I called on a Wednesday morning to try to get cremation scheduled for my baby who didn't make it. The process was very simple and I appreciated that. I got a call that same evening that they had picked my son up and had him in their care. It was quite relieving to know that he was out of the hospital so quickly after giving ashes to ashes authorization to get him. I was pretty broken up about the fact that the hospital couldn't get any prints for me so I asked A2A if they could try and they said they would do their best. Unfortunately they were unable to get the prints due to my sons condition but I did appreciate them trying. I asked if maybe they had something they could wrap around my son while he waits to be cremated so I could at least have something that touched him and they said they would. They did deliver a blanket as promised and they actúa provided me also with what the hospital had on him which I didn't know about, I was really grateful. I love the ease of all the documents they have you fill out, there was no trouble in submitting any of my forms and that's what I needed after this loss. The only thing that wasn't clear to me or that I needed clarification on is when or how to get the death certificate that is supposed to be included in the fees but I called and asked and was told I can expect a call back next week about it. Just over 2 weeks later an employee delivered the ashes to my home so my sons ashes are now with me. I spoke with many representatives over the course of 2 weeks and I am very appreciative to Ashes to Ashes for giving me ease and comfort in a difficult process. read more

Dominique and Ron were kind, patient and compassionate during a very difficult time. I recommend them to help you with your cremation needs.

I am so grateful and thankful to have found Ashes to Ashes when I needed to make final arrangements for my sister. I researched a few other companies and ended up calling Belinda at Ashes to Ashes. Belinda, the Director, patiently and compassionately explained the process and gave clear information on what to expect. She followed-through on sending forms, returning calls, answering questions and giving guidance when needed. Belinda and Maria made a difficult process as simple as possible. We received a lovely hand-written letter of condolence from Belinda which showed the level of care she demonstrated from start to finish. Many thanks and so much appreciation to Ashes to Ashes for doing a truly remarkable job at such a difficult time. read more

Was initially going to go with another vendor because the rates here were so affordable and that made me skeptical. The other vendor was three times the amount but didn't call me back right away (waited for two days), so I contacted Ashes to Ashes and they answered immediately. Dominique was so pleasant and made everything very easy. She offers genuine comfort with her calming demeanor. Also spoke with Ron one time and he was equally as nice. I had a miscarriage and not everyone was understanding of wanting to keep the fetus. Ashes to Ashes treated my request with professionalism and respect. Thank you Dominique and Ron for your help during that very difficult time. read more

At 73, living by myself without the benefit of family to take care of these matters, I've decided to plan my own cremation in advance. I've only talked to Ashes to Ashes once (15 minutes ago), but already I'm confident I'll be using their services. For my review, I've decided to simply paste this email I just sent to their remarkably helpful agent: Belinda, Wow--I just looked at the time and I see that we talked for nearly an hour! Thanks for answering all my questions so patiently. I can get a little compulsive at times about making sure I've got my facts straight. :) I'm so glad I recorded the whole conversation. I'll go over it and take notes. All those 5-star Yelp reviewers were telling the truth! Talk to you soon. Bruce read more

THANK YOU! You came through in an emergency. The agency I had paid and contracted with for a pre-need cremation for my father gave me new documents to sign after his death. This was different from the pre-need contract and they would not alter the unfavorable terms. So, in this emergency, I reached out to Ashes and they were amazing, even more so during this coronavirus shut down time. They were fast, fair, professional, understanding, and reasonably priced. They were wonderful, and again, a BIG THANK YOU! read more

With a sudden death, loved ones are scrambling to make arrangements. There is so much red tape, and it can be overwhelming. The one best call we made was to Ashes to Ashes Cremation. They picked up our loved one's body from the hospital within 2 hours, and kept us informed as to timetable of when he would be taken to the crematory, when we could pick up cremains, made sure all the details on the death certificate were correct, etc. Both Dominique and Ron were easy to reach, had correct information, and were most helpful. The price was exactly as quoted -- very reasonable. This was the single best call we made during this stressful time, and I recommend the company highly. read more

Thank you for your patients and support during such a difficult time losing a loved one.

Ashes to Ashes is truly a five star establishment! Not only did they professionally fulfill their duty, but they were extremely helpful to our family. Today we picked up our loved one ashes. We drove from afar and Priscilla stayed after hours and waited for us to pick up the ashes. She was so supportive, helpful, and considerate. Thank you Priscilla and Ashes to Ashes! - Jones Family read more

Thank you to the wonderful team at Ashes for making my experience a smooth one. I recommend using Ashes for anyone's cremation needs.

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I'm grateful they made this process so simple for me. They're thoughtful and kind hearted. It was nice of them to deliver my husband's ashes all the way to Orange County... I am very grateful and I highly recommend them!!!! read more

I highly recommend Ashes to Ashes. The staff is knowledgeable and helpful during a very trying time. The office responded quickly and gave me thorough and thoughtful feedback and support to help me make a decision. I felt very good about dealing with them. I highly recommend Ashes to Ashes and am investigating preneed services for myself. read more

Very respectful team of people working. I felt taken care of from the moment I called. Thank you for the professionalism shown and for helping out a family in the worst time of distress. read more

My stepsister passed away on November 22, 2020. Dealing with Glendale Memorial Hospital was a nightmare! They refused to give Ashes to Ashes the name of the doctor that pronounced her dead so that Ashes to Ashes could obtain the death certificate. Belinda had to jump through so many hoops and she eventually contacted my sister's primary care physician who reviewed the records and signed the death certificate. The next hurdle was I was not a blood relative so I could not have her cremated. Belinda assisted me in contacting the County Administrator to explain my relationship and request permission for me to make the arrangements. We eventually found an aunt who confirmed with the County Administrator and the hospital that I had permission to make the arrangements. It took forever to get the death certificates so that the ashes could be sent to me. Belinda and her staff were checking with me every day, and sometimes more than once a day throughout this whole ordeal to make sure I was okay. You have no idea how stressful this situation was to me. It was an uphill battle from day one and I am so thankful I had Ashes to Ashes in my corner. They were fighting along with me every step of the way and showed concern and compassion from day one! If you are looking for someone to take care of final arrangements of your loved ones, you cannot find any better group than Ashes to Ashes! First class all the way! read more

Lawrence is fantastic! I can't say enough good things about him and Ashes to Ashes. When you're in a tough spot and don't know how to handle it, this is the guy to call. Unfortunately we had two family members pass away back to back within two months. Lawrence did everything from transporting the deceased, storing remains, filling out death certificates, working with the LA County coroner to helping us honor the final wishes of our family members. When you're trying to keep it together emotionally, sometimes you need a professional to handle arrangements. We were in good hands with Lawrence. His professionalism, sensitivity and respect made something heartbreaking for our family into a streamlined gentle process. Thank you! read more

The whole company was genuinely nice and caring. You could tell that they were not pretending and helped me through the most difficult time of my life. From start to finish they were with me. read more

A very caring and compassionate establishment with constant communication and follow-up. So grateful to have chosen Ashes to Ashes for my mom's cremation. Belinda- many thanks to you and your incredible team for your sincerity and care during the most difficult time in my life. read more

Lawrence and the team were absolutely incredible to us during this extremely difficult time. We were visiting from out of state when we lost our loved one which added additional layers to navigate. Our first phone conversation with Lawrence left an immediate impression on us. We had spoken with other mortuaries, before finding Ashes to Ashes, who couldn't answer all our questions pertaining to our unique situation. Lawrence was a true expert and gently lead us through each step. He even worked the weekend, the holiday and went to great lengths to expedite the process so we could get home sooner. I commend Ashes to Ashes for their professionalism, expertise, customer service and doing so all while keeping costs down. We're forever grateful to Lawrence and his team for taking the very best care of us while we needed it most. read more

Thank you Ashes To Ashes for making a difficult time easy. We've never done a straight forward cremation without having a service and it saved us a lot of money for what was unexpected. Simple process after we made the call. From that point forward they handled everything. Explained everything thoroughly. Thank you for making everything easy for us. read more

When we lost our family member, we had no idea what to do. Given the COVID19 situation and the fact that we were 2 hours away, we didn't know what to do. Belinda and the entire group at Ashes to Ashes swooped in and guided us through the whole process. They were generous, kind, and professional. They checked in with us frequently throughout the process, shipped to us to save us a drive during unsafe times, and even sent a beautiful card expressing their condolences and how honored they were to work with us. In truth, it is us that was honored to work with them. I would recommend Ashes to Ashes to anyone! They made what was and is always a very difficult process as painless as possible. Thank you Ashes to Ashes! Thank you Belinda! read more

It has been a very difficult time for me and my family this year. My mom passed away last June and Im the only one here to take care of her remains. I found Ashes to Ashes that offered cremation services. It was my mother's wish to be cremated. The service they offered was straight forward and reasonable. They treated my mother with utmost respect from the time they took her from the hospital up to time they delivered her ashes to us. They took care of the paper works and the death certificate. Thank you Belinda ( funeral director) and all the staff for all the help you gave us. read more

I decided to use Ashes to Ashes because of these great yelp reviews. I will echo the others that it feels awkward reviewing this type of service but they deserve to be honored for the great service they provide. Lawrence always promptly responded to my emails or text messages. I was kept in the loop at all times regarding the coroners schedule etc. He definitely made a tragic situation tolerable. read more

Mom wanted her remains to be cremated and ashes scattered in the small picturesque town in the mountains of Puerto Rico where she grew up. As she described it, they were the happiest years of her life. On my part, when Mom left us (on December 28th) we did not know what we were supposed to do. Thankfully, we had made a pre-arrangement with Ashes to Ashes, and when the time came they guided us through the process step by step, and pretty much did everything for us! Lawrence was great, personable, professional, and able to communicate simply and clearly with me. He even hand delivered the cremains and the death certificates to our home. My husband and I also plan on cremation, and if we are still in the Los Angeles area, Ashes to Ashes will be our to go place. Thank you so much, Laurence! read more

Finding Ashes to Ashes was a blessing! I was pretty upset when my dad passed and Lawrence calmly went over the details of what to do and how they would help. Lawrence was extremely helpful without making my sister and I feel like we had to use them for services. Throughout the process, I spoke with Lawrence, Belinda and Josue....all of them were very kind and helpful. They were always available by phone and/or email to answer questions or to update me on what was happening next. Thank you, thank you, thank you for making this painful process go so smooth. read more

Where to start with this wonderful amazing business? Well to begin I started researching businesses due to my father dying from stage 4 pancreatic cancer. I knew time was limited so I had to be quick. I came upon this place because it was the closest to my fathers home. I got information from a nice young man named Luciano. Before he began he wanted to send condolences to my family and I even before the loss of my father. He was super informative and took the time to explain everything in detail. I didn't feel rushed or anything. He didn't seem to be one of those people to add on a bunch of things to make a bill go higher. We spoke of what my father wanted since he did plan his own funeral from his death bed. Not expecting my father to pass so quickly he did just that. July 2nd at 2:40am. Ashes to Ashes was notified of the passing and came out rather quickly as that was another wish of it fathers. He did not want to be there long after he passed. The young man who came to accept the body came alone. Not realizing my father was 6'2. My husband being the AMAZING SON IN LAW HE IS helped in every way possible to make his job that much easier. From bringing in the gurney to wrapping him in the sheet, to carrying his body to the gurney, then helping push him out and saying his final good bye. Morning of I got a call from Luciano and was completely floored by the gestures from not only him but the manager as well. My father has always believed in helping out the little guys and being that this is a small business who branched out on their own. THANK YOU GUUS FOR EVERYTHING AND MORE!!!!! For all that you guys have done. read more

Thank you to all Ashes To Ashes staff (Lawrence, Belinda, Nikki, and Josh). Special mention to Lawrence for being there with us through our most lowest and difficult times of our lives. Your patience and understanding helped us able to complete what was needed. You made the process as simplest and painless as possible. And your customer services is exemplary. Blessings, Fe K read more

Lawrence Suarez and Josue Gonlzalez go out of their way to provide the best service in the business. We were in a whole lot of hurt when we called them, and they were beyond awesome 10 points for prompt communication (out of 5) Recommendations do not come any higher! read more

This company went out of their way to make a Difficult situation easy and helped with all the special circumstances regarding the death of my family member. I really appreciate their service and would recommend them to others . read more

I could not have been happier with the service received for my mother's cremation. Luciano was wonderful and has an impressive manner - calm, thorough when disbursing information, and always willing to help. His demeanor and helpfulness kept me at ease, feeling taken care of, and knowing my momma was in good, caring hands. I would most definitely recommend Ashes To Ashes and really appreciate their professionalism and TLC throughout the whole process. They made hard circumstances a bit easier and I'm very grateful for that. read more

Lawrence is an awesome individual who works for this facility. He has been top notch and prompt with responses when asked. He is professional, organized and empathetic to our needs. We originally started dealing with another facility who wouldn't directly answer questions without doing a mountain of paperwork. In dealing with Ashes to Ashes from out of state (Minneaota) we have had such a burden lifted at such an awful time. Thank you for your professionalism read more

This was an amazing service that I cannot say enough about. When my mother passed away, there was so much running through my mind. It meant so much to have someone in constant contact, letting me know about the next steps, and giving me sound advice regarding the process. In addition to that, they were VERY reasonable and went out of their way to make the process easy. HIGHLY RECOMMENDED! read more

Very seldom do I ever give 5 Stars. They deserve 6. I called to make arrangements for my spouse. He was still in rehab at the time but have been in and out of the hospital for multiple conditions since November. Maria helped me make the arrangements with dignity and compassion and respect. Since I wasn't able to scan his DD 214 they allowed me to take pictures of it and email it to them for the veterans discount. After his passing they told me they would not charge me until his remains were cremated they gave me a date they told me when his ashes would be delivered. So I spoke with the lender wants who walked me through some of the processes with Social Security the veterans administration and other places that I needed to contact and provide certificates for. Sonia even came out to the house to have me sign some of the paperwork as it didn't come through dark enough on the scanner (thank you grandson.) When his ashes are ready to be delivered they even came with the death certificates during this pandemic when I was told it would probably be two weeks because of the virus and they were no longer able to hand carry but everything was done again as I said with respect dignity and compassion. Thank you to all of you. read more

What a wonderful experience. I called them from my Dad's deathbed and they handled everything in a very kind and compassionate way. We were able to make all of our arrangements over the phone and via e-mail. They lifted a very heavy burden from us and for this we are eternally grateful. read more

My family made a change to Ashes to Ashes Cremation after we found out our deceased father's body was shoved to a corner for a whole month at Mark B Allen Mortuary and Cremation Services without any logical reasons. As soon as we talked to Belinda M from the Ashes to Ashes Cremation, she took over and completed the services within a week. My family considers Belinda as an angel in a human body. Not only she rescued us, but she is also soothing and a wonderful person! Finally, we received the death certificate of my father today! Thank you, Belinda, and everyone at the Ashes to Ashes Cremation Services. read more

My mom passed away last week and the nurse told me I had to write down the name of the mortuary who would be taking her. I searched on my phone from the hospital room, looking for someone to take care of her cremation. I was exhausted and overwhelmed and like a deer caught in the headlights. There were lots of choices online plus friends sent me church-recommended mortuaries, but the abundance of positive Yelp reviews for these guys kept me going back to their website. I am so glad I went with my gut and chose Ashes To Ashes. From the very first phone call they were consummate professionals. They were extremely efficient and communicated with me constantly throughout the entire process. I always knew where my mom was and what was happening. The best part is I didn't have to go into a creepy mortuary. Everything was handled over the phone and email. Today they delivered my mom's ashes, along with her death certificates, and a lovely handwritten condolence card, right to my door. Josue was wonderful throughout the entire process. I cannot recommend this company enough. An added bonus was that their price was $800 cheaper than the mortuary quoted for the exact same service. read more

This was my first experience cremating a loved one . I found this company via yelp after reading reviews . I called and from the moment the phone was answered I felt the sense of empathy and care that I needed and received the information I needed at the same time . Nikki was my first contact and she answered all my questions and detailed the process . I was then assigned a counselor to handle each step. Belinda was very helpful and made the process simple and easy. Documents were sent and annotated with where signatures or initials were needed. Once returned the turn around was quick. I dropped off my urn and was surprised when I received a call to schedule the delivery of the urn. The kindness , professionalism and the details provided placed me at ease. This is a very difficult time and this company knows it and interacts with their clients with the care needed to get through it. Thank You to all of you. read more

Great service. Very professional and respectful team. They helped me and my family to get through this very difficult time and process. I'm glad I called them first and decided to go with their service. read more

I DO NOT RECOMMEND THIS COMPANY AT ALL! First of all, they told us they are going to take good care of the the deceased person(my grandmother)THEY SENT US THE WRONG DECEASED BODY PICTURE! We had to call and tell them that the body was not my grandmothers. They sent us a picture of her before the cremation, and HER NECK WAS TILTED TO THE SIDE AND LOOKED LIKE IT WAS BROKEN! When we called them and told them we didn't like the photo they sent and we asked where the head rest was. They replied with "We Forgot." They were supposed to put a clean white cloth on her body before the cremation started. Well that was what we were told. THEY SENT A PICTURE OF HER BODY TO MY FAMILY, AND SHE HAD A HOSPITAL GOWN ON! We had to argue, and argue but they said they couldn't do anything about it. We asked "what if a patients clothes had blood stains on it? Will you take it off and replace it?" They said "No" Then they told us her body was not entered into the freezer, then the manager Belinda showed us very much attitude, and said "If you aren't happy with our doing you and your family can come pick her up and take her somewhere else." After three days of the cremation we were waiting for the company to deliver her ashes, and they extended the date for FOUR MORE DAYS! When we received her ashes they were not in the ern that we ordered! It was in a box with a plastic wrap around it. My family and I had to run after the lady that delivered her ashes and told her to bring it back WITH THE ERN WE GAVE TO BELINDA! That lady was extremely confused about what we were talking about. GUESS WHAT? BELINDA FORGOT TO TELL HER THAT SHE HAD TO PUT IT IN THE ERN! So I guess we should have just taken my grandmother to Forest Lawn. It might be more pricey, but you have a much greater service and your loved one's body is in great hands. I WOULD NOT RECOMMEND THIS COMPANY AT ALL INCLUDING BELINDA'S EXTREME ATTITUDE! I hope this changes your minds because your have a 100% chance of getting the wrong body. Now that my grandmother is cremated we cannot check her dna! IF THE COMPANY DECIDES TO DELETE THIS REVIEW I WILL KEEP POSTING IT OVER AND OVER AGAIN! This is an attachment of my grandmother so you don't think I am lying! NOBODY SHOULD GO THROUGH THIS! THEY TREATED MY GRANDMOTHER LIKE SHE WAS NOTHING TO THEM! IT IS JUST A BUSINESS AND THEY DON'T CARE ABOUT THE BODY! read more

My "Thank You" note to Belinda, Lawrence, and Josue read: Thank you all for your thoroughness and attention to detail in handling my mother's cremation. It has been a very stressful couple of weeks, and you made this a very easy and smooth process for me. read more