I was asked to sign a document as a guest pass. Right after signing, the staff realized it was…read moreactually a membership agreement and told me it was a mistake on their end and that they would fix it. I was clearly told not to worry and to go ahead and work out. Now, three months later, I receive a letter saying I owe $112, and suddenly the story is: You signed it, so you have to pay. $150 is not the issue. The issue is accountability. I trusted your staff when they admitted the mistake and assured me it would be corrected. After multiple calls, instead of taking responsibility, I'm being spoken to as if this is my fault for signing something your employee gave me incorrectly. If this isn't dishonest behavior, then what do you call it? Very disappointed in how this was handled. This is not how a professional business operates.

My wife and I are Club4 members and have been for about nine months, and although McKinney is our…read more"home gym", this location has seen some fill-in duty from both of us over the past few months, most recently when the McKinney location had a power issue and couldn't take members. It's a big, well lit, still-has-that-new-smell kind of place, with tons of new equipment and nary an out-of-order sign to be seen on our most recent visit. We only briefly interacted with the staff, and they were friendly and greeted us warmly. I briefly darted into the locker area to use the men's room, it was clean and well stocked. As for the equipment, I'm all about the "put on the headphones and hit the pin-loaded weight machines", and that's what I did. This gym has a couple of machines that our usual one doesn't, so that was a nice change of pace. If there's a downside, there's only one pec fly/deltoid machine, and since it does two exercises, it's always in high demand, and I had to wait for two others to do their reps. The McKinney location has two of these, and there's often still a wait. We also hit the ellipticals for a few minutes to warm up, and they were super clean and new as well. As always, we closed out our workout with the Hydromassage, and even with four chairs, there was a brief wait, but no biggie. Bottom line, this is a super clean, well lit, well managed gym with no judgment and plenty of options for your workout.

I've been training at Harter Strength North Plano since June 2025, and it's been an excellent place…read morefor strength and conditioning. The programming is structured and intentional, with a great balance of lifting, HIIT, and MetCon classes. Every workout feels challenging but purposeful, never random. What really sets this gym apart is the coaching. Tara and Val are knowledgeable, approachable, and very attentive. They pay close attention to form and technique, offer corrections when needed, and know when to push you or scale things appropriately. You truly feel coached, not just led through a workout

My coaches are THE BEST. Val and Tara will get you in shape! No drill sergeant instructing, just…read moreapproachable, knowledgeable teaching that produces results! Thank you Val and Tara!

Employees are kind, coaches care and spa is pricey but staff is educated in their respective roles…read more Cleanliness is top notch.

They desperately need to divide memberships between people who are using the daycare and all these…read morenonsense things like "easter helicopter egg drop" and adults who are coming there to work out. Classes are mostly just the obnoxious group fitness on the overly-lit fitness floor. Good luck finding a yoga class F-S. Those are all at Plano. Corporate needs to actually treat this place like a GYM.

I guess you get what you pay for. Sure it is cheap, but there is ALWAYS something broken. The hot…read moretub rarely works. The filters break down, and the water gets really nasty. The bathing suit dryer NEVER works. And I mean, NEVER works. Just take it off at that point. The gym is OK if you want to use dumb bells, but not worth it if you want to use the pool and spa.

- Showers have had consistent bug issues - crowded…read more - people lack gym etiquette - hot tub is nice and massage chairs are nice. - solid tv collection with sports on - great selection of machines

After I moved to the Frisco area I tried several different gyms, including lifetime. Cowboy Fit is…read morea much better gym than ridiculously overpriced lifetime. The vibe is great. Everyone there is serious about Fitness. The equipment is great. Locker rooms. And the rooftop pool is fantastic.

I was present when my wife signed up for a couples membership on March 4. Shortly after, we needed…read moreto cancel because we are relocating out of state. When we asked about canceling, a staff member advised us via text that we needed to wait until the first payment drafted before canceling. Because of that instruction, the cancellation ended up being outside of the three-day rescission window in the contract. When we tried to resolve the issue and explained that we followed the guidance given to us, the refund request was still denied. What's frustrating is that we have the text message showing the instruction we were given, and the membership and sessions were never used at all. We also asked for corporate contact information to have the situation reviewed at a higher level, but were told the billing department was the only contact available. Very disappointing experience with how this situation was handled.

I don't know how Crunch does it, but every gym has fantastic staff and clean equipments. We decided…read moreto switch from our usual Plano location and check out the last one in our area. This gym has a layout similar to the one in Allen, with two floors; weights on the first floor, and cardio/group fitness classes on the second. The front desk staff were super chill and friendly when we came in with our buddy pass. They didn't try to complicate things or push memberships on our friends. The weights are spread out across different sections rather than just one row like at other locations. Two of the wipe stations were out on a Sunday, which isn't great, especially since that's not even a particularly busy day. Overall, it's still a great location and closer to our friends, just in case we decide to do group workouts.

I wish I could give zero stars. I signed up for an advertising package and never received the…read moreservice. They continued charging my card even after multiple cancellation attempts, and I had to involve my bank. Now they're trying to collect for a membership I never had. Customer service refused to connect me to a manager or provide basic support. Buyer beware. Do not do business with this company.

Came here on a Saturday as a guest of a member. They don't provide any free trials/guest…read morememberships I guess. The gym was spacious, included an indoor/outdoor pool & waterpark, had a bag area, and plenty of machines and weights. Their facility was clean and did not appear crowded. They close at 6 pm on Sat, which is not something I am used to. My gym in Ca closes at 11pm on Sat & 10 pm on Sundays.

Great staff, clean and spacious, good value if you use it! Love the natural light and…read morefamily-atmosphere. Lots of workout machines, idk what they do, but they seem useful. Gets very busy, I like that it's all ages. My only 3 complaints are: 1. The randoms who watch their soap operas or whatever without headphones which adds unnecessarily to the noise level (the workout music is already too loud). People, if you bring your granny, buy her a headset. We have stuff we want to listen to, not her stuff. I'm a granny too, but I don't act like I'm the only person in the world. 2. Also people. Pipe down if you are on the phone. Nobody wants to hear your business. Keep it down Boss Baby, nobody cares you are working at the gym. 3. The hours are meh. It needs to be open longer on the weekend. How am I supposed to work out when I don't even get done running errands until 6?

Great gym, saunas, and more all at an unbeatable price! Dry sauna in dressing rooms and coed…read moreinfantry in cold plunge and hot tub area. Friendly staff also!

Today when I walked in, I was greeted with a beautiful smile from a handsome young man named…read moreTristain/Tristan, and his kindness immediately made me feel welcome. His professionalism and warmth stood out right away. When I accidentally dropped my AirPod under the treadmill, he didn't hesitate for a moment he and his coworker Parker worked together to help me retrieve it, showing genuine care and teamwork. This location always has a positive atmosphere, but Tristan truly elevates the experience. His joyful energy, helpful attitude, and exceptional customer service make a real difference. I would love to see him working more during the day he brings such a bright, uplifting presence to the space.

Excellent gym with a truly high-level experience from start to finish. The facility is clean,…read morewell-maintained, and has a great professional atmosphere. The equipment is top quality, everything feels organized, and you can tell they care about the members' experience. Whether you're serious about training or just getting started, this is a fantastic place to work out. Highly recommend this gym to anyone looking for a premium fitness experience!

Workout is fine. Trainers need some more personality…read more I was a member but they quit. But there's so much drama in the gym. I have no idea what's going on, but everyone's talking about it. A few trainers left. Management seems to be eager to over sell and they seem desperate.

Super small studio. It's the slowest Pilates class I've been to.. and unfortunately they don't walk…read morearound correcting you, which sucks because if I'm spending this much i would like tips on how to preform better. Their customer service is also horrible:( Sucks because I bought a monthly membership and really wanted to enjoy it. But now that I've been trying to cancel it, I've left multiple voicemails and haven't gotten a single call back. I don't recommend bringing your business here, there are many other Pilates studios that are worth the money, and you can actually get a good workout in from.

Suzan is the BEST! I've been going weekly for a little over a month now and always feel amazing…read moreafter!