Just want to acknowledged Jennifer for being so nice in assisting me choosing the right storage for what I needed. Also to thank Jessica in helping me resolved my issue with the link I got for the lease agreement and was patient enough to explained to me any questions about it. I chose this storage as I've seen it every time I attend the Sunday Mass at St.Catherine as well maintained and I feel safe going there even by myself. Thank you and keep up the good work! I'll definitely share this place to my family & friends. read more

Have 2 in HI, 1 in CA. Clean & friendly helpful staff in office; unlike the worst public storage wt no one to help or even have wheeled carts available. read more

In preparation for a few upcoming projects, a small storage space was needed. We chose Extra Space Storage because it was close to home, nice, clean facility, and seemed well secured & monitored. Jessica & Jennifer were both very engaging in helping us decide what size storage we would need. Loved Jessica's sense of humor & excellent people skills. Thank you, ladies, for a pleasant experience in renting a storage space. read more

Very happy with my decision on getting a storage , I have so much more space in my apartment. I decide to choose this location in particular because I live around the corner. Also Jennifer was so helpful and super nice. She provided me all the information I needed to know, she did a great job ! read more

Nice clean storage, nice area. There are fields that b both sides with mice. They have traps everywhere but do not store foods or soft fabrics without some protection. Use shelves, etc. read more

I want to acknowledge and thank Jessica for excellent customer service during my updated Extra Storage inquiry in early August 2024. She was able to quickly resolve an issue to my total satisfaction. - Anthony H. read more

By fair the best customer service . Jennifer made things so easy for me and guided me through everything. Very understanding and accommodating. She was more than willing to help me with any questions and made be feel comfortable with my decisions . She was part of the reason that I picked this location due to it's customer service read more

I reached out to Extra Space Storage and after a brief call with their national staff, I was asked if I would like to talk to the manager of my local facility. Although I did not end up needing temporary moving storage, the folks I spoke to listened and responded with expertise. The local manager, Jessica, even offered to check back in two weeks when my circumstances were clearer without obligation. I couldn't be happier with the way my inquiry was handled and would gladly tour their site should the need arise in the future. 5 stars for excellent "pre-customer" service. read more

Buyer beware. I was rented a "storage unit" that did not have an adequate roof to keep out water intrusion when it rained. As a result, many items of great personal value were damaged or destroyed including - original paintings that were gifts from friends and family members, a framed letter from a college professor, and books. Several items I had kept for decades. Although I was not warned about water intrusion, management had draped a plastic membrane across the ceiling of my unit. The presence of the membrane shows prior knowledge of the problem. Unfortunately, the membrane above my unit developed a hole, allowing water intrusion and mold damage. The response from staff was interesting - "make an insurance claim". After all, I had been forced to purchase renters insurance with a policy limit of $2000. Turns out, the insurance company is playing hardball (over a max $2000 claim). After promising a prompt response, they failed to get back to me for 2 months. Now, they have demanded an itemized list of damaged items (after I sent numerous photos), including any receipts or appraisals. They also demanded to know my occupation, as if I don't have anything better to do than make insurance claims after my belongings are destroyed due to negligence. All of this, after a slick salesperson (who I will not name) told me they had "one more unit" that met my requirements - small, and rent under $200. Of course, this person did not point out the plastic membrane or advise me of the problem. As far as I know, there is no plan from management to repair the roof. They will just patch the membrane, and hope for the best. When I moved out, I was actually told that "several other" units had experienced water intrusion. To think, I chose this location due to their flexible access times - I almost chose a different storage company in Vallejo where my items would have been safe. I remember driving away from the place, seeing the gang graffiti and thinking the place looked sketchy. Should have trusted my gut. Too bad there is no second chance for prized family heirlooms. read more

Vallejo on Tennessee St. is just the best! The staff are always so friendly and willing to help you anytime. Especially Jennifer she goes above and beyond for her customers! I would definitely recommend this Storage space if you're in need of one. LAC read more

Jessica helped us move into our second rental unit. She was very friendly, efficient and easy to understand. Thank you for your help! We would recommend to friends and family. read more

I've always had a great experience with the storage facility. They are always very accommodating when you need assistance and helpful when trying to negotiate a fair price for units. I have been here a couple years and noticed my rent becoming way above market value, Jessica helped me in bringing it down to an agreeable price and I appreciate her help in that. The facility is also very clean and secluded so theft/pests never feels like a concern. My items are always in good shape when I return. read more

Jennifer is so helpful! The place is always spotless, I love the security! They make it easy to store!

First of all I would like to give super big thumbs up to Jennifer ( the manager) at ESS at Tennessee street, Vallejo CA 94591. Jennifer is extremely amazing person and hard working woman! She always helps me and other customers, she made all the customers easy to deal with the process. She always keeps the customers stay renting this unit in the facility. It's benefits for the management and the owner!' I have been renting the unit at ESS from the small unit 5x5 in 2019 expand to the big unit 10x10 in 2022 until now. UNFORTUNATELY! I got burglarized twice in this facility. 1st on March 30th,2024 Break In 7 units in building 13. My unit infected, but thankfully my stuff is safe! They just damage the sliding door, but next to my unit got burglarized really bad. 2nd time on April 26th,2024 According to the manager ( Jennifer) 2 units got burglarized. It's in building 12. The sliding door of my unit was perfectly LOCK when I was going to get something from my unit. I opened the sliding door with my own key, like nothing happened. Then... when I slides up the sliding door was open, empty boxes and some stuff falling to me. My unit was a messed!!! Someone from inside the company must be have duplicate key or fake it. I got BURGLARIZED!!!! They opened the door stole my stuff and lock it back perfectly after they took my stuff! Smart thief !!!!! Most of my good stuff gone!!! I noticed and see, my 2 big suitcases full of my good clothes, purses are gone, a lot of my boxes full of my shoes, memorable, sport stuff are gone!! They emptied a lot of boxes!! This is happening every month!!! ESS doesn't look good now! I called the manger (Jennifer) right away. She came and look at my unit was a messed! She only suggesting me to make a police report and claim the insurance. SURE! Nothing can be done? I am shock, numb, disappointed and sad this happened. Apparently this facility there is NO camera in the each hallway inside the building. Make all the vallejo bad people so easy to break in. I wanted to warned the new customers. Be careful with this facility! I am not saying the manager not doing a good job. Which is she does well a good job. The MANAGEMENT a need to make changes for the safety and watch who you hire new people. Very disappointed! I am giving ESS company super BAD review!! read more

I have an absolutely loved my experience with extra space storage!!! The staff is amazingly attentive. The space and facilities are very clean. Everything is state of the Art and super convenient. I would suggest them every time read more

Seeking out a place to store the contents of my small apartment as I relocated across the country, I was biting my nails over finding a reputable, secure, clean storage facility to house my cherished belongings (art, mid-century furniture, a massive record collection). After nosing around at countless shady-looking operations with questionable staff, I was relieved to have found Extra Space storage. Immediately, upon meeting the manager, James, I was put at ease. He was engaging, listened well to my needs, offered options, and walked me through the process at the facility. He was friendly and reassuring and I knew my storage needs were in good hands. The facility is exceedingly clean with no trash strewn about, overgrown weeds, or general property disrepair. The location is maintained impeccably. I chose an indoor spot that included lighting and clean, secure, and ample space. As I make my way to the Mid-West, there will be one less worry on my mind knowing I'm in James' and Extra Space Storage's hands. read more

Great customer service I have been there for 2 years and Jessica and the team are great!!

Rental 5'x8' at great price of $85/mo, now jumped to $145 with no explanation. That is a 70% increase over night. My income has not increased the past 4 years. Go ponder. I would give it a ZERO if I could. read more

Very Proffessional and kind customer care from Jennifer . She made my move back to the Bay Area the easiest. Her 5 star 5 daimond attention to detail and I would recommend her and extra space storage again. Thank you so very much read more

I initially started with a 5x5 unit snd just recently upgraded into a 10x10. They had a flash online sale for the same price as the 5x5 so I went ahead and took the opportunity to upgrade. From speaking to Jennifer and then speaking with Jessica I received nothing but excellent service. They were able to take care of me when miscommunications were brought up. Highly recommend visiting them if you want to be taken care of with professionalism. Thank you again Jennifer and Jessica! read more

We had unforeseen, last minute changes for our storage needs and Extra Space Vallejo on Tennessee was very accommodating. They were always friendly, professional and efficient, ensuring all of our requirements were met with the most cost effective options. Their customer service is top notch and it clearly comes from the top because Jennifer the manager is fantastic and knowledgeable on all things Extra Space...thank you Jennifer! read more

I had an attempt on my locker several weeks ago. I was promised new locks, locking security entrances to locker spaces. I was promised cameras, and extra security patrols. My locker was broke in and they did not call til the next day while telling me they called. thank God for caller ID. To add insult to injury in their attempt to clean up they threw my belongings back in on top of everything breaking any glass and destroying what was left valuable. the locks mean NOTHING!! they knew that they were under siege and did nothing. the doors are made of aluminum. with no one patrolling at night they are left as safe as if you left it outside in your front yard. get your stuff NOW. and if your fool enough to store anything here...well you have been warned. read more

Extra Space Storage - employees they threw whatever was outside locker in on top of everything. Destroying glass objects. - Self Storage Near Me - Vallejo, California

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Our family has been using Extra Space Storage at this location for a couple of years now and are grateful to have this facility so close. Each person we've dealt with has been very professional, kind and above and beyond helpful in accommodating our needs. Highly recommend this facility and location - very safe! Thank you Jennifer and Team ~ great job!! read more

Best storage place in town on Tennessee Street. Jennifer was always very friendly when I'd call. I stored with them for over 2yrs. It was close by my home and very accessible. Very clean no trash.The hours of operation are very accommodating.HIGHLY RECOMMEND . Will definitely use them again if needed. 5 stars!!!! The staff in the front desk ALWAYS very helpful. read more

I have had such a positive experience at Extra Space Storage. They have all been very personable and have gone the extra mile to accommodate thier recent lock renovation. In a busy world, they took the time to send me instructions and my new key for thier updated system. Really appreciate thier extra effort and professionalism. read more

Easy rental process, good access and in a safe and convenient location. What really impressed me is that after removing my final things and removing my lock from the unit late on a Friday night, I got a call from the manager to confirm that I had moved out and to take the steps to stop my rental - all before I got around to notifying them I had moved out - so they keep a nice eye on things... Good spot to store your things safely and conveniently. read more

Watch out and beware !!! Not a trustworthy business. I had a storage unit here for 4 years and my final year was terrible! The business voluntarily broke the lock on my unit for a random customer and let them go through my belongings. They claim that they thought the customer was me. But they clearly failed to ask for any kind of verification or ID before letting a compete stranger into my unit! Untrustworthy and irresponsible! read more

I have nothing but positive things to say. The employees were courteous and professional. They really seemed to care, and worked hard to ensure me a positive rental experience. The place was clean and well-lit. My wife felt safe visiting the facility by herself. I highly recommend it. read more

Maryam made my experience refreshingly pleasant. She communicated warmly and clearly. The impression that she left me was that she genuinely cares for my needs. It was obvious that she prioritized her duty above all else. Because of that, I just had to leave a positive review. Ty Maryam! read more

The staff here was very friendly and helpful. They also worked well with other Extra Storage locations. My vehicle didn't fit at the oroginal location and they helped me transfer here.. They also helped me take advantage of promotional rates. Storage unit was easily accessible. read more

The staff was friendly, very knowledgeable and helpful. The facility looks very clean and storage units look brand new

I really enjoyed having my item here for the past 2 years, just bought my home so I'm moving out. Only 1 incident occurred where someone broke into my unit and I was contacted right away, my locks were switched to a more secure lock which they have done for everyone now and I was able to retrieve all of my stolen items. Thank You!! read more

Extra Space Storage on Tennessee St in Vallejo is very clean, orderly and easily accessible. James the manager has a great personality. He is very competent and helpful. Always there to answer questions and provide directions to answers. His customer service is excellent. Thank you James. read more

Great monthly fee; very clean and friendly staff and it's so convenient. They have a promo 1 month free again they're very clean and very nice area! read more

Miryam assisted me and despite their computer glitch she was easy and friendly to deal with I must say the storage space is a bit pricey but im paying for convenience it only being half a mile from my location... Overall it's a clean facility secured plate and im happy knowing that it's not in a messed neighborhood so kudos to This Location!! read more

Let me tell you! I've never stored before in my life so headed down to my local Public Storage and get the worst treatment in the history of customer service. And I don't give my money to ppl who don't value the customer. So I took my money over to Extra Space Storage and Much to my delight Joy was a amazing. She took me around the stupendously clean site and showed me the perfect unit at a cheaper price than my last place. It was amazing. Like I said I've never rented so she walked me through the process quickly and clearly alway being patient, turning my initially terrible experience into an award winning 5 star worthy experience. read more

Speak with Kalley on the phone she has excellent customer service skills! She was very helpful and knowledgeable!

We needed a short term storage for a vehicle while we are moving and James had a unit available and a special price for first month with no obligation for longer stay. It was the easiest storage transaction ever! I highly recommend!! Thank you James for making a stressful time a little easier! read more

Rochelle has been a heaven sent with the process of obtaining a storage and switching from one size storage to another. She has made everything stress free and is always available when I need to stop in. The facility is kept very clean and I don't feel the need to go anywhere else. read more

This is my second time renting out storage here. I would have to say the customer service from Rochelle is awesome. Every time I come in she makes my transition into renting fast and easy. I like how clean the place is and how safe I feel in the area. read more