My husband was searching for a specific BMW and found the car at United BMW. Che Hall did an excellent job in putting this deal together. He took care of all the details on the trade-in, shipping and ensuring all bases were covered. We are out of state so negotiating car deals can be a bit stressful. Che made the entire process easy and no stress. Great job done, very professional and attention to detail. Thank you Che!!!! read more

BAD DEALERSHIP!!!!! Dont go here. This review is about their pre owned sales manager (i guess the boss) daniel Martynenko - i saw all the negative reviews about them and him but still decided to call - daniel completely wasted my time and weekend. Comes off like a great guy but will completely play you! If you see a car you like here dont even waste your time. Unless you want to be taken advantage of or incredibly frustrated. You and him agree on a price - you ask him for more pictures and the inspection- then tells you "car is on a test drive - then next .... oh wait someone is going to take the car today" SHADY? and trying to change the deal or get more money out of me i can already feel it. Pictures to prove it!!! Look at the timestamps! TERRIBLE! Even though you agreed on price and told him you'll send in a deposit. The games dont stop - its fun for them miserable for you as a customer. I was an out of state customer treated him like a gentleman but WAY TO MANY GAMES!!! Check the reviews everyone says the same thing. Then him and the GM will write a response and say oh please reach out to me to share your experience. Its all a game and bs. They are the definition of used car salesman. Its hard sales not a relationship at all. Not worth it getting a car from them. Unfortunately due to that im walking away just tired of these games. The owner should do better the bad reviews are piling up and customers look and care. As you can see i leave a lot of reviews and try to not leave bad ones unless it was a really bad experience and this was from start to finish. This dealership will make you feel like shit. Go elsewhere. read more

United BMW - Car Dealers Near Me - Alpharetta, Georgia

Dec 2025 I continue to interact with Jonah, though it's been almost a year since I purchased a couple of BMWs from him. Everyone is friendly when I come in and I've called the Technicians and Parts Department a few times for advice. Come see Jonah if you're in the market for a BMW and have questions. If he doesn't know they answer, he'll find the answer. read more

United BMW - Inside - Car Dealers Near Me - Alpharetta, Georgia

They're good at selling cars but their customer service is lacking. I had to take my X7 in twice to have the control arm replaced because they didn't listen the first time when I tried extensively to explain where the noise was coming from. Yet, they replaced the right front control arm instead of the right rear, probably unnecessarily so. I even sent videos and spoke to them multiple times. read more

Well I only can tell the truth I'm having my doubts about United BMW I think we were sold a vehicle that we thought was up to our expectations we were told that everything was working fine on the vehicle we took it for a test drive, and purchased it. We have yet to receive the tags because of the dealer not filling proper paperwork,and we've only had the vehicle three months and yes it was a used BMW and we already have to put it in the shop because the air conditioner is not working and we stay in South Carolina where the heat is considerably warm in the summertime so my thoughts these guys pretty much knew that this system was failing and we feel like they failed us just to get a sale. read more

Great experience here at United BMW. Chris Lee was very good. Bought a used car here and was impressed with how clean the car was and how Chris helped me out before I got to the dealer. I will come back if I need another car. read more

United BMW - Car Dealers Near Me - Alpharetta, Georgia

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Sparky is awesome! If you're going to but a BMW in the Atlanta area Sparky is the one to get it from. Very helpful throughout the whole process and doesn't play any games, very straight forward and transparent. Highly recommend. read more

Was about to buy a car from Aidan, but he tried to switch the numbers on me last minute after we discussed numbers over messages. Refused to change back even when I had screenshots saying he would remove the extra fees. read more

I am writing this review regarding my 2024 BMW 740, and this has been the worst vehicle experience I have ever had. This car has had repeated mechanical and electrical failures, including defective ball joints, axle problems, AC malfunctions, coolant system issues, transmission lag and slipping, and constant tire damage. I have replaced six tires in less than two years at over $585 each. Apple CarPlay works intermittently and constantly cuts in and out. Several buttons do not respond properly. The passenger side speaker already failed and required replacement after a five week wait, and now the rear speaker is also failing. Even the subwoofer cannot handle normal music volume, making the sound system essentially unusable. The alignment was affected by defective suspension components. Although those parts were covered under warranty, the dealership refused to cover the alignment, even after a sales associate said it would be handled. Each visit ends with them claiming they cannot duplicate the problem, even when video evidence is provided, and the vehicle is returned without being repaired. The car performs poorly in high wind conditions and feels unstable, as if it is being pushed across lanes. The doors are extremely lightweight and feel poorly constructed, giving the impression the vehicle is made of plastic or fiberglass. This does not reflect the build quality expected of a luxury sedan. The leather seats are cracking, including the driver's seat, despite the vehicle having an MSRP of approximately $96,000. I previously owned seven Mercedes Benz vehicles and never experienced leather failure like this. I chose the BMW 740 because it was slightly cheaper than the Mercedes S Class, and that decision has been a major regret. The brakes have squeaked since the vehicle had less than 2,000 miles. Two independent repair shops confirmed the noise is caused by the brake components themselves. BMW requires replacing both pads and rotors together, yet considers the squeaking normal. Loud brakes on a nearly new luxury vehicle are unacceptable and embarrassing. My first repair occurred at about 3,000 miles when the air conditioning blew hot air during the summer. I have returned repeatedly for AC and cooling issues, and the transmission is now lagging, pulling, and slipping. The vehicle has depreciated significantly, dropping from an MSRP of $96,000 to approximately $46,000 in less than two years, a loss of about $50,000 in value. I am currently in court because neither BMW North America nor the Alpharetta BMW dealership will take responsibility. Sales and service departments deflect blame and deny accountability. Publicly they claim their vehicles are excellent, but behind the scenes they are aware of the defects. I have owned this car for nearly two years and remained patient, but enough is enough. To make matters worse, I am paying $1,535 per month for this vehicle. The stress has become overwhelming, and I feel emotional every time I drive it because there is always something else wrong. I referred my grandmother to BMW after purchasing my car, and she bought an X3 and began having issues almost immediately, which points to broader quality problems. Additionally, both my grandmother and I were sold vehicles represented as having about 17 miles, when both actually had over 800 miles. This was only discovered through the BMW app. Buyers should verify mileage before purchasing from the Alpharetta location. My title and registration were also sent to the wrong address. My lease ends in March 2027, and I cannot wait to be done with this vehicle, either through lease end or a successful court outcome. I am grateful I leased instead of purchased. BMW corporate refuses to take accountability, and the dealership does not stand behind its product. I am sharing this experience to be transparent. Please buy at your own discretion. This vehicle has been a constant source of stress and disappointment from day one, and it is the worst car I have ever owned. Buyers Beware!!! read more

My experience working with Patrick McPherson while purchasing my 2026 x3 was great. This will be my 3rd BMW Ive purchased from him. Thank you Patrick! read more

I made an online inquiry today about a vehicle on their lot and received a call from Aidan (sp?) regarding my questions. I missed his call but he left a voicemail, and I returned it--providing the specific car I was interested in and asking for the out-the-door price. I then booked a 7 PM appointment through their AI scheduling system. I drove 1 hour and 25 minutes to get there. When we arrived, an individual at the front informed us they would let Aidan know we were there. We waited 20 minutes with no updates. Then I received a call from Aidan asking if we had arrived, which made it clear he had not been told we were waiting. He also informed me that the car I came to see wasn't available. There was absolutely no communication beforehand--no call, text, or email--to let us know the vehicle was unavailable. We were prepared to make a full cash offer, but the lack of organization and customer service was extremely frustrating. Based on this experience, I cannot recommend this dealership and will not be returning. This sale obviously wasn't important to them, but it was important to us. read more

I had a great experience at United BMW! The staff was professional (makahol), welcoming, and really took the time to make sure I found exactly what I was looking for. The process was smooth from start to finish, and I never felt pressured. My car was in excellent condition, and everything was clearly explained. Highly recommend if you're looking for a stress-free car buying experience! Ashton Howell was amazing!!!!! read more

I would strongly caution anyone considering United BMW's service department. I've now had multiple visits where I was told I needed new tires due to nails or damage only for this exact same issue to happen again in a very similar way. After being charged more than once for what feels like the same problem, it raises serious red flags about what's actually going on. On top of that, there is a clear pattern of upselling and pressure tactics. I've been told my car "urgently" needed additional services that did not feel necessary and the way it's presented is clearly designed to create panic so you approve expensive work on the spot. As a customer, this feels less like honest service and more like being taken advantage of. I would especially warn women or anyone who may not feel confident pushing back because the pressure is real, and it's uncomfortable. At this point, I do not trust their recommendations and will be seeking second opinions moving forward. I would strongly encourage others to do the same before agreeing to any costly repairs. read more

This is final update. BMW handled everything very professionally and smoothly. They didn't transfer the calls around or ignore the issue. I appreciate United BMW and the manager Daniel for everything. Also the financial department was knowledgeable and helpful. Thanks! And If you know the right questions to ask, financially literate and your credit is good then you should be fine working with this dealership. read more

If you're like me you hate going to dealerships. I went to three different ones with my parents and always felt uneasy like we were being played with. Being this was a purchase for my mom, I wanted to make sure she was taken care of. Spencer our sales rep was as easy and honest as it gets. He cut straight through the chase, no BS fluffing numbers. Straightforward pricing and easy to work with. Also, every other BMW showroom is absolutely DATED and feels like the peak of the 2008 housing crisis. This showroom feels modern, refreshing, and somewhere you could hangout for a few hours buying a car. Definitely coming here from now on. read more

United BMW - Car Dealers Near Me - Alpharetta, Georgia

Brittany our Advisor and Christian our Tech were knowledgeable, friendly, and easy to work with. Will definitely use United BMW again.

Jonah is a rock star. Great experience and ZERO pressure. All the $$ figures were exactly as they said. We went to six other dealerships and they were pretty horrible. Jonah went above and beyond. This is the 2nd vehicle we have purchased from united bmw. 5 stars. Ask for Jonah and he will take care of you! Brian and Alexia - Suwanee GA read more

Did you ever see the movie "Dirty Rotten Scoundrels"? It's actually about this place. I was in the process of buying a car from them- had an offer sheet in hand and everything- early on a Saturday morning before the physical dealership even opened- and after I told them I was paying cash they told me the car had been sold. Oh really? I've called back three times in the days after this and each time I've been told it is available. Look elsewhere. read more

I drove over to United BMW to check out a new X5 50e and the various colors in person. I parked in front of the main doors and then spent about 15 minutes walking the lot and then checking out the vehicles in the showroom. I was taking pictures, opening doors, and even got in two of the vehicles. Not once was I approached by anyone to see if I had any questions or if someone could help me. I should add that it was a Wednesday afternoon at 1:30pm and there were hardly any customers in the showroom and plenty of salesman standing around talking to each other. Guess I'll be taking my $100k elsewhere. read more

Not only at United BMW I felt like home, but Nelson Gonzalez couldnt be the the greatest salesman I could've got. He was professional, honest, attentive and moreover he was funny. Without Nelson buying my first BMW would've been a lot harder. Thanks! read more

We went in to buy a used truck that was new on the lot. Went through all of the discussions- worked with the salesperson and the sales manager and came to a price. He gave us the paperwork so we could bring it to the bank for financing. We made them aware we would be back on Friday to complete the sale since we would be out of town. when we got there that day the truck had been sold. Absolutely an unprofessional way to do business. I would stay far far away from this dealer. read more

We have purchased and financed three cars with United BMW in the past and have been very happy....but since the salesperson we worked with retired...this dealership feels slimy....really slimy. I highly recommend spending your money elsewhere. read more

I went in on Feb 22 and traded in a vehicle and bought a pre-owned 2018 540i with 62k miles that they were selling. I worked with Ryan and Daniel and the entire process was smooth. Unfortunately, that's where the good things stopped. There's an issue with getting a plate for the vehicle with being told one thing from the DMV and another from United BMW, to which I won't place on United BMW. I was told the vehicle was good to go and nothing was wrong, or needed any attention. Fast forward to last week and less than a month after I bought the car, it overheated to which I parked it and haven't moved it since. I took it to an auto shop that specializes in BMW to be told that the radiator, both upper and lower hoses, and the water pumps were all leaking and needed to be replaced. I figured with me being in the car for barely a month that United BMW would want to help me, but I was met with a brick wall that said "Did you go with our extended warranty?" Now I'm left with a $3k bill to fix things that I was told were in good, working order a month ago. I really thought this was a upstanding dealership that I could trust and was planning on using them for a M2 purchase to go along with my promotion, but this situation has left a sour taste. Wouldn't in good conscience recommend them when they see you as just a wallet rather than a potential lifelong customer. read more

Mohammed and the team at United BMW were a pleasure to work with. Mohammed was very helpful in all aspects of the car buying process, he gave his honest insight and he was accommodating throughout the experience. Would definitely recommend Mohammed and United BMW! read more

Our salesman was incredibly slow to respond to messages- we were the ones to follow up 90% of the time. Repeatedly requesting "where are we?", "do you have an answer for us?' etc...Once our offer was finally accepted, took more than 24 hrs. to follow up. Then, here's the best part....5 days AFTER our offer was received, we get a call, "oops, sorry, the car sold just before you put your offer in". Follow up with the sales manager and a promise "to find you a car" resulted in NO FOLLOW UP. Call with the the head of sales and a promise to "find you a car" and 2 days later....no call. Avoid this dealership at all costs. read more

My 2021 X7 M50i had the transfer case replaced 11 months ago and it appeared the issue was back, but now comes with a scraping sound when I accelerate. I took my vehicle back to the service department and was told the issues are not related and was quoted over $22,000 in repairs. My vehicle has been out of warranty for 2 months and only has 44,000 miles on it. For it to require such extensive repairs is beyond me and I question if these repairs would've even been suggested/completed had I still been under warranty. I also never received a quote from the service advisor for the repairs, only the video from the technician (sent at 3:50pm), so I had to call back this morning to get the estimate. My service advisor is out sick, which is totally fine and I have no issue working with another advisor. However, when the other advisor called me back and started relaying the extensive repairs that were recommended, I stopped him once he reached the $20K mark. He jokingly said something along the lines of "I guess you aren't wanting to invest $20K in repairs, huh?". I brushed his comment off, but I found it incredibly unprofessional and insulting as if I should have no issue swiping my credit card for such a large sum of money. BMW used to pride themselves on the quality of their vehicles and service, but clearly those days are long gone. A vehicle with such few miles that is properly maintained and driven responsibly should not require over $22,000 in service. read more

Worked with Shontel Wilson to buy a used car from United BMW. He was great to work with and went out of his way to make us feel welcome. It was actually the best experience with buying a car at a dealership I have ever had. Everyone we dealt with was top notch and very friendly. It only took 2 hours to get everything done. I would definitely recommend giving Shontel a call if you are in the market for a BMW or if you find a used vehicle at United BMW. read more

Purchased a pre-owned vehicle at this dealership in January. Told them we did not want the Flexprotect Service that they add to all of their pre-owned invoices (don't know about whether it's also on new). We knew we wanted the car and otherwise didn't negotiate price -- had driven almost 4 hours to get there to buy it and were anxious to get back on the road. Salesman said they "couldn't take it off" because they'd paid their techs to install the hardware, and would have to pay them again to take it off. Fine. Not thrilled, but it wasn't worth killing the purchase to argue. Finance rep provided information necessary to register the vehicle with the tracking service, and completed that process upon arrival home with our new (to us) car. Literally 7 months later, we received a UPS shipment from Flexprotect which contained the actual hardware which 1) was never installed on the car and 2) we had paid for more than half a year earlier (notably absent from the "we owe" form that the dealership provided as part of the sale). This service is a time-limited subscription which we paid for in January and actually didn't get to start using until August. Ridiculous and dishonest handling! read more

I would like to take the time to personally thank Mickey Turner for your excellent customer service. Buying a new car can be such a daunting task, but Mickey Turner knowledge and professionalism made this process smooth and enjoyable. I truly appreciate the experience and will definitely return if I ever decided to purchase another vehicle. Job Well Done! Kenneth A Lee read more

Super easy, made the deal on the phone - car was ready when we got there. Thanks Terry!

This place is absolute trash and morally bankrupt. My wife and I were in there on Saturday looking at a 2017 highlander. We couldn't settle on a price and left. They contacted us Monday and we continued to discuss. Eventually agreeing on a price. I informed them I couldn't get there until after 7. We even filed the financing paper work. They told me they would get it out and have it clean when I got there. I drove for 2 hours only to be called when I was 10 minutes away to inform me someone else was looking at it. I arrived and sat at a desk while these people still looked at the car. They had not even come inside to discuss price yet. I sat there for 40 minutes holding my offer paper with them having my credit information and watched them sell it to another family right in front of me. I literally had the pen in my hand to sign paperwork before they even received an offer. This place has no morals and will sacrifice customers for greed. I'm sure they got a little more out of the deal while keeping me as a back up. I hope this review helps people know what snakes they are dealing with and some people walk away and avoid this place. read more

UPDATE: 2021 I recently bought a BMW X3 M through sales rep Howard Wasserman. The experience was excellent and a very smooth process. Love my new car and excited to refer all my friends and family to come up here! read more

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Great staff, fast and efficient services and cleaned facilities. They provide you with a video of the car and potential issues before beginning work. There are enough space to make call and stay connected. read more

I've had nothing but exceptional experiences at United BMW. Their service is quick, efficient, and consistently top-notch. Every time I visit, I'm greeted with a pleasant atmosphere, and the staff is always friendly and professional. From the moment I walk in, I know I'll receive the highest level of service. Whether for routine maintenance or more complex needs, they make the process seamless and stress-free. Highly recommend this location for anyone looking for excellent customer care and speedy service. read more

BEWARE! We were scammed and had a vehicle sold to another customer after agreeing to a deal, with no warning or explanation. Finance manager avoided us and ignored our efforts to talk. This was on top of being ghosted by our first salesman for two days. These people are not trustworthy. Worst dealer experience we have ever experienced. read more

Before coming to United BMW, I called and verified that the vehicle was available, only to get there, and the vehicles entire console was missing. No way that the vehicle should even be listed for sale. Aidan was the gentleman assisting me and the one who advised me to come in. Once we realized that the console was missing, I asked if I could be ordered an Uber back to the BMW dealership I was at prior to coming there. Because had I known, I would've never come. Unfortunately, Aidan disappeared after me and my elderly mother asked to speak with a manager. This would have been my 4th BMW purchase in the last ten years. I will not ever be returning to united or referring anyone that I know. And no, it wasn't because of the uber, it was due to the lack of professionalism. read more

I had a very positive and satisfying experience. This is my second purchase from United. On this occasion today, I purchased a used BMW and they gave me a reasonable deal and outstanding service. The Sales Person, Bradley was not very engaging at first and almost lost me as a customer, but he later changed his approach and did everything he could to satisfy me, including scheduling my follow-ups. The Sales Manager, Kahlil was very courteous and helpful and engaging. Gianni, the Financial Manager, was very nice, exceptionally clever and quick in completing the paperwork. I was impressed by their professionalism and dedication. I would strongly recommend this place to anyone who is looking for a quality BMW. read more

Calling All BMW owners...I'm so excited that I was Blessed enough to decline United BMW Dealership's overbooked wait and overpricing only to see Alex Auto Inc almost across the street in Roswell, Ga. Alex, the owner greeted us immediately made availability to repair my car on the spot, Eric at United BMW quoted me $300 to repair my low-beam bulb, even after confirming BMW of Kansas had only charged me $80 for the same repair on my 2015 328i he maintained $300 (not to mention I've purchased 2 brand new BMW's from United) to include several hours wait, fortunately for me I didn't have the time to waste, upon exiting BMW, Alex Auto Inc was almost across the street and I not only saved massive time but I also saved a tremendous amount of money. Alex was not only Kind, Trust-worthy, Professional, Courteous and Quick but he was Extremely Fair, he charged me less than $60 for my entire repair. His staff of mechanics are also extremely reliable, trustworthy and personable. If you're in the market for a Phenomenal repair shop, please do yourself a favor and see and experience what Alex Auto Inc and his staff can offer. They'll ensure your time or money is Never taken for granted or wasted. read more

Very Disappointed!! This is the first review I've left on anything, ever, but I feel the need to share my experience. Test drove a 2018 M550i on Friday, 10/6, and worked a deal with a salesman over the weekend. Confirmed the car was still available on Monday, 10/9 at 9am, and locked in a deal. Told my sales guy that I'd be there today (10/9) at 12:30-1pm, and I showed up at 1:15 (in the middle of a busy workday) to find another couple test driving the car I was there to purchase. I was told because they were there just minutes before me that they had first right of refusal - per their policy. My wife and kids were on the way with the car we were trading-in, excited to ride home in our new car. The other couple ended up purchasing the vehicle. We're incredibly disappointed and feel like this is a huge integrity issue that should've never happened. I would caution against doing business with this dealer unless proven they can honor their word, in hopes they don't disappoint more families in the future. -Adam Paul read more

This is my first experience with United BMW as I usually bought my BMWs from their competitor. My first but will definitely not be my last! Gavin and Gianni are rock stars! I did my research before my arrival and Gavin had the the car ready and gas for a test drive! Finance with Gianni was the smoothest car transaction I've ever experience! In less than two hours, I traded my car and was driving home in my new baby Great, friendly and knowledgeable service! I'll see you guys in a few years for my next Ultimate Driving Machine read more