My son had his 6th birthday here last week and I was very impressed with the staff and preparation…read more It was June so the only other guests there when we arrived was another birthday party finishing up. The staff had set up my son's soon with a fun construction theme including table clothes, plates, napkins, signs on the wall and had juice and water ready to go. They checked in throughout, reminded us about pizza and cake at the right time and didn't rush anyone. Last year my son had his birthday at Tumble Jungle in Norwalk and it felt more rushed and like they wanted us out on the minute but Playhouse Fairfield gave us a great experience. If you're looking for an easy time for your kids, someone to truly pull it all together for you I'd definitely recommend them in the future!

I'm writing this review to share an extremely troubling experience my family had at Playhouse…read moreFairfield on December 4, 2025. My two-year-old son and I have visited this location dozens of times over the past year without a single issue. On this visit, we also happened to be the only Black family present. What happened afterward was shocking, unprofessional, and felt unmistakably discriminatory. Later that day, I received a call from someone identifying herself as the owner/manager. She claimed that it had been "reported" that my recently turned two-year-old son had: * "Shaken" a one-year-old girl * Then supposedly been "violent" toward multiple children * And later--somehow--"choked" the same child These accusations all came in a single phone call and kept changing as she spoke. Not one version was consistent with the last, and none of them matched anything that occurred during our visit. When I calmly asked her to check security footage, she said she would but immediately followed it with, "The video may not have caught anything," despite openly admitting she hadn't reviewed it. To this day, I have received zero follow-up or confirmation that any video was checked at all. I later spoke with the front-desk employee who was there during our visit. He confirmed that: * No parent voiced any complaint about my son * He personally witnessed nothing concerning * The owner/manager was not even present at the time This brings up extremely concerning questions: * How did the owner know to single out my child when no complaint was made? * Why was I immediately presumed guilty with no evidence? * Why did the supposed reporting parents never speak to me directly, which is standard in children's play spaces? * Why did the claims escalate from shaking, to multiple children, to choking--a sequence that simply does not align with a newly two-year-old's behavior or my son's history? My son has never harmed another child, and our long history at this business reflects that.

This place is great for private parties -- they got the system DOWN! I love that the kids have…read moretheir own space with their friends and it switches to the second half of room half way through for new bouncers. Only negative-- they need to update their party rooms in comparison to other places. i.e funmax in simsbury!

Great place for kids under 4!!!! Girl at the front desk working on 3/21/25 seems like she hates her…read morelife working here though. Mumbles and doesn't even look up at you. Very rude and unwelcoming.

Plenty of parking outside with handicap parking available. We arrived on a Sunday morning around…read more11am for a birthday party. We completed the waiver when we arrived. Only complaint with this is that it saved some of the information on the screen. I would definitely recommend to click to not save your information. We were able to go right to the party room where a host checked the kids in to ensure a waiver was completed. They were given socks and a wristband. The party allowed for 2 hours of fun! The host and people there were attentive. This isn't a babysitting facility so obviously keep track of your little ones. They had so many things to keep the kids preoccupied and the ability to get their energy out. They didn't want to leave! The only complaint that I have is for the arcade area. All games were 7 or 8 credits. Minimum card option is for 20 credits so there aren't enough credits for a minimum of 3 games. They should adjust the credit minimum to 21. Otherwise this place was awesome for the kids and we'll be coming back!

Had an absolutely amazing experience at Fun City with my daughter and friend. There is definitely…read morefun for all ages, so many fun activities to do. Pleasantly surprised at how massive the location is. We went right at opening on a weekday and had the place to ourselves which was great to not have to worry about anyone potentially bumping into my 2 year old. Absolutely loved the massive ball pits and different types of trampolines. Only downside for us was that the slides were a bit steep for younger kids so it didn't seem safe to use them. Great place to get together with friends old or young! Pricing isn't necessarily affordable to visit too often but definitely must try at least a couple times a year.

We went last year. Adults aren't allowed on any of the equipment, so if your baby/toddler gets…read morestuck, what do you do? The projector screen was reactive and pretty cool.

It's very hard to find places when you have a special needs child but this place was great the…read moreowner was very friendly. My daughter is a runner and gets overwhelmed by new places but this place is great for kids 0-8 years old. My daughter loved the ball pit and even the slide normally she just watches other kids play. Great to develop motor skills and great for physical therapy.

Great spot for tots!…read more I'm so glad this place opened near us - there isn't really one in the area! We went on a weekend morning where the weather wasn't too great and it wasn't that busy. Everything was very clean and there was decent space between activities. There are areas for crawlers, dress up, kitchen play, train table, jungle gym and more. My 3 and 1.5 year old were loving all of it. We signed up online for our spot, which I recommend. Sometimes they are closed for parties. I wish they had more weekday afternoon times, but I know they are still growing. We will certainly be back soon!

It's a wonderful place with kid appropriate child playing. great interactive activities. my…read moregrandson loved

it was such a fun experience for my family, they loved it so much, we'll definitely be back!!read more

We recently went to Lava Island and had a blast! From the moment you enter there are so many…read moreamazing murals and you feel the excitement in the air. We spent 3 hours and our toddler had the time of her life! Absolutely love the separate Junior play area that is enclosed so the littles can run wild. From the entrance, the place mag seem small but they have so much to do and so many different fun opportunities for kids to try. We went on a Sunday, it was overwhelming and packed but we did not feel like we had people crowding us at all. Love the fact that there is a small food court because hunger will strike when you use up so much energy. The cons for me are that everyone even adults who don't want to jump must pay to go in. Also, the cubbies are wide open so we didn't feel safe leaving the area where we left our things unattended. Overall we had a great time.

I can't give it more. I wish I could and this place has really great potential but management needs…read morehelp. I went for a bday party. The room was fine. The set up was cool. It's typical set up. So what you'll get at other facilities, you'll get here. The facility is AMAZING!!! There is so many things to crawl through, run around, stairs and slides, basketball courts to have little games. Two personal size trampolines that's one jumper at a time. That can be an issue if they don't have a timer for it and the line gets long. I didn't see a long line because the kids would leave and play around the whole facility. They had a small gaming room that I did t check out but I can only assume it's like other arcade spots. Only a bit smaller section. They had this one area that you can be on the second floor and launch balls down to the ground floor with a bit of force to make it fun and give you the illusion that you have a powerful gun. You can throw those balls around and hit each other, they were soft. In the middle of that room there's an apparatus that blows air up and makes these balls float and come out of the top of a 4 foot tube. Again, it's cool for 2-7 year olds. Maybe even 8-9 Yr olds would have fun in this room. This place is really big. You can't keep an eye out on your child. That's how many tunnels they are and how fast the kids can come through there that you'll lose your eyes on them. If you're the parent that needs to keep an eye on your child 100% of the tiMe, get socks and join in on the fun with them cause from the ground you will not be able to do it. They have a toddler section. A small version that they can easily have fun there too. NOW.... As for the 3 stars... I couldn't give more but if they fix this one section or gap in their business this place can be a 4.5 to 5 star facility. The tops of the slides: DUSTY. Needs a cleaning. And WEEKLY too! NOT monthly. The staffing!! The staff was very very short. The line at the concession stand was too long and the wait was insane, especially for a place that was starting to get full. I went on a Saturday around 11am... that's PRIME! TIME!! That's when you would have a FULL STAFF! Two staff at the concession stand, two staff setting up the party rooms, two in the front, two roaming the play area. .... That's just for the weekend staffing. Weekday, knock it down to ONE or less in all the areas that I listed. But it gets better and this is the ending. As we were in the front. One of the staff that was there happen to have a relative that she hasn't seen in a long time. I know this by her reaction and by what she said and how her convo went. She said, "when did you get in motherfu&!3r?!" Loud and clear. My wife said that shortly after she said, "my bad for my language".... Umm too late sweet pea. Thank God my son didn't hear that. I would have been upset if I had to explain to him that's not a word you use. So that was our intro to this place. Not a good start. Would I return? Yes and I'll bring in my own snacks to avoid waiting 10 min for a bottle of water or drinks. And put ear muffs on my children. That's all folks.

Update: you now have to buy Billy Beez socks for every person playing. The socks are $2.95. I'm…read morehoping not to lose them.