Clean and easy access. Brooke, she is very friendly and understandable to your needs.read more

Storage Star has been a great find for us, they are clean, friendly and mostly affordable. Brook…read morethe onsite manager is super responsive and treats us like we matter, I left a tiny lock on our unit temporarily because i didn't have the big lock and the next morning Brook called and said I noticed you had this teeny lock on the unit so she offered a loaner until i got there and put my own on, i thought that was nice!! Highly recommend, glad we gave them a chance - Lonnie F

I contacted many businesses booking for Storage and the moment I spoke with Mary I knew I'd found…read morethe right place. She very clearly explained pricing location and they're heavy security. I then spoke with Sabrina before coming out and she was equally helpful. Upon arrival I couldn't have been happier working with Mary and then Sabrina. literally five star service from beginning to end so happy I found them the highest of recommendations.

I am thrilled with the level of care and consideration by the staff here. Shout out to Mary for…read moreprofessionalism and reassurance--wow--talk about taking the stress out of storage!! Best storage place I ever used for long stretches--I got my kids their own space to keep their precious memories safe! Thanks for being a BIG part of our lives

Alanzo was a great help! Fast and Easy to register. Very clean units with great security!!!!…read moreHe made the whole experience painless. Very happy with service!!! Highly recommend!

Move in was seamless, fast and easy. Staff was super helpful and kind. They held my reservation for…read morea couple of days until I could find time in my schedule to come into the office

I personally had a great experience with A-1 Self Storage. I know storage companies are tough…read moresometimes but this one only requires 1 weeks notice vs 30 Days which is a huge plus The facility is clean, secure, and easy to access even with a large truck or trailer The location is also very convenient for anyone moving in or around Concord, Clayton, Pittsburg, or Walnut Creek. The manager, Lataevia, was professional, courteous, and extremely helpful. She offered great advice and made sure I fully understood all the rules, details, and available options. Excellent customer service--I highly recommend this location!

I have been using this "OUTFIT" multiple storage units at the Concord facility for over (25) years…read moreand they are "extremely poor communicators" and very rude female personalities!!! They were charging me monthly on an old discontinued AMEX credit card which was never updated and allowed by AMEX, until I called and questioned the old card vs my new card! AMEX discontinued old card use and A-1 let payments accrue delinquently without written or phone call notices to me? A "FINAL NOTICE" (ONLY NOTICE) was mailed to me after (3) months stating all items in storage would be sold if not paid within a narrow time period? I CANNOT RECOMMEND THEM AT ALL!!!!!!!

I moved out last week and was expecting a refund for the rent I paid for this month. I spoke with…read morethe manager, and unfortunately, they don't prorate, so I won't be getting a refund. It's really frustrating. Extra Storage does prorate, though--so I recommend going to them instead. Google says, Learn more ... Public Storage offers refunds in certain circumstances when moving out of a storage unit, including: Unused rent If you prepaid a month or more of rent and haven't used it, Public Storage can refund the unused months. They are wrong about this!

easy access and good hours .open early and late. no hassles when i cleared out my stuff.read more

The price is reasonable on a 3' x 4' storage. Their staff are friendly and very knowledgeable if…read moretheir lift are not working. It's a perfect solution if you need a quick secure storage.

ZERO STARS - Deceptive Practices, Disrespectful Staff, and Surveillance-Level Behavior…read more My experience at the Extra Space Storage - San Pablo (Moraga Road) location has been one of the most unprofessional and disturbing customer service interactions I've ever encountered. Let's begin with the facts: My unit started at $228/month. Within less than a year, it was raised to nearly $500--with no improvements to service or explanation beyond corporate rate excuses. This is more than a 100% increase in under 12 months. When I voiced concerns about the pricing and mentioned I may move out, an employee literally said "bye" and hung up on me. That alone should disqualify someone from working in customer service. Shortly after filing formal complaints (including with the BBB), I noticed a Facebook post mocking me--publicly visible and posted within hours of my complaint. The employee who responded to my original email inquiry used a name and email that matched the Facebook account, making it clear that the person monitoring my complaints is also watching my social media. This employee, Deva Shalece Harris, also happens to be the only person with that name on my friend list--despite never identifying herself during our storage-related communication. That means not only was I mocked, but I was digitally watched and then publicly ridiculed, by a staff member with access to my account. I've since escalated this to the district manager, Linz Askham, with screenshots and formal documentation. As of now, I've received polite emails but no accountability, no apology, and no real resolution. I now have serious concerns about privacy, data misuse, and professionalism at this facility. If you are a customer here, or considering storing your belongings, please ask yourself: What does it say when the staff can stalk your social media and then mock you for filing a legitimate complaint? This is not about bad vibes--it's about breach of trust, targeted retaliation, and lack of internal oversight. Do better, Extra Space Storage. I have receipts, and I won't be silent. -- Christina H.

These guys are terrible! I rented a unit tor one day , never moved on and after double checking…read morewith my movers determined the space was too small. I explained and they at first would not let me cancel? Said their system doesn't do refunds.... After waiting for a call from manager after 3 days I just disputed on my credit card. Run away . Customer service doesn't apply here .

Friendly & helpful staff. Good price for the size unit I'm renting. It looks to be very secure.read more

Price is great, people are friendly, but the hours are so random. When I signed the contract, they…read moretold me I could come in any day anytime from 9-5pm - that was important to me as I have odd work hours. In the month I've been using them, I've come in 3 times and EACH time I've had to wait 30-60 minutes for someone to come back as they have stepped out and had a sign in the window. I hired guys twice and so I've had to pay them to just sit here and wait for the staff to come back. I'm moving my stuff out today to another storage place namely because of this problem. Again, price is awesome, staff friendly. But if hours and accessibility is important to you, stay away.

I continue to use this place because of the Manager Shawn. I'm sure there are cheaper places, but i…read morehaven't looked - he's just great. He is the reason i am spending my money here. It's only a "BOX" but service is more than a "Box"