Francisco at WSS in Reseda gave us amazing customer service! He was super kind, patient, and went…read moreabove and beyond helping us find the right shoes. He even searched other stores, called another location to verify the stock, and helped us pay ahead so we could do a quick pickup without any hassle. It was my first time stopping by this location and I had such a great experience. The store had a huge variety of shoes and the customer service was excellent. Definitely coming back again. Thank you Francisco!

I always liked WSS but today, Francisco made my shopping experience memorable. I was just going to…read morewalk out with one pair, but because of his help and guidance, I picked up a few more. Thank you!!!

My mother and I came in here last Friday because she was seeking new sneakers and so this store…read morehappened to be in our radar. After she found the pair she wanted, she asked me to go form line. I was waiting in line for a good 10 minutes (the only obvious customer waiting, and the other cashier didn't even say anything to the other cashier that came over) as there was only one cashier who was assisting a customer. Then, another random lady popped up out of nowhere and decided to wait at the counter next to the cashier. Suddenly, another associate came and started to check her out instead of telling her that I was there waiting prior. Do Better So yes, if you have the time to kill, come here as they move slow and even ignore the customers who are in line and assist folks who cut line.

If you have a whole day to waste please come here... They…read moremove so slow! They have a decent selection of shoes so that's great! But the customer service is sloooooooow. They had Nikes that were 30% & 40% off the original price which is great, but just be prepared to wait.

These guys are pros , walked in for one thing ended up with 3 shoes , Chris is very knowledgeable…read moreand I will be coming back!

From the owner: Hi guys welcome to Off The Market LA, we are a small business located in Los Angeles, CA. We buy,…read moresell, and trade sneakers, clothing, and accessories. Drop your shoes off to get them cleaned or even restored with our detail service and restoration. Please follow our socials to stay up to date with everything we have going on. We love and appreciate the support!

Xandra was super helpful in helping us out!!! I was trying to find a gift for someone and we were…read moreable to find a pair of comfortable and stylish shoes to our liking and budget. The clearance area was worth a check, but I was disappointed to notice that the boxes weren't presentable due to the lids being cut through or raggedy, and some shoes even had scratches on them. I guess it's expected but even with clearance pricing, some shoes with the quality seem priced higher than they should. So do keep in mind! I think it's great if you want to keep the pair of shoes for yourself rather than to gift for sure. Buying from the regular merchandise section has organized and proper boxes by the way, so no problem with those - no public restrooms - unfortunately usually the sizes you see are all they have, but always worth to ask and see if they have any more in the back

Made a drive out here on a Thursday evening, luckily I was able to get along the traffic as I came…read morefrom across the other side of the SFV but nonetheless, I made it. Upon arrival, the store itself was not packed and not crowded. I had an online order to pick up from here so I stood in the regular line and waited for someone to assist me. Staff were ok; a bit on the dry side, I didn't feel they made the experience any better. The process went well, they asked for my name and then handed me my shoes. I tried them on while still in the store, so as to avoid a trip if they didn't work out, but to my surprise, they fit just right so I went home happy! The adorable chunky loafers that I bought today were also on sale on the website so the value and comfort for these shoes was satisfying! My visit for picking up order: 4/5 Parking lot is huge and lots of space **No public bathroom and there's a sign posted as well**

I stopped by this Shoe Palace inside Northridge mall over the weekend to look at infant shoes for…read moremy baby daughter. This store is on the 2nd floor next to the other side entrance of JCPenney. The store is organized nicely inside and the workers will greet you when you walk inside. One of the employees asked if I needed any help but I told him I was just browsing. The kids and infant shoes are toward the back right of the store. The prices will be higher on certain ones. I saw some nice tshirts and pants but ended up not getting anything.

Some good sales here!!! The store has good stuff in stock but I was a bit disappointed that the…read morewhite Mamba Gigi jerseys were all dirty with marks on the back for the three sizes they had. The service also felt rude here.. I asked a guy if they had my size for some shoes on sale and he just said "No we only carry 13s bro", without even looking in the back to check. It felt rude but still wanted to buy some items here so I paid but he was also very dismissive and disinterested as I paid and gave no service. No one also came up to help with shoes too, as I had to come up. I guess I had a similar experience with service as others had mentioned on here too.

Came here on a Sunday afternoon to get some shoes for my kiddos selection was amazing by the way…read moreand I felt the need to make this review as, never in my 30 something years of being in this earth I have been so appalled by a fellow customer , he was threatening the employees with corporate reviews because they would not give him cash refund and was belittling them, asking them specially for full names and last names just so this dear customer can go write them up at corporate level. The store manager was calmly explaining to the man why she was not able to give cash refund and instead, kindly offered store credit. This person then goes off to say that he will never ever recommend Skechers to anyone in his life, that it's even cheap and continue to throw the ripped bag at them. Never have I been so appalled by human nature, this day and age people are literally turning into despicable humans. If anyone at corporate receives this so called official complaint from this giant turd, please feel free to contact me so I can really let you know how it went down. The employees were nothing but polite and calm and I on the other hand was unable to keep my cool so I told him off and I would do it over a hundred times. He tried to come for me and ask why random people are getting involved in his conversations. I interjected and told him he's at a factory discounted store not Nordstrom where he can come off so High and mighty . As a proud woman I felt the need to put this a hole in his place. Skechers should commend this group of individuals who have to tolerate people like this amongst all, the disrespect, anyway I told him off, man of European descent felt the need to come off so entitled wearing his Hokas, matching track suit and pony, but yet ridiculing the store that wouldn't give into his demands.

We had exceptional help from Josh We will go back only on…read moredays that he is there! He found our sizes of shoes and made sure we were happy with our choices

Jose fixed the black cap on my heels in 45 minutes and made them look new again. They have fixed my…read morehigh heels in the past and they've always been amazing.

Phenomenal work on both my Harley-Davidson boots and my Christian Louboutin heels…read more The Louboutins were in rough shape--both heels had fallen off, the leather was scuffed down, and the red bottoms were completely worn. He made them look brand new. He repaired the leather on the heels, replaced the heel tips, and even restored the red soles perfectly. As for the Harley-Davidson boots, the sole was coming off, and he glued it back on flawlessly and cleaned them up so they look amazing again. I highly recommend these guys to anyone--especially if you need designer repairs. They seriously do great work:)

I would like to recognize Saul and Luna for truly exceptional customer service. They went far…read morebeyond expectations--taking the time to personally search for a dress on my behalf and even using a scanning device to locate it. Their initiative, teamwork, and attention to detail made the entire experience seamless and genuinely appreciated. What stood out most was their willingness to go the extra mile without hesitation. In today's retail environment, this level of dedication is rare and makes a lasting impression. Saul and Luna represent the highest standard of service, and I sincerely hope their efforts are recognized. Sincerely, Alexandra April 17,2026

Very disappointed with the customer service I received from Luna at the Tarzana Nordstrom Rack. I…read morecame in to return an online order that was in the same condition as I received it, and instead of receiving a clear explanation or assistance, I was treated dismissively and my return was refused. As a loyal Nordstrom customer, this was extremely disappointing. I have filed a formal complaint and am waiting for the General Manager to contact me regarding this experience.

I stopped by this Finish Line inside women Macy on the second floor. While my wife was looking at…read morewomen shoes, I went to look at kids shoes at the Finish Line area. They had some nice selections on display and the prices will vary depending on which one you want. They also had women shoes and men shoes too here.

Bought shoes for my wife, we had excellent service,…read moreBill, Amira, and John gave us great attention and went all out to satisfy our needs.

A specialty shoe store with the kind of knowledge and customer service that's hard to find! I took…read moremy mom for wide shoes (their specialty) and Amira helped us. She knew the products like the back of her hand and was able to successfully find 3 pairs of the perfect shoes for her needs. Beautiful products that make my mom feel like the woman she is inside. Prices are reasonable for higher end shoes and the styles range from classic to trendy. Owner John was welcoming and so much fun to chat with. You bet we'll be back.