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    Elite Pools and Spas

    2.6 (14 reviews)
    Closed 11:00 am - 5:00 pm

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    3 months ago

    Mike and Michelle are great and they have the best pool service around. They are efficient and thorough.and take good care of our pool

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    1 year ago

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    8 months ago

    Nothing but good things to say about Mike and Michele. Had a lot of work done and couldn't be happier with the results.

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    11 months ago

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    1 year ago

    Michelle and Mike are very knowledgeable and responsive. I have used them for 5 years and recommend their services.

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    Arvidson Pools & Spas

    Arvidson Pools & Spas

    3.8
    (55 reviews)
    $$$$

    When opening my pool - used a net to clean some one of the stuff off of the cover and dumped…read moreeverything from the top of the cover into the pool - came back and did nothing - they suck -I still am having problems - They think they are an elite pool company but in reality, they will rip you off - better off finding out how to do it yourself - they ripped me off good - don't let them do that to you

    Where do we start? I live in St Charles and basically we ordered an above ground pool filter…read moreCartridge on 5/16/25 and provided the specs and details to the staff member in the St Charles office. (bear in mind that they currently service our pool and really should have a database with all these details). Nonetheless, we wanted the filter for our pool opening at the end of May as we had family coming to town and were informed that it would arrive Thursday of the following week, May 22nd. It never arrived and I was informed that it 'missed' the large order that goes out 'once a week' and was informed that 'hopefully they will have it next week, May 29th at the St Charles office. Never arrived!! We waited another week but this time, having lost faith in the staff member in question, I called the Crystal Lake office and spoke with Dan from the service/stock room only to be told that they were having trouble sourcing the cartridge and he assured me that he would have a temporary onefor me by Friday, as they had ordered me the 'Top of the range' filter that is the best out there. And yes, you guessed it.....I never got a call Friday or anytime after that from Dan. In fact, the weekly service team arrived to my house on Monday, June 2nd only to ask if had received my filter, to which I said no. To make matters worse, I arrived home later on that Monday to discover that the service team had taken my dirty 2 year old filter that had been sitting out in the rain for weeks, washed it down and put it in the pool filtration system as an alternative. In the process, he washed the filter on my lawn and left about a 20 sq ft of white acidic residue on my grass that I am unable to remove. Fast forward to Wednesday and I received a call from Arvidson's Crystal Lake office to come pick up my temporary filter that day at the St Charles office. I happily drove there the same day only to meet the same staff member with a deer in headlights look and no idea what I was referring to and unable to locate a filter cartridge. I did receive a call yesterday from St Charles alerting me that the cartridge (original one, not the Temporary one) was finally here for pick up. I picked it up today, went through the process of emptying my filtration system only to discover that it was the wrong cartridge and nothing like what we ordered. Not even compatible to the same system. I have not reached out yet as I am too upset! What I did do was go on google and found my cartridge in two minutes and was shocked to discover that they retail for $72.99 (Hurricane model) and not the '$216.99' I was charged by Arvidsons. The incorrect one they sent retails for $92.99. That is a 233% mark up. Are you kidding me?? Needless to say my experience this year with Arvidsons has been a hugely inept one and extremely disappointing to say the least. The fact that I felt like I was being lied to on a number of occasions upsets me most, given that my background is in corporate client facing environments. Please tell me you can do better guys!

    Splashtime Pools and Spas

    Splashtime Pools and Spas

    3.8
    (9 reviews)

    Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

    Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

    Arvidson Pools & Spas

    Arvidson Pools & Spas

    4.2
    (27 reviews)

    We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

    I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

    Happy Pools and Spa

    Happy Pools and Spa

    3.7
    (71 reviews)

    Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

    Do NOT use Happy Pools for anything for your pool needs. I hired them to rehab my in ground pool…read morein 2023 due to the fact that it was leaking. They did a terrible job and after their so called repairs my pool developed a large crack along the bottom of the pool. They said they would repair it that fall and then ended up bailing on me and left my pool empty and uncovered for the entire following winter (I had paid them for a safety cover which I didn't receive until the following winter). When they finally showed up again the following spring to fix the crack in the pool, my pool had developed more cracks along the sides of the pool due to their negligence of leaving the pool empty and uncovered all winter. The concrete edging around my pool that they replaced is coming off in chunks. Staples from the "repairs" are literally pushing out of the pool walls. Cruz came out to look at the pool and decided he wouldn't warranty any of the work and wanted to charge me an additional 20k to fix it. I have had 3 other pool contractors look at the work Happy Pools did on my pool and they were all honestly horrified at the state of my pool thanks to the shoddy workmanship of Cruz and his team.

    Elite Pools and Spas - poolservice - Updated August 2026

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