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    Anita's Home Cleaning

    3.9 (27 reviews)
    Open 8:00 am - 5:00 pm

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    Services - Anita's Home Cleaning

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Anita's Home Cleaning Photos

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    The dusty and creasy bedsheet with the bed made and things on top
    Pri. R.

    I am updating the review to 5 stars, especially for their customer service. The person tried to reach me through several calls and messages, offering me a full refund persistently since I was not satisfied with the service and assured that this would not be the case next time, as they have different set of cleaners and they can provide better service next time, at a discounted price. She also assured that if I would have called the same day, they would have sent another set of cleaners the same day, since they look for reviews mostly on their website and Groupon. I am hoping they come up-to the expectations next time.

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    11 months ago

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    1 year ago

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    1 year ago

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    2 years ago

    Esmeralda was Fantastic!! God service very nice would definitely come back and request her

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    7 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    8 years ago

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    7 years ago

    Business owner information

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    Sara D.

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    5 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    7 years ago

    Really appreciate the hard work, friendly and responsive service and quotes, and thorough cleaning! Will definitely use again.

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    Review Highlights - Anita's Home Cleaning

    I had recently moved to a new house and requested their services to thoroughly deep clean and sanitize my new house.

    Mentioned in 2 reviews

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    InstaMaids - Maid Service. Made Simple.

    InstaMaids

    (815 reviews)

    Downtown

    I booked InstaMaids through yelp in preparation for my move! Instead of the move-in/move-out…read moreservice I requested a deep cleaning as my apartment needed a lot of love to get things sparkling before my move out inspection. Booking process online was seamless and I appreciated being able to add-on services like oven cleaning. They arrived within 10 minutes of the arrival window ready to go. I told them they could more or less ignore the furniture and focus on the apartment itself. They were very kind the whole way through. They were extremely thorough, even getting to places previous cleaners did not like under the bed. They nicely packed items thrown around in bags for me to sort through which I really appreciate. When finished with each area they asked if I wanted to check the area first for anything missed, another thing I appreciated. They offered to take out trash bags at the end but I told them they did enough and sent them on their way :) They are definitely worth booking and are extremely thorough! I will likely book again the next time I require a deep cleaning.

    I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

    Anita's Home Cleaning - homecleaning - Updated September 2026

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