Definitely one of the hardest reviews I've ever had to write but also an easy 5 stars to this…read moreurgent care and their staff. Yes, the building is nice, modern and clean but what really makes this place amazing is the staff that work here. I'll forever be grateful for the support and compassion they showed me during one of my hardest moments in life. Rewind: I'm actually not a local and was traveling here from out of town. I was staying in the desert for a few weeks so I brought my dog and cat down with me. In the most stressful of scenarios (traveling and being on vacation) my 13-year old cat fell ill almost immediately after we got into town. After a few days of her seeming not like herself and not eating, I brought her here to the urgent care. A few hundred dollars later and testing it was confirmed that my little one was dying (This wasn't a complete shock as she had been diagnosed with kidney disease a year before with a prognosis of only a few weeks to months to live.) You just never expect to be away from home when something like this happens.... The biggest blessing was that the doctor and techs encouraged me that I could take her home to have a couple more days to process the decision of putting her down/to see if there could be any improvements (even though it wasn't likely.) Having those extra couple days to say goodbye made the process so much more bearable and assured me that I wasn't making a rash decision... when you see your pet declining you know when it's time. I was just really grateful for how the team was so compassionate and flexible with me as I made this decision. While they were all professional, they felt like friends when I needed them most. Bringing my baby back to be euthanized on a holiday weekend was traumatic, but the team handled everything with grace and compassion. They have a special room where you get to say goodbye to your baby and it is very tranquil and lovely overall when dealing with such a tragedy. At the very minimum you would hope for a safe space when enduring something so difficult and they definitely created that....Again the team couldn't have been lovelier. They see these kinds of things every day, but they made me feel like I mattered. The whole process was expensive, but at the end of the day I would do anything for my animals so it just comes with the territory. Looking back, it was worth every penny to make an informed and educated decision and with how well everything was handled from start to finish that I'm so grateful for this team. I hope you find yourself here under less painful circumstances, but I am here to say that this is an amazing urgent care and the staff are A+.

I rarely leave reviews, but I feel compelled to share my experience because I left feeling…read morefrustrated, confused, and unheard. I brought my French Bulldog, Otis, to urgent care because he had been experiencing decreased activity, weakness, and changes in behavior that were concerning to me. Upon arrival, he was panting heavily. As a French Bulldog owner, I understand that panting can be alarming, but Otis frequently becomes worked up in the car, during travel, and in unfamiliar environments, especially during extreme heat. Before my pet's history was fully discussed or I was even checked in, staff immediately focused on the panting and began discussing sedation and emergency concerns. I was initially told about a medication costing approximately $600. Later, the veterinarian explained a different medication was needed so he could examine Otis, and I agreed to those charges. After Otis was taken to the treatment area, I waited for updates. Instead of receiving information about his condition, I was approached multiple times regarding financing options and credit applications. At that point, I still had not received any explanation of what the veterinarian had found, what his physical examination showed, or what the next steps would be. Eventually I was presented with an estimate of approximately $2,000. When I asked what had been found on examination and whether the veterinarian would discuss his assessment with me, I was told that nothing could be determined without additional laboratory work and X-rays. I specifically asked if the veterinarian would return to explain his clinical impressions or provide any guidance regarding the symptoms that brought me in, and I was told no. What disappointed me most was not the estimate itself. Veterinary medicine is expensive, and diagnostic testing has value. My concern is that I left without any meaningful discussion of the problem I brought Otis in for. The visit became entirely focused on diagnostics and financing before I ever received an explanation of what the veterinarian thought might be going on. As a pet owner, I understand that a diagnosis cannot always be made without testing. However, I believe clients deserve clear communication, a discussion of examination findings, and an opportunity to understand the veterinarian's concerns before being asked to make major financial decisions. I left feeling like the primary focus was obtaining approval for diagnostics rather than helping me understand my dog's condition. After spending nearly $300, I still did not have answers regarding the symptoms that prompted the visit in the first place. I hope this feedback helps improve communication with future clients, particularly those who are scared, trying to do the right thing for their pets, and working within real financial limitations.

A little pricey but they are worth it. They have really gone out of their way to be accommodating.read more

I will forever be a loyal customer here. I could honestly cry with gratitude--this team helped me…read morethrough so much and treated me with such patience and kindness. I was incredibly lucky to get in last-minute when another appointment was canceled. At the time, I was panicking because my dog had hurt his neck and was struggling to move his head. On top of that, I had just lost my car, work had been slow, and things felt overwhelming. But despite everything, they didn't make me feel rushed or judged. They truly cared--not just about my dog, but about me, too. I can't thank them enough. Love Bobby and Jess

I have been coming here for about three years now. My poodle Lulu, is about five years old and I…read morewouldn't trust just anybody because she's my fur baby. We have always got great care and good information on each and every visit. Everyone is so nice and you go into a living room setting with your pet and they sit on the floor to examine your pet! The last time I was there a few months ago I was telling the young lady when she had a check up that she had problems with her anal glands they need to be expressed every six weeks or she cannot go to the bathroom. She told me about a product to put into her food and a completely cured the problem! It's called glandex . I am completely thrilled because now it isn't a problem every six weeks. I highly recommend them.

We are extremely happy that Paws and Claws Per care was recommended to us so Roxy can receive the…read moreattention she deserves. We are delighted that we saw Dr Jameson. She is fantastic! And so was the staff. Thank you!

My dog loves this place. Dr. Homec and staff are all wonderful people who love animals.read more

The Doctor was the only one to properly diagnose a serious potential life threatening issue.read more

I have been yelping for years and I believe this is the first time I'm reviewing a business where I…read morewent in knowing it was not going to be a positive experience but I ended up receiving compassion and felt heard and understood. My mom lives in the Coachella Valley and she has had her cat, Carrie Catshaw for the last 17 years, a rescue that ended up becoming her best friend. Unfortunately, my mom had to make the difficult decision of euthanizing her companion. She was too upset to setup the arrangements on her own, so I assisted by searching where this could be done in her area. I decided to come here as it was the nearest provider to her. When I spoke to them on the phone to make the appointment, they were so kind and helpful. They were able to convey their condolences on the phone and not at one point did they treat me like another transaction. An appointment was made for a couple weeks later. When I drove out to my mom's to be there for her, we walked into this veterinary office and the woman who was working at the reception desk was so nice and welcoming and treated my mom with so much love. I wish I recalled her name. After just a few minutes, we were assigned an examination room. Keely, a veterinary assistant, briefed us and shared her condolences. She obviously has compassion for animals, but she was able to professionally and genuinely console my mother, who may have not been able to articulate it at the time, but was so grateful for her role that day. Lastly, Dr. Fenn was a godsend that day. In addition to being compassionate in his own right, I commend his ability to explain the steps of the procedure in a clear and concise way, in a situation were one's headspace would not allow them to comprehend anything. My mom was unable to stay for the entire process but was given the opportunity to say goodbye. I opted to stay so her beloved cat would not have to pass without a familiar face. I am so grateful to the entire team for taking such good care of us. If I didn't live in Long Beach, I would, without a question, bring my handsome husky malamute fur child to have Dr. Fenn be his primary care provider. If you live in the Coachella Valley, this needs to be your vet office. I cannot imagine a better one in all of Riverside County.

I've gone several of times with my cat and they have always been helpful and friendly! The staff is…read morealways very welcoming and helpful during stressful situations. Would definitely recommend!

I made an appointment to see Dr. Ko, opthalmologist at this hospital. On the morning of my visit I…read morewas told she would not see me due to an "altercation." I had seen Dr. Ko when she worked at a different animal hospital and dealt with a very rude veterinary technician. I made it clear that she acted inappropriately and did not want to have further dealings with this Tech. I DID NOT have an altercation with Dr. Ko. Very disappointed in her decision not so see my pet.

As an establishment who claims to care about getting animals the treatment they need, why are you…read morecharging $1200 for a neuter that can be done for less than $200 in the next county over! They are money hungry and a complete disappointment to the community

I went to adopt a kitty. Very Prompt service and they went over so many details prior to the…read moreadoption.

Had to take our fur baby in for what we learned was hot spots. He was diagnosed, treated and is now…read morea much happier dog.

Dr Schwartz has been great with our older cat. He has an excellent mobile Veterinary unit with…read moreeverything a brick and mortar business has... except the long waits. We have no problem paying for the added convenience he brings to the community. Highly recommended. He has passion and absolutely loves animals, and our pets know it too.

We are beyond grateful for Dr. Leslie and Bob. We first reached out to them when our senior dog,…read moreJordan, suddenly became disabled. From the very beginning, they were compassionate, responsive, and professional. There was no long wait, the cost was very reasonable, and their knowledge and care as a mobile vet service truly stood out. Dr. Leslie was with us every step of the way, and when it came time to say goodbye to Jordan, he helped make one of the most difficult moments of our lives as peaceful and smooth as possible. His kindness and empathy meant the world to us. Today, he continues to care for our two other dogs, and we couldn't be happier with the level of care they receive. We completely trust Dr. Leslie and Bob with our pets--they're truly a blessing. Highly recommend to anyone looking for compassionate, knowledgeable, and convenient veterinary care.