Made a 9:00 a.m. appointment on a Saturday. It took longer than expected, but overall it was a…read moredecent experience. I went in because our Jeep Patriot was making a squeaky noise when backing up. They ended up replacing the rotors, brake pads, etc.--$2,000+ and about 7.5 hours later, it was finished. The drive home was fine, but by Monday morning the squeak was still there. I called NTB, and they had me bring it back the next day. After waiting about 30-40 minutes, two mechanics checked everything over and said it all looked good, at least from a safety standpoint. We stopped using the emergency/parking brake, and the noise went away immediately. At this point, I'm guessing it's just an older Jeep thing and occasional noises are "normal."

This location has gone downhill. After I told them I had a full size spare on the front and the…read moretire with a nail in it was in my trunk, they still changed the tire on the spare and left the flat in my trunk, then charged me $40 to mount and balance the tire that they took off back on the rim. I will never come back to any NTB after this.

First rate customer service from this family business. I had to come back the next day for a crack…read morein my wheel to be welded, and since I didn't have access to an air compressor for the inevitable overnight leakage, they let me take their portable compressor home with me. Sure enough, woke up to 11psi in the tire, and was able to pump back up to 30 to drive over to the shop. Repair done at a fair price, and they even took a look at a couple other minor issues I brought up and gave advice at no cost. Would recommend!

Called to see how much it would be to mount and balance 4 tires. I said I had the tires, he asked…read moreif they were new or used. He said they cannot mount my tires because they are new. ​

Do NOT take your car here to get a sticker, this entire ordeal has cost me thousands & I still…read morecannot get my sticker. I took my car there Friday to get the sticker and was failed for every single little thing possible. Some of the things included tires and bulbs so I let them put in the bulbs. When I got home I noticed the right side low beam wasn't working at all and worked perfectly before. So I take it back in today and Travis tells me well we only changed the right side low beam you'll have to wait and we'll look at it. Which is the exact thing no longer working so then I'm told "I'm not sure it may be the switch". So I take it to Monroe's and they tell me it's not the switch it's the wiring and they'll take a better look tomorrow but now I will not be able to get my sticker, even after spending 2 grand. Thankfully Monroe's is replacing all 4 ball joints that Britt tires failed me on for the sticker, considering as something so simple as a bulb went wrong. Not only that but Travis insisted on ordering me the cheapest tires, master tracks. A very very nice employee named brad suggested better tires for the same price and Travis scolded him right in-front of me saying no I said to just order her the master tracks. We both were in shock the way Travis acted about it and I said well someone is miserable... So miserable that I'm questioning the inspection and most of all I'm wondering why I couldn't get help fixing the issue he created. Instead he chose to be rude to me a third time, costed me thousands and made it to where I still cannot get a sticker. Don't go here you will regret it.

This is my story. I went to Brit Tire this past Wednesday at the suggestion of a dear friend. I was…read morementally exhausted from the delays and sub-par work at the dealership (which used to be awesome). Plus, I don't have to go there anymore in-as-much as my car is no longer under factory warranty. Anyway, my beloved Karlie (Kia Optima) was rattling, shaking and making weird noises. Travis, and his team at Brit, were genuinely kind, patient to explain and answered all of my questions. I was totally comfortable leaving my car with them. Later in the day Travis called and explained what needed done and how much it was going to cost. I was aware that it needed several repairs, therefore I knew it was going to cost a bit. My instincts told me that I could trust him 100%, so I had no qualms paying a fair price for, what I just knew, was going to be quality work. And I was not disappointed. When I collected my car and drove away, I almost cried for joy. She rides beautifully...I am so very happy!!! I've just been driving around town for no reason other than the pure joy of driving. LOL Brit Tire has a new customer. S.G. 5.10.2024

Horrible service would come close to the service I received from this place. I've got story you…read morewon't believe. Drove my truck Cross Lanes to Dunbar and yes it wasn't running as it should so that's why I took it there. A week later they called me and said the truck need just a tune up I didn't think that was the problem but anyway it got a 854 dollar tune up. I pick it up and after the 854 dollar tune up it ran exactly the way it did when I dropped it off. I turned around brought the truck right back and said it still runs the same. So definitely didn't need a tuneup. It's an older truck so after putting 854 dollars in it I didn't want to put more money in it. So they tried something else and it still didn't fix it. So I'm out 854 dollars for repairs with no offer to refund any of my money. Here's the part that's unbelievable when I pick it up ran worse then when I took it in. Remember I drove it from Cross Lanes to Dunbar. It ran so bad I barely got it to cross the track at Westmoreland. It ran so bad after the 854 dollar tune up that I couldn't go fast enough to drive on Dunbar Ave I had get it WV Ave. I made it as far as 17th and it quit. So when I finally got it somebody who knew what they were doing found out my new distributor cap was tightened to tight and was cracked the one paid 854 dollars in the tune up and two plug wires were on the wrong cylinder. Their tester showed it was miss firing on 5 out 6 cylinders. So now I'm paying someone else to fix my truck. So it's a 854 dollar reason never take your vehicle there.

I took my car to have a wheel bearing fixed. They fixed it and changed the brakes for me (they…read moredidn't charge me for the brakes nor the service for that because the first wheel bearing was a bad bearing). So 2 weeks later my back brakes and rotors needed changed. So we took the car back and they found it was also the caliper....so they just charged us for the caliper, and service for the caliper and service for the brakes. The rotors were changed free of charge, we just had to buy the rotors. They also put my wipers on for me without charging me. The mechanic rode with my boyfriend so he could show them the noises we were hearing before we took the car in. Amazing people and prices!!! Fast service too

They broke a stud mounting my tiers, after already charging me $289 the told me it wild be an…read moreadditional $80 to replace the stud they broke, claiming it wasn't their fault, they said it was who ever messed with the tier before is responsible so they didn't feel they needed to fix it, so we take the car to our garage and try to replace the stud, they messed up the lug nuts so bad 2 more broke... so by Marty's tiers standards it was their fault the other 2 studs broke... and for a little extra...the pressure in my tiers ranged from 30psi to 41psi so they didn't even check that. Just know they will try to get you if they can. OK, I agree. It had to be done, but you did not have to charge me the $80. You broke it. You fix it. And the tier pressure was way way too high in 2 tiers, you know what you did.

At their Nitro garage - Although I requested synthetic oil for the oil change they used regular…read moreoil. In addition, what usually takes approximately 1 hour to complete, they took nearly 1/2 of the day.

I always go with Marty's. I feel like they aren't trying to upsell or take advantage of their…read morecustomers. I called needing 4 new tires and was given several options with varying prices. I was pleasantly surprised when I wasn't recommended to get the most expensive. The tires arrived at the shop overnight, dropped my car off in the morning, and had it picked up at lunchtime.

Get the tire quote in writing! These guys are scammers completely. I trusted them at their verbal…read morequote and then raised the price once the work was done. Stay away from this unscrupulous business. ANYWHERE is better than people who lie!

Guy started getting smart with me and had an attitude after telling me he could give me a simple…read moreoil change that only takes like 20 minutes bad costumer service

Have been here several times in the past and have always had a good experience. Took my car in for…read more4 new tires and an oil change and was very satisfied with the work done.

The facts: 10/10/22 I purchased 88lt Kendra Kenetica tires…read more(2) and my car had 70,000 miles on the odometer. 9/4/24 my car would not pass inspection because of the condition of the tires mentioned above. My odometer read 98,168. I took the car back to Appalachian Tire to see what my options were. At first they said that I had to show where I had my tires had been rotated and air check. I had several examples that I had. They told me that the salesmen that originally sold me the tires was no longer with them and there wasn't anything they could do for me. So, the tires lasted 2 years and 18,168 miles.

From the owner: Appalachian Tire Products has been serving the tire and service needs of customers since 1947…read more We’re a trusted local provider of commercial, industrial, agricultural, and specialty tires — from everyday vehicle tires to heavy-duty underground mining and earthmover applications. With multiple locations across WV, VA, KY, PA & TN, our knowledgeable team offers quality tires from top brands, expert service, and dependable support for fleets and individual drivers alike. We pride ourselves on honest recommendations, timely service, and decades of experience helping customers stay safe on the road and on the job. Visit us for reliable products, professional tire services, and a commitment to getting you back on the road with confidence.