I've been coming to Outwest for over a decade, and this was even after I moved away from Petaluma…read moredown to SF. When a check engine light came on, I reluctantly took my car to a local dealership -- who then promptly tried to upsell me a whole bunch of things I knew I didn't need. I called Outwest, and Maria helped me figure out what was the most likely issue over the phone. Since driving my car on the highway wasn't going to be the safest option (and long distance towing just wasn't going to work for me at that particular time), she walked me through what I would need to ask for with a local independent auto shop. Amazing folks at Outwest that I so appreciate and trust, just wish there were more Marias and Darryls in the world.

Really wonderful service they fit me in and took care of everything. Super reasonable I was pretty…read morehappy writing the check out for much less than expected! Also GREAT communication Make you feel like you are their only customer. So pleased finally people we can trust .

If you're looking for an honest, competent, reasonably-priced mechanic for your Audi vehicle, look…read moreno further than Eric and his crew at Sonoma Autowerks in Petaluma. My 2019 Audi SQ5 needed a small repair and they completed the task and didn't even charge me for a full hour. So there's no minimum rate. And they don't charge you for a consultation. The local dealer charges you $350 for that. But they repair more than just Audis. When I was there, they had a giant red tractor waiting in their parking lot. Don't ask me how it got there! Only in Petaluma I guess...

Wanted some advice regarding an older Mercedes Benz warning light problem (isn't there always one?)…read more - Eric, the owner, was in the process of leaving for vacation but he generously took the time to check what was the problem and offer some solutions - offered him a token of my appreciation but he turned it down - I promised I will be back in the future if more problems with that auto or some others / Sure enough had a different auto problem and went back again (Eric was gone on his trip) - this time right at closing time (another issue with cars?) Oscar, young mechanic whiz, deciphered this situation - offered to correct it at a very reasonable cost / Both Eric and Oscar really are very friendly and conscientious - they really are "good guys" - I highly recommend Sonoma Autowerks for any repairs (especially European autos) !

I've been coming to Brodies since 2020 and even throughout moving back to marin I still travel to…read morehave all my car services done here. The staff is incredibly friendly and extremely knowledgeable. I've gotten to know the staff throughout the years and appreciate getting to talk with them every time I come for a service. Some additional pluses about this place: + The bathrooms are always clean + They have a cute little coffee and waiting area + accommodating to my schedule + close walking distance to get breakfast/ lunch Thank you all for your hard work and friendliness!

Wonderful service from people who know what they are doing. They bend over backwards to get your…read morecar in fine working order. Looking forward to continuing with them.

I went to this guy for years I over looked his rudeness but to not really take care of my car needs…read moreand just ignore it never mention it is unforgivable It ended up costing me thousands of dollars that could have been taken care of along the way and dressing why lights came on instead of simply turning the lights off cost me down the road $1000.'s of dollars is unconscionable

Dan is amazing! Wouldn't take my car anywhere else. He goes above and beyond every time. He is kind…read moreand professional. Always a great experience. Thank you!

If you take your car anywhere else, you might as well flush your money down the toilet. Bill &…read moreJay's continue to over perform and deliver every time. My daughter's car had been having some issues and she took it to a local mechanic who quoted her $2700. He mentioned so many problems that she came home crying. I was glad she took it upon herself to take her car in somewhere, but disappointed she hasn't paid attention when I talk about my "guys" in Petaluma. Long story short, we took her car from that scam mechanic and drive it right to Bill & Jay's. $95 later my daughter's car is back in action and she learned a valuable lesson.

Big, big shoutout to Bill & Jay's for getting me out of a major jam. I had to be in SF for an…read moreimportant meeting and woke up to a nail in my tire. They were the only shop open at 7am and I was lucky enough that the nail was on top and could be patched. The entire team works quick and provides the best service... I was in and out and made it in time to my meeting. I would have paid twice what they charged, but they have tremendous value and consideration for their customers.

We'd 6/10/2026 On 6/9/2026 I phoned Northbay Automotive and…read morespoke to a really nice guy about an oil change for my Hummer. He informed me that with a synthetic oil change you got a free tire rotation and full diagnostics. I'm like really?! Ok! We made an appointment for 1:00pm next day. It's over 90° in the shade here today. I drove 9 miles, 5 on the freeway. I get here, go in expecting I'll have to entertain myself and keep my dog cool for a few hours close by and the guy behind the counter goes May I help you? I'm all Hi I have a 1 o'clock appointment for an oil change. He looks at me as if the wall behind me suddenly grew a big fat set of lips and said it. First response was we don't make appointments. Then he says Are you sure you have the right shop? I showed him the numbers I called and he says We only have one number and I'm the only one that answers. Hmmm yea so I dial the first # and it rings the phone in front of him. He says we'll that's us.....who did you talk to? Dude, you if your the only one answering. He says he never spoke to anyone about an appointment and besides they are booked 4 days out. Wait...what? But you sa.....ok whatever. So I call the 2nd # and Lo!! Behold the phone on the other counter rings. He looked at it with an "Well shucks by golly will you look at that!" expression. A little more denial&questioning and it felt like when the hands raised palm up on either side of that Alfred E. Newman look, it was a foregone conclusion. I'm wrong and nothing Pilat can do but wash his hands of it. I'm sitting in the parking lot hotter than the hood of my car. Random jokers answer the phones here periodically I guess and write checks the shops ass can't cash. This could be a fluke once in forever thing but something tells me there's something incompetent at Northbay Automotive 929 Peraluma blvd S. The parking lot is FULL of junk RVs and crap cars too. Maybe I dodged a bullet. See the star above? Erase it

My last auto repair shop did fine work on my car for the past 4 years, but provided poor customer…read moreservice as evidenced by the woman in the office who refused to ask the mechanic my questions while I was stranded just 10 minutes away from their shop. I called 3 times throughout the day to no avail! From the moment I called Northbay (on PB South-not the shop with poor reviews) and spoke with Ryan, I got better customer service than I had expected. He kindly answered my questions, got me on their calendar on the day and time of my choice-not first come first served while never knowing how long the wait would be, like my last auto repair shop. Northbay took care of everything from oil change, filter, complete annual service, including hoses, brakes, brake pads, suspension, inspections and battery test, tire rotation, rodent repellent device purchase and installation, purchased and replaced the rubber cowl guard that rats destroyed, smog test and certificate. My last auto shop sent me to a crowded, smoke filled run down place with no seating for a smog check. Ryan also gave me a 15% good customer discount on the labor even though I hadn't been there before. I believe the cost was equal to the extensive professional service they provided. When I brought my car in, one of the guys even gave me a ride home on his way to pick up something (5-10 minutes) because my husband was out of town. When Ryan called the next day to say my car was ready, my husband had just returned and dropped me off just minutes before closing, though Ryan had offered to send an Uber to my home in case I needed a ride. When I received a request to rate them, I gave them 5 x 5 stars which was well deserved. I've already recommended them and will continue to do so.

Excellent customer service, good selection, honest and friendly. Noticed the indicator light for…read moremy tire pressure was low. Didn't have time to make an appointment and called in, the gentleman on the phone said to just drive in. The technicians removed the tire, identified the 2 nails lodged within the tread/groove of back tire and patched it. I was back in the road within 15 minutes!! His prices are very reasonable and lowest in town. Trust your car here. They also do oil changes and mechanical repairs.

Residents who live in northern Petaluma are fortunate to have United Auto Repair & Tire on this end…read moreof town. I recently had my oil changed & a tire rotation. No big deal but it was completed in 30 minutes, which was much appreciated. The last time I went to Big O for the same service, they kept my car for almost 3 hours and the price was more or less the same. Muhammed is a very congenial person and I like doing business with people like that. This is my new go-to place for servicing my car.

The first day Rick said my car was done. My brakes went to the floor the second time he said my car…read morewas done my car overheated the electric fan was broken and he fix the fan in the car still run ran hot, then a spark plug shot out of the engine, now it sits in my drive way The worst mechanic I've ever had worked on my car

when you talk about giving the customer a WOW service! Rick and his son provided excellent service…read more explain all my options. I brought my 1976 Camaro. definitely found a trusted mechanic shop. They work on all type of vehicles, highly recommended.