Sierra Pacific is the place to go for car loan, 100%!!!!!…read more Terri is the super star and forever my hero. I had a very stressful situation in a span of 2 hours and she totally solved the problem. I would recommend Sierra Pacific going forward to anyone who has any type of banking needs. Depending on the time of year you visit or open a new account, they could be offering attractive perks as well!

If you are looking for a car loan, Sierra Pacific Federal Credit Union should be one of the 1st…read moreplaces you check out. Working with them is a breeze and they offer incredibly competitive rates. I had the pleasure of working with Terri and she was very communicative, answered all of my questions quickly, and provided me with great advice. Her service was impeccable and it really made the loan experience simple and easy on my end. I 100% recommend using Sierra Pacific for your loan and banking needs - you will not regret it!

Briana my Lender was able to help secure me the lowest interest rate in Arizona, and she made the…read morewhole process so easy. My girlfriend in the previous year also had a wonderful experience here, so I had to check it out. I'll be back for my next vehicle. She also helped guide me in efforts to better my credit score. They really do take care of you here!

Anthony, Alejandra, and Bri are always so helpful at the teller line, and Heather and Bri were…read moreamazing in opening my new savings accounts for my wedding funds!

Love this location! Everyone is friendly and happy to help, Erin always puts a smile on my face…read moreshe's a great asset to this branch :)

My company has been business clients of MidFirst Bank for over 4 years…read more They recently tried to pull shenanigans. Our bookkeeper wants us to pull a report for the past year of banking transactions. I went to login using the same login we've had since we opened the account. It turns out that MidFirst DISABLED our login to our own account. We cannot access our business records or banking. I called their commercial customer support. They were closed. I called the next day, they said they are unable to restore online access unless someone comes in person to their branch. This is horribly inconvenient to me, since I live on the other side of the country now. We are unable to perform our tax accounting, or access our records because MidFirst DISABLED out login with NO WARNING, and refuses to restore our access.

Solid 4.5-5 stars. I've been with this credit union for over 25 years. In that time I've only had…read moretwo small errors. They were very attentive and apologetic. One we were able to reverse quickly, and the other didn't work out to our benefit, but we understood what happened. We like them so much that my husband went ahead and opened a personal account with them and we also started our business account with them. They know us when we walk in the door, we can call and talk to them at any time, and we've spoken to the branch managers. That holds true for the Guadalupe office in Mesa/Tempe, and also for the offices in Tucson near Randolph. they have people that work out of several offices that assist customers, it's like having a free fiduciary on your side helping you plan for the future. Not one time has anybody ever been rude to myself or my husband. I'm sorry to hear that other people have negative experiences at OneAZ, and personally I find it surprising. When I see people have negative experiences (where my experience was exceptional) I'll go back and check their yelp reviews, and when I find a pattern I can sometimes figure out what's occurring.

Applied for an auto refinance loan with good credit and got turned down, my vehicle is in excellent…read moreshape with low miles, how does that work? POS CU find another bank.

My debit card had been compromised while I was working an overnight. They declined the charge,…read morefroze my account and immediately contacted me. I needed to get some money out of my account, so they reopen my debit card so I could complete the requested transaction. They valued my business as well as I value their customer service. Because of the quality of care I received, I would recommend this vendor.

I enjoy going into this bank. The in-person experience here is great. I will say they could…read moreperhaps use some of the staff in this branch to work the phones rather than relying on phone systems so much. Overall, I still enjoy the experience of a smaller banking experience over a large-scale bank where you don't know anyone. I own a business and the branch manager here knows me they never place holds on my checks. You still need to go there to have that relationship. The bigger banks also need to have that relationship in order for a Branch manager to do this that I believe is the same everywhere. There is no perfect bank and have tried this and big banks and prefer the smaller environment to a bigger branch. They also did a great job on a loan for equipment I used for my business so that experience was in person and Carly did a great job.

Its not often I get to wrote a review for a lending company, but here it is. I had thought I set up…read moreyo change my payment date couple of weeks ago, but my app didn't reflect that. So I called in and had the pleasure of speaking to Evan. He was awesome! While we were waiting for the change to process, he was friendly and very nice, and conversational. . You just don't get that too often anymore. I thoroughly enjoyed our conversation and the swiftness that he got things taken care of! Thanks, Evan!

My Desert Financial Credit Union Nightmare My wife died on…read moreOctober 25th, I lost my job a week later, and I have a daughter on disability. She had accounts that did not have my name on them. I'll skip to the end. After multiple attempts, each time receiving a different answer and incurring legal fees, it came down to bringing my daughter to the bank to cash in an IRA that was less than $1000.00. They gave us a check. For SSI Reasons, she has a cap on how much money she can have in the account, and it was already over the cap. I took her across the lobby to cash the IRA check, and they refused to cash it. On the good side, I was able to buy my wife her headstone. The final problem was my daughter's account that holds SSI money. I had to go to the SSI office to get a letter stating that I'm the party responsible. I returned the letter and tried to have the account changed so I could gain access. They told me that I had to wait until they heard from SSI. I called SSI, and they said that any existing money was between D.F. and me. I checked the account online; my name was on it. I went to the credit union, and they told me I still didn't have access. I had to beg her for her back rent money. Too: Desert Financial Credit Union, you win. Keep the money January 29th, I'm going back to SSI and having the deposit moved to another Credit Union I can trust. At least you won't get anymore. I'm selling my house and will cover expenses until she gets caught up. If Desert Financial says, "I'm making this up," they have a record of each visit and can publish it. To Desert Financial If you want to sue me? Save your legal fees, I'm protected by poverty

I was a customer for over 20 years. I lost my home due to Desert Financial not honoring a court…read moreorder to remove me as being responsible for a loan that was not in my name. I am requesting my family to also cut ties with this fraud of a bank. They are rude and disrespectful. I don't recommend using them.

I've been with NFCU since the beginning of time, and usually I never have issues. However, this…read morebranch in Chandler was my 2nd spot to try and deposit some cash on Thursday after work. Of the $300 I had, the ATM only took ONE of my 3 bills. I tried multiple times to deposit the cash, but kept getting the same error message: "Inserted cash is either invalid or exceed the permissible number of cash limit. Please verify and re-insert your cash." I even tried using the other ATM, but it did the same thing. It kept spitting out my $200. So I tried depositing one bill at a time, and when that didn't work, I flipped the bill over and it STILL didn't work. SMH!!! I was frustrated because I get off work at 5 and they close at 5, so I had to go into the branch on a Saturday to deposit the last 200 of the original 425 that I had. What a headache!! I was hoping there wasn't going to be a crazy line since it's payday weekend, but time my surprise, there was only one person ahead of me. Van helped me with my transaction and she was super friendly. We were chatting about my disappointment in their ATMs as well as the Mesa location's ATMs. She apologized for them not working properly, and finished my deposit for me. Thank you Van, and NFCU for being open until 2 pm on Saturdays so that people like me can get our business done! Btw, both ATMs were not working today during my visit around 1 pm. Hope they get them fixed ASAP!!

The woman who looks like Cruella Deville told me i couldn't get a car loan. Came back into the…read morebranch 2 days later to get my check for my car loan. Did she apologize? Did she admit she was wrong? Or did she just run in the back and hide when she realized, i was right and she was wrong all along?

I came in for a few different services. I was assisted by Bobbie. She was so patient, kind, and…read moreknowledgeable. This was my first time at this particular location, but due to the great service I'll definitely be back.

Update- I forgot to mention the great patience and help I received virtually from Gavin! He is the…read moreone who actually reached out after having applied online for a loan and thinking we had been denied. He called and notified us of our application & also kept in contact as we struggled to get the necessary paperwork... Nonetheless they have been great all round! Great customer service. I didn't get the name of the gentleman who helped us, but we were accommodated very quickly & with great service! He was so friendly and made us comfortable as we're still young and handling a loan. Oneaz offered such a great deal for this refinance; this will help us so much!! Tempe location was great.

Nice people but many inexperienced They do not have a very…read moredynamic and easy web capability. Has taken )8)tries at home (3) inperson at the bank to get external account set up. After 5 weeks it is still not working correctly

Don't use their ATM to deposit cash!! Don't do it! I'm not a member of this credit union but I used…read moretheir Drive up ATM to deposit cash and it took my money but deposited $0 into my account. Their customer service told me over the phone to go into the branch and they can fix it. Nope what a lie they couldn't do anything about it. Got the usual incompetent run around. They didn't even want to try to help me. Fix your ATM's and stop stealing people's money! I'll never use this bank ever again!