Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

The guy came out for $180, tried replacing the one part that he could reach without having to bend…read moreover, then declared that "there was a short somewhere" that would be impossible to find. "But," he offered, "you can use the $180 toward the purchase of a new model." Instead of doing that, I watched a single youtube video about fridge repair, then bent down to look for the part of the fridge that was making the obviously broken-sounding high pitched whine, then googled its part number and bought a new one for $45. That fixed it, instantly. I didn't even need a screw driver. So their business model, it seems, is to half-ass the repair in order to lock you in, and then they sell you a new one for much more money than you'd pay elsewhere. Wouldn't be surprised if they then refurbish your old one and sell it on the side.

I would not recommend this company under any circumstances. Alex, the owner failed to show up for…read morean appointment. He did not contact me beforehand, nor did he respond to texts I sent asking whether he was still coming. I finally received a text from him after I posted on a neighborhood Facebook page that he had ghosted me. In his text, Alex sent me a photo of a living room that had been severely damaged by a fallen tree. He represented the photo as a current image of his own living room and said he had been rescuing his children, taking them to the hospital and dealing with water damage that created a risk of electrocution. He ended the text by writing: "Yes that's more important than ur fridge." The problem is that this photo actually appears in a news article about a Canton resident whose home was damaged during a severe storm in 2020. Missing an appointment is one thing. Failing to communicate is another. But sending someone a photo that appears to have been taken from a years-old news story in order to explain a missed appointment raises much more serious concerns about credibility and professionalism.

Fixed my washing machine quicky. Not cheap but cheaper than a new one. Alex is reliable and work…read morefast. He can parts quickly if he doesn't have them already.

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

It was a bit pricey, but the problem was resolved quickly and professionally. I'm happy to have the…read moreoven working again.

We have been using them for 32 years and they can fix anything. You always know how much the job…read morecosts and they are always prompt and respectful.Also my home is loaded with appliances I have purchased from them.I have also recommended them to family and friends and they too were very pleased.

Excellent experience with Blue Hill Radio and Appliance. From start to finish I give 5+ stars…read more Purchasing from a family owned business definitely has many perks. Jack was fabulous and continuously said "we want you to be happy with what you purchase". Absolutely no sales pressure. Jack suggested I do more research and sleep on it. Removed my old washer and dryer and went above and beyond to accommodate me knowing the concerns I had with removal and delivery not being the same day. Jack was not only professional but very kind. Jim and Shaq (sp ?).........just WOW. Removing a washer and dryer from a second floor in a narrow space and then a narrow staircase that has a turn is no easy task. I saw first hand what it entailed and they did it with a smile and worked their magic. Delivery day couldn't have gone smoother. Jim continuously said "we want you to be happy with your purchase". Jim and Shaq treated me like family and not just a customer. Hands down this was the best experience I have ever had purchasing large appliances. Jim repeatedly said "any issues call us immediately". THANK YOU......you are all the best.

As a first-time homebuyer, purchasing appliances felt overwhelming, but Beth and Susan made the…read moreentire experience completely stress-free. From the moment I walked in, they took the time to answer my questions, offer thoughtful guidance, and help me find the right appliances while staying within my budget. I never felt pressured, just genuinely supported. The experience didn't stop there. Delivery was seamless, and Andrew and Mike were fantastic. They were patient, professional, and went above and beyond to ensure everything was installed with care. They treated both my new appliances and my home with the utmost respect. I highly recommend New England Appliance & More to anyone looking for quality appliances, trusted brands, competitive prices, and exceptional customer service. They truly make you feel like family, not just another customer. I'll definitely be returning (and sending friends & family) for future appliance purchases!

i've bought multiple appliances and warranties from here. i'va also had some delivered and others…read morei've picked up and brought back my old appliances for disposal after the new were installed. I've had excellent experiences from sales and to delivery and disposal. Dave is a no pressure sales person and i have found all the staff to be easy to work with and very accommodating. great prices and great staff have made for a great experience multiple times over. thanks to everyone!!!!

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

Fernando was outstanding. He didnt even fix anything! He provided valuable tips and even came out…read moreto the house but ultimately did not need to fix anything himself. He helped me fix my non working garbage disposal over the phone. And he helped refer me to the right company to work on my kitchen vent dampers I still paid him for his time I highly recommend him for his honesty and professionalism

I'm very happy with the service received from Pete's Appliances. Pete visited my home, diagnosed…read morethe issue and provided steps for me to take to order the replacement part (under warranty) from LG for my noisy dishwasher. I texted a week later and Pete stopped by the same day to do the work using a spare part he had in his warehouse. (Said he'll backfill the part when it arrives from LG.) I found this to be very customer-centered and considerate. Also, I completely forgot that when I first called, I had asked about mounting my dishwasher properly (The previous owned never mounted it because the counter top is granite.) so when I discovered that he had taken the time to properly mount it, I was pleasantly surprised. No more rocking back and forth when opening the dishwasher door. It's little things like this that make a difference. Dishwasher is working great. I feel like Pete went the extra mile. Responded to my questions via text in a reasonable amount of time and went beyond doing the job right. And the price was reasonable, too. Hire this man.

Very pleased. Pete solved the mystery of why my washing machine wasn't working and saved me a lot…read moreof money!!! He is very knowledgeable. Going to be my appliance repair guy from now on!!! Thank you Pete!

Wish I read this review first. Went to look into getting Apple Car Play unit replaced. First the…read morestore was pretty empty, and had to wander a bit before finding car tech area. It wasn't labelled. Shelves were fairly empty with no information that would help a buyer posted anywhere. When there was a sale person they wandered around without looking at me. Finally asked for help and a salesman came out from the back. He had to consult his phone to see which one I needed, which I get but doesn't make me feel like they know their products. Said it would be over a month to wait for the install, which was weird as the store was empty. On the way out someone asked if I found everything I needed. Where was he on the way in? Same place, just didn't offer to help me. Feels like a dying big box store. Stay away. Let's hear it for smaller retailers where the employees know their product AND have customer service skills.

Zero stars. Tried to return an Amazon fire stick today. Never taken out of the box, plus I had the…read morereceipt. However, I'm a few days after their 15 day return policy, which is absurd. They absolutely refused to give me a refund, not even a store credit. You have to purchase their membership plan to get a refund. I don't shop there enough to need a membership. Stupid. I definitely won't give Best Buy my business anymore and they'll go under, I'm sure.

Recently i needed to purchase a new washer and a month later a dryer. they were very helpful. The…read moreprices compared to Home Depot and best buy but the customer service was much better. THEY WERE NICE. I actually ordered the wrong dryer i ordered electric and i needed gas. Who knew I saw a plug figured it was electirc. did not find out to when they delivered. the drivers were nice and did not make me feel dump. they took back the item i ordered the correct type of dryer and i was still only charged for one delivery fee not the one with the wrong item because of me. My freeze just went. All these appliances that failed were not from AAA. I will be ordering my freezer from them. I prefer to make purchases from local vendors rather than big corporations and the prices were in line so why not give business to locals?

Would give below zero if possible. Freezer was in stock when we ordered it a month ago to be…read moredelivered today. They never showed or called to reschedule. Our freezer died last night but we didn't panic because we were expecting this one to come in the morning. When I finally called them, whoops, it didn't make it on the truck this morning. We are now losing a chest freezer of food because they couldn't be bothered to call and let us know. NEVER AAA again. They clearly didn't care and were really condescending when I finally reached a person.,