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    Anthony & Sylvan Pools

    2.4 (120 reviews)

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    Draining pool to fix crooked sleeves.

    Their tactics include delaying fixing problems for so long and forcing they now claim I'm out of warranty! "As per the contract terms, Anthony & Sylvan Pools warrants that the interior finish of your pool will be free from defects in materials and workmanship for one year from the date original application" Seriously I can't make this up. As you can see from my updates this has all been documented. Contractor Board time. Can't let this happen to other people.

    pool
    Jennifer L.

    Just had a pool finished and couldn't be happier with this company from start to finish. Excellent communication, efficient workers, and superb job. Skye, the project manager, was excellent to work with and sent so many detailed progress photos along the way. I would highly recommend using this company to have a pool built. their prices were also very competitive and all inclusive versus nickel and diming of other pool companies.

    Yvette A.

    If I could give Devon 100 stars I would he was the best PM ever. He stayed on top of my new pool build from beginning to the end. And Ian was also amazing to work with he designed my pool. Thank you both for all your help. Your new friend for life Yvette

    Mark L.

    An amazing experience from concept to completion. Bob Mertel took our concepts and ideas and designed us an amazing back yard pool and spa that we have enjoyed ever day. Ian Lopez, our project manager was truly amazing. Although we started and completed 3/4 of this project whilst still living in Chicago, his communications, problem solving skills and regular updates made us feel like we were actually there for the whole process. What:- 11'6'' x 25' salt water pool with Jandy wireless equipment and a 400,000 btu gas heater. Pool depth 3' 6'' to 5'. Wet Deck 6' 6'' x 9'. Spa 7' x 5' 6'' with a 42" depth. 2 descent water fixtures on the pool side. 305 Sq Ft of Spray Decking Around the Pool. Marblite Plaster Interior Pool Finish.

    I wouldn't recommend them to my worst enemy. I have had my pool for four years now and the tile is already coming off all around the pool. I had so many issues with them during the process. Once they get your money, they do not care about you anymore. By far the worst customer service that I have ever dealt with in my life. Also only reason I gave them a star was because I had to at least give them 1. If it was an option, they would get 0

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    1 month ago

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    3 years ago

    Awesome job on our pool. We were swimming in 3 months from groundbreaking. So wonderful!!!

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    Page 1 of 3

    Ask the Community - Anthony & Sylvan Pools

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    I highly recommend Priority Pools to anyone looking for dependable, consistent pool cleaning and…read moremaintenance. Alejandro does a great job--his attention to detail truly sets them apart. He always follows through on every instruction I provide, and week after week, the service is thorough and reliable. I've worked with two other pool service companies in the past, and neither comes close. They usually started off strong, but their quality quickly declined over time. In previous years, poor maintenance even caused my pool to turn completely green. Since switching to Priority Pools, I haven't had that issue once. I don't often go out of my way to recommend companies, but Priority Pools--and especially Alejandro--have absolutely earned my trust.

    We've used Priority Pools since our brand-new pool was completed three years ago, and the…read moreexperience has been extremely disappointing. In that time: * The heater has failed twice (and is currently not working again) * The chlorinator has been replaced * The pool lights have been replaced twice * The silver quartz finish already looks stained and bleached Maybe some of this is poor Hayward Industries equipment, but it's hard to know because the service tech changes constantly -- about every 6 weeks -- so there's zero accountability or continuity. This is a saltwater pool, yet instead of properly diagnosing or maintaining the chlorinator system, they routinely dump gallons of liquid chlorine into the pool every week. Actual "service" often feels limited to: * Emptying the leaf basket * Lightly brushing the pool * Adding chemicals And nearly everything beyond that becomes an extra charge: * Chemicals? Extra. * Filter cleaning? Extra. * Repairs? Extra. * Someone coming out because the system they maintain stopped working? Extra. Worse, many of the techs seemed unfamiliar with how the equipment even operates, making service calls frustrating and unproductive. What really bothered me was adding up the actual cost over three years. Once you include all the side charges, repair calls, chemical add-ons, and maintenance fees, the true cost is easily several times higher than the advertised "weekly service" price. The marketing and online reputation look polished, but our real-world experience has been expensive, inconsistent, and lacking accountability.

    Mission West Pools & Spas

    Mission West Pools & Spas

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    We interviewed about 8 pool companies and chose Mission West pools. Their overall cost was in the…read moremid-range; however, we chose them because of their PM - Desiree. When we first spoke, she was upfront, polite, professional, and easy to speak with. In addition, she promised to be THERE for us with any questions or concerns. And, this was spot on! We are very glad that we did choose her and Mission West. Here are the pros and cons: Cons - Seriously, the PERMITS with the city will take forever. If you tweak it after it gets approved, add another 2-3 months!! We started in Nov 2022, and due to waiting for permits, we were not done until June 2023. Lessons learned: Make sure you review it with the PM before submitting it. There was "loss" in translation on the diagram and we had to tweak it to make it work. - We went with the white plaster. Filled with water, it is light blue. Once you chose it, you are stuck with it for the next few years until you decide to redo the plaster. If we had to redo it, I would have gone with Blue plaster with quartz blue pebbles. Pay a bit extra. - Contractor availability. Most of the pool companies contract with specific companies. There were times that we had to wait for these companies to complete other jobs before ours could continue. As a result, the project was delayed a few days/weeks. - Hayward water pump is painful. Glad that it is far away from the main house. It is noisy and loud. For a new machine, we had issues with "high T Cell temperature and various warnings". Wish they used a different vendor. Also, wish they have two SEPARATE pumps - one for the main pool and one for the spa. - Wish we bought LARGER mosaic for the middle of the pools. However, once the plaster is down, no more mosaics...LOL... Pros - This was easy: Desiree. Our family loves her. She is very personable and is always there for us. When we call her, she usually picks up or call us back within 24 hours. The communication was EXCELLENT. She really cared and we really appreciate her hard work. Note: if she did not know the answer, she always got back to us quickly. In addition, she would bring her kids. And, our kids would spend time with them... she is very cool. - Pedro the concrete guy. Don't know how to say this, he is an amazing person. Did an incredible job with the landscape and artificial service. - Alfredo rocked it with the electrical work - Sergio kicked butt with the excavation Overall, despite the hiccups, Mission West came through. Pool is great. Would highly recommend Mission West Pools.

    Personally, I enjoyed working with Barry during the construction of our pool, and the project…read moreitself went smoothly at the time. However, over the years, we have had them return multiple times for recurring cracks. Each time, the repair involved filling the cracks, which unfortunately did not appear to resolve the underlying issue, as the same cracks kept returning. Earlier this year, I contacted Doug and again regarding the same problems. I was told the cracks were likely due to seismic activity. Based on our observations, we are not convinced that is the cause. Additionally, there is currently a metal piece protruding from the side wall they built, along with other issues. We have documented these problems over time with photos and emails. After raising these issues again and requesting further assistance to address the underlying problem, we did not receive any additional follow-up communication. Because of this, we are now exploring other options to resolve the issue. Overall, while the initial build experience was positive, our experience with follow-up repairs and warranty support has been disappointing. I am sharing this so future customers can be sure to ask detailed questions about warranty coverage and long-term repair solutions before moving forward.

    Anthony & Sylvan Pools - hottubandpool - Updated June 2026

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