I've used this company three separate times and each time they have done an outstanding job. Ric…read morejust did a refurb on my built in side by side refer and it works like new!!l. Truly a top notch technician

Today was the second repair call we have had in the past few years and have found Jesse, our…read morerepairman, to be efficient, friendly and most of all, a knowledgeable repairman. Very fair in pricing, too. I highly recommend House Calls for your appliance repairs!

Radu is the nicest, most communicative, affordable repair man I have ever used. After another…read morecompany quoted me triple the amount to replace the drain kit in my washer, I let him know the diagnosis and he was happy to order the parts for me without charging me first to come out and see for himself. He also reached out in a timely manner when the part didn't arrive on-time and rescheduled for the following business day. He showed up on time and was extremely professional. I'll be using him for my home and business from now on

Radu is the absolute greatest service man I have ever encountered. I called and he immediately…read morepicked up and gave me a quote the same day to fix my dishwasher. Parts ordered and he came over on time and not only did he fix the dishwasher quickly our stove was making a buzzing sound and he fixed that, too. He's extremely professional and I've already referred him to friends in the neighborhood. Highly recommend.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

Called to ask about a repair & the guy that answered ask me " who are you & why are you calling "…read morefirst of all you're an idiot! Obviously I was calling about a repair & when I asked if you were in fact an LG repair place he said yes & said what do you want! Definitely not to have you come to my house

Ivan at IG Appliance came the morning after I called and repaired my dryer. His service call was…read more$50 and it applied to the repair. Some service ppl wanted $179, and it did not apply to the repairs. Ivan was polite, found immediately what was wrong and repaired it right then and as a bonus, he cleaned out my dryer vent. I highly recommend him for all your needs. Professional, fast and polite and cleaned up after his work. He was very reasonably priced, which was important to me.

We had a part break in our dryer that needed immediate attention. I was able to get a quote within…read more10 minutes from Oceanside Appliance Service Center and then promptly booked an appointment for the same day. They had a project run long so it moved to the following morning. The tech arrived, identified the part needed, left to secure that and was back to fix it quickly and effectively. When major appliances break, you want and need a fast fix. Oceanside Appliance Service Center did just that.

Our LG fridge and freezer stopped cooling mid Summer just as we were heading out of town - not…read moreideal. LG couldn't get someone out for over a week, their recommended vendor for even longer. I asked for a few bids on Yelp, Mike and Wade from Oceanside appliance got in touch right away and moved mountains to get to us before end of day to diagnose the issue. They were back out the next day with the part which was covered by our warranty and had us back up and running shortly thereafter. They were prompt, kind, and reasonably priced - will absolutely use again for any appliance repair needs.

Response was instant. Service was easy to schedule. Pricing was fair. Assessment of the issue…read morewas honest.

Chad S did a good job at a fair price. He was on time and was fast at getting the job doneread more