. Piles of dead flies in the window sills (embarrassing for me that they were even there but inexcusable they remained after I had a professional cleaning service come in). None of the cupboard faces were wiped down, let alone any of the things I expected a deep cleaning to be. Sheets weren't changed. Dusting was token. Nothing was moved to reach behind any items. Spider webs were left alone. The front stoop wasn't swept. The list goes on. I thought that I'd try out the service because after working all week, I don't want to spend my weekend time cleaning. I thought that if I liked them I'd bring them in once or twice a month to do things I don't normally do. BAD IDEA. My 2 hours on the weekend bring me much better results than Ana's housecleaning ever could. What a waste. I'm writing this because I complained to Ana directly and have given her time to respond with a reasonable apology or solution... anything that says that my business is valued. So far, nothing. I don't write bad views lightly (or ever, really) but I'm posting this on Yelp because potential customers should know what they're getting. read more

STAY AWAY FROM THIS HORRIBLE COMPANY! If you care about your time and belongings, DO NOT HIRE THIS COMPANY. THEY ARE TERRIBLE AND ANNA IS ABUSIVE TO HER CUSTOMERS. I bought a voucher from Livingsocial because I like to support small businesses, part of what I look for is that companies that come into my home are fully insured. They post on their website that no matter what happens, they are insured and will take care of anything that may arise. NOT THE CASE HERE. I was delighted that when I called I was able to get an appointment quickly, I had set up for a two hour cleaning session at 2 pm on a Friday since I had visitors coming in. Ana's staff showed up at 9:45 AM without any notification, when I told them that the appointment was actually at 2 pm, they just looked at me. Even though I just got out of the shower to open the door not knowing it was the cleaning crew, I just let them in (OVER 4 hours early). I will not slam the employees too much even though they did a lackluster job, but what stemmed this AWFUL experience is that one of her employees created a deep scratch into the wood floors of the apartment I am renting. I showed her the damage and she just looked at me, touched the floor, and said that she didn't know what to do or say. They said that since there were two of them, they would only be cleaning my house for an hour, since it was a two hour deal with one person, I figured that would be fine. They both left after 50 minutes of cleaning, didn't bring cleaning materials with them outside of a spray bottle and some rags, they used all of my cleaning products even though they advertise themselves as a company that brings their own supplies. One of the ladies used my floor steam cleaner which was clean when i gave it to her and she left it used and filthy when she left. I emailed Ana about the scratch on the floor and also about her staff coming so early. At first, she ACTED like she was really sorry and that she would do everything in her power to make it right. She wanted me to look for someone to fix the floor, since I work so much and since HER employee messed up my floor, I asked her to find a contractor to asses the damages. This caused me to go out of my way 5 additional nights to try to meet up with someone that either didn't show up or had to reschedule, each time causing me to try to rearrange my schedule to try to get my floor fix, throughout this time of inconvenience, Ana, the OWNER was not only accusatory, but rude, abusive, mean and unresponsive towards her promises to "make it right". The contractor said that since the floors were pergo, they would have to remove several tiles in order to replace the pieces with deep scratches on them. Anna sent them back to dye the DEEP & LONG scratch on the floor and based off of a picture sent to her on a flip phone, she said that she was done with me and my floors, leaving me with an unattractive, damaged floor in an apartment that I will eventually have to pay for out of my deposit. (BTW ANNA--the damage to the floor that you left me with is estimated at $680 to fix--this quote is from a reputable contractor). I am someone that has had my house cleaned several times before by different companies (all local) and have NEVER had such a PISS POOR experience, NEVER has someone damaged a floor in the way that your employee did. And I have NEVER had any business owner be such a terrible representation of their own business. You should be ASHAMED of yourself. read more

Ana is very professional and accommodating. They showed up on time and worked the entire 2 hours with no problem. It's so nice to sit in my nice clean apartment! I'll definitely be looking for another AmazonLocal deal for her services. read more

Wow! I bought the Living Social 2-hour house cleaning voucher as well. But from reading the reviews, I'm scared to schedule my appointment and have them clean my apartment. read more

Ana has been cleaning our house for a while now, and I am happy to say that her work is excellent, her attitude great, and she is a pleasure to have in the house. She is considerate, punctual and her attention to detail is good. I recommend her work! read more

Ana and her assistant arrived on time and did everything I asked for very quickly. It was the first time I hired her. I am satisfied with her work and would hire her again. read more

This was my first time hiring Ana's House Cleaning Service and I am very pleased with the results! In 2 hours, Ana and her assistant thoroughly cleaned my house and went the extra mile cleaning inside my microwave & fridge too! I would definitely recommend this service and plan to hire them again! read more

Ana's House Cleaning did a great job. I asked them to focus on the kitchen and bathroom and do the living room/ dining room only if they had time. All rooms were spotless when we returned home. I will be using them again in a month or so. read more

Anna and her team did a great fast job. She asked me what my priorities were, then she met and exceeded them. I will definately use them again. read more

I am not one to complain on daily basis; however, Anna's housecleaning services were horrible. first of all, I paid for 6 hrs of service and they were at my place for 3 hrs. they did a lousy job of cleaning my house. they did not dust well and they had a lousy attitude. they took 120 dollars for nothing. i would neither recommend , nor advice anyone to use them. there service is horrible and not worth a dime. please please use another service don't let them within a mile of your home. disgusted client. read more