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    Apex Electric

    4.6 (9 reviews)
    Closed 7:30 am - 4:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - Apex Electric

    Electric inspection

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    E I Electrical

    E I Electrical

    (426 reviews)

    Kalihi

    Excellent service. Came right away although it was not an emergency. Honored quoted service fees…read more Stayed all day to complete the job.

    We hired E I Electrical to replace a few switches in our condo because our previous electrician was…read moreacquired by this company. They were able to come and inspect the work within a short notice and provided us with an on-site estimate. Everything seemed satisfactory until I was informed that the estimate would include a yearly fee for any future work. This fee would automatically provide us with a built-in discount for subsequent services. This was the first indication that something was amiss. Why would I want to pay an annual fee for work that had already been completed? Another peculiar aspect of their pricing was the flat rate fixed price for each item. They offered a similar approach to car repairs, where a flat rate is charged for parts like a quarter panel or hood. For an outlet in a switch, they had a flat fixed rate. They assured us that this included labor and materials. However, they failed to mention that they sourced the cheapest possible materials. They also stated that I could purchase the materials myself, but I lacked the time to do so. Consequently, I ended up having cheap switches, even though the price seemed exorbitant in my opinion. Given the urgency of the project, I had no choice but to agree. However, this is when the problems began. The project was initially promised to be completed in a day and a half or two at the most. Surprisingly, it took four days to complete the work. They arrived at the site by midday every day and proceeded to shop for materials for that day. Essentially, they had four half-day workdays. The workmanship was rated a 4.5 out of 10 on a scale of 1 to 10. The finish work was quite disappointing. They made numerous holes and neglected to save the drywall pieces to fit them back in, leaving me with a mess of mismatched drywall. They claimed they didn't typically put it back, but they didn't inform me of this when I agreed to hire them. To make matters worse, when I tried to reach the office staff or another representative they initially mistook me for a salesperson or someone trying to hassle me until I proved my identity as a customer. This was quite frustrating. It seemed like they prioritized their profits over my satisfaction. The phone representative kept talking and refused to listen. I don't believe he knew how to listen effectively. Fortunately, I received a call from the owner one day. He was quite pleasant, but it was evident that he has a personnel issue. I would never hired this company again and would never recommend them to anyone. On top of the shoddy work and unethical behavior, they attempted to double-charge me for my services. I noticed a second charge for a similar amount on my credit card, and initially, they denied it. I insisted they investigate the matter, as I had sent them a screenshot of my credit card. Eventually, they admitted to the mistake reversed the charges. Neither the owner nor the project manager called to apologize. In my opinion, their work, ethics, and overall business practices are extremely sloppy, unfriendly to customers, and unprofessional.

    Apex Electric - electricians - Updated August 2026

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