New to Vallejo. Needed great , clean , safe and reliable place to store things …read more Owners are nice and friendly. Great customer service and the cleanest storage place I have ever seen . Can you find cheaper places ? I'm sure . But you get what you pay for . This storage place is worth every penny!!! This storage is the best !!

**CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would…read morestrongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them.

Great storage business. We started with our travel trailer and our boat. Well maintained lot and…read moreaccessible with larger trailers. Karen, property manager has been nothing short of amazing, organized, friendly, and helpful. She knows her tenants and we decided to move our storage from another location and have everything under one business for convenience and price. Not a corporate feeling storage company that seems to be taking over all the small businesses. Karen goes out of her way to provide great customer service. Gateway is clean and recently tidy'd up. Highly recommend this location and support local long time business.

**CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would…read morestrongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them.

For any questions that you may have about prices, required locks, storage locations and dimensions,…read moreand/or specials, talk to Jeff! Jeff was very easy to talk to and answered all questions with patience and clarity. He personally showed the available storages which made it easier to choose the right one.

I would give zero stars. Steer clear from this storage place. My unit was in the hallways and the…read moreunits are not completely sealed off. The ceilings are open connecting all the other storage units. Mice got into my unit because of the open ceilings. There was mouse droppings all over my couch that cost $3k. End result - a damaged couch and belongings. I should have done research on how to choose storage units before I chose this place. For a small unit, it was around $190 per month and slowly raised to $200 over two years. They make you purchase insurance which only covers $500 of damage due to rodents which includes a $100 deductible! Apparently, they're not responsible for any damage caused by rodents because other storage units may have food stored and there's nothing they can do about it. Their answer is, "talk to your insurance about this." Zero stars.

Just want to acknowledged Jennifer for being so nice in assisting me choosing the right storage for…read morewhat I needed. Also to thank Jessica in helping me resolved my issue with the link I got for the lease agreement and was patient enough to explained to me any questions about it. I chose this storage as I've seen it every time I attend the Sunday Mass at St.Catherine as well maintained and I feel safe going there even by myself. Thank you and keep up the good work! I'll definitely share this place to my family & friends.

Have 2 in HI, 1 in CA. Clean & friendly helpful staff in…read moreoffice; unlike the worst public storage wt no one to help or even have wheeled carts available.

I think 5 star storage is a great place. The staff are so friendly and professional I'm really…read morespeaking from experience. I as well have been in customer service position and they follow a lot of my beliefs to speaking with me in professional manor. Very funny at times as well.

This is a very nice storage facility. They have safe and clean units available in many different…read moresizes. And the rates are very reasonable! They also have outdoor parking spots for cars,trailers,boats, and RV's. The management is friendly and efficient...no wonder they are called "Five Stars"!!! Highly recomended.

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.

Nice clean property used to park car and motorcycle places to store my car out of the weather…read moreinside the container

Great storage. Dry fully sealed spaces. All storage is front drive up access. If you work with…read moreChase the owner you can get slightly cheaper rents. All credit card payments.