I have had a great experience with this management team. Any time I needed something or had a maintenance issue, they responded right away and had the repair company contact me the same day. Every issue got resolved within a day or two, which is rare and so appreciated. Hana, Grady, and McKenzie have all been wonderful to work with. Each of them made me feel like a priority. You can tell this team genuinely cares about their residents. I am grateful for all of them and would highly recommend this management company to anyone looking for a team that actually follows through. I also love the online portal, makes requesting Maintenance or paying rent easy. read more

I have called this place 5 times now leaving my name and number to request information on listings that I've been interested in and have never received a call back and no one has answered the phone. One time they did and when they lady answered and I asked about the property she laughed and said oh no that was off the market in a day... Had a friend also rent a property through here and they lied to her telling her she couldn't renew her lease because the landlord didn't want to that he wanted to sell his place. Sure enough she moved out and it was listed within a month for just a day! Pretty sure they lied to her so they could get people they personally knew in there! This was 2021 when rentals were slim to none on the market. read more

Poor communication and lack of clarity. Honestly I've never been treated so poorly by a company. I would not recommend anyone going into contract with this company or any of their properties. We were also told to move out because the owner was selling and the house was never was listed for sale it was listed for rent for the same freakin price!!! Why kick out a family and take their money to do repairs (to "sell" a house) just to rent again for the same price?!? This company had us stressed. Please even if it looks good just don't even put yourself through the stress and anxiety of this company. I honestly was left feeling depleted and saddened for my children and putting them through that whole process. read more

In response to the owner... I didn't find out myself there was a workers comp claim until recently too. And no IF you had verified your vendor had workers comp insurance the State's fund unit would not be involved. The State's investigator was not able to find insurance for YOUR vendor during the time YOU hired them to go into my house WITHOUT my consent. So stop lying, stop trying to justify all the bad reviews here and try and shift the blame to the owners or tenants. YOU have a company that only cares about how much profit it makes you. IF it was that great your ratings here wouldn't be one and half star... and the only reason you have one star is because we are forced to give one star. Be accountable, accept when you've dropped the ball. Which in my case you did. But don't worry your company will too be added to the case, after all it was YOU who hired that vendor without my consent. And never have I talked to you. You hide behind your managers to do the talking. Your company does not verify vendors... who cares about employee turnover?? That's not the issue! The issue is you hired vendors with no insurance or workers comp when it clearly states in the contract your vendors are all licensed and insured. Well if they were... we wouldn't be here today would we??? read more

If I could give it a lower score I would. Worst business ever, they treat the tenants like s*** Especially diane she's Extremely disrespectful. They blame the tenants for everything. Tried to make a maintenance request For a clogged Sink, and they told me that it was my kids's fault. And I was a bad mom for not watching Them. They also have the maintenance people spy on you. I would warn anybody ever renting property from them. Do not rent!!!!!!!!!!!!!. This management company should be out of business. read more

Charged us double what the office told us. There are no words to describe the amount of unprofessionalism within this company. First off, we found this property and loved it, eagerly filled out an application and got all our necessary paperwork and app fees the next day. We were told we would hear from someone within a day or two. A week and a half goes by with no communication and we start leaving voicemails that went unreturned. This went on for a week or two, then when we finally got ahold of them, they had NO IDEA about ournsotuation or who we were. Regardless, after about 4 more phone call chases, we finally got to a point where we got approved and they sent the lease agreement over. Not only was our past name spelled wrong on the agreement, but they kept misspelling my husband's email address despite me correcting them. Finally someone else stepped in and was actually very helpful and prompt. We go to pay our deposit, and I asked an employee directly if our rent was being taken out of this and she said yes. I also asked if I needed to bring anything when getting the keys and she said no, we were ready for move in. Moving day, they STILL didnt know who I was or what our situation was at all. Finally they informed me after getting our file that we still owed rent and they wouldnt give us the keys until we did. The manager was so rude and condescending and showed zero respinsibility for their employee giving false information, and made threats to make us give up the property without paying them nearly $2000 extra ON MOVING DAY. Save yourself a headache and your bank account and stay far away from this greedy company that lacks serious communication skills. read more

I am shocked by the negative reviews. S & L property management has been our leasing office for 2 years now. I absolutely love the company and the entire staff. I only wish our property managers were half as good as them when we leased our home. They are professional and very thorough. read more

John S. I guess he is one of the owners of S&L management company wrote John S. of S & L Property Management Business Owner 2/27/2019 Dear Norma, This page is for S&L Property Management owners, tenants and clients. This is not a forum for feedback for S&L Association Management. Your review does not apply to S&L Property Management and we respectfully request you remove and place it on the appropriate account. Thank-you. I was a home owner at one of communities your company was hired by as our HOA management company when I wrote the review. So if you read all the other responses by other yelp posters, your company get a 2 star rating. Not something you should be proud of. This is a forum for reviews and that is what we are doing here. read more

John Sorah and S&L property management are synonyms for rude, obnoxious and incompetent. If you need to deal with him or his management company, you be cautioned because you are not dealing with a professional entity, you are dealing with a mafia. Their only job is to arm twist the tenants to favor the owner, with little regard for the tenant's concerns. We rented a property from an owner in Carlsbad in 2007. The owner reneged on her promise to do the landscape and left us to deal with a barren backyard (we were paying her $3200 in rent!). When confronted, she quietly transferred the management to John Sorah's S&L property management. His first order of business was to serve us with a 3 day unlawful detainer (pay rent or quit) notice. I repeatedly told him that the rent was paid to the owner on time but his singular mission was to serve us the notice. Finally when I sent him the copy of the check, he backed out. The next incident was when he got his lawyer to serve a notice to allow the owner for a "general internal inspection", as in - we need to know what you are doing in the house. We responded to the lawyer that we do not consent as there is no provision for a "general internal inspection" in the California civil code. Sorah still showed up with 5 more people and the owner. I was not at home and thank god that my wife stood strong and denied entry. Sorah still tried to enter and backed out only when my wife threatened to call the cops. Here is the icing on the cake. He did the final inspection when we moved out but denied that he had anything to do with the deposit. We sued the owner and finally recovered the security deposit after 5 long years. But there is a free advertisement and I will not charge S&L - if you are an owner in need of a mafia to intimidate your tenant, you stumbled at the right company. read more

For 15 years of managing our rental with S and L property management, is such a delight and relief because we are distant to the rental. We sold the house for a family reason. Diana Martinez is a jewel to the business because she will not miss a response to allay my fear, such an encourager! Thank you all and keep the team smiling! read more

I rented a home through them for a little over a year. During my time there I paid rent on time, never had a complaint against me as a tenant, and had absolutely no problems as a renter. The problem came when I requested to have the owner either adjust the sprinklers or to provide me with a partial credit after receiving increasingly larger water bills. Initially, the owner refused to provide me with a key to the irrigation box (he actually stopped by unannounced and took the key, and actually he just popped in whenever he wanted, with no notice) and told me that I "didn't need to have a key." When I decided to turn the actual water valve off, I left the house one day and came back to find that someone had come on the property and physically taped the valve in the on position. Each bill indicated that there was a TON of water being wasted between the hours of 12am-2am. I received a bill for one month that was about $170 and I contacted the property management company to request that they communicate with the owner and do something regarding this. The next thing I know, I receive a 60 notice to vacate with no explanation. When I contacted the property management company I was told that they did not "have to" provide a reason but the woman I spoke with, Diana, did tell me that the owner requested to have them send me the notice to vacate as a result of me requesting to have the sprinklers adjusted. Apparently, the owner said that he had "already fixed" the sprinklers once and that we weren't going to see eye to eye on it so he asked to have my lease termination. Oh, and I had just signed another one year lease in April of 2017, but they somehow "did not receive" the initial copy of my lease renewal. A second copy was emailed in the beginning of August. By 8/22, I received the notice to vacate. From that point on, the level of unprofessionalism and just outright dishonesty from this "business" abounded to no end. Although the company basically attempted to kick me out, they told me that I would have to pay up until 10/22 or be charged a fee unless I got permission from the owner to move out. I requested the "permission" to move out early and finally got a response. I was at work and I was told that the only way that the owner would approve an early move out (without charging a huge penalty) would be if I made the house available to view that same day or the next day. I was literally given only 2 days to make the house available and it was expected for me to just be able to jump whenever they called. Thankfully I was able to find someone to go by the house for when they stopped by the following day, but I thought it was ridiculous for them to demand something like that with less than a day notice. So I jumped through hoops to get this done so that I could move out on 10/1 without a penalty. I moved out on 10/1 and paid to have a professional cleaner come to clean the same day. She couldn't get everything, but she did shampoo all of the carpets with additional pet cleaner, she also made sure all bathrooms were clean, the kitchen, floors mopped, etc. Overall the house was in excellent condition. However, this shady company found any and every reason to keep a large portion of my initial deposit. Basically, the same thing that others have said, they are not honest and they find reasons to keep tenants money. I was told that they needed to have another professional cleaner come in to do a "deep clean" because there were crumbs in the cabinet, because there was a spill in the oven and because the microwave wasn't clean. They also charged additional fees for light bulbs, to remove a chair (that was previously set out to be picked up for free) and they also charged me because the trash cans were full. And to top it off, although they decided to be extremely detailed when charging me for "crumbs" and ridiculous things, they didn't take the care to do the same when sending me my closing documents and refund check. I received some other ledger for a completely different property, which violated the privacy of the couple at the completely different address than where I stayed. On top of this, they are just overall dishonest. The owner stopped by to do the repairs the majority of the time and he told me that S&L told him to make sure that he didn't mention that he was the owner because they didn't want the tenant to know. The owner said that he thought this was dishonest so he just told me that he was the owner, but for the actual property management company to encourage him to lie about who he was, spoke volumes. I would not recommend this "business" to anyone if they value their money because no matter what you do, they will find numerous reasons to keep as much of your deposit as they can. Read over the reviews. There's a reason why they have an overall extremely low rating. And ask around. After renting I found out that they have a very negative repuation among community members! read more

This is the worst property management company I have ever seen. They haven't provided our HOA with financials for nine months, which is a violation of the most basic standards of management. When we finally got a glimpse of those financials (no thanks to them), we discovered that our reserves have declined by $150,000. These guys either don't know what they're doing or are trying to pull a fast one. read more

I had the unfortunate experience of dealing with one of the Assistants at S&L Association Management (Julie Adler) who likes to deem herself as an "Assistant Extraordinaire". However, she is anything but. She has the poorest customer service that I have ever experienced and should consider retiring. She "blame shifts" all of her mistakes and takes no accountability for anything that she does wrong. Here is a good tip...send her back to the unemployment line. read more

I understand that this is just a property management company, but, trying to get information has been a serious issue. I tried to obtain a parking permit for my HOA. And was met with rudeness and hostility from the lady who was the MANAGER for my association. When I asked to speak to her supervisor I was hung up on. I would strongly recommend that the owners and corporate management address the severe lack of customer service amongst the managers for properties. They used to be an awesome company, don't know what changed, but that was years ago. read more

This business is crooked! We were renters with them and they have continued to be rude and disrespectful year after year. We final moved put and they tried to keep our security deposit and charge us a cleaning fee along with some repairs. We have asked for receipts for everything which they can't come up with. They finally came back with an invoice that was agreeable and we thought we were done with this mess but no.... now they are trying to sue us. I am now filing with the BBB about their business practices. Btw they have the BBB listed on their website and they aren't even rated by them... another lie! Well they messed with the wrong people this time. We will be taking them to court and I will make sure as many people as possible know how crooked they are. read more

Landlords and tenants need to stay away from S&L, they consistently over promise and under deliver. Staff is rude and condescending to both parties. They use substandard vendors for repairs while profiting from these arrangements. repair requests are consistently slow and mishandled. Managements best asset is their ability to make excuses for employees and the vendors sub par performance. This is my experience as a landlord using this company for 2 properties. read more

We used S&L Management from September 2013 to October 2016 and from our experience, we would not recommend their services. They have terrible customer service, are unorganized, over charge, and have poor accounting. Below are a FEW examples of issues we have had. Poor Customer Service * On several occasions our emails were not responded to. We were just ignored and our questions were never addressed. We never know who to contact for what and each department push us to another department never giving us a resolution * On more than one occasion, our 3 day pay or quits were issued late. * August 2014, we had to request our June 2014 statement and deposit. Per our management agreement, we are to receive monthly statements by the 4th week of the current month. * After we notified S&L that we were terminating our services, they refused to inform our tenant that we were going to extend his lease and that a new property manager will be contacting them. It doesn't seem fair to the tenant not being informed if he will be moving out or staying. We paid S&L to manage our property, but they continually refused to assist us. Unorganized * When we signed with S&L, we were told that a maintenance inspection would be done every 6 months. This would give us the opportunity to see the condition of the property. After 6 months we requested the maintenance inspection and S&L refused saying they will only do maintenance inspections 1 every year. * We selected to use S&L's landscapers because we were told they would "keep an eye on the house such as the tenant not having authorized dogs or damage to the property" When we went to do maintenance in the back yard we found the grass was dead and two unapproved dogs were in the yard. When we asked why the S&L's landscaper didn't report the dogs, S&L said "the landscapers may not realize that pets are not supposed to be there or unless it is interfering with their activities, they may not say anything." On May 13 we asked why the S&L's landscaper didn't report the grass not being watered, and S&L said the landscaper notified them on April 18; however, we were not notified nor did S&L do anything about it. * When our tenant moved out we were told that we could not bill for 60% of the carpet replacement but we could bill for a cleaning fee of $275. Then another S&L employee told us that we could only bill for 60% of the carpet replacement but not for the cleaning fee of $275. S&L needs to get on the same page and stop giving us conflicting information. * August 2014, our tenant had a rental shortage of $285. August 14 and S&L employee stated the shortage was received, but the shortage was not deposited in our account. After numerous attempts to find out why the shortage was not deposited, finally September 16 we were told the shortage was never received. Not only did S&L not respond in a timely manner and give us inaccurate information, but we were a month late serving our tenant a 3 day pay or quit as he didn't pay his September rent either. Overcharge * $140 was charged to us to fix 2 broken underground sprinklers. Per our contract with S&L, "No repairs should be made without prior approval from Owner." We were not contacted nor would we have approved. When asking S&L why we were not contacted for approval, they said it was an emergency after hours and needed lighting. Fixing sprinklers is not an emergency. The sprinklers should have just been turned off, we should have been contacted for approval, and it should have been fixed during normal business hours. Poor Accounting * S&L sent me a demand letter to review before sending it to the tenant but the accounting was incorrect and I had to take the time to fix it. The demand letter was for $3,006.20 but the correct amount was $ 2,638.64. The tenant had unpaid rent dates from 8/1/14-10/6/14 but the correct dates should have been 8/1/14 -10/8/14. Current Issue * We terminated our services with S&L starting October 31; however, they are billing us $69 for landscaping for the month of November. Why do we owe money when we cancelled our service? We even asked if there is anything else we need to do and we received a letter confirming the termination of services. Because we did not want to spend any more time dealing with issues with S&L, we have terminated our services. We now use Benefit National Property Manager and are much happier. read more

These guys are joke, absolutely incompetent and unprofessional. I had rented a house for 3 years through them. Every time something broke, it meant everything during those years, instead of sending a person right away, I had to have long phone calls and send pictures. It took them almost 3 months to send a man to fix the fence, different people came and looked around... and nothing... I have never been late with payments or any other problems with me. It's time to finally get back my security deposit. Guess what, it took them almost 2 months by law 21 days after the move out... I was told that they were not responsible for carrying the check out of the office. I told them to stop the payment for it because something was wrong and to send me a new one... Days of waiting ... and if I didn't call them, they didn't give me any information. Finally I went to the office and got my new check. A few days later I received the first one, it was sent to my old address, my name was mistaken in 2 places. Well, I wrote them email and they never said a word to apologize! They charge me because the big lamp in the liveing room was not in place. I took it down to replace the bulbs, but was too high and my shoulder was injured, couldn't place it back. I told two people from the company that came in my house about this and they told me not to worry... Well, it cost me $20 for the new bulbs and $35 from the company, I just tried to conscientiously fulfill my part of the contract. Stay away from this company, that's my advice! I have been renting homes for 13 years and have never had such problems... I had to sue them! read more

We looked at the house on May 25th intending to move in July 1st. Lisa the receptionist assured us she would get us the lease as soon as possible. Come the last week of June we got very nervous and reached out for the 4th time for the lease. I got the lease on the 27th of June and I was told all of my utilities needed to be set up June 30th. I had already given S&L $1000 to hold the house. When I finally got the lease there were discrepancies from the S&L realtor had stated in showing. As renters we were now 100% responsible for the spa and ANY beak down to appliances including wear and tear. After about 20 emails with the receptionist Lisa trying to seek clarification I decided to call. The responses from Lisa did not match what was written in the lease.Lisa was extremely rude when I called, shouting into the phone "have you tried to find another place?!" This was not an option because I had already given them $1000 and was moving from out of state in a few days. I asked to speak with Lisa's manager but she was out on medical leave "indefinitely". David the collections manager was much more professional and clarified some things on the lease. But nothing was changed. He stated that their legal team only reviews the lease biannually and there was nothing they could do. They kept talking down about the home owner stating that it was a "grumpy older couple". When we moved in the air conditioning and dishwasher didn't work in the house and it was infested with ants. The property management company said it would be a few days before they could get anyone out to look at the AC and dishwasher. They said "they didn't want to disturb the owner with the ant issue and would take care of it soon". Well I have 2 dogs that I paid $1000 deposit for that couldn't spend time outside. Thank god the owner of the house caught wind of all the issues with the house and demanded S&L give her our phone numbers. She contacted us the next day and took care of our issues. After we spoke about the issues we had with S&L she shared VERY similar stories from the other side. My property owner even told me that S&L only contacted her once about the lease issues we were having. S&L told me that they were a "grumpy older couple who wouldn't budge that they had been trying to talk to multiple times", completely untrue! My property owner called S&L the very next day and bought out her contract just to cancel with them. Thank god I no longer have to deal with this rude condescending property management company. Don't make the same mistake I did! read more

I only give 1 star because you have to rate it!!! This is a horrible company and I'm glad we didn't end up signing anything with them!!! We were looking to rent one of their properties, I found it online and when I called they said that it was just listed and had to go find the information on it and I was the first to call... After giving me the agent who shows the home (Michele) I called and left a message, without any reply I called again 4 hours later, still no reply... My spouse called her the next morning and got through, their conversation ended with the agent saying we were first on the list and when she sets up a viewing time with the tenants we would be first to see the property... 3 days later I received a call from the agent telling me she had 20 other people interested and couldn't show me the home, good thing she already set up a viewing with my spouse... Less than 48 house before we were suppose to view the home, a receptionist neither of us had talked to, called and told my spouse that the home had already rented!!! What BS!!! Thanks for leading us on and telling us lies straight to our ears!!!! I hope you hooked your friends up nicely!!!! read more

Beware! This company will steal your money after you vacate! I was charged a full month's rent one month after I vacated, after I properly filled out paperwork to vacate, their employees sent me confirmation that they received it, and they still deducted the money! No one at S&L even caught it, I'm really weary of their accounting! Don't use this company unless you want money stolen from you!!! read more

If I could give negative stars I would! This property management has to be the worst place! We rented a condo through them, low and behold the condo was going through foreclosure. The relator that was listing the condo contacted me and told me all about it, she said the manager over and S&L didn't want to contact us, that the relator should do it, even she was shocked at such behavior! My husband was just about to leave on deployment and we had to move out quick! It was a nightmare! This company is completely shady, do your homework before dealing with these people, better yet take your business else where! read more

If you are in the market to rent - do NOT waste your time dealing with these people; they are as un-professional and discourteous as they come. Completed the rental application then called and texted three times to arrange to deliver the the application to Diana and NEVER heard back from her. Others have noted that this is more a racket to collect application fees than it is a management entity. Lisa was very rude over the telephone as well. The company is very manipulative and is operating in the fashion of an application lottery. Stay away! read more

This company S&L Property Management, has a scam going on they intend not to give you your deposit back at all you have to fight for it really hard. No matter how clean the house is and it was really clean before we moved out. Because we took pictures of everything before we moved in and let me tell you it was really really dirty the oven was filthy we only had one oven rack to use. We had to buy another oven rack so we can use it for a big family for the holidays and that wasn't the only thing we had to buy, there was 9 light blabs out and then we had to buy a over head light for the garage and other items. Then they sent us a lease termination right in the middle of our lease because the owner wants to sell the home so they give us 30 days to vacate with a list of things that have to be done most of these things were never done before we moved in. They still ended up with $750.00 of our deposit no matter what you do they will get you. read more

S & L Property Management has managed my home in Menifee since 2007. They have found excellent, long-term renters and I am very pleased. In the event a repair is needed, an estimate is procured quickly and the work is done professionally. We are all kept informed. I would recommend to any homeowner. read more

Don't expect to get deposits back. They tried to get me for 2800. Had to go argue and fight to get deposit refunded, and when they showed pics of damage, which was in move in report and ok at move out walk through they still tried to charge me for it. when we viewed there move out pics and compared with pics from there web site prior to move in, well pics worth a thousand words and $2800. All the staff seemed pleasant for the 3 years I rented with them, until we decided to move and then it was a whole new tune. DON'T BE FOOLED BY THERE PLEASANTRY, and if you decide to rent with them take a lot of pics from all angles. My recommendation.........go elsewhere hope this helps read more

I actually had a very pleasant experience with S&L! Maintenance was always taken care of quickly and I was always able to get ahold of who I needed. Michelle made our move out experience quick and effortless! She was so kind and understanding!! read more

I too wish I could give a lower rating! Here is what just occurred this week with their agent Lisa King out of the Temecula office. I contacted S&L for a property in Murrieta and she assured me I was the first applicant. I sent her all the information she needed and all that was left was the application fee. I had went through previous agencies and already had my credit report and my tenant screening report which is basically a background check. I asked her if the application fee was necessary if I had my background check and credit report on hand. She asked me to forward her that information to review so I did. No response whatsoever! So I call her again and asked for the status of my applications and she says you haven't turned in your $35 application fee. I asked her about the TSR and the credit report and she said, well we still need the application fee for other stuff. I wasn't going to argue at this point and immediately drive over there delivered the application fee within 60 minutes of talking with her. I must have sent her like 3 emails and called 3 times to follow up and make sure she knew my fee was there. No response yesterday. Today I called and she stated there was another application ahead of me! HOW? She supposedly walked in the office and there was another application in place. Before that day began, she had all my information already on file with the exception of the application fee. I dropped off the application fee so technically speaking my information was there first and the second applicant dropped it off after mine! Here's what I thought was very unproffesional! As I'm on the phone trying to explain that my information was there prior to the other applicant, she's talking to her staff and laughing and giggling about my situation! VERY UNPROFESSIONAL. She's giggling to her coworkers and says "it's not my problem sir that you didn't turn in your application fee on time" I mean really, your giggling and laughing? Severely pissed off right now! The lack of professionalism and communication was disappointing to say the least! I would love to hear from a supervisor there as I have all my correspondence to prove what occurred!!! read more

I have had S & L property management co. for approx. 5 years and had been fairly pleased with their service up until Feb of this year. I have had nothing but problems...over charging on my account on several occasions, taking months to resolve issues. They have extremely poor communication. We are landlords and had tenants in our property that hadn't paid rent...nobody noticed until I checked my account wondering where our deposit was...21 days later !!! They had no idea !! The tenants never paid and I am still trying to get the security deposit out of S & L !!! Over two thousand dollars and over 25 days since the tenants left !! I just sent another E-mail today..They are horrible at getting back to me and make poor excuses for poor service! I would not recommend this company under any circumstances !!! read more

I'm really surprised to see all of these negative reviews. My husband and I rented a property through S & L Property Management for 3 years and had a great experience. Anytime there was a small maintenance issue they took care of it right away. They contacted the owners of the home promptly any time I had a question. I feel that a lot of these reviews may reflect negatively on the owners rather than the Property Management company itself. Ultimately, S and L cannot do more than what the owner authorizes. Upon leaving the rental, I received the entire deposit back. If you hope to get your deposit back read the lease. Its simple, do what they ask. I made sure to leave the home in immaculate condition in order to get our deposit back and it worked. Fast forward to last week.. We ended up having to move and rent out the house we own now. I didn't even have to think twice when choosing what company to use to manage our home. Their rates are a 1/3 of what the competitors charge. After a couple weeks on the market we found a wonderful family to rent our home. Through John and Diana's guidance we were able to get a qualified tenant to sign the lease a month before they were even set to move in. I really appreciate John and Diana going above and beyond to take care of us over the years. read more

If I could give them no stars, I would. Worst property management company in my opinion. First, we paid and turned in an application. Waited for a phone call more than a week. No call. Then my husband calls and they claim someone said we weren't interested? No. So then when I call again to get info on the Lease, they again claim we weren't interested. Why would we pay and not be interested??! Then, Went to visit the property that we had placed a hold on that afternoon. On our visit we saw a ceiling leak stain. The man who showed us the home, Jesse, told us WE needed to call the office to inform them. We hadn't even signed the Lease yet and already dealing with issues. So we called the office. Then were rudely told by the lady whom I was told to speak to that it wasn't her job. I tried to tell her that I didn't think I should be calling. She cut me off without word and transfered me to maintenance. I explained the issue to maintenance. And, that too, I didn't think it was my position to call about this. She agreed. Said they knew of the leak. And, didn't sound like they were going to handle it. So frustrated already I told them to transfer me back to someone, I want to take the hold off and cancel! They had my check in their hands 3 hours and want to charge us $129..plus who knows what. To top it off when we get there to get our check as they said we could, they claim that the accountant took our check. REDICULOUS!!! I definately don't recommend using them for your rental property or to rent from them! Big nightmare! read more

This place is populated with people who only know how to respond to questions with, "I don't know". How they remain in business is beyond understanding. We are new tenants and have never been contacted by these boobs in suits. Ever. When I called I was politely told they had no answers for me. Really? Youre the MANAGEMENT COMPANY!!. Folks...run away from this joke of an establishment. read more

. It started with the our initial paperwork...I should have known that these people were a mess! They were rude from the beginning. ...after being perfect tenants...paid rent on time and left the house in excellent condition.... we did NOT receive full deposit back. This place makes you get the house professional cleaned, even though they do NOT do it for you when you move in. They also make you replace all light bulbs even though this is NOT done when you move in. They make you pay for a carpet cleaning even when it is NOT needed. I did everything that they wanted...down to every light bulb- and I still got charged for light bulb replacement. They misplaced my initial walk through report and are still charging me for things, such as broken receptacle- missing door stop... pull string on fan...they cannot prove that these were not already missing. Even though I wrote them on my walk through. I was 9 months pregnant when I moved in and did NOT make a copy for myself. They are now not getting back to me. They are disorganized and unprofessional. I received a call from them asking what mail box goes with the house for the new tenant and also a call from a vendor requesting to do service after I moved out. The response that I got from Diana Martinez was her laughing. And now- no response.... I recommend using another agency. If you are tenant that pays on time and cares for a place like it is your own...don't use this place, no matter how hard you try they will not refund your money! Also they break down rent by the number of days in the year NOT the number of days in the month. I called them out on this and was told that I am in the right and I should be getting a refund...yet to see it since they do NOT return emails. Not happy! read more

Disappointing! My husband and I where shown a place we very much liked...we told property manager Jesse Martinez (whom seemed nice) that we liked it but, it was just over our price range. He told us it had been on the market much to long and he would ask the owner to slightly reduce the rent if that would get us in? We told him yes, the next day he called us and said the owner agreed. We where excited...we paid them $70 to run our credit and background...after being approved, we went to finalize everything...and the price wasn't what we where told. This lady I spoke with was unprofessional and so rude. I couldn't believe it. She did not attempt to explain why, offer an apology or even claim there was a misunderstanding. I believe they think that they already got the $70 for credit and you need a place to live so your just going to agree?? Over all my husband and I are just taken back at what poor customer service they offer. read more

My husband and I currently have a property being rented in the Temecula area. They 1) Have very poor customer service and make it seem like you are putting them out to help YOU when you call to ask questions. 2) They will not process your tenant's rental payment until middle to the end of the month when your mortgage is due on the 1st, and 3) they have had the nerve to ask US to call the tenants in the rental property for issues THEY should be handling. Because of John and his staff, I will NEVER EVER go through another property rental agency. His care free attitude about losing a property from his company just tells me he really doesn't care about his clients (although he makes it seem like he does), and that he has too many properties to manage, providing mediocre service. Lots of luck. I will never refer anyone to you or your staff. read more

Terrible company to work with as a renter, it's hard to know if they are the dishonest ones or the home owners who use their services. They lie about repairs that will be made stating they are waiting for owner approval. They cheat you in the end and always refer to the contract for charges that actually don't exist in the contract. Let it be known they will not return your deposit 100% without a fight, so challenge every charge. You are better off without S&L... read more

I contacted this company for potential assistance for my residence. After speaking about my needs, we figured out...I didn't need a caregiver agreement. So S & L Property didn't need to help me any further... but they did, they gave me some references to interview. Thank you ~ D! read more

I have been working with S&L Property Management since 2008 and they are currently managing 4 rental properties for me. They do an excellent job and make owning these properties very easy for me...which is very important as I also have a full-time plus job! If you are considering becoming a rental property owner, or already have a rental property and want to have your property managed well with very little fuss, I highly recommend you call S&L. read more

Don't be a sucker with this company I am an owner that hired S&L to manage my property and find me a new tenant. Only after 6 days of signing the paperwork, they breached it by sending one of their locksmith vendors to the property without authorization from me. Their locksmith claimed that the key that fit the front door did not fit the backdoor. Diana from S&L left me a message on my phone claiming that this was a problem and the locksmith could fix it for $60 and if she could not get authorization from me, I would be charged more money if he had to come back. So here is the problem, 2 weeks prior to signing the paperwork with S&L, I already had a locksmith re-key the house to one key. All locksets were checked and all new keys were checked by me. So I called Diana back and immediately asked why their locksmith was there. She said to make extra keys for the house and he found the lock not working(FYI- on top of everything, that was a brand new lockset). Told her he was wrong. Diana from S&L said that they noticed the problem when they put the lockbox on the house 5 days ago. So then why was I not called 5 days ago according to your contract. Her response that she was told to set up a locksmith by John the CEO of S&L. I then told Diana, to tell her locksmith I will be there in 15 minutes to fix the problem. She responds with she does not think he will wait. I then respond with, then get him out of there because I have no interest in him fixing a problem that does not exist and paying S&L the add-on fees to fix a problem that does not exist. I arrive at the house 15 minutes later with 2 sets of back-up keys. All keys work 100% in all locks. I call back to Diana at S&L and of course get her voicemail. Leave her a message that I want the combo to the lock box with their set of keys in it so I can check them. Of course I get no response back. Then approx. 3 hours later, I get a phone call from John the CEO of S&L and he basically starts the call with I hear you believe we tried to rip you off. No, I am upset because you sent a vendor to the house in a non-emergency without calling me first as according the contract. John then claims, I was not going to get charged for that visit. I then informed John, that is not what is on my voicemail, not only was vendor at my house, but I was going to get charged $60 for him to fix it, or be charge more if he had to go back later. Do you want to hear the voicemail John. He says no, and then states he does not want to do business with me. So, back to S&L I go and pick up the keys that I left them and took them back to the house to check them. Surprise, Surprise, those keys worked 100% too. As John said on the phone, he does not run from a conversation, but he sure does run from the truth. Call him, ask him any question, and watch him avoid the answer with diversion. He had no explanation of why the vendor was at the house, why his associate lied, or any other answer for S&L complete breach of contract, his only answer was to avoid the truth and quit. S&L was a complete waste of time. read more

This company doesn't even rate a star. They seem to sell you a dream in the beginning but once they have rented your property and have your money, they could care less about you or the tenant. They play the tenants and home owners against each other all the while charging both parties ridiculous fees. I beg fellow Military families to not trust your home in the hands of S&L Property. Having orders overseas we were better off managing on our own. read more