Such a terrible experience here, I had my phone stolen and my bank account drained. they closed my…read moreaccount then reopened it and put refunded some money (not all) into the SAME account without my permission which allowed the fraudsters to double dip. They then lied to me that they were processing my refund when they weren't and then after months of waiting and fighting for my money refused to pay me and had some dork named Jose accuse me of lying and accused me of falsifying a police report. I hate this place

They would get zero if I could give it !!!! Don't sue this credit union - they don't care at all…read more!!! My husband died and they wipe out 11 years of bill pay and current bills I had in bill pay !!! Has left me expecting me to r renter over 30 companies we bulk paid !!!! N order to pay bills in 2 days and they didn't care at all when all they had to do as transfer file and they refused !!!! Horrible horrible people !!!!! Run from this place because you are not a person to them at all !!!!

This is the best MidFirst branch in the east valley hands down…read more The assistant manager Brad is very customer oriented and the friendliest guy. All the tellers here are quick to solve any issue I have and help me with anything I need.

Great customer and online services available via their website and functional mobile app. Big bank…read moreexperience w/o big bank expense.

5/5 Stars - Fantastic Experience at the Gilbert/Germann Branch!…read moreI've been banking with Arizona Financial for a while now, and I have to say--this branch on Gilbert and Germann has really improved and stands out as one of the best! Every visit feels welcoming and efficient, and I always leave feeling like the team is genuinely here to provide a positive experience. I'm sure a big part of that comes down to Linda's excellent management skills--she clearly sets a high standard and fosters a great team environment. The staff here are exceptional, and I want to give a shoutout to just a few who always go above and beyond: Jasmine, Trey, Sarah, Renata, and I can't forget Vanessa--she's always glowing with her beautiful smile and brings such a wealth of knowledge on even the most complex banking matters, she brings a ton of value. Whether it's helping with tricky transactions, answering questions patiently, or just making the process smooth and friendly, they make you feel valued as a member. Thank you to the entire team for all you do! You've turned what could be a routine banking stop into something I actually look forward to. Highly recommend this location to anyone in the Gilbert/Chandler area--keep up the amazing work!

Yadira Berg at Arizona Financial Credit Union did a great job helping our son open his debit…read moreaccount. He was so excited. She was very friendly and helpful. We love our bank!

Opened loan in December 2025, paid it off in March 2026. Recently looked under my passenger car…read moreseat, and there it was, a GPS tracking device. These mother f,rs did not inform me at the signing of my loan. Criminals!! Stay away from this despicable, shady company.

Undisclosed tracker found in car is now on its way to Aruba. Scandalous allowed loan without…read morecontacting both people on the title. Only giving it one star because it wouldn't let me give zero or a half

To whom it may concern:…read more Even though I spoke with Audrey in Customer Service-my complaint with One Main remains unresolved. One Main stance is that I have no legal right to defend myself against the unethical practices of One main financial. They decided that I do not matter nor do any of your customers and you can do whatever they want. Blatantly lie in your advertising on credit karma with no concern whatsoever of the people that you harm with your unethical actions. One Main is an unethical company that practices fraudulent advertising. You are a bait and switch company that preys on their unsuspecting customers. You did a hard inquiry on my credit report, this is a financial hardship, this is a personal hardship, this affects my credit and this affects my credit score. but you already know that and you could care less. Your false advertising on credit karma led me to believe that you were an ethical upstanding company and I proceeded with a loan and terms that was advertised only to find out that I was never going to get the financial product I was applying. The purpose of your fraudulent advertising on credit karma is purely bait and switch. So I call One Main in Tucson Arizona, while you did a hard hit on my credit and then offered me a financial product that I do not want and did not apply for. How many times do I have to keep asking and demanding that you remove the hard inquiry on my credit report that you initiated? It is literally the only ethical thing you can do but then again you're One Main financial and you have no ethics at all.

Absolutely dogshit branch. They have no idea what they are doing. Idiots ran my credit without my…read moreconsent. Told me it was because of Credit Karma, however not one of the other lenders ran my credit. They are misleading, highly recommend avoiding this branch.

I have been trying to call them because they locked my account. I've been on hold on different days…read morefor 45 minutes each day.. still never reached anyone. WORST CREDIT UNION EVER!!! Update: manager posted an apology.. how about hire more people and fix your problems! An apology without action is just an excuse!

Always an amazing experience. Excellent customer service, and everyone always has a smile on their…read moreface.

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

Their online banking format is horrible. When I needed account information, I had my statement on…read morehand, passcode and the works but the system would not recognize me. The response system was simply given one or two statements to repeat and I would not process my request. I am not asking for a loan or anything other than information on my account. I highly recommend that you do NOT open an account here.

I came to this location to handle some business. Getting started and settled in a new place is…read morestressful enough, and worrying about finances is the last thing you need. I got a new credit card because of the awesome promo they had going on. Denzel helped me out and not only was he professional and polite, he really listened to me. He helped me get approved in a matter of minutes and I was out the door in less than 10 minutes. I've never been to a Navy Federal that I didn't like. The employees are always so friendly and they're quick processing transactions. I've been a lifer since I was pretty much born (thanks, Dad!)!! I'll never leave NFCU!! Thank you, Denzel!!

NFCU became our choice after moving from Phoenix…read more It entailed transferring funds from our former Big Bank and opening new accounts with NFCU. We also worked with IRA and investment specialist "Stephanie" to evaluate how I was currently investing and what NFCU could accomplish with similar Fund strategies. They presented us with three options factoring in our risk tolerance with anticipated market outcomes for each. Navy Federal Credit Union really came through for us! Are you active or former Military and considering a financial institution change? It's simple, make an Appointment and meet with an advisor to assist you. The process was pleasant, thorough and efficient because of our Banking representatives expertise.