Incredibly disappointed with this place. I thought I found a reliable place in Baltimore for pizza, but after what happened the other night, I can't recommend this place to anyone.
I went here with some friends. All of us received our pizza reasonably quickly, except for one friend. For whatever reason, they forgot to make the second of two pizzas he ordered. Mistakes happen and can be forgiven. However, things escalated quickly. He noticed that they continued to give out the same orders to people who arrived well after him. Understandably, he began complaining because at this point he had already paid and was waiting for probably over a half hour at the register.
The business has a security guard, and he noticed the arguing between my friend and the cashier and stepped in. My friend, still visibly upset, told the guard he had been waiting forever for his food. I was seated the whole time watching things unfold. When I saw the guard approach my friend, I got up and approached them to de-escalate the situation. But it was too late.
The guard grabbed my friend by the inside of the collar and pushed him outside their business. No one had seen this coming, including my friend. He was launched a considerable distance and landed aggressively on the sidewalk. Already outside the business, and picking himself up off the sidewalk, the guard pushed him down again while he was halfway through getting up. You could argue that removing my friend from the business might be fair. I would disagree, but it's an argument. However, doing what that guard did to him when he was already outside the business was as clear as night and day, it was assault.
I was eventually able to get between the two before much else happened. I told the guard to at least let me grab my friends pizza that he paid, which had just been completed at the tail end of events. The guard said he didn't pay for the pizza yet. My friend screamed that he did. This more than anything proves the guard was in the wrong. He was completely oblivious to the situation. Shoot first, ask questions later. Once he learned that they had been paid for, you could read the ignorance on his face. I went back inside, grab my friends orders, and we left.
Having read through others' reviews, waiting a while for food is not unheard of. If complaining about service is met with being assaulted, find yourself another restaurant. My friend could have been seriously injured, but luckily he wasn't.
&pizza, for the sake of your business, replace that guard and train your staff to better deal with these situations. read more