Great experience with Dr. Johnsey and all the staff of the shop. I definitely recommend this place!read more

We had a great experience at Quality Eyecare. The staff were helpful and friendly. I was able to…read moremake an appointment on their website a week out. They have a good selection of frames. The glasses were ready in a week and I have received lots of compliments on them. Highly recommended!

Had a short wait upon arrival. The front desk person was very nice and business like. Clean area…read moreand professional Employees Great staff. My appointment was a follow up for my laser use on Right eye to remove scar tissue from previous cataract surgery. All went well and I'm going to use them in future Eye Exams. Next Appt @ Milan Eye is: 5/6/26. I asked a lot of questions and got straight answers. Thanks. Don G. (real patient)

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

Doctor and staff is excellent. But I had light adjusting lens put in and they are terrible. Not…read moresuppose to have to wear glasses ever again for anything . But I need readers still to read up close. Over $11,000 spent. Should of got the $8000 procedure done Same result

I took a family member here for cataract & new lens surgery on a Tuesday morning…read more This is located off of Duluth Highway directly behind the Chick-fil-A. Small building, good parking & easy access to/from- a ramp for those who need it as well. The lobby is very nice with a TV to occupy your stay. It's clean, well decorated & the chairs are comfortable for a waiting room. All staff members were very pleasant, and all smiled!! When they too my patient back they said OK to walk to Chick-fil-A for a coffee... that's as far as they will allow should they need me at any point during the procedure- keep your phone on! My patient said everyone was calm, they laughed & the procedure was an interesting process. Not scary!!! We go back in 2 weeks for the other eye.

Best eye doctor's office EVER! My family has always dreaded…read moregoing to the eye doctor, but ever since we started going to Dr. Forster's office my daughter has been excited to say hi to the staff and have her eyes checked. Everyone that interacts with her is very patient. The staff is very pleasant and helpful. Bobby, who helps with eyeglasses, is very knowledgeable and always super polite and a pleasure to work with. Our insurance is handled perfectly and we always know exactly how much we'll need to pay. Questions are answered thoroughly. Dr. Forster is hilarious but more importantly we are never kept waiting. We are seen at our appointment time and we never wait longer than a minute to see him once we're in the room sitting in the chair. This office values their patients time, the first office I've ever been to of its kind. We will continue being patients here, I can't imagine going anywhere else.

The staff is very nice and pleasant, and the eye glasses are very affordable. Dr. Myers explained…read moreeverything proficiently.

There was awful receptionist, no help at all. It seemed no money , no services. Definitely awful…read morebehaviour.

First let me say that the Optometrist was great. My 8 year old daughter found out she needed…read moreglasses. We were told that we had to wait 5-10 business days for the glasses to come. That's 2 weeks. Well we patiently waited those 2 weeks and called to check on the status of the glasses. We were told they were not ready and could not be given any type of update. Instead of apologizing for not producing the product in the given amount of time I was argued with about the quote of time given to me initially. Customer Service is a big part of every industry and unfortunately this place stinks. We are still waiting on our glasses. That means it's going on 3 weeks that my child has been going to school unable to be at her best because of her vision. Crazy...

Carmen, the Optician, provided me with exceptional service. I felt valued and heard. Carmen…read moreexemplified professionalism and a willingness to address my concerns. She went above and beyond to resolve my issues quickly and efficiently. I am grateful for the wonderful Customer Service that Carmen provided me. Sheila Thornton Lipscomb

Outstanding practice! Been a patient here since 2005. Dr's, yes Dr's Haywood (husband and wife…read moreteam) are truly professional and very good. DR. Mark Haywood is a surgeon by the way. Staff is very professional. When it comes to my sight I do not believe one should cut corners, period! This is why I choose here.

I just gotten a brand-new glass for myself but needed a little adjustment. I thought all new…read moreglasses needed a little adjustment. Their response was my face is not even so we can't do anything. These people are ignorant or just lazy. They think I'm stupid. Go to the one off Peachtree Industrial Blvd. They took care of me. I'm not going to this location ever again.

I've had nothing but positive experiences at Bethel. Great service, efficient appointments, and…read moregreat selection of frames. Bethel makes going to the eye doctor a pleasant experience!

Been going for seven years. Great staff. Dr K very…read morepersonable, professional and thorough.

Expensive, lack of service and communication…read more Will not be a future customer No follow up phone calls regarding status

Nate at Wood Eye Care saved my vacation! Even tho I am a former patient he quickly fixed my…read morereplacement lense problem! They had been put in reversed at a different establishment closed on Saturday and I was having double vision. I"m so glad Wood Eye was open and Nate was so very helpful! I'll use them again if I can!

A friend had warned me about this office in Monroe but nearby so went a few times for a simple…read moreprocedure-10 minutes max. Today I made the mistake of asking questions about the charges on my previous bill, and "dr." short fuse came out to the waiting room and asked if I'd like to go to the emergency room and spend 3-4 hours and maybe get seen or not...or want him to treat the situation. Of course I was there to solve a problem but asked if I'm not allowed to ask questions. I said my insurance plan must not be covering certain things now to which he replied, "I'm not your insurance company" and walked off. If I had not been in pain, I would have left. He came in as if he hadn't been rude and condescending, treated the eye. As I was leaving the office, none too happy...he said "or I could put them back" (the eyelashes poking my eyeball). Paid both bills and will never return.

Not very happy with the service I received today. I received a text that the reading glasses I…read morepicked up were ready. So i went during my lunch period to grab them. At the front desk, they asked me to put them on and everything was blurry at about a distance of 1 foot from my face. Additionally, I tried looking at my phone and it looked distorted in my hand, like it was bending. While waiting the 2 weeks to pick up the glasses I tried a pair of over the counter readers with the same script and had no issues. The only reason I went with these was because the Dr told me it accounted for an astigmatism. I let them know that I was unable to see properly and they took the glasses back to check. When the lady came back, she said, the prescription is what the Dr prescribed. I explained the issues with them and she seemed to blow me off. She said that I would have to be retested. I explained that I can only do appointments on the weekend due to the lack of timing requesting time off as this is not considered an emergency situation. Unfortunately the soonest appointment is April 20th. She scheduled me and said nothing. There was awkwardness at the counter and I asked, did you schedule me. She said yes. So I guess I was done since she said nothing and I left. It was a level of rudeness that I have rarely seen in a customer service oriented business. At no time did they express any concern or care that this mistake is quite inconvenient. They weren't pleasant, apologetic or sympathetic. Mistakes with orders happen, what upset me was the lack of customer service by the front desk staff. They truly deserve to be sacked. In fact, I spoke to the gentleman who helped me order them, who no longer works there and he mentioned that my experience isn't uncommon with the front desk staff. In fact he said the two woman at the front desk were part of the reason he left the company. I will try to resolve the issue with this company but ultimately, I have very little faith. If I have too, I will take the frames and go elsewhere and end up paying out of pocket for a new exam and lenses. I will update this post based on the resolution. UPDATE: I went today to pick up the pair of glasses to give it a few days of letting my eyes adjust to see if they work out. I checked google and yelp to see what time they were open. I get here and they are closed and it's, "by appointment only". Yelp even stated that the hours were updated a month ago. This place is absolutely garbage. It needs new management or shut down. The last 6 months of reviews are horrendous. They can't get their hours correct online and their front desk staff are like the mean girls club. Once I pick up the glasses I'm done. I will encourage everyone I know never to give this company business.

Just read a few recent posts in this thread. Look at Google reviews…read more We are First appointment of the day 9:00 am. After 45 minutes, we still have not been called back. Also, no explanation was provided when asked why the delay. Business has recently transferred ownership and the service is noticeably deteriorating. UPDATE 7/18/23 The office just called me threatening legal action for publishing the photo of employees in a public area. No apology, just more attitude, as described by many reviews below. They hung up on me when I tried to discuss my experience with them. Follow up to post below. We left after no explanation or apology. But After a quick virtual visit online, that Doctor called in a prescription within 5 minutes to our local pharmacy. At first I felt inconvenienced by thinking about finding a new practice after coming here for over 20 years. Now, with the current customer service and the convenience of telemedicine, I wouldn't be surprised if this management team doesn't make it here. I must say that Dr. Christensen is phenomenal. He has always been fantastic.