You know how great a service is when they make a wrong a right. They accidentally punctured my tire…read morebut Mike right away got me taken care of. Amazing service in resolving a problem and making it easy.

This was probably my last visit here. I've been coming to Sun Devil for a while, but after my last…read morefew experiences, I think it's time to move on. The guy at the counter on Saturday was flat out rude. I understand nobody loves working weekends, but that's not something a paying customer should have to deal with. The bigger issue is the work itself. I brought my wife's car in for a simple oil change and when I got home it was leaking oil. That had never happened before. A few days later the check engine light came on. Two issues back to back on a car that had none before that visit. Another time I brought my truck in and had to turn around and come back 30 minutes later. And now, less than a week after my most recent visit, the check engine light just came on my truck. Every time I bring a vehicle here, something follows me home. Convenience is not worth the stress anymore. Hoping this review helps others make an informed decision.

Cory and Blake Got me into a 2013 VW Beetle, sure it needed a battery and tires,BUT they took care…read moreof it right on the spot,new battery and 4 new tires.I love my new car and was in and out within 1.5 hours.VERY pleased with the both of them.Denny C.

Just got my car yesterday. Erick helped me out and answered all my questions I had…read more Got me out of there so quick. I love my new car

I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

Took my son in to purchase a car after his was totaled in an accident…read more I've been communicating with Chino for a while about vehicles and he's always been so helpful! Finally got to go in and meet him and look at the car my son wanted. He helped him through the process and my son left with his car that day! Very quick and easy and my son loves his new car! Thank you Chino for your help and it was nice to finally meet you! If you need a vehicle, get in touch with Chino, he'll help you get what you want too!

Good workers and very pleased with purchase. Did not too much trouble and was able to work out a…read moredeal!

BEWARE NEVER BUY A CAR FROM HERE!!!…read more I was looking for a used vehicle for my daughter and first eyebrow raise was a $8,000 car being sold for a total of $18,000 with financing for 4 years. Crazy APR for an old beat up 100,000 mile Nissan. I lifted the hood to find the battery corroded from water damage, very dirty under the hood overall, and not to mention the breaks were very squeaky plus low-tire pressure light came on during the test drive. Another thing I noticed while getting information down in the office was there were two separate people coming in to complain about the vehicle they bought having mechanical issues. I brought this up to the sales associate and he stated they have a 30-day warranty on all vehicles. Only 30 days?!? When the usual warranty should be 6-months to even a couple years. Very fishy auto company, only recommend to buy if you want to do charity work and end up with a vehicle that'll last one trip to a corner store before blowing up on you.

Literally the fastest car buying experience ever - was in & out in an hour! Was really nice,…read morewilling to work with us, and nice staff! Thanks Mark for helping us find our commuter car!

We had a deal...and it was a good deal...but ultimately I could not pull the trigger on it but have…read morelittle doubt it would have been a good experience. I will keep them in mind when I look again. Only reason for a "good" is that I did go through the whole process.

I purchased a Mercedes Sprinter from Henry Brown for my fleet, and the vehicle was misrepresented…read moreduring the sales process. It was priced and described as a diesel, but it ultimately turned out to be a gas model. This is not a minor discrepancy -- it materially affected the vehicle's value by roughly $15,000. In addition, the vehicle had an open recall dating back to 2022 that was not disclosed at the time of sale, raising serious concerns about the dealership's transparency and disclosure practices, especially for a vehicle intended for commercial fleet use. When I later questioned the valuation and requested documentation, Henry Brown refused to provide the paperwork after signing and would not furnish records supporting how the vehicle was valued. The finance team also failed to respond to requests for physical copies of the e-signed transaction documents. This experience felt misleading at best and dishonest at worst. Buyers beware. Verify everything yourself, because based on my experience, you cannot rely on this dealership to be transparent.

Do not buy from them!! We agreed on a price, I put down the required payment and when I got home I…read morerealized he charged me an extra 3 grand!!! Tried to tell me it was 30% of vehicle price for in house finance trying to cover his butt. Noooo.: he took advantage of me 1000%. Shame on you and your business. Not only that but I haven't had access to my vehicle in a month now as it's been in the shop with numerous issues. Horrible horrible. Do not trust this guy. I got taken advantage of and I was in an extremely vulnerable position. Shame on you Rick!!!

Lemon lot!! They sell junk cars and lie about the condition they are in. Don't buy from this guy.read more