Hired them based on the recommendation of a neighbor who uses them for pool maintenance; they did…read morea great job resurfacing our pool this Spring.

Amazing job! Luis and his workers have been opening my pool for 3+ years and have been doing weekly…read moreservices. Very professional and best prices definitely recommend. Support small businesses!

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

I let a different company open my pool this year because they were doing some concrete work on my…read morecoping. The guy who opened it showed me the spa wasn't holding water and accused Lotus of not winterizing the pool properly which set in motion costly events like pressure testing the spa. When the spa pipes checked out, lotus sent out two pro's Robert and Aldo. Aldo identified right away that the actuator for the intake was forced by hand during the opening and was slightly open thus draining the spa back into the pool. Robert took the time to show me what caused the problem and what simple of a fix it was. I will now only trust lotus and their team to open and close my pool. Thanks guys!

Skip is always available and is an absolute "pool guru"! I have been a satisfied customer since…read more2018 and Skip has never let us down. Anything you need from construction to maintenance, Lotus Pools is a solid solution!

This has been by far the best pool service company that I have ever had the pleasure to work with…read morefor my in ground pool. They are responsible, respond almost immediately, patient with customers... there is definitely an attentive rapport when having to contact Mr. Mike O'Malley. They have an emergency services that responds within minutes. I highly recommend Platinum Pools for every step of your way designing, building , opening/closing and maintenance of your pools or spas. I couldn't be any happier with them over the years, and their employees are awesome.

They only get 1 star because they actually returned our pool cover, if I could I'd give them zero…read more Nothing but overpriced bad service. They were given preauthorization up until a certain amount and because we asked them to fix something, they charged the amount to fix it without any kind of authorization or discussion about what it took to fix and how much it would cost. Communication was for the most part non-existent, a response to an email regarding the preauthorization took approximately a month to respond. The only reason that it was even responded to was because of our cancellation for their bad service.

We have been using this company since 2020. We needed our pool re coated and had some estimates and…read moredecided to go with another company because we liked the surface and look. We just found out that this company is now refusing to open, service or close our pool!!. Talk about sour grapes. It's all or nothing with them!!! In response to the owners response- the surface we are getting doesn't cure and they are fine with others doing the service and it doesn't negate any warranty!!! He's just sore we didn't use his resurfacing!! And not to mention you just blew us off without telling us this when we told you that we were using someone else. We were waiting for a Docusign. How childish!! Bad business.

At the end of the last season, they ended up doing a horrible service, left the pool half-closed,…read morehandles not removed, cover not cleaned, items thrown around the yard. I asked them to fix it and they didn't. I spent 4 hours getting it all fixed after paying a MUCH higher amount (because of price increases). $1,400 or so to winterize it. This season, I asked them to continue service, they said because I was not happy at the end of last season, they will not open up the pool for me. This shows how this company should not be around and perform pool maintenance services! Be careful, rude and horrible customer service, including actual pool service.