Service was great. Outdoor space is fine. Didn't see any tables, but there is seating. I got the James Brownie Funky Jackhammer small. Overall, it was tasty but there was a peculiar taste--maybe the peanut butter is a brand I don't know? Not a deal breaker, I might order it again. Slightly extra soft for a custard, but it is kinda warm out so, perhaps that's slightly at play. That said, at about $7 plus tax for a small, I'd say it's pricy. read more

This place is always hopping when I come in. The parking lot is a bit crowded but it's worth it for this soft serve! My favorite thing on the menu that I have tried is the blended cream soda, I believe they call them old fashioned freezes. You can choose whatever soda you want to be blended up in them but I always go for their cream soda on tap! We also tried out the seasonal apple pie concrete, I was excited because it's baked daily but the concrete has a bit too much pie crust for me and not enough apple. Overall bbe prepared to wait but you won't be leaving unhappy. read more

Andy's Frozen Custard - a hand holding a drink - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

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It blows my mind that people give an ice cream place a bad review. It's ice cream. It's a treat. Did you get it? Was it delicious? Then, give the place a great review. If you didn't have the best experience, ask yourself, was the place swamped? Did they appear to be short-staffed? Did it look like one employee was doing all the work because everyone else was still training? Then, please give them a little grace. I'm sorry that your Jackhammer took too long to come out and that your SO's ice cream melted while they waited for yours. But, if that's the worst part of your day, then count your blessings. BTW, the Andy's on 95th and Metcalf is the best in Overland Park. AND PLEASE BRING BACK THE BISCOFF COOKIE BUTTER CRUNCH. read more

What's dinner without the dessert? I promised my Overland Park friend and her husband that if they weren't too full from Burg & Barrell, we'd go to Andy's Frozen custard afterwards. Off we went. And definitely was my treat, especially when they got the check at the Burg & Barrell in Overland Park, KS that night earlier. We arrived here at Andy's Frozen Custard since it was nearby and wanted something to celebrate properly for my recent success in South Carolina, captured my 113rd marathon / ultra there on its trails and wanted to celebrate here with friends and a pint of traditional chocolate ice cream / frozen custard in Overland Park, KS. Same taste and texture, if you ask me. Not sure why they're called frozen custard, probably due to the ingredients used. Someone enlighten me on this. For the most part though, the experience here at Andy's Frozen Custard was purely a take out affair. My friend and her husband wanted to head home, so they pulled into the drive thru and ordered like it was McDonald's - or any other fast food joint. It was cute and funny at the same time. Ordering ice cream and other frozen treats thru a drive thru window. Can't complain though, ordering a lot of cool stuff thru a fast food window is what drives our economy! The overall experience here at this location of Andy's Frozen Custard in Overland Park, KS was typically good and okay. Being that we did the drive thru thing, there was very little action between the customer and the staff that took the order. We basically stayed in the car while they filled our order, much like virtually all who do drive thru ordering on a daily basis. We entered the queue around 8pm and was out by 8:10pm after paying for the order. We ended up finding parking at Andy's Frozen Custard to eat a few bites before heading back to the hotel to drop me off with my chocolate frozen custard, or was it ice cream? Regardless of that it's called, it was decidedly obvious it was deliciously dangerous. I managed to devour it within 15 minutes while watching television in my hotel room. It was that good indeed! The service was good, as mentioned before, but was very limited. It was cool that they do things quite quickly, like Starbucks but quicker. Andy's Frozen Custard is a regional store brand, which has locations in a bunch of states. Consider dropping by in Overland Park, KS for a bite of frozen delicious treats that fans of ice cream / frozen custard would enjoy immensely on a daily basis. If it was healthy to have ice cream, I'd have it everyday! 100% recommended if you are in the area and wanting to come for your daily fix. This Andy's Frozen Custard location I went to for the first time ever is situated at 9535 Metcalf Ave S in Overland Park, Kansas. They accept major credit cards, as well as cash. It was a fairly simple process since we just ordered thru a speaker at the drive thru and 5 minutes later, we got ice cream! The restaurant seemed to be fairly large for the ice cream parlor that it is. As far as parking goes, there's plenty of parking here for anyone and everyone who wishes to come here for good, traditional, homespun ice cream and frozen yogurt. If you are the type that wants to use public transportation, consider the Kansas City Bus system to get you here once you're within the city limits, the Amtrak station, or even the KCI regional airport. Uber and Lyft is always at your disposal, should you need to. I know I had fun indulging in good chocolate ice cream purchased here at Andy's Frozen Custard in my hotel room. The ice cream was great but the company that night was even better. So, if you're in the area and craving ice cream, consider Andy's Frozen Custard if you're in the Overland Park, KS area. 4.0 stars for the overall experience, even though it was drive thru. 4.0 stars for the ambiance. Was lazy from dinner. 5.0 stars for the ice cream. 3.0 stars for the prices. Support local! B read more

Nice place! We really enjoyed the custard, the walk up experience and all the options! The staff, however, looked frazzled. I think they might need some more help during their busy hours! There is nothing like classic, fresh, smooth custard with all the topping varieties! read more

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They just had to open one of these closer to me! I Love the seasonal options offered here, quality of the custard and friendly workers! Can't seem to get away from the Triple Chocolate concrete as it has the smooth darker chocolate custard, bits of harden chocolate and chocolate chip cookie dough. You can't go wrong with making your own either. My other faves are the James Brown Funky Jackhammer, Nutty Waffle Crunch concrete or the basic Butter Pecan Concrete. read more

Andy's Frozen Custard - The Maverick (secret menu item) - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

Generally a great place for ice cream but the on one 95th & metcalf has some kids in there that just really caused me to not go back. I decided to take my boys up there for a late night snack. We park and walked to the window the young boy was slow to the window but whatever after taking our order he goes back to the back. we had a total of three Dishes to be made they made one and sat it on the counter for it to be served. Never brought it to the window to give it to us. There was one girl sitting on the counter as another girl starts talking and they were all just having a good old time laughing and talking all the while only one dish is made the other two have not even been started they're laughing and having a good time a couple of the girls are looking back at me and my sons see us kind of confused then they start laughing again and then finally after this carries on for a minute or two the boy comes and apologizes gives us the dish that's been made goes back over to the other girl that's sitting down on the counter makes the other two dishes and bring them to us At the window. Just flat out disrespectful and the worst customer service. I will not be back there again. Ill go to culvers from here on out. read more

Really enjoy this place, always great ice cream and great service. However, I would not recommend ordering large shakes, they use the same amount of ice cream just put in a larger cup read more

Andy's Frozen Custard - Regular vs Large - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

Since my last review of Andy's I've moved a lot closer to this location and it's now my go-to when craving ice cream. I really want to LOVE Andy's and I'm not sure I will unless they add in more interesting flavored concretes. To be honest I still feel pretty strongly that Sheridans makes a MUCH better mint cookie concrete and it's not seasonal there. Additionally, Sheridans includes pies in their concretes and has way more creative fruit or chocolate combos that usually excite me more. Andy's does chocolate fudge, peanut butter, and coffee flavored things very well which is great, but like I said I'd just like more variety. Now, you might be wondering why four stars even if I have so many lukewarm feelings? Enter the waffle cone. Andy's does the waffle cone exceptionally. It's salty, it's sweet, it's crunchy - everything you want a good cone to be. Also their custard is very good. This has become my go-to, and it's really one of the best basic cones in the city. The concretes and jack hammers are good but nothing to write home about IMO. The waffle cone is where it's at! OH, and finally a shout out to the folks that work at this location as they are always beyond happy and friendly. It's like the chick-fil-a of custard joints in terms of fast food customer service. Lots to love about Andy's read more

They are open during the Covid-19 pandemic. Use the drive through. I am happy that Overland Park earned an Andy's. I just wish they put in a location that was accessible from Metcalf. It looks like it is easy to get to but there is no u-turn allowed. The staff is helpful in describing the different concretes and they food is very good. read more

I had a rough day on the road, and just needed a pick me up to turn things around. The manager Andrew, was a great guy and took care of this guy who needed custard in his life. Appreciate his kindness and the sweet latte treat. read more

I asked for the smallest cup, which is the small one. I told her at least 3 times that I wanted the smallest one. Well later I realized that they gave me the medium. I don't like they charged me more for a size I didn't order for. read more

We've purchased cartons of custard in the drive thru before and been very happy with wait time, friendliness of service and taste of the custard. However, two months ago we stopped to treat ourselves to Sundaes and had a horrible experience. My boyfriend and I placed our orders. His was ready first, it was obviously his before they called out what it was. So, he went to the counter and asked if it was his and the help was talking to a non-purchasing acquaintance and responded to my boyfriend that it wasn't his (we both heard her). When he stepped back to me she hollered from the counter, "well you might as well take it now. It's going to melt before her's is ready", nodding towards me. He was half way through his before mine was ready and it had vanilla custard instead of the chocolate I ordered. She seemed perturbed that I wanted it fixed and dumped it in the trash. I stood at the counter quite awhile while other orders were placed and filled and I was waiting for mine to be corrected and witnessed two more customers orders being prepared wrong and staff being rude to each other. When she finally gave me mine it didn't have the cherry on top that I look forward to and she stepped away from the window so fast that I had to raise my voice to get her attention to come back. I decided as long as I had waited, I wanted it right. Rather than just put a cherry on top she put several cherries (kudos?) in a small dish and set it on the counter next to my sundae and briskly walked away from the window again. I was more than irritated at this point and picked up the dish, poured the cherries on to my sundae and Very Firmly set the empty dish back down on employee side of the counter. It immediately flipped to the floor making noise. NOBODY was on that side of the counter at that point. Just a couple minutes later a very young man/employee stepped to the window and from a distance in front of other customers said, " I understand you threw something at one of my employees". I corrected him regarding the interaction and was so angry that he would call me out and accuse me like that in front of other customers that I was in tears. I told him he needed to review what happened on his cameras if he doubted me. He changed his tune at this point and tried to offer us more custard (not a refund, or gift card but more custard. Like we could take it home and eat it later? I couldn't even finish my Sundae I was so upset. So, rather than throw my remaining sundae in the trash I set it gently on the customer side of the counter so, they could see how much I left uneaten. I love Andy's but will NEVER go back to this one again! read more

The staff was bad. You can't create your own bananas split toppings. To rigid in options. Want be going back. Going to support small local businesses ​ read more

Andy's makes its frozen custard fresh every hour and boy is it delicious. I was thrilled when I saw this new location open up this year. Finally stopped by for a family custard date. Customer service, as always at Andy's locations, is top-notch. I downloaded the mobile app and received a free small one topping concrete (I chose banana to mix in). My wife ordered a raspberry old fashioned soda (frozen custard with raspberry soda to create a float). We got a small vanilla custard cup for my daughter. Everything was perfect and I can't wait to visit again soon! read more

Andy's Frozen Custard - Front outdoor ordering area. - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

Andy's custard is so rich and creamy- lovelovelove it! This location is a bit hard to get to, but don't let that stop you from going. The staff is always really nice and I love how everything is freshly made to order. There are several benches outside for sitting & enjoying your treats. read more

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Such great service and nice employees at this local location! It's a dangerous Catch22, being located 4 blocks away haha! I guess walking to/from would justify a weekly trip there right? We always bring our dog to get the small treat and they are always accommodating. read more

First off this place is awfully expensive I'm not paying eight dollars for a little thing of ice cream when I can go to Walmart and get a giant gallon for three dollars. They force me to sign up for their rewards and told me I would get five dollars off my next visit when I went to use it. They said it was my first time so it didn't count so my next time I used it and they said the same thing and I'm going to insert a picture of my ice cream there's nothing in that picture I will never come here again rather go to McDonald's and get a one dollar cone or Wendy's and get a dream sickle frosty. read more

In my case it was on the way to AMC so we had it almost every time we were there. I have been to the other locations as well loved it everywhere. I Love the seasonal options offered here, quality of the custard and friendly workers! Such great service and nice employees. The one great thing is free desert on the app after accumulating enough points . Great place to go. read more

Excellent custard!! Great friendly service!! I've been to multiple locations in the KC area. I love the seasonal Pumpkin Pie flavor. Their custard is creamy and so flavorful. Highly recommend!! read more

OMG fall in love, fall in fat, but oh so good. I love the cherry cheesecake concreate (CCC!) or the Ozark turtle Sunday if thats concreates don't suit you. Great stuff but be prepared to nap! read more

Amazing how creamy the custard is here. I tried the seasonal key lime pie concrete and it was super thick and had a ton of flavor with big chunks of Graham cracker crust! Impressive staff really know their menu and whip up the treats in no time at all, so don't be scared away if you see a long line. Friend tried the turtle sundae, and it was very generously covered with toppings. Perfect. No stingy sprinkling of pecans here, you get your money's worth. read more

My opening day experience was very good! The service at the counter was cheerful and professional. My regular size (4" dia x 3" high) straw-ana sundae ($4.74) was served with a smile in about three minutes. It was nicely sized, with rich, creamy, delicious ice cream topped and a fair amount of fresh bananas and strawberries. Mmm! The presentation, and amount of fruit were not as good as other locations, but otherwise this new location was very nice! This location has a drive-thru, and a covered outside order area with background music, but no inside seating. read more

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drive through young guy kid was rude and did t know anything he kept pointing at the menu and saying that we should have looked there, and it was behind us read more

If I could give better than a five star, I would! We showed up late to this place after they had closed, and they STILL decided to serve EIGHT of us! 90% of companies would say sorry and show us the exit. But they gave us quality service and made great custard! I will be back to this place on my next KC visit! read more

Andy's Frozen Custard - Front of shop - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

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What can I say....the best concretes in the ice cream frozen custard world. I have tried them all...very creamy tantalizing your taste buds! Root beer frozen shake is one of my repeat purchases! I have been to multiple locations. The staff at Andy's are always proving great customer service, accurate in orders always a hello and thank you! Will always be back! read more

If you like custard you will enjoy Andy's. I like the chocolate malts. They are thick and flavorful. The have a nice selection of Custard products. The have a patio in sit out and to order. You can drive through. Service is good and the staff is courteous. read more

Not sure why I keep going back. Tonight was my final trip to Andy's on Metcalf!! The kids working are always rude. Tonight I stood outside for 10 minutes, along with 3 others waiting to order. We weren't acknowledged so I got in line to go through the drive thru. I finally got to the window at 11 pm and was told they were closed. I waited over 30 minutes and then was turned away. Horrible customer service!! read more

I love Andy's! I grew up in Osage Beach Mo. so I frequent Andy's! This store needs better management & training! We stopped by & they were out of Pecans, (does this even happen?) my custard was 50% peanuts, a runny. It took over 30 minutes for maybe 5 cars to get thru the drive thru. I'm pretty sure 1 person sorta kinda knew what they were doing. read more

Omg so delicious!! Love the vanilla cone. My mint concrete had too much mint but still tasty

I absolutely love the ice cream here. The service is always quick and efficient. No matter how crowded it is. All the employees always have a good attitude towards the customers! The kids Sunday is a perfect serving for my child. Also, if you sign up for the rewards program and get enough points, you can get five dollars off!!! That sounds like a good deal to me read more

Love Andy's Frozen Custard! It's delicious and creamy. I love just getting regular scoops of chocolate and vanilla, but they also have very delicious concretes. The scoops are pretty small and smaller than other custard places around town. My first time here I got two scoops and let's just say I wanted two more scoops . My favorite concrete is BootDaddy, it has Oreos, Carmel, and hot fudge. You can get it with either chocolate or vanilla, I usually do vanilla for this one. You also have the option of customizing your own concrete as well. This particular location gets really busy but they work pretty fast. My only complaint would be the parking lot. It's not the biggest and it's hard to get out especially with the drive-thur being busy. I would recommend parking at the bank or Lowe's to avoid traffic if you are not using the drive-thur on a busy day. read more

I'm not usually a Yelper who reviews twice but this place deserves it. Since Andy's opened I have gone over a dozen times. Ordered everything from key lime concretes to the Santa brownie jackhammer. Yet, the custard is always consistent, delicious, lightning-fast, and the customer service is always great. You'd think with a newer custard shop that I'd be bound to have an issue, but nope. Always a great experience at this Andy's. read more

Great ice cream if you are willing to wait 25+ minutes.... I'm a regular here but it seems they are understaffed for the amount of business that frequents. read more

So I am going a 2 on this one. Sure it's good but nothing more or less than any other custard or ice cream place. The main reason for a 2 star is the service. It's new and probably working out some kinks. When I went there was one window to order and same window for people to pick up with only one person doing both. So your order would sit on shelf melting waiting for the order person to catch a break and call peoples orders out. My friends or got missed completely and it was at least 15-20 min wait. Tip for Andy's Two people min. at the windows. 1 window to order and another person and window to run orders out. read more

Andy's Frozen Custard is criminally expensive! $7 for a cup of dairy? Is this ice cream, or something else? Maybe the price could be more affordable if they didn't have half the graduating class of a small-town middle school on the payroll each evening inside these small buildings roughly the dimensions of a water closet at our very own Kauffman stadium. The ice cream isn't even THAT great. It's good, but my first batch of ice cream was 100% cream and sugar, and it was equally edible - anything with that much sugar and fat usually is. What's with this move towards uber-expensive frozen treats? I guess it has to do with Trump's economy; so goes reservations about sound fiscal policy, thusly goes the price of ice cream. The two are correlated assumedly. When the economy crashes, be sure to sell your stake in this ever-expanding growth of expensive dairy shops - who can afford $14 for two concretes in this economy? Nevermind who could, but who would? Are you out of your mind? Also, what kind of sociopath designed their new building on 95th and Metcalf pointing directly at the sun during their peak hours? I understand it illuminates the storefront for the sheeple to see as they barrel down Metcalf towards their nowhere destination, but the staff have to stare at the sun while taking orders. Squint much? Seems painful. Anyway, their brownies are excellent, so try those in something they make - if you're able to sell some of your bone marrow beforehand to afford it. Skip the sundaes though, because they let me down consistently. Good day. read more

Andy's Frozen Custard - Bummer of a thing, too much noise here, and it's closer to $10 than $1... - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

Excellent custard. The Key Lime Pie was good, but not mind-blowing. The Peach Concrete was the sort of thing I fantasize about as I drift off to sleep. Parking lot is cramped; if you're not doing drive-through, you may have to park further out and walk in. read more

Still waiting to hear from their customer service. I don't understand how management would ask the consumer to send an email to customer service, and then customer service completely drops the ball? read more

So far, Andy's is our favorite ice cream spot. It is better compared to Dairy Queen and we'll soon figure out how it compares to Winsteads, Chick Freddy's Sonic Canes Shake Shack Burger King Smash Burger Five Guys Jack in the box Hardee's KFC Unforked Culver's Go Chicken Go Fritzs Town Topic Hooters AMC 23 The only down side is that it unfortunately does not have chicken nuggies or French fries. We'll keep updating soon... read more

Outstanding frozen treats here! Very friendly and efficient, even when they get a line out front.