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    Apex Repairs

    4.9 (46 reviews)
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    Services - Apex Repairs

    Appliance installation

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    Photo of C A.
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    6 years ago

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    Photo of Kyle W.
    51
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    3 years ago

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    Yotam B.

    Thank you, I appreciate the review. Happy holidays!

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    2 years ago

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    Yotam B.

    Thank you Erich!

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    Photo of Jesse S.
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    2 years ago

    Tom is awesome, he wants to install your appliances and will do whatever he can to make that happen. Everytime he goes above and beyond

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    3 years ago

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    Yotam B.

    Glad I could help!

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    3 years ago

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    Yotam B.

    Thank you for your review!

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    7 years ago

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    Yotam B.

    Thank you for the review!

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    4 years ago

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    Photo of Xavier B.
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    7 years ago

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    Yotam B.

    I’m glad I could help! Thank you for the positive review!

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    4 years ago

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    7 years ago

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    3 years ago

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    Yotam B.

    Thank you taking the time to write a review.

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    Photo of Jenn L.
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    6 years ago

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    Yotam B.

    Thank you for your positive review!

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    7 years ago

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    Photo of C F.
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    7 years ago

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    Yotam B.

    Thank you, glad I could help!

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    6 years ago

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    Yotam B.

    Thank you! Glad I could help.

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    6 years ago

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    Yotam B.

    Thanks for your review! Glad I could help.

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    6 years ago

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    Yotam B.

    Thank you, I’m glad I could help!

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    Photo of Teri D.
    10
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    7 years ago

    Tom came at a time super convenient to me and solved my washing machine problem. I highly recommend him.

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    Yotam B.

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    Photo of Alanna V.
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    7 years ago

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    Yotam B.

    Glad I could help! Thank you!

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    7 years ago

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    Yotam B.

    Thank you for your review Richard!

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    7 years ago

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    7 years ago

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    Yotam B.

    Thanks for taking your time to write a review. Glad I could help!

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    6 years ago

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    Yotam B.

    Thank you, glad I could help! Stay safe!

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    6 years ago

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    10 years ago

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    8 years ago

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    Yotam B.

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    6 years ago

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    Yotam B.

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    7 years ago

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    Yotam B.

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    6 years ago

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    Yotam B.

    Thank you for the review!

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    7 years ago

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    7 years ago

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    Yotam B.

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    9 years ago

    Great to work with! really took the time and looked over everything to figure out the problem with our washer. very patient and polite.

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    7 years ago

    Tom was honest and repaired our broken dryer quickly. I will contact Apex for any appliance issue I have from now on.

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    Yotam B.

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    7 years ago

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    Yotam B.

    Thank you Carolyn! Glad I could help. Tom

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    10 years ago

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    Yotam B.

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    Page 1 of 2

    Ask the Community - Apex Repairs

    Review Highlights - Apex Repairs

    So we called Tom at Apex and he came out SAME DAY, replaced the belt and rollers and we are back in business.

    Mentioned in 26 reviews

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    Kemper Appliance - This is the best option out there if you need a new washer.

    Kemper Appliance

    (72 reviews)

    This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

    I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

    Oceanside Appliance Service Center

    Oceanside Appliance Service Center

    (222 reviews)

    I don't write reviews lightly, but Oceanside Appliance earned this one…read more Our refrigerator had been down for five days. After waiting those five days, I learned that the first company I contacted still could not provide an appointment for another two weeks. That may work for some situations, but not for a refrigerator that was already down. I also contacted a couple of other repair companies and found myself spending far too much time dealing with automated systems without ever reaching a real person. By comparison, Oceanside Appliance was refreshingly easy to contact. Whether through their website, email, or phone, I was able to quickly get information to someone who listened and responded. At 4:30 PM, I contacted Oceanside Appliance and provided the model number, serial number, and a detailed description of what the refrigerator was doing and not doing. Hector took the time to review the information and make sure Wade had everything he needed before the appointment. Based on the symptoms, they were already thinking ahead about possible causes and the parts that might be needed. The next day at 3 PM, Wade texted that he was on the way and arrived exactly as promised. From the moment he arrived, it was obvious I was dealing with someone who knew what he was doing. He listened, confirmed the symptoms, quickly diagnosed the issue, and, most importantly, came prepared. Because he had reviewed the information beforehand, he had already brought the parts he believed would most likely be needed. Fortunately, he had the correct parts in his truck. There was no need to order parts, no return visit, and no additional delays. In less than an hour, the repair was completed and the refrigerator was back in service. What impressed me most about Wade was his professionalism, efficiency, and respect for the customer's time. He wasn't interested in wasting time or creating another appointment. He came prepared, solved the problem, and got the refrigerator running properly again. The price was fair, and I was more than happy to pay it considering the level of service, preparation, and quick resolution. Before leaving, Wade gave me his card and told me to call if there were any issues the next morning and they would come right back out. Fortunately, there was no need. The next morning the refrigerator was holding a steady 34°F instead of the 49°F it had been struggling to maintain during the previous five days. What really impressed me was what happened afterward. As I was preparing this review, I received a follow-up message from Mike checking to make sure everything was still working properly and asking if there were any issues or anything else they could help with. That kind of follow-up service is becoming increasingly rare and speaks volumes about how they treat their customers after the job is done. Thank you to Hector for making sure Wade had the information he needed before the appointment, a special thank you to Wade for the kind of service customers hope for but rarely receive anymore, and to Mike for following up afterward to ensure everything was still operating as it should. In a world where good customer service seems harder and harder to find, Oceanside Appliance reminded me what it looks like when a company communicates well, prepares properly, shows up when promised, follows through, and gets the job done right the first time. Highly recommended.

    Every couple of years our refrigerator needs a little freon added to the compressor. I reached out…read moreto Oceanside Appliance Service and he quoted me an $80 flat rate for the job. When the technician arrived, I explained what we needed and he immediately said it was $150. I informed him that Mark said it was $80 flat for the service. After an uncomfortable few minutes, he agreed to do it. The compressor requires 1-3psi of freon. The technicians initial measurement was at 0psi. When he said it was done it was at 0.2psi. Barely adding any freon to the system. As a result the fridge is still not as cold as it needs to be. The next morning after the service, I informed Mark of the situation and he would look into it and get back to me. Mark ended up refunding the service call, which was appreciated.

    Apex Repairs - homeappliancerepair - Updated August 2026

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