Called to see how much it would be to mount and balance 4 tires. I said I had the tires, he asked…read moreif they were new or used. He said they cannot mount my tires because they are new. ​

First rate customer service from this family business. I had to come back the next day for a crack…read morein my wheel to be welded, and since I didn't have access to an air compressor for the inevitable overnight leakage, they let me take their portable compressor home with me. Sure enough, woke up to 11psi in the tire, and was able to pump back up to 30 to drive over to the shop. Repair done at a fair price, and they even took a look at a couple other minor issues I brought up and gave advice at no cost. Would recommend!

Do NOT take your car here to get a sticker, this entire ordeal has cost me thousands & I still…read morecannot get my sticker. I took my car there Friday to get the sticker and was failed for every single little thing possible. Some of the things included tires and bulbs so I let them put in the bulbs. When I got home I noticed the right side low beam wasn't working at all and worked perfectly before. So I take it back in today and Travis tells me well we only changed the right side low beam you'll have to wait and we'll look at it. Which is the exact thing no longer working so then I'm told "I'm not sure it may be the switch". So I take it to Monroe's and they tell me it's not the switch it's the wiring and they'll take a better look tomorrow but now I will not be able to get my sticker, even after spending 2 grand. Thankfully Monroe's is replacing all 4 ball joints that Britt tires failed me on for the sticker, considering as something so simple as a bulb went wrong. Not only that but Travis insisted on ordering me the cheapest tires, master tracks. A very very nice employee named brad suggested better tires for the same price and Travis scolded him right in-front of me saying no I said to just order her the master tracks. We both were in shock the way Travis acted about it and I said well someone is miserable... So miserable that I'm questioning the inspection and most of all I'm wondering why I couldn't get help fixing the issue he created. Instead he chose to be rude to me a third time, costed me thousands and made it to where I still cannot get a sticker. Don't go here you will regret it.

This is my story. I went to Brit Tire this past Wednesday at the suggestion of a dear friend. I was…read morementally exhausted from the delays and sub-par work at the dealership (which used to be awesome). Plus, I don't have to go there anymore in-as-much as my car is no longer under factory warranty. Anyway, my beloved Karlie (Kia Optima) was rattling, shaking and making weird noises. Travis, and his team at Brit, were genuinely kind, patient to explain and answered all of my questions. I was totally comfortable leaving my car with them. Later in the day Travis called and explained what needed done and how much it was going to cost. I was aware that it needed several repairs, therefore I knew it was going to cost a bit. My instincts told me that I could trust him 100%, so I had no qualms paying a fair price for, what I just knew, was going to be quality work. And I was not disappointed. When I collected my car and drove away, I almost cried for joy. She rides beautifully...I am so very happy!!! I've just been driving around town for no reason other than the pure joy of driving. LOL Brit Tire has a new customer. S.G. 5.10.2024

Went to have my tire checked out. While I was sitting waiting another lady came in. The guy at…read morethe desk immediately went out to her car, got the size she needed and gave her a price. I left and went someone else!

This has to be one of the most friendly places I've ever been to! The workers are very hardworking,…read moreand you could chat all you want to the owners! The tires are beautiful and high quality! I came here on my way to Kentucky, and I'll probably continue to do that if I ever need something or have a problem! Definitely recommend coming here. :)

Quick to get us in and had a tire that worked to get us home! Great customer service and we thank…read morethem all!!!

These guys are legit!! Let me keep my car overnight and it was ready first thing in the morning…read more Got rid of my old tire and took my donut off and put it back in my trunk. My tire was expensive but you get what you pay for, and they were selling them for the same price they go for retail. A bunch of cool guys getting business done. I recommend checking them out if you're stuck in KC.

Made a 9:00 a.m. appointment on a Saturday. It took longer than expected, but overall it was a…read moredecent experience. I went in because our Jeep Patriot was making a squeaky noise when backing up. They ended up replacing the rotors, brake pads, etc.--$2,000+ and about 7.5 hours later, it was finished. The drive home was fine, but by Monday morning the squeak was still there. I called NTB, and they had me bring it back the next day. After waiting about 30-40 minutes, two mechanics checked everything over and said it all looked good, at least from a safety standpoint. We stopped using the emergency/parking brake, and the noise went away immediately. At this point, I'm guessing it's just an older Jeep thing and occasional noises are "normal."

Fast, friendly, knowledgeable We needed a new belt, battery…read moreand alternator. We were towed there and they were recommended by the tow company. I thought I'd pick up our truck in a couple of days, wrong. It was in hours. Im very impressed.

I was traveling from SC to OH and started to have engine trouble while on the turnpike. Barely made…read moreit to Charleston, a place I have driven through but never navigated. Poor Boyz was easy to find off 77/64, and despite having a busy schedule, they were able to work us in, diagnose the problem, and fix the issue in less than half the time they originally projected. The owner and staff were friendly and down to earth, which is rare these days. They got us back on the road and safely to our destination and we are forever thankful. Big thanks to Teddy for taking us, it's nice to know if I ever need car help in this area I know exactly where to go. Stay safe guys!.......Todd C.

Traveling through West Virginia, my tire alarm went off. Came off the highway to the town of Cabin…read moreCreek. Found Poor Boyz Auto, a gentleman named Nick was at the counter, told him my problem, he took my car and about 10 minutes later came out, all it was was tire pressure. He had my tire good to go and reset the alarm. Sent me on my way!!!! Great place, friendly and easy to work with. Check 'em out! CR from NCarolina

Beware of this used tire business. Their online Google profile will say that they're open and when…read moreyou get there there will be an "open, come in" sign on the door but he will come to the door and say he's not putting tires on today. Nevermind that it says he's open and sells used tires and nevermind how far you may have came and the time and effort you took to get there. If you're not in business anymore you should say no longer in business or something. Im just saying something now but this has happened on several occasions. I don't know whats up with this dude, I just know I don't like being profiled and something definitely isn't honest about him.

I found out the day before my vacation that my car wasn't road safe. He not only stayed open late…read moreto put new tires on my car, he went out of his way to find a fourth (he only had three originally). Super nice guy and great experience. Also, for used tires, they were in great condition. I expect to get another year of life out of them!

Horrible experience! Took car there to have tire patched, technician broke valve stem so they…read morereplaced tpm sensor and charged me for new one. Front desk said it would automatically reconnect and never did so vehicle always says tire pressure is 0. Wont ever be going back!

I brought my car in to get two new tires and a front end alignment done. I also asked them to check…read morea leak that someone missed last time I had it there. They quoted me $510 before taxes to do everything. After it was finished I was told the bill was $646. I said I was quoted $510 before taxes and he told me that taxes were $42 so it was $646. I've brought my car there for years and didn't have an issue until recently. I think I'm done with it.

My brakes started making noise. Monroe is one of the few places in the area open on Saturdays. Thy…read moreguys were very friendly and helpful. They did a great job. Got my car back the same day. Very happy with their service.

Refused to answer phone at the location in Charleston, WV only to send my phone number to various…read morestates hundreds of miles away. 3 repeated in less than 5 minutes! ELEVEN CALLS FROM EVERY STATE EXCEPT WV! 80 unsolicited calls from 11am to 11am the following day due to their refusal to answer their phone

Fantastic service that is unmatched in the area. Will act in your best interest, even when that…read moremeans telling you that you do not need that repair or that replacement yet. Appreciate that honest, friendly and top notch service. In addition to all of that - they stand by their work. They have earned the place as my go to for many years.

My wife's CRV had its steering rods repairs and now it's a smooth driving I recommend it…read more Also the State inspection was great!